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With goods, services and entertainment just a click away, people

now want the same direct, real-time interaction with their

government—putting city officials under pressure to engage quickly

via digital channels. In order to assess the progress of cities towards

adopting smart technologies, The Economist Intelligence Unit (EIU), on

behalf of Philips Lighting, is bringing together the views of citizens,

businesses, government leaders and experts, recognizing that the

participation of all stakeholders is needed to realize the potential of

the smart city. This infographic represents the key findings from a

survey of citizens and businesses in 12 smart cities around the world.

Harnessing digital technology to empower stakeholders

EMPOWERING CITIES

Citizens are hungry for more ways to interact with their cities

What are citizens asking from their government?

Citizens are also surprisingly willing to share their personal data for:

Over half of them say they would

like to do so

Almost one-third are currently providing feedback to local authorities

Wider access to digital platforms would enable them to communicate with the government

Digital information about utility use would

encourage them to alter consumption

patterns

improvements to traffic congestion improvements to emergency services and reduced crime

51%

37% 39%

Business is a willing partner for smart city initiatives

of executives

say that improved digital communications channels would encourage them to provide cities with feedback on urban conditions

52%

want the government to do more to engage business in public decision-making around improvements to urban infrastructure and services

believe that it should be investing more heavily in digital technologies that enable businesses to play a role in urban improvements

63%

attracts top talent to a city

offers bottom-line benefits

Businesses see benefits to living in a smart city as it

53%

43%

32%

Businesses

36%

36% 25%

31% 31% 26%

26%

21%

21% 22%

25%

24%

Past 3 years

Next 3 years

What digital tools citizens and business are using

social media

For citizens to participate

in the evolution of city

services, digital tools allowing

them to communicate with

government will be critical

of businesses say that

improved digital

communications channels

would encourage them

to provide cities with

feedback on

urban conditions

44% e-mail

42% Government

websites

27%

52%

Citizens

@

Digital technologies are already improving city services

58%

63%

57% 51% 51%

Telecommuni-cation, as well as

social services Transportation Transportation

Emergency and crime prevention, as well as social

services

Pollution reduction and environmental

sustainability

Telecommuni-cation

services

Telecommuni-cation

services

e-government services

Telecommuni-cation

servicesSocial services Transportation e-government

services