innovation for the new style of it and business · innovation for the new style of it and business...

Innovation for the New Style of IT and Business

Fil ZanasiBusiness Development Director, HPE Software, UK&I

SM Big Data Edition Service Anywhere

Propel

Ops Analytics

AppPulse

Innovation Solutions

Agile Manager

Mobile Center

Service/Network Virtualization

DCAA

StormRunner

CloudOptimizer

SecureData

Hewlett Packard Enterprise Software Sales Teams IT Management (Apps/Ops), Security, Big Data & Helion, by Transformation Areas

Transformto a Hybrid Infrastructure

Automate & Orchestrate• Infrastructure &

Service MGMT& Monitoring

• Hybrid MGMTTransform

• Modern Service Provider/Broker

Open Source

Protectyour Digital Enterprise

Awareness• Threat Research• Actionable IntelligenceSecurity• Enterprise Visibility• Network, App & Mobile• Encryption & Data ProtectionDetection• Security Intelligence

& AnalyticsCompliance& Continuity• Data Availability

Deliver Amazing Mobile Apps (“Digital”)• Agile project management• Functional, performance and

security testing• Service/network virtualization• Mobile app monitoring• Mobile information Management• User Experience indexDeliver Amazing Customer Experiences (“Digital”)• Service Broker• Service Aggregation Catalogue

Build your Big Data Foundation (“Digital”) • Modernize your data warehouse• Extract value from Hadoop • Secure & govern your dataDeliver Business Outcomes from Analytics(“Digital”)• Analyze 100% of your data –

machine, human & business data• Accelerate development of

analytic apps

IT MGMT Applications

Big DataPlatform

SecurityProducts

• ApplicationTesting

• Application Lifecycle MGMT

• Heterogeneous DevOps

• Virtualisation• Cloud-Native

DevOps


IT MGMT Operations

Big DataSolutions

Compliance & Continuity• E-Discovery• Data Back-Up • Archiving

EnableWorkplace Productivity

Empowerthe Data-Driven Organization

• Open StackDistribution

HPE Data Center Automation Appliance

New IT Operator Portal

HPE Operations Orchestration 10.x

Provision & Configure

Audit, Compliance

& Remediation

þSoftware

Management

Maintain Patch &

PostgreSQL

SA

HPE Server Automation 10.x

IT OperatorCustomizable, Production-ready Virtual Appliance

Admin

OS Provisioning

Patch & Remediation

Deploy Software &

Scripts

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.7

Business NeedAirFrance KLM IT had lost credibility with the business due to long delaysin provisioning services and many errors because of manual handoffs

Solution

• HP Cloud Service Automation

• HP Data Center Automation

Outcome

• Service delivery time reduced from days to minutes

• 90% of installation processes automated

• 85% reduction in cost of provisioning infrastructure

• Dramatic improvement in quality & reliability of deployment

• Process standardization across three datacenters (common repository, tools and implementation)

IT agility with an orchestrated data center

Airline Carrier Group

ROI for AutomationDeploy security patch 2 days 3 minutes 99+%

Automate compliance (ex, 800 servers) 32 weeks 2 days 99+%

Discover network vulnerability 2 weeks 2 minutes

Provision new storage 4-8 hours 15 mins 90%

99+%

Manage incidents High alert volume 65+% auto $4M savings

99%1 incident/wk80+ sev1 incidents/week

99%

85%

20 minutes

2 weeks

Deploy app updates to 2600 servers 2 weeks

3-4 months

WAS NOW

Provision & configure 600 Windows servers

Automatic health-check

Companies that deployed HPE’s Automation realized $4.8 in benefits for every $1 spent







Open Source








analytic apps


Big DataPlatform

SecurityProducts





DevOps


IT MGMT Operations

Big DataSolutions





Full umbrella of risk

PCI /Compliance/scope reduction

Collaboration security

for users, cloud apps, and data interactions

HPE Security - Data Security Full data protection for key use cases

Datade-identification and

privacy

Securing sensitive data lifecycles – enterprise, cloud and Big Data

11

Data secure in storageData stays secure in low-trust processes – Big Data, analytics, cloud, test, development, etc.

Selective Live data elements available to trusted users under policy control

Data secured after capture – preserving analytic meaning, format & use in enterprise applications

Data stays secure in

transit

Analytics can run on secured data

Data stays secure in stores & processes







Open Source






Build your Big Data Foundation (“Digital”) • Modernize your data warehouse• Extract value from Hadoop • Secure & govern your dataDeliver Business Outcomes from Analytics(“Digital”)• Analyze 100% of your data –,

machine human & business data

• Accelerate development of analytic apps


Big DataPlatform

SecurityProducts





DevOps


IT MGMT Operations

Big DataSolutions





Managing the big data of ITOnly HPE provides end-to-end Operations Analytics

Event Triage Log Management

Operations AnalyticsAdvanced Correlation

Unknown problemsKnown problems

Rea

ctiv

e M

onito

ring

Proa

ctiv

e M

onito

ring

Operations Intelligence

TopologyOperations

EventsPerformance

Metrics Logs

Analyze

Collect StoreHW, OS, VM, App “Ops Log Intelligence”

“Ops Bridge” “Ops Analytics”

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Leveraging Big Data analytics to drive user experience and efficiencyHPE IT Operations Analytics

Patented machine learning

Expert sourcing intelligence

Root cause and guided troubleshooting

Correlation of structured and unstructured data

Operations Analytics: Customer Stories

BeforeOps Analytics

After Ops Analytics

Time to find root cause 36 hours 30min

Resourcesengaged

5 experts from Application, Database,

UNIX®, Network, and Storage

1 expert

Revenue impact (order backlog) 2 weeks ~4.5hrs

HPE ITDeployed OpsA in 47K+ nodes

Garanti Bank

Background• Over 100 apps, 4000+ servers• Not using log data• Using VBS scripts to send application data to SQL db• Using RUM and BPM to monitor infrastructure. Omi

for events.

Goals• Improve MTTR• Prevent problems by proactively managing ops

Prioritized first 4 applications for OpsA deployment, one with intermittent problem

HPE Service Anywhere

Comprehensive IT service desk Agile, continuous deliveryEngaging user experienceEasy to admin, config, useBig Data seamlessly embedded

Aer Lingus: ‘we want to spend time fixing things rather than typing and explaining things’

The new, multi-tenant, native SaaS Service Desk built on HAVEn

Actionable Analytics

Social Self-service

Improving User Experience and Agility in Service Management

HPE Service Anywhere

Social SearchHaven indexing & search

Change AnalyticsInsight into change and risk

Hot Topics Analytics

Hot Topics Heatmaps

Automation Integrated Orchestration

How has Service Anywhere benefited our customersCustomer case studies – example

18

10 Service Desk Staff“‘HPE was the only one that had the wow factor”

45 Service Desk StaffIn first month, DfID saw inbound calls drop by 65%!

2,000 Service Desk Staff







Open Source








analytic apps


Big DataPlatform

SecurityProducts





DevOps


IT MGMT Operations

Big DataSolutions





HPE AppPulse Mobile

–Real user experience at global scale

–FunDex – the industry first mobile app user experience index

–Performance and stability in the context of user action

–Codeless and tagless for both iOS and Android

–Time to value in 15 minutes – try it today

User experience Agility Efficiency & cost

http://hp.com/go/AppPulse

Funnel analysis - Learn where users are abandoning and why

User Flows (Usage)

Errors, Battery Usage and Cellular Data Consumption Additional User experience aspects

Application errors’ impact on user experienceActions and Errors

SM Big Data Edition Service Anywhere

Propel

Ops Analytics

AppPulse

Innovation Solutions

Agile Manager

Mobile Center

Service/Network Virtualization

DCAA

StormRunner

CloudOptimizer

SecureData

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Thank you

Email: [email protected]

Twitter: @fzanasi

Blog: http://www.enterprisecioforum.com/en/blogs/fil-zanasi

innovation for the new style of it and business · innovation for the new style of it and business...

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