innovate transform - protiviti...technology work for you — not against you. our consulting experts...
TRANSCRIPT
Technology Strategy and Operations
Cybersecurity and Privacy
Cloud Solutions
Software Services
Enterprise Application Solutions
Enterprise Data and Analytics
I N N OVAT E
T R A N S F O R MAdapt to the new business reality. SUCCEED
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Technology changes constantly.
Yesterday’s innovation is today’s status quo, and any business that doesn’t stay ahead of the curve falls behind. But technology is rarely the sole solution to business challenges. Understanding the business process you want to enable, the customer experience you want to create or the critical information you need to protect is a necessary first step in making technology work for you — not against you.
Our consulting experts will become your trusted advisors, providing insight, strategic vision and practical experience. We collaborate with you to design and implement advanced solutions that add value to your business.
See why Protiviti is the right choice to innovate, transform and succeed.
ADAPT TO THE NEW BUSINESS REALITY
STAY AHEAD OF THE RAPID PACE OF CHANGEPartner with Protiviti’s Technology Consulting practice
How well is your organization adapting to the ever-changing demands of today’s marketplace? Implementing the right mix of technology and programs to innovate, protect margins and build shareholder value while keeping your data assets safe, requires a partner that can help you succeed. Trust Protiviti. We’ll help you find the right solutions to make your business excel.
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T ODAY AND BE YONDTECHNOLOGY STRATEGY AND OPERATIONS
WE UNDERS TAND YOUR PERSPEC T IV E AND DELIVER A CUSTOMIZED STRATEGIC SOLUTION
The move to digital business platforms
is forcing IT organizations to rethink
their data center strategies. New
workload requirements are impacting
the way in which companies adapt
their data center infrastructures for
the future.
Organizations are also evaluating
their external sourcing of project
management services, and are
choosing either to increase staff or
outsource these services to project
or program management as a service
(PPMaaS) providers.
Additionally, companies across
diverse verticals are actively exploring
artificial intelligence techniques to
improve a wide range of workflows.
Machine learning and deep learning are
becoming more accessible and a core
part of digital business strategies.
According to Gartner, “By 2023, 40% of DevOps teams
will augment application and intrastructure monitoring
tools with AIOps platform capabilities.”*
According to Gartner, “In 2023, large enterprise exclusive
use of artificial intelligence for IT operations and
digital experience monitoring tools to monitor modern
applications and infrastructure will rise from 5% in 2018
to 30%.”*
By 2023, 75% of all IT spending will be on 3rd Platform technologies, as over 90% of all enterprises build “digital
native” IT environments to thrive in the digital economy.**
*Gartner, Predicts 2019: IT Operations, February 11, 2019
**IDC FutureScape: Worldwide IT Industry 2019 Predictions
Each client brings a unique set of challenges to be solved. Universally, organizations like yours are dealing
with multiple factors, likely requiring people and dollars that are in short supply. Whether dealing with aging
technology platforms or staying ahead of ever-increasing pressures to implement effective governance, we
take the time to fully understand the needs you bring to the table, then customize solutions that deliver.
THE CHALLENGES CLIENTS BRING THE ANSWERS CLIENTS ARE LOOKING FOR
Investments in digital business transformation initiatives
lack effective governance and comprehensive planning
Experienced teams to enable program success with
expertise in delivery, governance and risk management
Aging technology platforms and outdated IT operating
models are failing to meet business requirements
Cost-effective technology options, like cloud, with improved
performance for managing IT delivery of business services
Traditional technology delivery methods fail to meet
business expectations: time-to-market, quality, features
and more
Greater technology delivery agility via Agile and DevOps
methods and tools
Complexity in managing technology programs due to
increased regulatory and risk management demands
Scalable technology risk mitigation and compliance
management (automation, monitoring and sourcing)
Shrinking technology budgets and talent challenges are
driving shifts in service providers and partners
Ready-made solutions “as a service” to address technology
scalability and cost concerns
WHAT’S TRENDING IN THE MARKETPLACE?
HOW IS TECHNOLOGY TRANSFORMING BUSINESSES?
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MANAGEDSOLUTIONS
WE’RE ONE OF A K INDFLEXIBLE SOLUTIONS THAT ADJUST TO YOUR NEEDS
M ANAGED SOLU T IONS: OUR VALUE PROPOSIT IONPOWERED BY ROBERT HALF STAFFING SERVICES
More than 2.7 million experienced professionals at Robert Half support Protiviti’s core team of consultants, operating from
over 400 offices across 25 countries. We provide the specialized skills you need fast, and with minimal to no travel costs. It
also means we can ramp up or down depending on your needs.
We are the only organization that provides flexible delivery models to help you address short term skill gaps,
deliver projects or transform your organization by creating the right team that can scale up or down, quickly
and cost-efficiently.
We have flexibility to tailor our delivery models to meet your organizational needs:
Cost reductions by avoiding overhiring
• Delivered in collaboration with our offshore solution centers
• Greater concentration of resources
• Reliable, optimized source of talent
• Delivered in collaboration with our consulting solution centers
• Access to Robert Half’s 24x7 Service Center with Tier 1 and 2 technical and operational support staff
• Project leadership delivered in collaboration with skilled resources
• Local, specialized talent with option to convert to permanent
Ability to scale up or down as needed
Bandwidth to prevent burdening full-time employees to deliver on projects
Experienced subject matter experts, on demand, for unique and complex issues
OUR MANAGED SOLUTIONS PROVIDE YOU WITH
MANAGED SOLUTIONS VALUEOFFSHORE DELIVERYONSHORE DELIVERYBLENDED DELIVERY
ADVISORY
Identify, anticipate and solve problems through transformation and implementation
• Solving complex programs with Agile methodologies and design thinking while
managing deliverables, milestones and outcomes
• Technology enablement through artificial intelligence, machine learning, process mining and robotic process automation
THE RIGHT TEAM
Address skillset gaps and hiring challenges
• Maintaining control and oversight of the resources
• Access to specific, specialized skills and expertise that cannot be found
on your internal team
• Time saved to upskill your existing team
SEAMLESS OPERATION
Manage or fix functions, processes or data to free up your team to
work on what matters
• Cost efficiencies: Flexibility to scale up or down with the right resources at the
right time (onshore or offshore)
• Reduced risk: Performance, productivity and service levels are our responsibility
FLEXIBLE STAFFING
CONSULTING
MANAGED SOLUTIONS
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innovateWHERE WE E XCEL
TECHNOLOGY STRATEGY AND OPERATIONS
ENVISION VALUE PROTECT VALUE
Protiviti’s Technology Strategy and Operations team will help you mature both your technology and
technology management capabilities. From establishing strategy and implementing future state
solutions to supporting ongoing delivery of services, we consistently provide high-value IT process
and infrastructure solutions.
Transforming business happens one step at a time.
Attention to detail, respect for the process and a commitment to excellence set Protiviti apart.
Enterprise Technology Capability Analysis
Enterprise Architecture
Strategic Plan Design and Implementation
Application and Infrastructure Modernization
Technology and Vendor Selection
Technology Governance Assessment and Enablement
Technology Risk and Compliance Transformation: Strategy and Enablement
Technology Risk Assessment
End User Application and Spreadsheet Risk Management
Technology Policies and Controls
Program Office Transformation
Program Support: Advise, Augment, Operate, Execute
Program Governance and Risk Management
Agile Program Enablement and Delivery
Investment and Portfolio Optimization
Asset Lifecycle Management: Hardware and Software
Business Continuity and Disaster Recovery
Service Management
Service Assurance and Monitoring
Infrastructure Deployment
Next-Generation Tech Ops: DevOps and SRE
TRANSFORMATION STRATEGY AND ARCHITECTURE
TECHNOLOGY GOVERNANCE AND RISK MANAGEMENT
TRANSFORMATION PROGRAM EXECUTION
TECHNOLOGY OPERATIONS AND DELIVERY
REALIZE VALUE
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transform succeedCLIENT PROBLEMS WE SOLVE CLIENT CHALLENGEBUSINESS OUTCOME SOLUTION DELIVERED
OUR STEPS TO SUCCESS BUSINESS RESULTS
1 2 3
T SO | T ECHNOLOGY S T R AT EGY AND ARCHIT EC T URE
Lack of both alignment and effective communication between the business and IT
Lack of an agreed-upon and prioritized plan for IT to support corporate objectives
Lack of visibility to performance and proactive measures resulting in service disruptions and operating in a reactive mode
This client looked to Protiviti to develop and execute on a transformational roadmap for achieving a target operating model inclusive of process and talent in support of their next phase of growth
Reviewed the current state of the client’s environment, focusing on identification of opportunities for improving infrastructure, reducing risk to the business, and improving the quality of policies and procedures by leveraging virtualized and cloud-enabled environments
Provided guidance on timing and approach to upgrade the core systems, while also integrating a recent acquisition
Implemented new infrastructure and application for field support, pricing and quoting
ENVISION An IT strategic plan aligned to business objectives; IT positioned as a process optimizer and revenue enabler
REALIZE
Optimized IT resources (staff, infrastructure and systems)
PROTECT A more resilient IT function that supports robust and high-performing technical services
Multiyear IT strategy, including a cloud-based ERP transformation program
Realized $5 million ROI over two yearsWork with stakeholders to define the alignment model and vision
Identify initiatives, priorities and roadmap to achieve strategic mission
Design organizational and tech architecture to achieve the vision — to include people, process, technology and measures
Our Technology Strategy and Architecture services evaluate IT’s linkage to the business strategy as well as operational and regulatory drivers to:
• Outline the technology vision defining what the organization will be, what it will do, and what it will deliver
• Define cornerstones, objectives, enterprise architecture and initiatives that support and enable the strategy
• Develop a prioritized roadmap and establish governance structure over execution to strategy realization
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transform succeedCLIENT PROBLEMS WE SOLVE CLIENT CHALLENGEBUSINESS OUTCOME SOLUTION DELIVERED
OUR STEPS TO SUCCESS BUSINESS RESULTS
1 2 3
Our Transformation Program Execution services help organizations plan and execute on strategic IT initiatives, including project prioritization and allocation of IT capabilities to maximize investments, while helping them understand program delivery and execution risks and delivering targeted mitigation plans.
Programs/projects failing to deliver on planned value
Informal or ineffective oversight and governance over strategic technology initiatives
Lack of a clear “executive” view across portfolio and inconsistent methodology for delivery and reporting
Distributed or unclear accountability and oversight for management and monitoring of program results
Incomplete understanding and/or reactive approach to managing program/project risks
This multimodal financial services organization was experiencing disparate processes across multiple business and IT groups, including multimodal methodologies for project and release management (e.g., waterfall, agile, and hybrid) without effective process alignment
Client personnel were unable to effectively identify and manage dependencies across the various teams, and this had resulted in change and release management challenges
The client teams also lacked centralized, system-enabled solutions for managing team schedules, project timelines, and release calendar
Promotion of cross-enterprise communication, engagement, and transparency
Integration of traditional and agile project and release management methodologies across various client teams
Alignment and management of commitments between initiative owners, project team members and other stakeholders
Improved resource coordination and capacity planning
Proactive identification of critical resource, schedule, and release conflicts and improved resolution capabilities
ENVISION Clarify strategic program and portfolio objectives, including investment priorities, resource alignment, and critical path for program value delivery
Define program delivery methodologies that are fit-for-purpose to achieve enterprise objectives
REALIZE Operationalize program oversight and execution capabilities
Provide experienced resources to enable program delivery
Establish processes and tools to support program delivery
PROTECT Define and execute program governance and continual program risk mitigation approaches
T SO | T R ANSFORM AT ION PROGR AM E XECU T ION
Understand how to deploy new capabilities across all areas of technology: applications, security and infrastructure/operations.
Define detailed plan, dependencies and resourcing based on strategic initiatives, portfolio of projects and business needs
Measure value and initiative results; identify and respond to program risks
Designed a standard PMO model and drove proactive identification of risk and conflict
Designed roles/responsibilities, processes and tools to support a centralized platform and enable increased release transparency and visibility
Established a PMO function consisting of standard roles/responsibilities, enabling more effective coordination across technology groups
Enabled organizational change and adoption with targeted training and support efforts throughout the rollout
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transform succeedCLIENT PROBLEMS WE SOLVE CLIENT CHALLENGEBUSINESS OUTCOME SOLUTION DELIVERED
OUR STEPS TO SUCCESS BUSINESS RESULTS
1 2 3 4
Our Technology Governance and Risk Management services help organizations design and implement effective operating models to manage technology risk and govern the decentralization of technology to better control IT systems.
Establish effective governance structures: We transform how organizations manage their IT risk. Regulations are more complex, competition for market share is fierce, and speed and automation are requirements. Traditional risk management approaches cannot keep up with the speed at which businesses have to operate to stay competitive.
Identify and proactively act on risk: We provide full-spectrum, business-centric risk analyses utilizing a combined top-down and bottom-up approach. This next-gen risk management enables clients to manage risks before requirements or events occur.
This large technology company was growing rapidly and, as a result, was struggling to meet increasing requirements for technology risk and compliance management including both regulatory and commercially driven demands. The organization also needed to develop scalable approaches to its compliance and risk management processes to support future growth
Reviewed the organization’s operating model
Defined roles in the lines of defense
Supported design and implementation of technologies and tools, including GRC and reporting, and continuous monitoring solutions
Managed global and offshore support for compliance activities, including testing and audit support
Vision of risk and compliance model with proper solutions to support and scale with growth
Significant improvement of visibility and insight into compliance and risk
ENVISION Define the strategy for governing and managing technology risk and compliance
REALIZE Define and implement a common control and GRC solution, continuous control monitoring, spreadsheet management,
dashboards and RPA tools
PROTECT Manage technology risks and compliance efforts, providing the resources and continuously improving
Define governance model
Identify operating model for technology risk and compliance
Implement and enable policies, controls, processes, tools and KPI/KRI
Operate and manage technology, governance and risk operations
T SO | T ECHNOLOGY GOV ERNANCE AND RISK M ANAGEMEN T
Comprehensive vision for the technology risk and compliance operating model
Improved processes, tools, and data to support technology risk and compliance management
Flexible resourcing models to support technology compliance activities as the organization scales domestically and internationally
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transform succeedCLIENT PROBLEMS WE SOLVE CLIENT CHALLENGEBUSINESS OUTCOME SOLUTION DELIVERED
OUR STEPS TO SUCCESS BUSINESS RESULTS
1 2 3 4
Our Technology Operations and Delivery services help chief information officers understand unique IT needs and take practical, customized steps to create an IT operation that supports the business into the future.
Maintaining standards for IT operations and maintenance of consistent day-to-day activities across the organization
Buy-in and adoption of leading practices for IT services, emerging technologies and leading control frameworks
Complexities introduced via new technologies and resulting business and IT processes
Maintaining a high-performance IT environment while managing and reducing total cost of ownership
Managing IT hardware and software compliance and minimizing exposure to litigation and financial loss
This late-stage biotech was preparing for the next phase of its business: submission of its first product for approval and transformation into a commercial pharmaceutical organization. Plans included growing the workforce by 200% and deploying more than 30 new technology services needed to support the organization
Deployed a team of technology support experts on-site to support the organization
Executed strategic projects to upgrade the core infrastructure and deliver the technology solutions needed to meet business objectives
Provided technical experts and guidance to select and implement the right technologies
Scaled our support team to match the organization’s needs, leveraging Robert Half variable-length resources for a competitive value structure
ENVISION Drive improvements needed to increase efficiency and effectiveness of IT organizational activities
REALIZE Integrate processes and technologies to align IT services with business needs, strategic goals and the expectations of internal customers; decrease downtime and improve change success and incident resolution, while achieving business, regulatory and compliance objectives
PROTECT Enable an agile BCM governance program responsive to complex and changing environments
T SO | T ECHNOLOGY OPER AT IONS AND DELIV ERY
Led the organization’s transformation by providing the tools required to collaborate and analyze huge amounts of complex data while managing a rapidly growing workforce
The client submitted their new drug application to regulators on schedule
Better understand the client’s needs
Define an overarching IT strategy
Evaluate and select new technologies (including hardware, applications/software and capabilities)
Strengthen the security function
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OUR K E Y PAR T NERS
TECHNOLOGIES
Public Cloud — IaaS, PaaS, SaaS
Private and Hybrid Cloud
Hyperconverged and On-Premise Infrastructure
Service Management
DevOps
TechOps
Agile and Scrum Project Management
ABOU T PRO T IVIT I
Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and our independently owned Member Firms provide consulting solutions in finance, technology, operations, data, analytics, governance, risk and internal audit to our clients through our network of more than 75 offices in over 20 countries.
We have served more than 60 percent of Fortune 1000® and 35 percent of Fortune Global 500® companies. We also work with smaller, growing companies, including those looking to go public, as well as with government agencies. Protiviti is a wholly owned subsidiary of Robert Half (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.
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