innovatia training course catalog

INNOVATIA TRAININGSpring/Summer 2011

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Table of Contents

Introduction to Innovatia Training Designing the Right Training Program for You Savings Promotions Avaya Training

IP Office R6 Implementation Workshop IP Office Advanced Applications and Troubleshooting Workshop Avaya Aura Communication Manager Fundamentals Avaya Aura Communication Manager Implementation Troubleshoot and Maintain IP Telephony Workshop Avaya Aura Communication Manager Basic Administration Avaya Media Servers and Media Gateways Implementation Workshop IP Telephony Advanced Implementation Workshop IP Telephony Implementation FastTrack

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Avaya NES Training

BCM Courses 12 6027F BCM50 and BCM450 Sales Engineering Solutions 12 6045X BCM50 and BCM450 Installation, Initial Configuration, and Messaging 13 6046X BCM50 and BCM450 System Configuration and Maintenance 13 6057F BCM 50/450 Release 6.0 Delta 14 INN1092 BCM Overview 14 CallPilot Courses 15 0327C CallPilot 5.0 System Administration and Applications 15 0329C CallPilot Rls. 5.0 Installation and Maintenance 15 INN1093 CallPilot Overview 16 Communication Server 1000 Courses 16 0777X Communication Server 1000 6.0 System Administration and Management 16 0946C Communication Server 1000E Installation and Commissioning 17 0956C Communication Server 1000 BARS/NARS 18 3432A Communication Server 1000 6.0 Architecture and Upgrades Boot Camp 18 6351X Avaya Communication Sever (CS) 1000 7.0 System Administration and Management 19 6351X Avaya Communication Sever (CS) 1000 7.5 System Administration and Management 20 6376C Avaya Communication Server 1000E Rls. 7.0 Implementation and Upgrade 21 6376C Avaya Communication Server 1000E Rls. 7.5 Implementation and Upgrade 22 6378F Whats New with Avaya Communication Server 1000 Rls. 7.0 23 6380F Whats New with Avaya Communication Server 1000 Rls. 7.5 23 INN1094 Meridian 1 and Communications Server 1000 Overview 24 Avaya Aura Contact Center Courses 24 2994F Whats New with Contact Center 7.0 Installation and Configuration 24 2996F Whats New with Contact Center 7.0 for Sales Engineers 25 3608C Avaya Aura Contact Centre Installation and Configuration 25 3609X Avaya Aura Contact Centre Administration 26 3610C Avaya Aura Contact Centre- Service Creation Environment 26 3618F Whats New with Avaya Aura Contact Centre- Installation and Configuration 27 3619F Whats New with Avaya Aura Contact Center Administration & SCE scripting 27 INN1095 Contact Center Overview 28 Voice over Internet Protocol (VoIP) Courses 28 0365F VoIP Technologies 28

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1183ZEN DMS SuperNode Core Network Maintenance 39 1184ZEN DMS SuperNode Basic System Maintenance Rls. 6.0 39 1186ZEN DMS-250 System Maintenance: Basic Platform 39 1189ZEN DMS-MTX System Maintenance 40 1212WEN DMS SuperNode Central Processor Advanced Hardware Maintenance Rls. 4.0 40 1213WEN DMS SuperNode Extended Peripheral Module (XPM) Advanced Hardware Maintenance Rls. 4.0 41 1214WEN DMS SuperNode Enhanced Network (ENET) Maintenance Rls. 4.0 41 1215WEN DMS SuperNode System Advanced Hardware Maintenance Rls. 4.0 42 1221WEN Administering DMS SuperNode Lines using SERVORD Rls. 2.0 42 1227ZEN DMS Trunk Maintenance and Provisioning 43 1230F Managers Morning Report for DMS Switching 43 1233F DMS-10 Rls. 600 Series Introduction/Delta 43 1290WEN Introduction to Common Channel Signaling (CCS7) Rls. 3.0 44 3422ZEN Create DMS SuperNode Lines & Trunks Translations 44 3425WEN DMS-MTX Introduction to Translations Rls. 4.0 45 3601WEN Introduction to DMS-500 Rls. 2.0 45 3735ZEN DMS-250 Translations (UCS/IXC) 45 3736ZEN DMS-500 Translations 46 4011ZEN DMS SuperNode Hardware Architecture 46 4012ZEN DMS SuperNode Provisioning 47 7061WEN DMS SuperNode System Primary Rate Interface (PRI) Translations Rls. 2.0 47 C15 Courses 48 1235W Introduction to VoIP/SIP 48 1236F C15 Overview/Engineering 48 1237F C15 Line Administration 49 1238Z Fundamentals of CCS7/AIN/LNP 49 1239J Assessment pre-test for 1240Z 50 1210J Assessment Pre-test for 0293A 50 1240Z C15 System Translations 51 0290A C15 System Maintenance 51 0293A C15 System Translations Hands-on 52 0297A C15 ISDN PRI OA&M 52 0299A C15 Centrex 52

Cisco TrainingARCH ACUCM CCNAX CIPT1 Linux CIPT1 CIPT2 Linux CIPT2 CSE CVOICE DCUCD DCUCI DESGN ICND1 ICND2 IUWNE QOS ROUTE SNAF SWITCH TSHOOT TUC MI1V MI2V MI13V MI14V MI15V MI16V MI17V MI18V MI27V

GENBAND Carrier Training

DMS Courses 29 0125 DMS-MTX Introduction to MAP 29 0170WEN Introduction to Integrated Services Digital Network (ISDN) Rls. 3.0 30 0215WEN DMS-10 Systems Overview (500-Series Generic) Rls. 2.0 30 0261WEN DMS-10 Generic 500 Series Fundamentals Rls. 3.0 30 0291ZEN DMS-10 System Maintenance 31 0312WEN DMS SuperNode Family TOPS Translations 31 0316WEN DMS SuperNode Enhanced 911 (E911) Emergency Translations 32 0386WEN DMS SuperNode Basic Rate Interface (BRI) Testing and Maintenance Rls. 2.0 32 0434WEN DMS SuperNode Expanded Subscriber Carrier Module Access (ESMA) Maintenance Rls. 3.0 33 0490WEN DMS SuperNode Remote Systems Hardware Maintenance Rls. 2.0 33 0654WEN DMS SuperNode Intelligent Call Manager (ICM) Overview Rls. 2.0 34 0655WEN DMS SuperNode Centrex Intelligent Call Manager Integration and Troubleshooting Rls. 2.0 34 0672ZEN DMS SuperNode Meridian Digital Centrex 34 0673ZEN DMS SuperNode Meridian Automatic Call Distribution (ACD) 35 0674WEN DMS SuperNode Meridian Automatic Call Distribution (ACD) Translations Rls. 4.0 35 0675WEN DMS SuperNode Meridian Digital Centrex (MDC) Translations Rls. 3.0 35 0888WEN DMS-MTX Translations II Rls. 4.0 36 1004WEN Introduction to DMS SuperNode Rls. 3.0 36 1005WEN Basic Call and Translations Concepts Rls. 3.0 37 1131WEN Telecommunications Basics Rls. 3.0 37 1181ZEN DMS SuperNode Lines Maintenance 38 1182ZEN DMS SuperNode System Trunks & Peripheral Maintenance 38

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Designing Cisco Network Service Architecture Administering Cisco Unified Communications Manager Interconnecting Cisco Networking Devices Accelerated Implementing Cisco Unified Communications Manager Part 1 v6.0 Implementing Cisco Unified Communications Manager Part 1 v8.0 Implementing Cisco Unified Communications Manager Part 2 v6.0 Implementing Cisco Unified Communications Manager Part 2 v8.0 Cisco Sales Essentials Cisco Voice Over IP v6.0 Cisco Data Center Unified Computing Design Cisco Data Center Unified Computing Support Specialist Designing for Cisco Internetwork Solutions Interconnecting Cisco Networking Devices Part 1 Interconnecting Cisco Networking Devices Part 2 Implementing Cisco Unified Wireless Networking Essentials Implementing Cisco Quality of Service v2.3 Implementing Cisco IP Routing Securing Network with ASA Fundamentals Implementing Cisco Switched Networks Troubleshooting and Maintaining Cisco IP Netowrks Troubleshooting Cisco Unified Communications Systems v1.0 Versera ICE Technician Level 1 Versera ICE Technician Level 2 Movius Media Server Fundamentals Movius Media Server Advanced Troubleshooting Movius Unified Messaging Fundamentals Movius Unified Messaging Advanced Troubleshooting Movius Conference Bridge Fundamentals Movius Conference Bridge Advanced Troubleshooting Movius Visual Voice Mail

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Movius Training

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Technology Overview TrainingIPTV Courses Networking Courses VoIP Courses Wireless Courses

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Payment Procedures and Policies

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Register now: 1-888-466-6855Prices are subject to change.

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Copyright 2011 Innovatia. All Rights Reserved.

Introduction to Innovatia TrainingGet smart with your travel, your budget, your time, get smart with Innovatia Training. Innovatia is a North American based company that designs, builds and delivers creative training solutions. Leveraging our robust infrastructure, best-in-class technologies, and talented human resources enables us to deliver the best value for the dollar in the advanced technical training environment. Innovatia offers a broad array of instructor-led classroom training, virtual classroom training, and self-paced online training. Our courses are costeffective and high-impact, and are flexible enough to accommodate the needs of the busiest individual. An eLearning pioneer, Innovatia online learning solutions account for more than 60% of the learning solutions we offer. We are an Authorized Learning Partner for most major OEMs including Avaya, Cisco, GENBAND, Microsoft, and Movius. We work with our clients to lead them through the certification paths they need to succeed in their day to day responsibilities.

Why Choose Innovatia Training? Innovatia Training allows the customer to focus on their business while we manage their training. Innovatias breadth of expertise makes the customers training relevant. Innovatias relevant training programs optimize the end-customers technology investments. Innovatia helps the customer maximize their training budget by minimizing travel costs and decreasing time commitments.

What else should you know about Innovatia? Innovatia is investingexpanding our virtual labs, hiring additional experienced instructors, and growing our portfolio offerings. Innovatia is more than a training organizationwe provide technical support services and create technical documentation for many of the products for which we provide training. This directly impacts the quality of training that our customers receive. Innovatia is one of the only training companies in North America authorized to provide training for both Avaya and Avaya NES products. Innovatia can help our customers manage some or all of their technical training needs, analyzing, prioritizing, administering and delivering their training requirements. Innovatia is authorized to provide training for both Avaya and Avaya NES products, providing our customers with a one stop shop opportunity. Register now: 1-888-466-6855Copyright 2011 Innovatia. All Rights Reserved.

Prices are subject to change.

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Designing the Right Training Program for YouInnovatia Training offers custom training solutions to suit your specific needs. We will consult with you to determine your specific training requirements and then develop the suite of courses needed to bring your organization up to speed on your technology needs. We can even adjust the courses to suit your timing and content requirements. If you dont see the training you are looking for, just ask!

How do I register?If you are interested in registering for a course, please visit our website at www.innovatia.net or call us at 1-888-466-6855.

What are the Different Course Delivery Methods?Innovatia offers training through several different methods including Instructor-Led Classroom, Instructor-Led On-Site, Virtual Classroom, Self-Paced, and Blended. Ask one of our Innovatia Sales Specialists about the best methodology for you and your organization, or you can link to our course catalog to discover the methodology used in the courses you require. Instructor-Led Classroom Training is conducted in an in-person classroom environment. Most courses also include access to lab equipment to perform hands-on exercises. Instructor-Led On-Site Training brings a qualified instructor, and equipment as required, directly to your worksite. A minimum of 8 students is required, in addition to a properly-equipped room, to conduct the training. Virtual Classroom Training is online learning, facilitated in real time by an instructor. Virtual learning is enabled through the use of Centra software. Benefits of Virtual Training include:

Training can be completed from any location in the world that has reliable Internet access, including the students home or office. Virtual training maximizes the customers training budget by eliminating travel costs and decreasing time commitments. Two-way voice over the Internet enables the student to ask questions and receive answers instantaneously, just like traditional instructor-led training. Lab equipment is accessed in real time to demonstrate interactively how theory is applied to a real-world environment.

Self-Paced Training provides the flexibility for the student to learn, at their own pace, from any location in the world that has reliable Internet access, while still delivering the high level of quality instruction expected from Innovatia. Courses are available online through a learning management system. Blended Training combines Virtual Training and Self-Paced Training into one comprehensive learning experience.

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Savings and Promotions

Innovatia Training is constantly adding new courses to our catalog based on requests from our customers and certification requirements from OEMs. Below is a list of courses that we have recently added. Please continue to visit our site at www.innovatia.net/training to see the latest on Whats New!

Whats New at Innovatia Training

AvayaATI01672VEN ATI02348IEN AVA00643H00 AVA00901H00 Avaya Aura Communication Manager Fundamentals Avaya Aura Communication Manager Implementation Troubleshoot and Maintain IP Telephony Workshop IP Telephony Implementation FastTrack

Avaya NESCS1000 6378F 6380F 6351X 6376C Whats New with Avaya Communication Server 1000 Release 7.0 Whats New with Avaya Communication Server 1000 Release 7.5 Avaya Communication Server (CS) 1000 7.5 System Administration and Management Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade

Contact Centre 3619F Whats New with Avaya Aura Contact Center Administration & SCE Scripting 3609X Avaya Aura Contact Center Administration 3610C Avaya Aura Contact Center - Service Creation Environment BCM 6027F 6045X 6046X 6057F BCM50 and BCM450 Sales Engineering Solutions BCM50 and BCM450 Installation, Initial Configuration and Messaging BCM50 and BCM450 System Configuration and Maintenance BCM50 and BCM450 Release 6.0 Delta

Continue to visit our Avaya Course Catalog for new instructor-led classroom and virtual training at www.innovatia.net/avaya. At Innovatia Training, we offer thousands of courses. If we dont have exactly what youre looking for just ask one of our Innovatia Training Specialists at 1-888-466-6855 or visit our website at www.innovatia.net/training. Register now: 1-888-466-6855Copyright 2011 Innovatia. All Rights Reserved.


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Savings and PromotionsRegister for three courses across more than one of our product lines and receive the fourth course freeBetween now and June 30st 2011, register for any 3 courses across more than one of our product lines including Avaya, Avaya NES, and Cisco, and receive the 4th course free.Conditions: Onlyappliestopubliclyscheduledcourses Nottobecombinedwithanyotherpromotionornegotiatedarrangement Theleastexpensiveofthe4coursesisfree OnlyappliestoAvaya,AvayaNES,andCiscocourses ThispromotionappliesonlytonewregistrationsafterMarch14th,2011 ClassesmustbeattendedbyDecember16th,2011 Fullpaymentmustbereceivedattimeofregistration

Looking for something customized to your schedule and training needs

Training la carteWe can offer you what you need, when you need it. For more information, call one of our training specialists at 1-888-466-6855

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Avaya TrainingAvaya and Innovatia are pleased to announce the execution of an agreement that welcomes Innovatia to the community of Avaya Authorized Learning Partners. This designation authorizes Innovatia to provide training and certification in Avaya products including Unified Communications, Contact Center, Small and Medium Enterprise (SME) Communications Solutions, and Data. Innovatia is now an Authorized Learning Partner for both the Avaya NES and the Avaya product lines, giving our customers the ability to train on both products and to do crossover training as needed. Courses are offered through public classroom, customer onsite training, and instructor-led virtual classroom. Watch our schedules for new courses including virtual classes coming soon. We are constantly updating our catalog to bring our customers the latest in Avaya training. If you dont see what you need, just ask! Contact one of our Innovatia Training Specialists at 1-888-466-6855; they will help you develop a certification path or required competency set to suit your needs.

Course ATA01225IEN IP Office R6 Implementation WorkshopDuration: 5 Days | Price: $2495 USD Course DescriptionThe purpose of this course is to provide implementation associates with the skills they need to install, administer, and manage the implementation of an IP Office customer solution. In addition, the course provides the learner with the opportunity to practice installing and configuring the IP Office system and to practice using the IP Office applications. Call us to discuss pricing options! Describe the upgrade of the core software Describe the IP Office Manager Configuration settings Understand the different phone units connected to the IP Office Install network connections and understand IP routes Install and configure VoIP endpoints Configure the basic functions of a Small Community Networking (SCN) Use the basic functions of the System Status Application and the SysMonitor Verify the security settings in the IP Office configuration Configure the System SD Card for a variety of functionalities Describe the difference between the variants Embedded VoiceMail and VoiceMail Pro Configure the basics of Voice Mail Pro Customize the IP Office 500 control unit Set up the licenses Configure hunt groups for agents and Hot Desking

Instructor-led Classroom Set up specific functions on users Set up a line configuration Configure the connection requirements for IP telephones Configure SIP terminals and connections Configure Small Community Networking Customize network connections; Customize a Small Community Networking (SCN) Use the System Status Application for the various types of system alarms Use the SysMonitor in a customized environment Customize applications; Customize Voice Mail Pro for specific users and hunt groups

Who should Attend

This course is designed for Avaya Associates, Avaya Partners, and Resellers with IP Office installation and maintenance responsibilities.

Course Objectives

Prerequisites

After completing this course the student should be able to: Identify the IP Office 500 control unit and their expansion modules Install the IP Office 500 control unit

The AVA00916WEN - IP Office Hardware and Data Components is a recommended course prior to taking this course.

Register now: 1-888-466-6855Copyright 2011 Innovatia. All Rights Reserved.


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Course ATI00484IEN IP Office Advanced Applications and Troubleshooting WorkshopDuration: 5 Days | Price: $2495 USD Course DescriptionThis course provides information that enables Avaya IP Office VoiceMail Pro Administrators to manage advanced call flows. More specifically, this course discusses topics such as Campaign Manager, Database Actions, Text-toSpeech (TTS), Contact Store, Customer Call Reporter (CCR) and VoiceMail Pro in a Small Community Network (SCN).

Instructor-led Classroom Interpret the most common call scenarios and explain the result on alarm functions, real time and historical information Use Diagnostic Tools to troubleshoot common installation issues Capture trace logs

Course Objectives

Who should Attend

This course is designed for Avaya Associates, Avaya Partners, and Resellers with IP Office installation and maintenance responsibilities.

After completing this course the student should be able to: Summarize the capabilities of Avaya IP Office VoiceMail Pro Application Configure and use VoiceMail Pro Web Services Configure and troubleshoot VoiceMail Pro in a Small Community Network (SCN) Configure TTS Construct a call flow that includes Menu actions, Database actions and Speak Text actions Summarize the capabilities of Campaign Manager Explain the functionality and define the capabilities of the Avaya IP Office Contact Store, also known as Voice Recordings Library (VRL) Install and configure the one-X Portal Server License and configure Customer Call Reporter

Prerequisites

ATI02011AEN IP Office Implementation Workshop (Assessment) APIA ATC01203AEN - Avaya IP Office Level Assessment

Course ATI01672VEN Avaya Aura Communication Manager FundamentalsDuration: 18 Hours | Price: $1399 USD Course DescriptionThis course is an introduction to the core features and basic designs of the Avaya Aura Communication Manager solution.

Virtual Classroom PrerequisitesNone.

Course Objectives

Who should Attend

This course is primarily designed for Avaya Associates and Avaya Partners.

After completing this course the student should be able to: Describe Avaya Aura Describe how to configure an IP telephone and soft-phone Install and configure Avaya Aura Communication Manager and Communication Manager Messaging Install a Service Pack on an S8xxx Server Administer Avaya Site Administration (ASA) Discuss a new messaging subscriber Create a call coverage path that sends unanswered calls to the Voice Mailbox Describe a call center Describe an IP network region Calculate traffic using the Erlang scientific method Calculate network bandwidth to support the anticipated traffic. Identify maintenance and alarms using Avaya documentation

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Course ATI02348IEN Avaya Aura Communication Manager ImplementationDuration: 40 Hours | Price: $2995 USD Course DescriptionThis course enables participants to install and test the simplex, duplex, and survivable templates for Avaya Aura Communication Manager Release 6.0. Participants will administer Avaya S8800 and S8300D servers, G430/G450/G650 gateways, IP endpoints, and public line access. Implementation exercises are supported with additional maintenance and troubleshooting information and references to related courseware and documentation.

Instructor-led Classroom Maintain Communication Manager translations by performing backup and restore activities Use supplemental documentation and troubleshooting information to assist the Communication Manager implementation

Course Objectives

Who should Attend

This course is designed for Avaya Business Partners, Customers and Avaya Employees with Installation and Implementation responsibilities.

After completing this course the student should be able to: Differentiate the Communication Manager role in large solution configurations when SIP endpoints are used/not used Access Contact Center Manager Administration Prepare to implement Avaya Aura Communication Manager by gathering the necessary components prior to installation Install and configure System Platform on the Avaya S8800 and S8300D servers Install and test the five Avaya Aura Communication Manager templates on the Avaya S8800 and S8300D servers Configure G650/G450/G430 Gateways and Media Modules, IP endpoints and public line access Provision IP telephones by installing current firmware and configuration settings files

Prerequisites

NOTE: the three courses listed below are NOT REQUIRED for this course - only recommended. ATA00098VEN - Administering and Maintaining Avaya Aura System Platform ATA00099VEN - Avaya Aura for Midsize Business Implementation and Configuration AVA00836H00 - Communication Manager Basic Administration

Course AVA00643H00 Troubleshoot and Maintain IP Telephony WorkshopDuration: 5 Days | Price: Please call for pricing. Course DescriptionThis course provides information and handson experience to enable students to perform maintenance on a converged solution. General maintenance procedures will be covered as well as specific, scenario-based examples intended to give the learner a feel for what will be encountered on the job.

Instructor-led Classroom

Course Objectives

Who should Attend

Avaya Employees and Business Partners with Installation, Administration and Maintenance responsibilities

After completing this course the student should be able to: Describe standard troubleshooting principles and procedures Perform diagnostic analysis to locate and isolate trouble Use tools like Ethereal, SMON, and Communication Manager to solve troubles Use Communication Manager commands to troubleshoot and resolve troubles Perform standard upgrades on hardware, software, and firmware Solve common problems given real-life troubleshooting scenarios Understand what steps to take if they cannot solve the problem

Prerequisites

Students must come to class with existing knowledge of converged solutions and the terminology associated to converged solution products.



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Course AVA00836H00 Avaya Aura Communication Manager Basic AdministrationDuration: 5 Days | Price: $2995 USD Course DescriptionThis course is designed to teach learners how to perform basic administration activities using Communication Manager. Some of the tasks included are creating a dial plan, setting up class of service and class of restrictions, administering phones, maintaining the system, and running reports. The class will include lecture and hands-on activities explaining the various features and functions. Call us to discuss pricing options!

Instructor-led Classroom PrerequisitesThere are no prerequisites for this course. However, students should be familiar with simplex and/or complex IP Telephony solutions.

Course Objectives

Who should Attend

This course is designed for Avaya customers, employees, and Business Partners with Avaya Communication Manager administration responsibilities.

After completing this course the student should be able to: Identify Communication Manager components and configurations Identify the major types of media servers, media gateways, circuit packs and media modules Explain the duplication and reliability options Describe basic troubleshooting techniques Discuss security for Avaya Communication Manager Identify reports available in Avaya Communication Manager

Course AVA00838H00 Avaya Media Servers and Media Gateways Implementation WorkshopDuration: 5 Days | Price: $2995 USD Course DescriptionThis workshop provides an interactive, hands-on lab experience of implementing Avaya S8700, S8500, and S8300 Media Server-based IP Telephony solutions. In addition to the hands-on administration, configuration, and cabling of the solution hardware and telephones, the workshop also provides an overview of the various hardware components, capabilities and features. Call us to discuss pricing options!

Instructor-led Classroom

Course Objectives

Who should Attend

Avaya Employees, Business Partners, and Customers with IP Telephony Installation and Implementation responsibilities.

After completing this course the student should be able to: Implement Avaya S8300, S8500 and S8700 Series Media Servers and their corresponding gateways Implement Avaya survivable processors. Perform basic Communication Manager administration to support endpoint implementation testing Convert traditional port network connectivity to Mixed Port Network Connectivity environment Upgrade Communication Manager on a Media Server and update firmware on circuit packs, media modules, switches and media gateways

Prerequisites

You should be familiar with Avaya Communication Manager administration procedures.

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Course AVA00867H00 IP Telephony Advanced Implementation WorkshopDuration: 5 Days | Price: $2995 USD Course DescriptionThis workshop provides an interactive hands-on lab experience of interconnecting Avaya Media Server-based IP Telephony solutions. Participants will connect two locations through tie trunks and IP trunks, configure network regions, route calls, converge networks, and introduce survivability in the customers network. Call us to discuss pricing options!

Instructor-led Classroom PrerequisitesThe student should have achieved their ACA credential, be familiar with the Avaya IP Telephony portfolio of products, and have successfully passed the Avaya Communication Manager Networking Assessment (AVA00866AEN). This background can be obtained from Avaya documentation, Avaya University training (IP Telephony Overview Curriculum, Implement ACA Curriculum path), and field experience.

Course Objectives

Who should Attend

Avaya Employees, Business Partners, and Customers with IP Telephony Installation and Implementation responsibilities.

After completing this course the student should be able to: Configure a base installation of Communication Manager Install an IP trunk between two Avaya systems Establish Virtual Local Area Networks (VLANs) between network locations Connect locations through Wide Area Networks (WANs) Create network regions Configure network regions using Call Admission Control (CAC) Converge multiple networks Implement Enterprise Survivable Servers (ESSs) for increased network survivability Route calls using Q-Signaling (QSIG) Create and configure a router Implement Inter-Gateway Alternate Routing (IGAR) Troubleshoot the implementation

Course AVA00901H00 IP Telephony Implementation FastTrackDuration: 10 Days | Price: $6009 USD Course DescriptionThis FastTrack provides back to back delivery of the following courses over ten days: AVA00838H00 Avaya Media Servers and Media Gateways Implementation Workshop and AVA00867H00 IP Telephony Advanced Implementation Workshop.

Instructor-led Classroom PrerequisitesThe student should be familiar with Avaya Communication Manager administration procedures.

Course Objectives

Who should Attend

Avaya Employees, BusinessPartners, and Customers with IP Telephony Installation and Implementation responsibilities.

After completing this course the student should be able to: Implement Avaya S8300, S8500 and S8700 Series Media Servers and their corresponding gateways Implement Avaya survivable processors. Describe the upgrade of the core software Perform basic Communication Manager Administration to support endpoint implementation testing Convert traditional port network connectivity to Mixed Port Network Connectivity environment Upgrade Communication Manager on a Media Server and update firmware on circuit packs, media modules, switches and media gateways



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Avaya NES TrainingAs an Avaya Authorized Learning Partner for Avaya NES Products, Innovatia is pleased to be able to provide training on the Business Series, CallPilot, Communication Server 1000, Contact Centre and Voice over Internet Protocol (VoIP) Technologies. Courses are offered through public classroom, customer on-site training and instructor-led virtual classroom. Contact one of our Innovatia Training Specialists and they will help you develop a certification path or general training path to suit your needs.

BCM CoursesCourse 6027F BCM50 and BCM450 Sales Engineering SolutionsDuration: 2 Days (12 hours) | Price: $850 USD Course DescriptionThis course is designed for Sales Engineers responsible for Pre- and Post-Sales Support of Business Communications Manager (BCM). Through lecture, discussion, and a case study, you will learn how to determine the requirements needed to properly implement BCM50, BCM200, BCM400, or BCM450. Topics include: Market Information Summary Describing Architecture Components Explaining Management Applications Discussing Data Networking Describing Voice Applications Exploring Converged Solutions Applying Your Knowledge - a Case Study

Virtual Classroom Prerequisites Working knowledge of BCM 3.7 and BCM50 Rls. 2.0 features and capabilities Microsoft Windows and capable of running your web browser Understanding of basic key system technology Understanding of basic T1 theory and concepts Understanding of Voice over IP theory and concepts Understanding of PC and PC networking technology

Course Objectives

Who should AttendSales engineers

After completing this course the student should be able to: Summarize BCM market opportunity. Select BCM architecture components for the customers application. Explain BCM50 management applications. Discuss the advantages of BCM data networking Determine the most appropriate BCM50 voice application to meet the customers needs. Evaluate available solutions for a converged network. Apply what the student has learned through the use a case study.

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Course 6045X BCM50 and BCM450 Installation, Initial Configuration, and MessagingDuration: 5 Day (30 Hours) | Price: $2499 USD Course DescriptionThis virtual classroom eLearning course is designed for installation technicians and administrators who install and perform initial configuration on BCM systems.

Virtual Classroom Prerequisites0365F VoIP Technologies

Course Objectives

Who should Attend

Technicians and administrators

After completing this course the student should be able to: Describe BCM50 and BCM450 system hardware components Install a BCM50 and BCM450 system Perform initial configuration of a BCM50 and BCM450 system Set up accounts and privileges Configure telephony resources Configure trunks and target lines Configure VoIP gateways Describe and configure Unified Communications features Use CallPilot Manager to set system properties Configure CallPilot mailboxes Configure Auto Attendant Configure Custom Call Routing

Course 6046X BCM50 and BCM450 System Configuration and MaintenanceDuration: 3 Days (18 Hours) | Price: $1550 USD Course DescriptionThis virtual classroom course is designed for technicians and administrators who operate and maintain BCM systems.

Virtual Classroom

Course Objectives

After completing this course the student should be able to: Configure System Settings Configure Sets Configure Services Monitor and analyze system status and performance Perform system management tasks Upgrade BCM software Configure VLANs

Prerequisites

6045X BCM50 and BCM450 Installation, Initial Configuration and Messaging



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Course 6057F BCM50/450 Release 6.0 DeltaDuration: 3 Hours | Price: $499 USD Course DescriptionThis course is designed for installation technicians and customer service personnel who want to understand the differences between BCM50/450 Rls. 5.0 and BCM50/450 Rls. 6.0.

Virtual Classroom PrerequisitesYou must have all of the following skills: Use one of Windows 2000/2003/XP Install and configure software Experience and competency with BCM50/450 Rls. 5.0

Course Objectives

Who should Attend

Installation technicians and customer service personnel.

After completing this course the student should be able to: Identify and describe improvements and capabilities for BCM50/450 Rls. 6.0 Describe how BCM is branded effective Release 6.0 Describe mobility enhancements Describe how Rls 6.0 provides solutions to support the dispersed workplace Administer Avaya Site Administration (ASA) Identify Rls 6.0 enhancements to increase efficiency and productivity Describe Release 6.0 hardware support and upgrade paths

Course INN1092 BCM OverviewDuration: 1 Day (6 Hours) | Price: $450 USD Course DescriptionINN1092 BCM Overview is a self-paced course that takes approximately one (1) day to complete. This course provides a high level overview of the features and benefits of the BCM products as well as the main aspects relating to setup and troubleshooting.

Self-paced

Who should Attend

Sales and Marketing staff, technicians and engineers, and anyone needing a high level understanding of BCM Fundamentals

Course Objectives

Upon completion of this course, the learner will be able to: Understand the features and benefits of the BCM products Understand the main aspects relating to setup and troubleshooting

PrerequisitesNone.

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CallPilot CoursesCourse 0327C

CallPilot 5.0 System Administration and ApplicationsDuration: 5 Days (30 Hours) | Price: $2594 USD Course DescriptionCourse 327C is designed for personnel who are responsible for setting up the CallPilot database and for performing day-to-day system administration. It is also designed for personnel who create and maintain CallPilot multimedia applications using Application Builder. This course offers assessment testing.

Instructor-led Classroom Create and maintain multimedia applications using Application Builder Instruction and demonstration are provided via CD-ROM self-paced learning for CallPilot Reporter

Course Objectives

Who should Attend

Technicians and Engineers

Upon completion of this course, the student should be able to: Describe in general the new functionality introduced with CallPilot 4.0 Use CallPilot Multimedia Messaging and Speech Activated Messaging, including voice, fax, text, and E-mail By Phone Use CallPilot Manager to set up and administer the CallPilot database Configure Outcalling services Use Desktop Messaging Set up and use My CallPilot Use CallPilot Manager and My CallPilot to set up and use the Message Forwarding Rule

Prerequisites

0200C Meridian 1 and Communication Server 1000 Familiarization Communication Server 1000 Rls. 4.5 Prerequisite Skills: Microsoft Windows Server 2003, Windows 2000 Professional, or Windows XP Familiarity with using web browsers Basic understanding of TCP/IP Database management

Course 0329C CallPilot Rls. 5.0 Installation and MaintenanceDuration: 5 Days (30 Hours) | Price: $2177 USD Course DescriptionThis training course is designed for distributors and installation technicians whose job function includes installation, configuration, and basic system maintenance responsibilities on the CallPilot unified messaging system. This training course is designed to lead the student through a typical CallPilot Rls. 4.0 system installation, teaching each step in the installation and configuration process. Classroom conditions are designed to replicate the customers server site, switch room, and network facilities. Emphasis is placed on the tasks that an installation technician can expect to face in the field. Basic system maintenance tasks covered include performing routine diagnostics and fault isolation, backing up system data, and upgrading keycode-controlled features. This course does not teach basic computer configuration, Microsoft Windows operating system installation, or IP networking, as these subjects are required prerequisite knowledge. This course is strongly recommended as preparation for Certified Support Specialist - Voice Solutions Certified Support Expert - 3C.

Instructor-led ClassroomInstallation and Maintenance - Large Systems and 0302F Database for Technicians X11 Rls. 25.40/X21 Rls. 2.0 The student must have knowledge of or experience with the switch that is connected to the CallPilot server. This includes the ability to perform the following tasks: Demonstrate a basic understanding of how the switch routes and processes calls Establish the switch cabling connections Configure the switch The student must have knowledge of or experience with the following PC components and software before beginning the CallPilot installation: Microsoft Windows 2000 Professional Microsoft Windows XP Microsoft Windows 2003 Server Knowledge or experience in the following related areas is recommended: Networking Troubleshooting Database management

Who should Attend Course Objectives

Technicians and Engineers After completing this course the student should be able to: Install the CallPilot Rls. 4.0 system in accordance with customer requirements and applicable documentation Configure the CallPilot Rls. 4.0 system for messaging operations in accordance with customer requirements and applicable documentation Perform routine diagnostics, fault isolation and maintenance tasks in accordance with applicable documentation

Prerequisites

0200C Meridian 1 and Communication Server 1000 Familiarization Communication Server 1000 Rls. 4.5 and 0224C Meridian 1 Option 11C Installation, Maintenance, and Database - Communication Server 1000 Rls. 4.5 or 0263C Meridian 1 Large Systems Installation and Maintenance Communication Server 1000 Rls. 4.5 or 0273C Meridian 1 Rls. 25.40 Enhanced



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Course INN1093 CallPilot OverviewDuration: 1 Day (6 Hours) | Price: $450 USD Course DescriptionThis self-paced overview of CallPilot is targeted at technical personnel wishing to gain an overall understanding of CallPilots features and capabilities including CallPilot messaging functionality. This course provides recorded instructor-led sessions detailing messaging interface capabilities including speech voicemail integration, fax integration and a menu created with Application Builder - an important function of CallPilot. CallPilots web-based administrative interface leads the student through tasks associated with the various menus in the administrative interface. Commonly performed tasks such as logging on to CallPilot Manager, password reset, building a mailbox and creating an application using Application Builder are outlined as well.

Self-pacedManager and CallPilot Reporter, My CallPilot, Desktop Messaging and more Identify CallPilot platform, components and architecture Identify system capacities Explain CallPilot call flow Identify CallPilot Manager interface components Perform common tasks associated with CallPilot administration and Application Builder

Who should Attend

Sales and Marketing staff, technicians and engineers, and anyone requiring a high level understanding of CallPilot

Course Objectives

After completing this course the student should be able to: Describe CallPilot functionality including a wide range of features including CallPilot

PrerequisitesNone

Communication Server 1000 CoursesCourse 0777X Communication Server 1000 6.0 System Administration and ManagementDuration: 5 Days (30 Hours) | Price: $2595 USD Course DescriptionThis foundationlevel course, Communication Server 1000 System Administration and Management (0777X), is the starting point for your Communication Server 1000 6.0 training. Through presentations and interactive practices, you will learn how to use the Command Line Interface (CLI) and the Element Manager web interface to perform basic system administration and management tasks. This course emphasizes the use of Element Manager for a CS 1000 system running on a Signaling Server with a VxWorks platform. Important: If you have successfully completed Meridian 1 or Communication Server 1000 training at Rls. 4.5, please contact a training consultant to identify which courses best meet your needs. management methodology Given customer requirements, determine passwords and system security features to control access to system resources Determine and follow the appropriate procedures to log in and communicate with the system using the Command Line Interface (CLI) or Element Manager Given customer requirements, determine techniques, features and services that restrict user access to system resources, including Class of Service, Trunk Group Access Restriction/ Trunk Access Restriction Group and Network Class of Service to restrict user access to system resources Identify features that change the access restriction assigned to a terminal per call or on a permanent basis Communicate about dialing plan design guidelines Identify types of commonly used dialing plans Interpret a Directory Number Block (DNB) to identify the numbers in use and to identify available numbers Update an existing dialing plan to meet customer specifications Given customer requirements, determine which Administrative or Maintenance

Virtual ClassroomOverlay (LD) to access and the appropriate procedures to follow to perform basic administration Given customer requirements, determine what Element Manager link to access and the appropriate procedures to follow to perform basic customer administration Given customer requirements, program routes and trunks using Element Manager or the Command Line Interface (CLI), and print the appropriate reports to verify the programming Given customer requirements, program the Calling Party Name Display Feature Given customer requirements, add, move, change, or delete digital telephones and IP Phones in Overlay (LDs) 10, 11, or 12 and print the appropriate reports to verify the programming

Who should Attend Course Objectives

This course is intended for system administrators. After completing this course the student should be able to: Describe the major components that comprise the CS 1000 portfolio Communicate about system and software architecture, user interfaces, and system

Prerequisites

Before attending this course, a working knowledge of voice and data communications is required. If you are new to telecommunications, the following courses are recommended: 1005H - Voice Fundamentals 0229T/W - IP Fundamentals 0200C/T/W - Meridian 1 and Communication 1000 5.0 Familiarization

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Course 0946C Communication Server 1000E Installation and CommissioningDuration: 5 Days (30 Hours) | Price: $2949 USD Course DescriptionThis course provides information on how to install and commission a Communication Server 1000E (CS 1000E) system. It allows you to learn about the hardware and software components of the CS 1000E and to install and verify the correct installation of the hardware and software. The Communication Server 1000 portfolio includes full featured, server-based IP PBXs that can be fully distributed over the IP LAN and WAN infrastructures of enterprise environments.

Instructor-led Classroom Prerequisites Course 0200W or 0200T or 0200W Course 0777C or 0777X Course 6375X Describe Voice over IP essentials, including the major components of VoIP, signaling standards and protocols, switching technologies, voice quality, and CODECs Communicate about CS 1000 system and software architecture, user interfaces, and system management methodology Log in and communicate with the CS 1000 system using the Command Line Interface (CLI) or Element Manager Program and maintain system, customer, and individual telephone databases for a Communication Server 1000 system Program routes and trunks using Element Manager or the Command Line Interface (CLI), and print the appropriate reports to verify the programming Add, move, change, or delete telephones or consoles and print the appropriate reports to verify the programming Validate the configuration and installation of an IP Line node and system Install and configure IP Phones Perform System Backup Navigate Unified Communications Management Common Services, Deployment Manager, CS 1000 Element Manager, Network Routing Service Manager, and Subscriber Manager Identify troubleshooting tools, applications, and management functions available within the CP PM

Course Objectives

Who should Attend

Individuals responsible for installing and commissioning the Communication Server 1000E system

After completing this course the student should be able to: Identify system platform requirements Identify hardware and software components Prepare and plan a CS 1000E system installation Install hardware components on a CS 1000E SA system with a CP PM Co-Resident Call Server and Signaling Server Install hardware components on a CS 1000E HA system with CP PM Call Servers and CP PM Signaling server Install Linux Base OS Configure Unified Communications Management Security Services Install and Configure Applications using UCM Deployment Services Install and Configure CP PM Co-resident Call Server and Signaling Server software Install and Configure Call Server software (VxWorks) Import IP Telephony Node Install and configure the Media Gateway Controller Identify maintenance procedures for the CS 1000E system Identify and clear faults in the CS 1000E system



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Course 0956C Communication Server 1000 BARS/NARSDuration: 5 Days (30 Hours) | Price: $2895 USD Course DescriptionThe CS 1000 BARS and NARS course addresses the minimum programming required to implement dial plan authorization, restrictions, and digit manipulation between multiple CS 1000 systems. Through demonstrations, hands-on labs, and classroom discussions, you will learn how to implement public E.164 dialing plans, private Coordinated and Uniform Dialing Plans, and commonly used BARS/ NARS features. BARS and NARS provide customers flexible configuration of CS 1000 based systems over traditional analog and digital transmission mediums as well as VoIP technologies such as H.323 and SIP.

Instructor-led Classroom Configure BARS/NARS features on the CS 1000 Call Server Create Private and Public dialing plans between multiple CS 1000 systems Test dialing plan configurations by placing calls between CS 1000 systems Identify, isolate, and correct dialing plan configurations on the CS 1000 Call Server

Course Objectives

Who should Attend

Personnel responsible for implementing dialing plans utilizing CS 1000 BARS and NARS features to interface private CS 1000 PBXs and to other 3rd party PBX/Central Office communication links

After completing this course the student should be able to: Identify the CS 1000 Basic Alternate Routing Selection features Identify the CS 1000 Network Alternate Routing Selection features Identify the CS 1000 BARS/NARS software feature packages Discuss Analog and Digital PSTN networking concepts such as DID, FX, WATS, T1/PRI, and E.164 Describe Private and Public dialing plans used by traditional PBXs Discuss CS 1000 IP networking H.323 and SIP voice protocols Describe CS 1000 IP networking concepts Describe CS 1000 IP networking components and topologies Describe the CS 1000s BARS/NARS strategies when using both traditional TDM networking and IP networking together

Prerequisites

Course 0200W or 0200T or 0200W Course 0777C or 0777X

Course 3432A Communication Server 1000 6.0 Architecture and Upgrades Boot CampDuration: 5 Days (30 Hours) | Price: $2500 USD Course DescriptionIn this Boot Camp, you will get an introduction to the Communication Server (CS) 1000 Unified Communications Management and Common Services (UCM CS) architecture, its features, and performing upgrades. Through demonstrations, hands-on labs, and classroom discussions, you will learn about the minimum hardware and software requirements to support UCM CS features and services. You will perform an upgrade to Rls. 6.0

Instructor-led Classroom Plan and prepare for upgrades to CS 1000 Rls. 6.0 Upgrade an existing Option 11C 5.x and above system to a CS 1000E 6.0 system TDM only Troubleshooting tools, applications, and management functions available within the CP PM and COTS server

Course Objectives

Who should Attend

Personnel responsible for implementing a UCM CS solution, with one or more CS 1000 systems, that needs to be centrally managed over a secure VoIP network environment; personnel responsible for performing upgrades to Rls. 6.0.

After completing this course the student should be able to: Understand Unified Communications Management and Common Services (UCM CS) architecture Understand CS 1000 hardware and software components Understand CS 1000 hardware and software installation procedures Understand CS 1000 CP PM Co-Resident Call and Signaling Server Understand CS 1000 applications and features Navigate UCM CS, Deployment Manager, CS 1000 Element Manager, Network Routing Service Manager, and Subscriber Manager Add administrative users in Unified Communications Manager Configure and enable Subscriber Manager Understand Security mechanisms and applications used by the Linux-based servers

Prerequisites

Before attending this course, students must have: Nortel Certified Support Specialist 5.x certification Working knowledge of CS 1000E Rls. 5.0 hardware which includes SSC, CP PIV, CP PM, COTS Servers, Media Gateway Controllers, Voice Gateway Media Cards, Signaling Servers, and IP Phones Completion of a 4.x SSC to a 5.x CP IV or CP PM upgrade on CS 1000E Familiarity with the 4.x and 5.x software features Whats New with Communication Server 1000 Rls. 6.0 (6377F)

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Course 6351XAvaya Communication Server (CS) 1000 Rls. 7.0 System Administration & ManagementDuration: 3 Days (18 Hours) | Price: $1725 USD Course DescriptionThis foundation-level course is the starting point for your Communication Server 1000 7. 0 training. Through presentations and interactive practices, you will learn how to use the Element Manager web interface to perform basic system administration and management tasks. After completing this course the student should be able to: Describe the basic functionality of the CS 1000 system management tools and interfaces and recommended programming hierarchy to follow when configuring system parameters Explain how passwords and system security This course emphasizes the use of Element features are used to protect system Manager for a CS 1000 system running on resources a Linux platform. The course assumes the Use Element Manager via Unified system is fully installed and operational Communications Manager (UCM) to perform system administration and Who should Attend management This course is designed for customer service Explain how Access Restriction features are representatives and personnel responsible used to control a users degree of access for system administration and management Describe the fundamentals of implementing for the Communication Server 1000 (CS a dialing plan and interpreting directory 1000) system portfolio. number data blocks Describe customer fundamentals and use the Element Manager Customer pages to enable and configure customer level parameters Identify programming guidelines for digital, IP and SIP Phones, including system, ustomer and telephone level requirements Use the Element Manager Phones configuration tool to add, edit, search swap and move Digital, IP and SIP telephones per customer requirements

Virtual Classroom Describe and configure Lists using the List Manager Feature Describe and configure IP Phone features including Personal Call Directory, Callers List, Redial List and Virtual Office Use Subscriber Manager to create, modify and update subscriber accounts and user information. Describe and implement the Corporate Directory feature Use Element Manager to configure ircuitbased and Virtual Routes and Trunks. Describe and enable the traffic report collection feature and perform the steps required to view reports.

Course Objectives

Prerequisites

Before attending this course, students must have: 0200T Meridian 1 and Communication Server 1000 6.0 Familiarization or 0200W Meridian 1 and Communication Server 1000 6.0 familiarization 0200C Meridian 1 and Communication Server 1000 7.0 Familiarization Students must have a working knowledge of telecommunications



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Course 6351XAvaya Communication Server (CS) 1000 Rls. 7.5 System Administration & ManagementDuration: 3 Days (18 Hours) | Price: $1725 USD Course DescriptionThis foundation-level course is the starting point for your Communication Server 1000 7.5 training. Through presentations and interactive practices, you will learn how to use the Element Manager web interface to perform basic system administration and management tasks. This course emphasizes the use of Element Manager for a CS 1000 system running on a Linux platform. The course assumes the system is fully installed and operational. Important: If you have successfully completed Meridian 1 or Communication Server 1000 training at Release 6.0, please contact a training consultant to identify which courses best meet your needs. After completing this course the student should be able to: Describe the basic functionality of the CS 1000 system management tools and interfaces and recommended programming hierarchy to follow when configuring system parameters Explain how passwords and system security features are used to protect system resources Use Element Manager via Unified Communications Manager (UCM) to perform system administration and management Explain how Access Restriction features are used to control a users degree of access Describe the fundamentals of implementing Who should Attend a dialing plan and interpreting directory This course is designed for customer service number data blocks representatives and personnel responsible Describe customer fundamentals and use for system administration and management the Element Manager Customer pages for the Communication Server 1000 (CS to enable and configure customer level 1000) system portfolio. parameters

Virtual Classroom Identify programming guidelines for digital, IP and SIP Phones, including system, customer and telephone level requirements Use the Element Manager Phones configuration tool to add, edit, search swap and move Digital, IP and SIP telephones per customer requirements Describe and configure Lists using the List Manager Feature Describe and configure IP Phone features including Personal Call Directory, Callers List, Redial List and Virtual Office Launch Subscriber Manager and use it to create, modify and update subscriber accounts and user information Describe and implement the Corporate Directory feature Describe route and trunk fundamentals and use Element Manager to configure Circuitbased and Virtual Routes and Trunks Describe and enable the traffic report collection feature and perform the steps required to view reports

Course Objectives

Prerequisites

ATU00180OEN - Avaya System Manager General Overview 0200C/T/W Meridian 1 and Communication Server 1000 7.0 Familiarization Or Successful completion of the 6351X pre-test

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Course 6376C Avaya Communication Server 1000E Rls. 7.0 Implementation and UpgradeDuration: 5 days (30 hours) | Price: $2995 USD Course DescriptionThis course provides information on how to implement and upgrade the Avaya Communication Server 1000E (CS 1000E) system. This course allows you to learn about the hardware and software components of the CS 1000E and to install and verify the correct installation of the hardware and software. It also allows you to learn the process to upgrade to a CS 1000E Rls. 7.0 system. The Communication Server 1000 portfolio includes full featured, server-based IP PBXs that can be fully distributed over the IP LAN and WAN infrastructures of enterprise environments.

Instructor-led ClassroomBefore attending this course, students must have the following skills: Describe Voice over IP essentials, including the major components of VoIP, signaling standards and protocols, switching technologies, voice quality, and CODECs Use standard documentation to locate the meaning of alarms and messages Communicate about CS 1000 system and software architecture, user interfaces, and system management methodology Log in and communicate with the CS 1000 system using the Command Line Interface (CLI) or Element Manager Program and maintain system, customer, and individual telephone databases for a Communication Server 1000 system Program routes and trunks using Element Manager or the Command Line Interface (CLI), and print the appropriate reports to verify the programming Add, move, change, or delete telephones or consoles and print the appropriate reports to verify the programming Validate the configuration and installation of an IP Line node and system Install and configure IP Phones Perform System Backup Navigate Unified Communications Management Common Services, Deployment Manager, CS 1000 Element Manager, Network Routing Service Manager, and Subscriber Manager Identify troubleshooting tools, applications, and management functions available with the CS 1000 system

Course Objectives

Who should Attend

This course is designed for technicians and individuals responsible for installing and upgrading the Avaya Communication Server 1000E system

After completing this course the student should be able to: Identify system platform requirements Identify system hardware and software components Plan a CS 1000E system installation and a system upgrade to CS 1000E Rls. 7.0 Install hardware components on a CS 1000E HA system with CP PM Call Servers and CP DC Signaling server. Install Linux Base OS Install and Configure Applications using UCM Deployment Services Install and Configure CP PM Call Server Software (VxWorks) Configure the Signaling Server Gateway. Install and configure the Media Gateway Controller (MGC) Upgrade an existing Option 11C 5.x system to a CS 1000E 7.0 CPMG/128 Co-Resident system

Prerequisites

Before attending this course, students must have the following prerequisite courses: 0200W Meridian 1 and Communication Server 1000 6.0 0777C Communication Server 1000 6.0 System Administration and management Or 0777X CS1000 6.0 System Administration and Management



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Course 6376C Avaya Communication Server 1000E Rls. 7.5 Implementation and UpgradeDuration: 5 days (30 hours) | Price: $2995 USD Course DescriptionThis course provides information on how to implement and upgrade the Avaya Communication Server 1000E (CS 1000E) system. This course allows you to learn about the hardware and software components of the CS 1000E and to install and verify the correct installation of the hardware and software. It also allows you to learn the process to upgrade to a CS 1000E Release 7.5 system. The Communication Server 1000 portfolio includes full featured, server-based IP PBXs that can be fully distributed over the IP LAN and WAN infrastructures of enterprise environments.

Instructor-led Classroom Log in and communicate with the CS 1000 system using the Command Line Interface (CLI) or Element Manager Program and maintain system, customer, and individual telephone databases for a Communication Server 1000 system Program routes and trunks using Element Manager or the Command Line Interface (CLI), and print the appropriate reports to verify the programming Add, move, change, or delete telephones or consoles and print the appropriate reports to verify the programming Validate the configuration and installation of an IP Line node and system Install and configure IP Phones Perform System Backup Navigate Unified Communications Management Common Services, Deployment Manager, CS 1000 Element Manager, Network Routing Service Manager, and Subscriber Manager Identify troubleshooting tools, applications, and management functions available with the CS 1000 system Before attending this course, students must have the following prerequisite courses: ATU00180WEN: System Manager General Overview ATU00183WEN: System Manger Technical Overview 6351X: Communication Server 1000 System Administration and Management

Course Objectives

Who should Attend

This course is designed for technicians and individuals responsible for installing and upgrading the Avaya Communication Server 1000E system.

After completing this course the student should be able to: Identify system platform requirements Identify system hardware and software components Plan a CS 1000E system installation and a system upgrade to CS 1000E Release 7.5 Install hardware components on a CS 1000E HA system with CP PM Call Servers and CP DC Signaling server Install Linux Base OS Install and Configure Applications using UCM/System Manager Deployment Services Install and Configure CP PM Call Server Software (VxWorks) Configure the Signaling Server Gateway Install and configure the Media Gateway Controller (MGC) Upgrade an existing Option 11C 5.x system to a CS 1000E 7.5 CPMG/128 Co-Resident system

Prerequisites

Before attending this course, students must have the following prerequisite skills: Describe functions of System Manager Describe Voice over IP essentials, including the major components of VoIP, signaling standards and protocols, switching technologies, voice quality, and CODECs Use standard documentation to locate the meaning of alarms and messages Communicate about CS 1000 system and software architecture, user interfaces, and system management methodology

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Course 6378F Whats New with Avaya Communication Server 1000 Rls. 7.0Duration: 10 Hours | Price: $500 USD Course DescriptionThis course provides an overview of the new features, components and enhancements introduced and supported with Avaya Communication Server 1000 Rls. 7.0. Key topics covered are: Introduction to Rls. 7.0 System Upgrades High Scalability System Management Enhancements Media Services Unified Communications and SIP Enhancements IP Enhancements Security Enhancements Serviceability Enhancements

Virtual Classroom PrerequisitesBefore attending this course, students must have: Experience with CS 1000 systems running Rls. 6.0 software A current knowledge of Voice over IP fundamentals for the Avaya CS 1000 product portfolio, including IP Line Understanding of data networking technologies (LAN and WAN) Basic knowledge of voice technologies Basic understanding of Voice over IP fundamentals Knowledge of Avaya CS 1000 product portfolio 0767C and 0768C or 0777C or 0777X and 6375X and 0946C and 0947C or 3432A

Course Objectives

Who should Attend

This course is designed for individuals who have experience with Communication Server 1000 systems using Rls. 6.0 software and require knowledge of the new Avaya Communication Server 1000 Rls. 7.0.

After completing this course the student should be able to: Identify the features, hardware components, new system types and capacity considerations of CS 1000 Rls. 7.0 Describe the upgrade paths supported with CS 1000 Rls. 7.0 Describe the High Scalability and features and functionality. Describe the system management tools, features and enhancements Identify the Media Services available with CS 1000 Rls. 7.0 Describe the Unified Communications and SIP enhancements offered with CS 1000 Rls. 7.0 Describe the new IP features and enhancements. Identify the security enhancements introduced with CS 1000 Rls. 7.0 Describe the serviceability enhancements for CS 1000 Rls. 7.0

Course 6380F Whats New with Avaya Communication Server 1000 Release Rls. 7.5Duration: 1 day (6 hours) | Price: $450 USD Course DescriptionLearn about the new Avaya Communication Server 1000 features and enhancements introduced in Release 7.5, including the integration of Avaya Aura System Manager and Avaya Aura Session Manager. Describe Avaya Aura System Manager Describe Avaya Aura Session Manager Describe the software Serviceability Enhancements Describe the upgrade and migration paths for CS 1000 systems and components

Virtual ClassroomCertified Communication Server 1000 Release 6.0 Database Administrator or have attended: 6374W - Avaya Communication Server 1000 UCM Fundamentals 6378F- Whats New with Avaya Communication Server 1000 Release 7.0 6351X - Avaya Communication Server 1000 7.0 System Administration and Management Certified Communication Server 1000 Release 6.0 Sales Engineer or have attended: 6352X - Avaya Communication Server 1000 7.0 Engineering and Network Design 6353X - Avaya Communication Server 1000 7.0 Upgrades for Design and Pre-Sales Engineering

Who should Attend

Avaya Business partners, hardware and database technicians, sales personnel, and customers who require general knowledge about the CS 1000 Release 7.5 features and enhancements.

Prerequisites

Course Objectives

After completing this course the student should be able to: Identify the features, enhancements, and components for a new CS 1000 in Release 7.5 Describe the software branding changes to Avaya Describe the Avaya Aura integration enhancements

Certified Communication Server 1000 Release 7.0 technician or a Certified Communication Server 1000 Release 6.0 Technician or have attended: 6374W - Avaya Communication Server 1000 UCM Fundamentals 6378F- Whats New with Avaya Communication Server 1000 Release 7.0 6376C - Avaya Communication Server 1000 Release 7.0 Implementation and Upgrade



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Course INN1094 Meridian 1 and Communications Server 1000 OverviewDuration: 1 Day (6 Hours) | Price: $450 USD Course DescriptionThe Communication Server 1000 Overview is designed to give the student a fundamental understanding of the Communication Server 1000 platform. This fundamental course is designed for students who are new to the CS 1000 and want a basic overview of the platform.

Self-paced

Course Objectives

Who should Attend

Technical personnel wishing to gain an overall understanding of Communication Server 1000s feature set, system software, hardware architecture and recommended programming hierarchy.

After completing this course the student should be able to: Demonstrate a basic appreciation of Nortel enterprise communications solutions Identify and use basic technical documentation Log into the CS 1000 server using the Command Line Interface, load a software overlay, navigate through the overlay, and log out Identify the recommended programming hierarchy Use the CLI to perform selected administration and maintenance tasks Identify commonly used features and services

Prerequisites

INN1091 - IP Fundamentals

Avaya Aura Contact Center CoursesCourse 2994F Whats New with Contact Center 7.0 Installation and ConfigurationDuration: 1 Day (6 Hours) | Price: $599 USD Course DescriptionThis course is designed for those contact center equipment installers and support technicians who are experienced with Contact Center 6.0 and who need to understand the new installation and configuration enhancements, features, and capacities introduced with Contact Center Rls. 7.0.

Virtual Classroom PrerequisitesContact Center Manager Installation and Configuration, Rls. 6.0

Course Objectives

Who should Attend

This course is for technicians working in Contact Center Manager Installation and Configuration, Rls. 6.0.

After completing this course the student should be able to: Identify the supported hardware and software Discuss Contact Center installation Describe the configuration process required to enable the Contact Center 7.0 security enhancements Explain Contact Center server database maintenance Discuss the Contact Center 7.0 upgrade process Discuss improved redundancy and resiliency Discuss the uses and benefits of new releases of Contact Center solutions (Office Communications Server 2007-enabled Contact Center and Service Creation Environment 2.0) Recognize the capacity comparisons

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Course 2996F Whats New with Contact Center 7.0 for Sales EngineersDuration: 1 Day (6 Hours) | Price: $599 USD Course DescriptionThis course identifies the new features and enhancements introduced in Contact Center 7.0. This training is for the experienced Contact Center professional needing delta training to be proficient on Rls. 7.0.

Virtual Classroom PrerequisitesContact Center and Messaging Engineering

Course Objectives

Who should Attend

This course is for technicians working in Contact Center, as well as Sales Engineers.

After completing this course the student should be able to: Describe CC7 enhancements to the Contact Center portfolio Identify Outbound Predictive Dialing benefits, functionality and engineering requirements Identify SIP-OCS Contact Center benefits, functionality and engineering requirements Describe Service Oriented Architecture Open Interface benefits, functionality and engineering requirements Describe resiliency and redundancy measures that protect the Contact Center from downtime Describe the Service Creation Environment benefits and functionality Describe additional improvements to the scripting tool, administration and reporting and CS2x00 interworking

Course 3608C Avaya Aura Contact Centre Installation and ConfigurationDuration: 5 Days (30 Hours) | Price: $2950 USD Course DescriptionThis course is designed for personnel responsible for installing and configuring Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). This course also covers the installation of the License Manager, Server Utility, Security Framework, Service Creation Environment, Agent Desktop Displays, user client software, and migration/upgrades. You will learn how to configure the Microsoft Windows 2008 operating system to support the contact center servers. You are introduced to the Media Application Server, high availability, and other deployment enhancements. Instruction is provided on basic maintenance tasks including backup and restore options.

Instructor-led Classroom Prerequisites 3615W Configure Avaya Communication server 1000 for Avaya Aura Contact Center and/or 3616W Configure Avaya Aura for Midsize Enterprises for Avaya Aura Contact Center

Who should Attend

Personnel whose job responsibilities include installing and configuring the Avaya Aura Contact Center software including Contact Center Manager Server and Contact Center Manager Administration.

Course Objectives

After completing this course the student should be able to: Install and configure Contact Center Manager Server Discuss SIP Back up and restore data Add and configure Contact Center Manager Administration Install and configure client software Explain how to administer resources Perform a migration/upgrade Explain high availability Discuss Security enhancements



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Course 3609X Avaya Aura Contact Center AdministrationDuration: 5 Days (30 Hours) | Price: $2550 USD Course DescriptionThis course is designed for personnel responsible for administering and managing Avaya Aura Contact Center Administration. In this course, you learn how to access Contact Center Manager Administration, configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents and Call Center Supervisors. You learn how to configure Administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. This course discusses the switch interface and the acquisition of resources. Different methods of system management are discussed, including viewing, creating, and modifying tabular and graphical real time displays, and interpreting, viewing, modifying and scheduling standard and user-defined historical reports.

Virtual Classroom Describe and configure Access and Partition Management Discuss and configure Real Time Statistics and Formulas Discuss Real-Time Reporting Describe and configure Agent Desktop Displays Explain and configure historical statistics Interpret historical reports Describe, schedule and print historical reports

Who should Attend

This course is designed for contact center personnel whose daily activities include administration and management of Avaya Aura Contact Center using Contact Center Manager Administration.

Course Objectives

After completing this course the student should be able to: Identify elements of Contact Center Manager Access Contact Center Manager Administration Describe and configure Threshold Classes Administer Switch Resources Describe and configure Call Presentation Classes and Multiplicity Presentation Classes Explain and configure Skillsets Describe and configure Bulk Load Data Configuration Explain and configure Contact Center Management

PrerequisitesNone.

Course 3610C Avaya Aura Contact Center - Service Creation EnvironmentDuration: 40 Hours | Price: $2925 USD Course DescriptionThis course is designed for personnel responsible for administering and maintaining Avaya Aura Contact Center - Manager applications (scripts and flows) using Service Creation Environment (SCE). In this course, you learn how to plan for and create applications (scripts and flows) using the basic script commands and elements in the SCE tool, available with Avaya Aura Contact Center - Manager. This includes learning to combine commands, intrinsics, and expressions to design and develop Contact Center - Manager applications (scripts and flows).

Instructor-led Classroom Prerequisites

Course Objectives

Who should Attend

This course is designed for personnel responsible for designing, writing, and maintaining applications (scripts and flows) used in the Service Creation Environment (SCE) tool.

After completing this course the student 0777 Communication Server 1000 6.0 should be able to: System Administration and Management Write, validate, and edit applications 0340 ACD A-C2 Feature Administration using the flow and script editors Nortel Communication Server 1000 Use Call Treatments to provide treatments to callers Define intrinsics and their use within applications Explain the differences between Global and Call variables Create, edit, and delete variables Use Global variables appropriately in application design Design applications to incorporate the use of the Event Handler to trap unforeseen or failed events and provide an appropriate treatment Design applications to monitor for emergency situations and provide the appropriate treatment to callers during an emergency

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Course 3618F Whats New with Avaya Aura Contact Center - Installation and ConfigurationDuration: 28 Hours | Price: $599 USD Course DescriptionThis course is designed for those contact center equipment installers and support technicians who are experienced with Contact Center 7.0 and who need to understand the new installation and configuration enhancements, features, and capacities introduced with Avaya Aura Contact Center. The course provides a detailed view of the differences between the current Contact Center 7.0 and the Avaya Aura Contact Center installation and configuration.

Instructor-led Classroom PrerequisitesStudents must be experienced with installation and configuration of Contact Center Manager 7.0 or have previously attended: 3008C Contact Center Manager 7.0 Installation and Configuration 2994F Whats New with Contact Center 7.0 Installation and Configuration Recommended learning, depending on your job requirements: 3615W Configure Avaya Communication Server 1000 for NGCC 3616W Configure Avaya Aura for Midsize Enterprises for NGCC

Course Objectives

After completing this course the student should be able to: Discuss information on the supported platforms and software Explain Avaya Aura Contact Center installation Explain the migration process Discuss High Availability Identify enhancements for Design for Operability and supportability Identify, at a high level, increased capacities

Who should Attend

This course is designed for experienced installation technicians and customer service personnel who need to understand the differences between Contact Center Release 7.0 and Avaya Aura Contact Center installation and configuration.

Course 3619F Whats New with Avaya Aura Contact Center Administration & SCE scriptingDuration: 4 Hours | Price: $375 USD Course DescriptionThis course identifies the new administration and scripting features and enhancements introduced in Next Generation Contact Center. This training is designed for the experienced Contact Center professional with prior knowledge of Contact Center 7.0 needing delta training to be proficient on Avaya Aura Contact Center.

Virtual Classroom Discuss the ability to generate documentation of applications for customer signoff Describe miscellaneous features in the CCMA and Service Creation Environment

Course Objectives

Who should Attend

System administrators, call center supervisors, or any telecommunications personnel requiring an understanding of the Contact Center portfolio features, benefits, and requirements.

After completing this course the student should be able to: Describe the new Operating System requirements of Next Generation Contact Center Identify the new system capacity of the Next Generation Contact Center. Describe the impact of Multiplicity on Administration, Scripting and Reporting in the Next Generation Contact Center Explain the benefits of the integration of the CCT server into the CCMA Identify the changes to the CCM component. Identify the pre-requisites and requirements for installing an Avaya Modular Messaging system that uses Avaya S8800-family message servers Discuss the benefits of the integration of AMD and application variable data into the SCE window Describe the option to deploy canned applications for green field sites

Prerequisites

This training is designed for the experienced Contact Center professional with prior knowledge of Contact Center 7.0.



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Course INN1095 Contact Center OverviewDuration: 3 Hours | Price: $450 USD Course DescriptionThis self-paced overview of Contact Center is targeted at technical personnel wishing to gain an overall understanding of Contact Centers features and capabilities. This course provides recorded instructor led sessions including Contact Center Manager Server, additional components, call flow, administration, and multimedia aspects. The Contact Center portfolio of products enable a powerful virtual contact center with agents and supervisors located anywhere a secure IP connection can be made.

Virtual Classroom PrerequisitesThere are no prerequisites recommended for this course.

Course Objectives

Who should Attend

Sales and Marketing staff, technicians and engineers, and anyone needing a high level understanding of Contact Center.

After completing this course the student should be able to: Describe Contact Center functionality including Contact Center Manager Server Identify Contact Center additional components including Contact Center Express, Network Control Center, Standby and Replication server, Agent Greeting, and Remote Agent Observe Describe multimedia aspects including Contact Center Communications Control Toolkit (CCT), Contact Center Multimedia/ Outbound (CCMM), and Contact Center Agent Desktop (CCAD) Understand the basics of common tasks associated with Contact Center administration including partition management, configuration, scripting, and reporting Explain Contact Center call flow

Voice over Internet Protocol (VoIP) CoursesCourse 0365F VoIP TechnologiesDuration: 3 Days (18 Hours) | Price: $1019 USD Course DescriptionThis course is for design and support specialists with a working knowledge of voice and data who need the fundamentals of Voice over IP technologies, including: Major components of the VoIP network, Voice packetization, Voice quality, Bandwidth, Traffic convergence issues, VoIP standardization and protocols, Network assessment

Virtual Classroom Given customer bandwidth and voice quality performance requirements, choose the appropriate CODEC Describe standard voice quality measurement models, such as the Mean Opinion Score and the E-Model Determine bandwidth requirements based upon call volume and CODEC selection Given customer voice quality requirements, choose the appropriate method to implement Quality of Service

Course Objectives

Who should Attend

Technicians and Engineers

After completing this course the student should be able to: Define the key infrastructure considerations to support the addition of VoIP traffic in a Local Area Network, Wide Area Network, and Wireless environments Apply knowledge of how voice is sampled and converted into IP packets to determine the appropriate CODEC and packetization interval required to meet customer VoIP bandwidth requirements Compare and contrast transport models, such as Voice over IP, Voice over Frame Relay, and Voice over AT Apply knowledge of the attributes of Real-Time Protocol to identify why it is ideal for handling packetized voice in an IP telephony environment. Compare the unique attributes of User Datagram Protocol & Transmission Control Protocol

Prerequisites

1005H Voice Fundamentals or 0229T IP Fundamentals or 0229W IP Fundamentals To successfully complete this course, a working knowledge of voice telecommunications and Internet Protocol (IP) fundamentals is required.

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GENBAND Carrier TrainingInnovatia is proud to offer training and development paths for GENBAND C15 and GENBAND DMS. Innovatia continues to be the exclusive authorized training provider for C15 and DMS Carrier Switches for ten years and has been providing documentation and technical support for these products for over 8 years, making us the foremost expert on GENBAND C15 and DMS training.

DMS CoursesInnovatia is proud to be the exclusive provider of training on the GENBANDworld-class DMS portfolio including DMS-10, DMS-100/200, DMS-250, and DMS-500. Leveraging our deep expertise in eLearning, Innovatia has transitioned all DMS training courses to Blended eLearning (a combination of self-paced and virtual instructor-led training), and self-paced learning. That means that students can learn critical DMS technology at their own pace, at their own place saving time and travel expenses. Contact one of our Innovatia Training Specialists; they can help you create a development path to suit your needs.

Course 0125 DMS-MTX Introduction to MAPDuration: 3 Days (18 Hours) | Price: $1098 USD Course DescriptionCourse 0125 provides practical experience in the MAP basic commands and operation of the DMS-MTX switch. Although this course contains content relating to the DMS SuperNode product software Rls. MTX-08, the basic commands have changed little in subsequent releases.

Self-paced Prerequisites 0809A CDMA Technology Overview 1004WEN Introduction to DMS SuperNode 1005WEN Basic Call Translations Concepts

Course Objectives

Who

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