information technology outage workshop
DESCRIPTION
Information Technology Outage Workshop. Washtenaw County. Information Technology Outage Workshop. Welcome Introductions Administration Agenda Classroom Decorum Participant-Instructor Contract. What is this workshop about?. Answers: It’s about you being able to perform your job - PowerPoint PPT PresentationTRANSCRIPT
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Information Technology Outage Workshop
Washtenaw County
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Information Technology Outage Workshop
• Welcome• Introductions• Administration• Agenda• Classroom Decorum• Participant-Instructor Contract
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What is this workshop about?
• Answers:– It’s about you being able to perform your job– It’s not about being an IT technician– It’s not about being a networks systems
specialist– It’s about how “YOU” use information
technology– It’s about planning for prudent backups so you
can do your job if IT is down
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Where is your information and what “IT” or communications services do you use everyday?
• Desktop / Laptop computers
• Networked servers– Onsite– Offsite
• Cellular phone• Email• Messaging/chat• Internet• Computer files• Databases• Spreadsheets• Electronic accounting
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Continuity of Operations Planning(COOP)
• Ultimate Objective– Among other things:• Sustain operations when denied the use of existing
resources (like IT networks) so to still perform essential work functions
• Planning Timeframes– Before (Preparedness)– During (Implementation)– After (Reconstitution)
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Definitions
• Mission Essential Functions– Primary Mission Essential Functions (PMEF)– Mission Essential Functions (MEF)
• Non-Mission Essential Function (Non-MEF)• Vital information/records/systems• Alternate Relocation Point (ARP)
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Mission Essential Functions (MEF)
• Identify MEFs / Non-MEFs– MEF services must continue– Not every function is essential
• Identify MEFs / Non-MEFs systems– Not every system is essential– MEF system access• Direct access• Network access
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Primary/Mission Essential Functions
• Activity– Working with any other participants from your
organization’s sub-division, fill out the form in your participant manual.
– Be prepared to quickly brief your findings to the other class participants.
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Vital Information Storage/Access
• Storage– Direct access– Network access
• Access– Operating systems– Software applications– Data configuration
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Vital Information Storage/Access
• Activity– Working with any other participants from your
organization’s sub-division, fill out the form in your participant manual.
– Be prepared to quickly brief your findings to the other class participants.
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Solutions to “IT” Outages
• Backups– “Warning” and “No Warning” scenarios– Information Technology– Communications
• Pre-positioned resources• Alternate Relocation Points (ARP)
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Solutions to “IT” Outages
– Drive Away Kits• Items necessary to accomplish PMEF/MEFs• Stored at workplace, possibly pre-positioned• To be moved if adequate warning allows• IT/Comm backups
– Personal “GO” Kits• Short/No-notice travel • IT/Comm backups• Keep in personal possession
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“Warning” and “No Warning”• No Warning Scenario– Work Hours
• Drive Away Kits (Maybe – Based on Hazard)• Pre-Positioned Resources• Personal “GO” Kit
– Non-Work Hours• Pre-Positioned Resources• Personal “GO” Kit
• Alert / Warning Scenario– Drive Away Kits– Prep & Movement of Additional Resources– Time for Personnel to Pack and Prepare
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Information Technology Backups
• Activity– Working with any other participants from your
organization’s sub-division, fill out the form in your participant manual.
– Be prepared to quickly brief your findings to the other class participants.
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Internet/VOIP Communications Backups
• Activity– Working with any other participants from your
organization’s sub-division, fill out the form in your participant manual.
– Be prepared to quickly brief your findings to the other class participants.
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Going Where “IT” Is!
• Alternate Relocation Point (ARP)– Pre-positioned
Resources• Power• IT/Comm Networks
– Cold/warm/hot sites• IT/Comm Systems
– Computers– Phones
• Backup/updated files
• Not to mention…– Infrastructure
• Electricity and Backup Generator
• Sanitary Facilities– Space and equipment
availability• Work surfaces• Office furniture• Office equipment
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Conclusion
Questions?