information management loves enterprise 2 0

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IM E2.0

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How to collaborate?

How to share?

When to

contribute?

Anything new?Who knows what?

Where to find

stuff?

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71% agree that it is easier

to locate "knowledge" on

the web than to find it within

their internal systems.

AIIM Industry Watch Collaboration and Enterprise

2.0, 2009

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The social web knows no borders

Internet

Anyone

AnytimeAnywhere

Anything

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Consumerizationof IT & mobility

The Google Generation

Social media

Changed information seeking behavior

What brings the social web to the workplace?

Your organization

You

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Consumerizationof IT & mobility

The Google Generation

Social media

Changed information seeking behavior

What is keeping Enterprise 2.0 from happening?

Your organization

You

Ignorance &Lack of awareness

Habits & scepticismto new practices

Power

Legacy & ReactiveIT Dept

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Example: Out information seeking behavior is changing

http://www.jisc.ac.uk/media/documents/programmes/reppres/gg_final_keynote_11012008.pdf

http://www.jisc.ac.uk/media/documents/programmes/reppres/gg_final_keynote_11012008.pdf

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Lesson to learn

We need to look at how the

principles and technologies from

the social web can improve our

business performance by

simplifying and encouraging

communication, sharing and

collaboration.

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Enterprise 2.0 is all about

using technology to bring

brains together effectively.

Andrew McAfee, Associate Professor,

Harvard Business School

”“

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Knowledge work is unpredictable

Low High

Predicability

Context

Individual

Team

Enterprise

Ecosystem

Structure-based

Work

(predefined structure)

Knowledge-based

Work

(emergent structure)

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We need to collaborate beyond our strong ties

Strong

Ties

Weak Ties

Potential Ties

None

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Strong

Ties

Weak Ties

Potential Ties

NoneCollective

intelligence

Connecting

Knowledge

exchange

Collaboration

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Strong

Ties

Weak Ties

Potential Ties

NoneCollective

intelligence

Connecting

Knowledge

exchange

Collaboration

RS

S

Forums

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Major benefits of Enterprise 2.0

Improve findability and discovery of information and people

Increase capture and sharing of (tacit) knowledge

Collectively organize and maintain information and knowledge

Build collective intelligence

Increased efficiency and

productivity, innovation,

Improved decision-making,

agility…

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Enterprise 2.0 Mechanisms

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6 key principles for creating value with Enterprise 2.0

Freeform

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Freeform

Usability

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Freeform

Usability

Openness

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Freeform

Usability

Openness

Conversation

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Freeform

Usability

Openness

Conversation

Transparency

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Freeform

Usability

Openness

Conversation

Transparency

Recognition

Good work!

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A culture shift is needed

Failure not allowed Explore and create

Trust-drivenCommand-and-control

Network-orientedHierarchic

Heroes & experts All contributions count

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…the millennials and Gen Ys

are much more comfortable

with social networking as an

example....What we try to do

is listen to them and go

experiment.

John Johnson, CIO Intel

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Enterprise 2.0 Mechanisms

Key

Enterprise 2.0

mechanisms

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Free up

capacity to

consume

information

Reduce

human

latency

Notify about

changes as

they happen

3. SIGNALS

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Enables

reuse

Simplifies

sharing – in

close to real-

time

Allows new

kinds of

information

can emerge

4. SYNDICATION

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We should not throw away

information that has a potential

value just because we can’t afford

to manage it like key assets.

We can all help, as a collective, in

managing all this information.

Here are a few examples on how

to do that.

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Use the people you know and trust, links and tags to filter

out relevant information.

Links, tags

My Network

Content tsunami

Relevant

information

1

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Search Result

Tag your own information and use tags created by the

collective to find what you are looking for.2

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Use syndication and signals to build ambient awareness

about what goes in your work environments.4

Dashboard

Team

Blog

Project

Blog

Project

Wiki

External

Site

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Reuse and aggregate information from many sources with

mashups for actionable real-time information at your

fingertips.5

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Data in the hands of a

few makes for order;

but data in the hands

of many makes for

endless possibilities.

Tara Hunt, “The Whuffie Factor”