infographic - empowering cities
TRANSCRIPT
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With goods, services and entertainment just a click away, people
now want the same direct, real-time interaction with their
government—putting city officials under pressure to engage quickly
via digital channels. In order to assess the progress of cities towards
adopting smart technologies, The Economist Intelligence Unit (EIU), on
behalf of Philips Lighting, is bringing together the views of citizens,
businesses, government leaders and experts, recognizing that the
participation of all stakeholders is needed to realize the potential of
the smart city. This infographic represents the key findings from a
survey of citizens and businesses in 12 smart cities around the world.
Harnessing digital technology to empower stakeholders
EMPOWERING CITIES
Citizens are hungry for more ways to interact with their cities
What are citizens asking from their government?
Citizens are also surprisingly willing to share their personal data for:
Over half of them say they would
like to do so
Almost one-third are currently providing feedback to local authorities
Wider access to digital platforms would enable them to communicate with the government
Digital information about utility use would
encourage them to alter consumption
patterns
improvements to traffic congestion improvements to emergency services and reduced crime
51%
37% 39%
Business is a willing partner for smart city initiatives
of executives
say that improved digital communications channels would encourage them to provide cities with feedback on urban conditions
52%
want the government to do more to engage business in public decision-making around improvements to urban infrastructure and services
believe that it should be investing more heavily in digital technologies that enable businesses to play a role in urban improvements
63%
attracts top talent to a city
offers bottom-line benefits
Businesses see benefits to living in a smart city as it
53%
43%
32%
Businesses
36%
36% 25%
31% 31% 26%
26%
21%
21% 22%
25%
24%
Past 3 years
Next 3 years
What digital tools citizens and business are using
social media
For citizens to participate
in the evolution of city
services, digital tools allowing
them to communicate with
government will be critical
of businesses say that
improved digital
communications channels
would encourage them
to provide cities with
feedback on
urban conditions
44% e-mail
42% Government
websites
27%
52%
Citizens
@
Digital technologies are already improving city services
58%
63%
57% 51% 51%
Telecommuni-cation, as well as
social services Transportation Transportation
Emergency and crime prevention, as well as social
services
Pollution reduction and environmental
sustainability
Telecommuni-cation
services
Telecommuni-cation
services
e-government services
Telecommuni-cation
servicesSocial services Transportation e-government
services