information services the real needs of the airlines ... · pdf filethe real needs of the...

25. January 2012Chart 1

Agenda

Information Services

The real needs of the airlines

Examples for information services from different user‘s perspective

Eurocontrol: Airspace User Forum Jan 2012Lufthansa Systems AG

25. January 2012

Information to the end of time

D-AIM AIXM FIXM UML SWIM AIS AIM B2B ADS-B A-CDM EAD CPDLC NOP

AIRM ISRM UDDP SOA XNOTAM FAB KPA SBT FANS RNAV RBT NIMS TBO

WXXM UML TTA SOA ETS CRAM ETA HMI SES AOC IATA SMP CTO

FUA KPI CDM SOA RTA CBA FABEC E-OCVM CTA PBN CANSO CDA

SBT EAEA BTV CONOPS EASA OCC TB AMAN FDE EATMP IFPS CFMU

ATSU ICAO EUROCAE CNS EASA …

What Airlines really need …

Chart 2Eurocontrol: Airspace User Forum Jan 2012Lufthansa Systems AG


Agenda





25. January 2012

Closed stand-alone systems, connected via

various interfaces

Individually built

Fragmented in information silos

Analysis & Requirements for Information Services

Chart 4

Current Situation for Information Services

multi-dimensional integration of information

sharing

Flexible usage of the whole systems information

Process oriented usage of available information

Requirements for Information Services

Essential Requirements


Inter- operable

Cost efficient

User friendly



Airspace user’s expectation to information services

The right information at the right time and place to the right actor

High valuable information share

Fully automated procedures

Smart and simple, intuitive usage

High look and feel, adapt to the own user needs

Everywhere easy to use, plug & play

User friendly

Cost efficientIS how ?

Worldwide applicable

Consistent and synchronized data in all different systems

Standardized data exchange mechanism

Interoperable


25. January 2012

Different views on information services

Chart 6

IS

Rapidly delivery of actionable information to the point of decisionIntegrated information services into the airlines business processesIncreased productivity through IS

Information services using today’s well known consumer electronics technologiesGlobal user access to airline specific information

Airline Crew (user friendly)

Airline OPS(Cost efficient)

Systems Provider

(interoperable)

Technical enablerCommunication and collaboration among all stakeholders (AIRM)System-Wide Information Model (SWIM)



Roles & Responsibilities for Information Services

Eurocontrol, ATC, AirportsProvision of all relevant ATM information

Use of international standards for electronicdata publications

B2B services to ANSP

Service ProvidersService identification Service designService development, data processingService Modeling – technical descriptionDefinition of Service Architecture

Airlines Provision of all relevant airline dataUse of all relevant ATM data for public wealDistinct Share of all information to the airline‘s end user (OPS, Crew, Pilots, passengers, …)

IS

ICAO, SESAR, next GenDevelopment of international interoperable

standards for data exchange formats

Development & deployments of use concepts for future information services


25. January 2012

Data requirements for Information services

Chart 8

IS

Declaration of all sources

Data Quality – Key Measures

Completeness

Fulfilment of ICAO standardsAccuracy

Timeliness

Status, Publisher, Time stamp Traceability

Consistency

Usability

MonitoringQuality Control

Synchronization



Agenda






Bridging the Knowledge GapThe knowledge gap is the distance that the user interface /information services have to cover to make sure that all users are able to operate in optimum way through best information share

Airspace user’s expectation to information services


25. January 2012

Services along the Dispatch OPS Process

Strategic Planning

TacticalPlanning

Operational Planning Flight Event Inflight

BDT SBT RBT UDDP

Different Services Needs for the different phases and domains

Network Operation

Airport Operations

TMA Operations

En-Route Operations

Route optimisation on a daily basis

Consideration of all dynamic parametersBest use of weather

High degree of automation

Reducing dispatcher workload


25. January 2012

Airspace User

Sophisticated flight planning toolsFlight specific performance characteristicsAccurate representation of later trajectoryGenerates ICAO flight plan which is accompanied by loss of valuable information

Today’s limited information share

ICAO FP

Network Management

ICAO flight plan used by ATC and ATM stakeholdersProfile based on ICAO flight plan, general assumptions and generic aircraft performance dataUnpublished / Internal ATM constraints are applied

2D ProfileRequested Flight Level and Speed

Example 1

2012


25. January 2012

Airspace User

Generates ICAO flight planProvides 4D profileProvides flight specificperformance data

Envisioned Flight Planning Process

EFPLM

Network Management

Provides unpublished / internal restrictionsUses / Distributes 4D profile Uses / Distributes flight specific performance data for calculation of “what-if” scenarios and simulations

Restrictions

ICAO FPL4D ProfilePerformanceData

LOAsPTRsetc.

Example 1

2012


25. January 2012

i4D – exchange of the extended Flight Plan

Exchange of 4D trajectories

Improved interoperability between airspaceusers and network management

Better knowledge of flight intent

Filed trajectory closer to AU preferences

2012

Example 1



Need for integrated communication platform

Need for paperless cockpit

Need for integrated communication applications

Need for ….

Need for ...

Need for ...

Need for ...

Flight Operation Centre – Information Service for OPS

FOC as window to the airline IT & operations

FOC as Information Service Enabler

FOC as integrated communication application

Use

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ndly

Cos

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Apps = EFB; EFB as standard component / “Trägerplattform” of the Apps Door opener for additional Apps and dataExit Lido/FlightBag 2.0 as stand-alone product

Multi device and operating system abilityUtilization of standards (e.g. A840)Serve different EFBs out of one ground systemWindow to LSY Ops platform (IOCC)

Current Status Target Measures2012

Example 2

Multi device and operating system abilityUtilization of standards Serve different EFBs out of one ground systemWindow to Ops platforms


25. January 2012!

Expectations to the usability for information services



Information services on iPad – starting a mobile EFB

Integration of further modules and functions

Like Enroute Chart, Weather, etc

iPad

Simple and efficient solution for initiating move to less/no paper

Utilize existing know how to the greatest extent

Goal Requirements for Information Services

Information services are required with integrated

document viewer and document management

The paperless cockpit

Example 2


25. January 2012

Information Service – the paperless cockpit

Chart 18

2012

Example 2



Requirements for airport information services to the cockpit

Airport Moving Map (AMM)

Sharing of all aircraft’s on-ground position Display of all relevant information like positions, digital Notams to enhance the pilot’s situational awarenessShare of actual runway information

Airport Mapping Database

Supports built-in cockpit applicationse.g. A380, B747-8, ...ARINC 816 standard format

Example 3



Need for information services:

Information Services providing access to the crew flight manuals and optimizes pre-flight briefing and in-flight work

Notifications and News

Briefing Data

Accesses to live en-route live information like weather hazards, airport slots and gates

IS integrated into the cabin crew work flow

Enables effective use of data and knowledge

Information Service – Connecting the crewExample 4



Information services for the right information to the airlines

passengers - quickly and easily when airlines are confronted

With irregular operations.

Need for information services:Flight status informationReal-time updates to the passengerEfficient and effective customer service in extreme situationsProviding information services with high value for the customersGround transportation informationRe-accommodation informationOvernight stay informationVoucher issuance information

Example 5 Information Service – Connecting the airline’s customers Ready for the next Snow Storm


25. January 2012

The systems view to information services from a service provider point of view: a common architecture

Chart 22

Example 6


25. January 2012

Thank you for your attention

Urban Weißhaar

Teamleader Product Development

Lufthansa Systems AG

FRA OD/D

Am Prime Parc 2

65479 Raunheim

Germany

Tel. +49 (0) 69 696 93994

Fax +49 (0) 69 696 90077

e-Mail: [email protected]

Internet: http://www.LHSystems.com


information services the real needs of the airlines ... · pdf filethe real needs of the...

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