ISO Education

ISO Education Course CatalogQ4 2017

Table of ContentsISO Fundamentals 4 – 5Introduction to ISO Services Using ISO Education Understanding ISO State Filing Services Understanding ISO Circulars How ISO Develops Advisory Prospective Loss Costs Adopting ISO State Filing Services A Guide to ISO Core Line Services Classifying General Liability with the CLM An Introduction to Commercial Property

ISOnet® 6ISOnet® NextGen: New FeaturesUsing ISOnet® FIRSTSM Reports Using ISOnet® Forms LibraryUsing ISOnet® Circulars Using ISOnet® Print-Ready ManualsDiscover ISO Emerging Issues

Data Products 7

Using ISO DataCube™ ISO DataCube™ Details for Businessowners ISO DataCube™ for General LiabilityISO Market Landscape™ Overview

ISO Portal 8Using ISO Portal Accessing Detailed Loss Cost Information

ISO Business Owners Policy (BOP) 8Businessowners Policy Overview

ISO Electronic Rating Content™ (ERC) 8Introduction to ERC

Statistical Reporting 9Introduction to Statistical ReportingEssential Concepts for Data Quality Getting Started with Statistical Web Services

ISO Circular Navigator 10Circular Tracking

Lloyd’s Portal 10Using the Lloyd’s Portal

Mozart Form Composer 10Mozart™ User Basics Mozart™ Admin Center

Quick Clips 10ISO Cyber ProgramISO Miscellaneous Professional Liability Program

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Introduction to ISO ServicesISO has been a leading source of information about property/casualty insurance risk for more than 45 years. Our informative 25-minute course provides an introduction to ISO and the products and services we offer. You’ll learn about our statistical service, pricing-related information, and policy forms. You’ll also get a behind-the-scenes look at how ISO responds to compliance issues and develops products that respond to market needs. Modules include:• Introduction• Statistical services• Pricing-related information• Policy forms• Compliance and development

We recommend that all users of ISO Education take this course because it provides a fundamental understanding of ISO services and the role of those services in the insurance industry.

Using ISO EducationThis 5-minute course provides a tour of the features and functionality of the ISO Education Learning Management System (LMS), including:• Registering for a course• Submitting a course evaluation• Searching for a course• Managing your courses• Contacting ISO Education

ISO FundamentalsUnderstanding ISO State Filing ServicesISO submits thousands of product filings to state regulators every year. This 20-minute course offers an introduction to the insurer’s role within the ISO filing process. Topics include:• When to file• Filing methods• Filing details• Filing process

Understanding ISO CircularsEvery day, our circulars give you vital information on a wide range of industry developments and ISO activities, including filings for loss costs, rules, and forms, and actuarial analyses. In this 15-minute course, we provide an introduction to the types of circulars distributed by ISO and an overview of how line-of-insurance circulars are structured.

How ISO Develops Advisory Prospective Loss CostsUnlike companies in other industries, property/casualty insurers don’t know the ultimate cost of the policies they sell until all the losses have occurred and claims have been settled. ISO’s advisory prospective loss costs provide estimates of future loss costs to help insurers make more informed pricing decisions. In this course, you’ll learn about:• components of a rate• the process to produce an advisory prospective

loss cost: data collection, quality checks, aggre-gation, modifications, and projections/trends

• actuarial analyses within the process, including loss adjustment, loss development, credibility, and stabilization techniques

• reference filings with state insurance regulators

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ISO FundamentalsAdoption Guide for ISO State Filing ServicesISO submits thousands of product filings to state regulators every year. As a follow-up to the Understanding ISO State Filing Services course, this course guides you through the process of adopting an ISO program and how to create your initial state filing for:• New lines• New states• New ISO customers

A Guide to ISO Core Line Services*ISO core line services play a key role in the operations of many insurers. In this course, you will learn about each of these services and how they help meet insurers’ actuarial and compliance needs. Modules include:• Line Service• State Service• Actuarial Service• Statistical Service• Filing Authorization• Filing Authorization Exceptions

Classifying General Liability with the CLMProperly classifying a risk can be difficult. If a policy-holder’s operations are not properly classified, it may alter the credibility of statistics developed and distort rates developed by insurers. At ISO, our Commercial Lines Manual, or CLM, defines more than 1,100 different classifications that group organizations sharing similar characteristics in their daily operations. Each classification has unique rating criteria defined by the CLM. In this 25-minute course, you’ll learn about:• evaluation operations• classification rules• premium base• ISOnet®

• other factors to consider

An Introduction to Commercial Property* Commercial property insurance covers sole pro- prietors, business partnerships, joint ventures, and small and large corporations that have experienced loss due to fire, theft, windstorm, flood, earthquake, terrorism, and war. In this 25-minute course, you’ll learn about commercial property basic policy formats, the building and personal property coverage form, specific vs. class rating, and verifying property values.

* Coming soon.

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ISOnet®

ISOnet® NextGen: New FeaturesSee some of the new features in the soon- to-be-released next generation of ISOnet®. Features include a new product center and global search capabilities.

Using ISOnet® FIRSTSM ReportsISOnet® FIRSTSM reports provide the effective dates, expiration dates, and state applicability information for ISO forms and endorsements. In this course, you’ll learn how to use ISOnet FIRST and create FIRST reports. Modules include:• ISOnet forms• Generating a report• Additional information

Using ISOnet Forms LibraryThe ISOnet Forms Library provides access to thousands of ISO personal and commercial forms and endorsements. In this 12 minute course, you will learn how to search the Library for English and Spanish ISO Forms using a form number and forms library characteristics. In addition, you will learn about the results returned after you have searched for a form. Modules include:• Forms Selection• Search Activity• Search Results• Additional Information

Using ISOnet® CircularsAt ISO, we issue more than 75 circulars a week to keep customers informed about updates to our extensive library of policy language, advisory prospective loss costs, and rules. In this 12-minute course for new users, you’ll learn how to search for ISOnet® circulars using a circular number and various circular characteristics. Modules include:• Circular selection• Search activity• Search results• Additional information

Using ISOnet® Print-Ready Manuals ISO provides print-ready manuals for many personal and commercial lines. In this 12-minute course, you’ll learn how to find these manuals. You’ll also learn how to search the repository for current and previous manuals and manual revisions. Modules include:• Search options• Search activity• Search results• Alert service and help

Discover ISO Emerging IssuesEmerging issues aren’t just trends that may affect insurers in the years to come. They’re changes that could influence the current marketplace and create new areas of insurance coverage needs. The ISO Emerging Issues portal is a source of information regarding these issues. In this 12-minute course, you will learn how to access, navigate, and use the search functionality of the Emerging Issues site.

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Data ProductsUsing ISO DataCube™ISO DataCubeTM provides aggregate premium and loss experience data at a granular level to help customers make important decisions about their portfolios. In this 10-minute course for new ISO DataCube users, you’ll get an overview of the product and learn how to build and customize tables with its many features. Modules include:• Data background• Build and customize ISO DataCube• Additional information

ISO DataCube™ Details for BusinessownersWith ISO DataCubeTM, you can explore business- owners loss ratios, severities, and frequencies in granular detail by state, year, classification, and coverage. In this 15-minute course, you’ll learn about the businessowners details provided within ISO DataCube. Modules include:• Businessowners dimensions in ISO DataCube• Businessowners measures in ISO DataCube

ISO DataCube™ for General LiabilityWith ISO DataCubeTM, you can explore general liability loss ratios, severities, and frequencies in granular detail by state, year, classification, and coverage. In this 12-minute course, you’ll learn about the general liability details provided within ISO DataCube. Modules include: • General liability dimensions in

ISO DataCube• General liability measures in

ISO DataCube

ISO Market Landscape™ OverviewISO Market Landscape™ is an interactive dash-board that allows insurance professionals across disciplines to visualize and benchmark their company’s results with one of the largest property/ casualty insurance databases in the world. In this course, you will learn how the dashboard works and how it can help insurers analyze profitability, illustrate performance, and enhance strategic planning.

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Businessowners Policy OverviewThe ISO Businessowners Program (BOP) is a package policy used by many insurers to provide broad property and liability coverage for small and midsize businesses. In this 20-minute overview, you’ll learn about:• types of business/risks covered by the policy• eligibility criteria, including size and sales limitations• property coverage, including additional coverages,

extensions, limits of insurance, deductibles, and valuation

• liability coverage, including limits of insurance and supplementary payments

ISO Business Owners Policy(BOP)

ISO Electronic Rating ContentTM

(ERC)Introduction to ERC™*ISO Electronic Rating Content™ (ERC™) helps insurers save time by automating the manually intensive implementation process for ISO loss costs, rules, and coverage updates. In this 30-minute introduction to ERC, you’ll learn how to:• search for an ERC package• understand search results• understand the files that make up an

ERC package• download a batch of several ERC packages• use the ERC alert service, bulletins, and

base content download

*Please note that this course is available to product subscribers only

Using ISO PortalThe ISO portal is an easy-to-use online dashboard that can zoom in on loss costs and rating factors and help you make more informed pricing decisions. This 5-minute course provides an introduction to the Portal’s key functionality, including the tool bar. This course should be taken as a prerequisite to Calculating a Loss Cost Using ISO Portal. Modules include:• Portal Functionality• Understanding the Tool Bar

Accessing Detailed Loss Cost InformationThe ISO portal, designed for the excess and surplus (E&S) and reinsurance markets, provides multiple views of loss costs for 17 different lines of insurance. This 20-minute course will provide a detailed over-view of the lines of business available and show you how to look up loss costs and use the mini rate engine in the ISO portal. We recommend taking Using ISO Portal before this course. Modules include:• Lines of Business with Loss Cost Lookups• Lines of Business with Rating Engine• Loss Cost Lookup and Rating Examples• Additional Information

ISO Portal

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Introduction to Statistical ReportingInsurers in the United States have a legal responsi-bility to collect statistical data about their premiums and losses—and to report that data to regulators in every state. ISO’s statistical service helps you fulfill your responsibility accurately and economically. Modules include:• The history, benefits, and process of reporting

statistical data• How to get started in statistical reporting if

your company is new to ISO• Information needed to support the reporting

process• Statistical plan levels available to insurers• How to navigate the structure of a statistical plan• Methods ISO uses to notify customers of

changes to statistical plans

Essential Concepts for Data QualityISO Statistical Data forms the basis of our advisory prospective loss costs and manual rules. To ensure the data we collect is high quality, we test all data submitted by insurers for validity, reasonability, and completeness. In this 20-minute course, you will learn about:• How we check for quality during the process

of submitting data• Methods of analysis once data is aggregated• Annual reviews that measure company

performance and verify financial information

Statistical Reporting

Getting Started with Statistical Web Services*Statistical Web Services is an interactive online site for the reporting and management of statistical data submission to ISO. The application stream-lines the process of editing and submitting data while also providing you the ability to keep track of submission history and status—all from a single source. This 15-minute course will cover the key features of the Statistical Web Services application.

* Coming soon.

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Mozart Form ComposerTM

Mozart™ User BasicsISO’s Mozart Form Composer™ is an innovative platform that helps insurers manage and create products to address today’s risks, reduce production time, and streamline the product development process. This 15-minute course covers the basics of using Mozart™. The features and functionality explained are:• Searching for, previewing, and reviewing forms• Composing and editing forms• Match and replace functionality• Organizing and managing forms• Form collaboration• Actions• Uploading multiple forms

Mozart™ Admin CenterISO’s Mozart Form Composer™ is a powerful tool that can be easily integrated into your current systems and workflow. In this 5-minute overview of the Mozart™ Admin Center, you’ll learn how to:• add a proprietary line of business • create a custom copyright line• add a user and select roles

ISO Circular NavigatorCircular TrackingISO Circular Navigator is a cloud-based analysis solution designed to help insurers better manage ISO content, with tools to visualize, compare, and analyze updates. This 5-minute course provides an overview of the Circular Tracking feature in ISO Circular Navigator. You’ll learn how to:• view a complete circular• search for and locate circulars using filters by type,

line of business, states, action topic, and more• save your filters for instant access• subscribe to e-mail notifications for circulars

that match your filters• create a bookmark for a circular• access a list of all circulars associated with

a filing number

These short courses describe new or enhanced ISO programs and products to help you keep up to date on current developments. Programs include:• ISO Cyber Program• ISO Miscellaneous Professional Liability Program

Quick Clips

Using the Lloyd’s Portal*The Lloyd’s Portal is a database that offers easy access to ISO’s advisory prospective loss costs for key lines of business relevant to the Lloyd’s market. This five-minute course provides an introduction to the Lloyd’s Portal, including its functionality, tool bar, and main menu.

*Please note that this course is available to product subscribers only

Lloyd’s Portal

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To learn more about ISO Education, visit us online at www.verisk.com/ iso/education.

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© 2017 Insurance Services Office, Inc. ISO, ISOnet, and the Verisk Analytics logo are registered trademarks; ISO DataCube, Mozart, Mozart Form Composer, and Verisk are trademarks; and FIRST is a service mark of Insurance Services Office, Inc. All other product or corporate names are trademarks or registered trademarks of their respective companies.is17072 (11/17)

For more information E-mail ISOEducation@verisk.com or visit us online at www.verisk.com/iso/education.