ineo-plus 550 451 field service dda00j-m-fe1

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Service Manual Field Service

ineo+ 550

FIELD SERVICE TOTAL CONTENTSSAFETY AND IMPORTANT WARNING ITEMS ..............................................................S-1 IMPORTANT NOTICE ................................................................................................S-1 DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION ..............................................................................................S-1 SAFETY WARNINGS .................................................................................................S-2 WARNING INDICATIONS ON THE MACHINE ........................................................S-18 MEASURES TO TAKE IN CASE OF AN ACCIDENT .....................................................................................................................S-21 Composition of the service manual ................................................................................. C-1 Notation of the service manual ....................................................................................... C-2

bizhub C550 Main bodyGeneral ........................................................................................................................... 1 Maintenance ................................................................................................................... 9 Adjustment/Setting...................................................................................................... 255 Troubleshooting........................................................................................................... 515 Appendix ..................................................................................................................... 663

Standard controllerGeneral ........................................................................................................................... 1 Maintenance ................................................................................................................... 3 Troubleshooting............................................................................................................. 31

DF-611General ........................................................................................................................... 1 Maintenance ................................................................................................................... 5 Adjustment/Setting........................................................................................................ 25 Troubleshooting............................................................................................................. 51

LU-301General ........................................................................................................................... 1 Maintenance ................................................................................................................... 3 Adjustment/Setting........................................................................................................ 31 Troubleshooting............................................................................................................. 37

FS-517/608General ........................................................................................................................... 1 Maintenance ................................................................................................................... 5 Adjustment/Setting........................................................................................................ 49

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Troubleshooting .......................................................................................................... 101

PK-512/513General ........................................................................................................................... 1 Maintenance ................................................................................................................... 3 Adjustment/Setting ......................................................................................................... 9 Troubleshooting ............................................................................................................ 17

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SAFETY AND IMPORTANT WARNING ITEMS

SAFETY AND IMPORTANT WARNING ITEMSRead carefully the safety and important warning items described below to understand them before doing service work.

IMPORTANT NOTICEBecause of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. (hereafter called the KMBT) strongly recommends that all servicing be performed only by KMBT-trained service technicians. Changes may have been made to this product to improve its performance after this Service Manual was printed. Accordingly, KMBT does not warrant, either explicitly or implicitly, that the information contained in this service manual is complete and accurate. The user of this service manual must assume all risks of personal injury and/or damage to the product while servicing the product for which this service manual is intended. Therefore, this service manual must be carefully read before doing service work both in the course of technical training and even after that, for performing maintenance and control of the product properly. Keep this service manual also for future service.

DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTIONIn this Service Manual, each of three expressions DANGER, WARNING, and CAUTION is defined as follows together with a symbol mark to be used in a limited meaning. When servicing the product, the relevant works (disassembling, reassembling, adjustment, repair, maintenance, etc.) need to be conducted with utmost care. DANGER: Action having a high possibility of suffering death or serious injury WARNING: Action having a possibility of suffering death or serious injury CAUTION: Action having a possibility of suffering a slight wound, medium trouble, and property damage Symbols used for safety and important warning items are defined as follows:

:Precaution when servicing the product. :Prohibition when servicing the product. :Direction when servicing the product.

General precaution General prohibition General instruction

Electric hazard High temperature

Do not touch with wet hand Unplug

Do not disassemble Ground/Earth

S-1


SAFETY WARNINGS[1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.KONICA MINOLTA brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors. For this reason, unauthorized modifications involve a high risk of degradation in performance and safety. Such modifications are therefore strictly prohibited. the points listed below are not exhaustive, but they illustrate the reasoning behind this policy.

Prohibited Actions DANGER Using any cables or power cord not specified by KMBT.

Using any fuse or thermostat not specified by KMBT. Safety will not be assured, leading to a risk of fire and injury. Disabling fuse functions or bridging fuse terminals with wire, metal clips, solder or similar object. Disabling relay functions (such as wedging paper between relay contacts)

Disabling safety functions (interlocks, safety circuits, etc.) Safety will not be assured, leading to a risk of fire and injury. Making any modification to the product unless instructed by KMBT Using parts not specified by KMBT

S-2


[2] POWER PLUG SELECTIONIn some countries or areas, the power plug provided with the product may not fit wall outlet used in the area. In that case, it is obligation of customer engineer (hereafter called the CE) to attach appropriate power plug or power cord set in order to connect the product to the supply.

Power Cord Set or Power Plug WARNING Use power supply cord set which meets the following criteria: - provided with a plug having configuration intended for the connection to wall outlet appropriate for the product's rated voltage and current, and - the plug has pin/terminal(s) for grounding, and - provided with three-conductor cable having enough current capacity, and - the cord set meets regulatory requirements for the area. Use of inadequate cord set leads to fire or electric shock. Attach power plug which meets the following criteria: - having configuration intended for the connection to wall outlet appropriate for the product's rated voltage and current, and - the plug has pin/terminal(s) for grounding, and - meets regulatory requirements for the area. Use of inadequate cord set leads to the product connecting to inadequate power supply (voltage, current capacity, grounding), and may result in fire or electric shock. Conductors in the power cable must be connected to terminals of the plug according to the following order: Black or Brown:L (line) White or Light Blue:N (neutral) Green/Yellow:PE (earth) Wrong connection may cancel safeguards within the product, and results in fire or electric shock.

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S-3


[3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICEKONICA MINOLTA brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engineer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure. In order to maintain safety and reliability, the CE must perform regular safety checks. 1. Power Supply

Connection to Power Supply WARNING Check that mains voltage is as specified. Connection to wrong voltage supply may result in fire or electric shock. Connect power plug directly into wall outlet having same configuration as the plug. Use of an adapter leads to the product connecting to inadequate power supply (voltage, current capacity, grounding), and may result in fire or electric shock. If proper wall outlet is not available, advice the customer to contact qualified electrician for the installation. Plug the power cord into the dedicated wall outlet with a capacity greater than the maximum power consumption. If excessive current flows in the wall outlet, fire may result. If two or more power cords can be plugged into the wall outlet, the total load must not exceed the rating of the wall outlet. If excessive current flows in the wall outlet, fire may result. Make sure the power cord is plugged in the wall outlet securely. Contact problems may lead to increased resistance, overheating, and the risk of fire. Check whether the product is grounded properly. If current leakage occurs in an ungrounded product, you may suffer electric shock while operating the product. Connect power plug to grounded wall outlet.

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S-4


Power Plug and Cord WARNING When using the power cord set (inlet type) that came with this product, make sure the connector is securely inserted in the inlet of the product. When securing measure is provided, secure the cord with the fixture properly. If the power cord (inlet type) is not connected to the product securely, a contact problem may lead to increased resistance, overheating, and risk of fire. Check whether the power cord is not stepped on or pinched by a table and so on. Overheating may occur there, leading to a risk of fire.

Check whether the power cord is damaged. Check whether the sheath is damaged. If the power plug, cord, or sheath is damaged, replace with a new power cord (with plug and connector on each end) specified by KMBT. Using the damaged power cord may result in fire or electric shock. Do not bundle or tie the power cord. Overheating may occur there, leading to a risk of fire.

Check whether dust is collected around the power plug and wall outlet. Using the power plug and wall outlet without removing dust may result in fire. Do not insert the power plug into the wall outlet with a wet hand. The risk of electric shock exists. When unplugging the power cord, grasp the plug, not the cable. The cable may be broken, leading to a risk of fire and electric shock.

S-5


Wiring WARNING Never use multi-plug adapters to plug multiple power cords in the same outlet. If used, the risk of fire exists.

When an extension cord is required, use a specified one. Current that can flow in the extension cord is limited, so using a too long extension cord may result in fire. Do not use an extension cable reel with the cable taken up. Fire may result. 2. Installation Requirements

Prohibited Installation Places WARNING Do not place the product near flammable materials or volatile materials that may catch fire. A risk of fire exists. Do not place the product in a place exposed to water such as rain. A risk of fire and electric shock exists.

When not Using the Product for a long time WARNING When the product is not used over an extended period of time (holidays, etc.), switch it off and unplug the power cord. Dust collected around the power plug and outlet may cause fire.

S-6


Ventilation CAUTION The product generates ozone gas during operation, but it will not be harmful to the human body. If a bad smell of ozone is present in the following cases, ventilate the room. a. When the product is used in a poorly ventilated room b. When taking a lot of copies c. When using multiple products at the same time

Stability CAUTION Be sure to lock the caster stoppers. In the case of an earthquake and so on, the product may slide, leading to a injury.

Inspection before Servicing CAUTION Before conducting an inspection, read all relevant documentation (service manual, technical notices, etc.) and proceed with the inspection following the prescribed procedure in safety clothes, using only the prescribed tools. Do not make any adjustment not described in the documentation. If the prescribed procedure or tool is not used, the product may break and a risk of injury or fire exists. Before conducting an inspection, be sure to disconnect the power plugs from the product and options. When the power plug is inserted in the wall outlet, some units are still powered even if the POWER switch is turned OFF. A risk of electric shock exists. The area around the fixing unit is hot. You may get burnt.

S-7


Work Performed with the Product Powered On WARNING Take every care when making adjustments or performing an operation check with the product powered. If you make adjustments or perform an operation check with the external cover detached, you may touch live or high-voltage parts or you may be caught in moving gears or the timing belt, leading to a risk of injury. Take every care when servicing with the external cover detached. High-voltage exists around the drum unit. A risk of electric shock exists.

Safety Checkpoints WARNING Check the exterior and frame for edges, burrs, and other damage. The user or CE may be injured. Do not allow any metal parts such as clips, staples, and screws to fall into the product. They can short internal circuits and cause electric shock or fire. Check wiring for squeezing and any other damage. Current can leak, leading to a risk of electric shock or fire. Carefully remove all toner remnants and dust from electrical parts and electrode units such as a charging corona unit. Current can leak, leading to a risk of product trouble or fire. Check high-voltage cables and sheaths for any damage. Current can leak, leading to a risk of electric shock or fire.

S-8


Safety Checkpoints WARNING Check electrode units such as a charging corona unit for deterioration and sign of leakage. Current can leak, leading to a risk of trouble or fire. Before disassembling or adjusting the write unit (P/H unit) incorporating a laser, make sure that the power cord has been disconnected. The laser light can enter your eye, leading to a risk of loss of eyesight. Do not remove the cover of the write unit. Do not supply power with the write unit shifted from the specified mounting position. The laser light can enter your eye, leading to a risk of loss of eyesight. When replacing a lithium battery, replace it with a new lithium battery specified in the Parts Guide Manual. Dispose of the used lithium battery using the method specified by local authority. Improper replacement can cause explosion. After replacing a part to which AC voltage is applied (e.g., optical lamp and fixing lamp), be sure to check the installation state. A risk of fire exists. Check the interlock switch and actuator for loosening and check whether the interlock functions properly. If the interlock does not function, you may receive an electric shock or be injured when you insert your hand in the product (e.g., for clearing paper jam). Make sure the wiring cannot come into contact with sharp edges, burrs, or other pointed parts. Current can leak, leading to a risk of electric shock or fire.

S-9


Safety Checkpoints WARNING Make sure that all screws, components, wiring, connectors, etc. that were removed for safety check and maintenance have been reinstalled in the original location. (Pay special attention to forgotten connectors, pinched cables, forgotten screws, etc.) A risk of product trouble, electric shock, and fire exists.

Handling of Consumables WARNING Toner and developer are not harmful substances, but care must be taken not to breathe excessive amounts or let the substances come into contact with eyes, etc. It may be stimulative. If the substances get in the eye, rinse with plenty of water immediately. When symptoms are noticeable, consult a physician. Never throw the used cartridge and toner into fire. You may be burned due to dust explosion.

Handling of Service Materials CAUTION Unplug the power cord from the wall outlet. Drum cleaner (isopropyl alcohol) and roller cleaner (acetone-based) are highly flammable and must be handled with care. A risk of fire exists. Do not replace the cover or turn the product ON before any solvent remnants on the cleaned parts have fully evaporated. A risk of fire exists.

S-10


Handling of Service Materials CAUTION Use only a small amount of cleaner at a time and take care not to spill any liquid. If this happens, immediately wipe it off. A risk of fire exists. When using any solvent, ventilate the room well. Breathing large quantities of organic solvents can lead to discomfort.

S-11


[4] Used Batteries PrecautionsALL Areas CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturers instructions. Germany VORSICHT! Explosionsgefahr bei unsachgemem Austausch der Batterie. Ersatz nur durch denselben oder einen vom Hersteller empfohlenen gleichwertigen Typ. Entsorgung gebrauchter Batterien nach Angaben des Herstellers. France ATTENTION Il y a danger dexplosion sil y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du mme type ou dun type quivalent recommand par le constructeur. Mettre au rebut les batteries usages conformment aux instructions du fabricant. Denmark ADVARSEL! Lithiumbatteri - Eksplosionsfare ved fejlagtig hndtering. Udskiftning m kun ske med batteri af samme fabrikat og type. Levr det brugte batteri tilbage til leverandren. Finland, Sweden VAROlTUS Paristo voi rjht, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hvit kytetty paristo valmistajan ohjeiden mukaisesti. VARNING Explosionsfara vid felaktigt batteribyte. Anvnd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera anvnt batteri enligt fabrikantens instruktion. Norway ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.

S-12


[5] Laser Safety This is a digital machine certified as a Class 1 laser product. There is no possibility of danger from a laser, provided the machine is serviced according to the instruction in this manual.

5.1

Internal Laser Radiationsemiconductor laser

Maximum power of the laser diode Maximum average radiation power (*) Wavelength *at laser aperture of the Print Head Unit

30 mW 12.9 W 775-800 nm

This product employs a Class 3B laser diode that emits an invisible laser beam. The laser diode and the scanning polygon mirror are incorporated in the print head unit. The print head unit is NOT A FIELD SERVICEABLE ITEM. Therefore, the print head unit should not be opened under any circumstances.

Laser Aperture of the Print Head Unit

A00JP0C501DA

S-13

SAFETY AND IMPORTANT WARNING ITEMS U.S.A., Canada (CDRH Regulation) This machine is certified as a Class 1 Laser product under Radiation Performance Standard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory for Laser products marketed in the United States and is reported to the Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration of the U.S. Department of Health and Human Services (DHHS). This means that the device does not produce hazardous laser radiation. The label shown on page S-16 indicates compliance with the CDRH regulations and must be attached to laser products marketed in the United States..

CAUTION Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. semiconductor laser Maximum power of the laser diode Wavelength All Areas CAUTION Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. semiconductor laser Maximum power of the laser diode Wavelength Denmark ADVARSEL Usynlig laserstrling ved bning, nr sikkerhedsafbrydere er ude af funktion. Undg udsttelse for strling. Klasse 1 laser produkt der opfylder IEC60825-1 sikkerheds kravene. halvlederlaser Laserdiodens hjeste styrke blgelngden 30 mW 775-800 nm 30 mW 775-800 nm 30 mW 775-800 nm

S-14

SAFETY AND IMPORTANT WARNING ITEMS Finland, Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT VAROITUS! Laitteen kyttminen muulla kuin tss kyttohjeessa mainitulla tavalla saattaa altistaa kyttjn turvallisuusluokan 1 ylittvlle nkymttmlle lasersteilylle. puolijohdelaser Laserdiodin suurin teho aallonpituus 30 mW 775-800 nm

VARNING! Om apparaten anvnds p annat stt n i denna bruksanvisning specificerats, kan anvndaren utsttas fr osynlig laserstrlning, som verskrider grnsen fr laserklass 1. halvledarlaser Den maximala effekten fr laserdioden vglngden 30 mW 775-800 nm

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina nkymttomlle lasersteilylle. l katso steeseen.

VARNING! Osynlig laserstrining nr denna del r ppnad och sprren r urkopplad. Betrakta ej strien. Norway ADVERSEL Dersom apparatet brukes p annen mte enn spesifisert i denne bruksanvisning, kan brukeren utsettes fr unsynlig laserstrlning, som overskrider grensen for laser klass 1. halvleder laser Maksimal effekt till laserdiode blgelengde 30 mW 775-800 nm

S-15


5.2

Laser Safety Label

A laser safety label is attached to the inside of the machine as shown below.

* Only for the U.S.A.

A00JP0E507DA

5.3

Laser Caution Label

A laser caution label is attached to the outside of the machine as shown below.

A00JP0C503DA

S-16


5.4

PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT

When laser protective goggles are to be used, select ones with a lens conforming to the above specifications. When a disassembly job needs to be performed in the laser beam path, such as when working around the printerhead and PC drum, be sure first to turn the printer OFF. If the job requires that the printer be left ON, take off your watch and ring and wear laser protective goggles. A highly reflective tool can be dangerous if it is brought into the laser beam path. Use utmost care when handling tools on the users premises. The Print head is not to be disassembled or adjusted in the field. Replace the unit or Assembly including the control board. Therefore, remove the laser diode, and do not perform control board trimmer adjustment.

S-17


WARNING INDICATIONS ON THE MACHINECaution labels shown are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock.

WARNINGDo not burn used toner cartridges. Toner expelled from the fire is dangerous.

CAUTIONThe area around the fusing unit is extremely hot. Touching any part other than those indicated may result in burns.

WARNINGDo not position the used waste toner box so that it is standing on end or tilted, otherwise toner may spill.

WARNINGDo not burn used Imaging Units. Toner expelled from the fire is dangerous.

S-18


High voltageThis area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an electric shock.


A00JP0E509DA

S-19



High voltageThis area generates high voltage. Be careful not to touch here when the power is turned ON to avoid getting an electric shock.A00JP0E510DA

CAUTION: You may be burned or injured if you touch any area that you are advised not to touch by any caution label. Do not remove caution labels. If any caution label has come off or soiled and therefore the caution cannot be read, contact our service office.

S-20

MEASURES TO TAKE IN CASE OF AN ACCIDENT

MEASURES TO TAKE IN CASE OF AN ACCIDENT1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage. 2. If a report of a serious accident has been received from a customer, an on-site evaluation must be carried out quickly and KMBT must be notified. 3. To determine the cause of the accident, conditions and materials must be recorded through direct on-site checks, in accordance with instructions issued by KMBT. 4. For reports and measures concerning serious accidents, follow the regulations specified by every distributor.

S-21

MEASURES TO TAKE IN CASE OF AN ACCIDENT

Blank Page

S-22

Composition of the service manualThis service manual consists of Theory of Operation section and Field Service section to explain the main machine and its corresponding options. Theory of Operation section gives, as information for the CE to get a full understanding of the product, a rough outline of the object and role of each function, the relationship between the electrical system and the mechanical system, and the timing of operation of each part. Field Service section gives, as information required by the CE at the site (or at the customers premise), a rough outline of the service schedule and its details, maintenance steps, the object and role of each adjustment, error codes and supplementary information. The basic configuration of each section is as follows. However some options may not be applied to the following configuration. OUTLINE: Explanation of system configuration, product specifications, unit configuration, and paper path COMPOSITION/OPERATION: Explanation of configuration of each unit, operating system, and control system

GENERAL: MAINTENANCE: Explanation of system configuration, and product specifications Explanation of service schedule, maintenance steps, service tools, removal/reinstallation methods of major parts, and firmware version up method etc. ADJUSTMENT/SETTING: TROUBLESHOOTING: APPENDIX: Explanation of utility mode, service mode, and mechanical adjustment etc. Explanation of lists of jam codes and error codes, and their countermeasures etc. Parts layout drawings, connector layout drawings, timing chart, overall layout drawing are attached.

C-1

Notation of the service manualA. Product name In this manual, each of the products is described as follows: (1) bizhub C550: (2) Microsoft Windows 98: Microsoft Windows Me: Microsoft Windows NT 4.0: Microsoft Windows 2000: Microsoft Windows XP: Main body Windows 98 Windows Me Windows NT 4.0 or Windows NT Windows 2000 Windows XP Windows 98/Me Windows NT 4.0/2000 Windows NT/2000/XP Windows 98/Me/ NT/2000/XP

When the description is made in combination of the OSs mentioned above:

B. Brand name The company names and product names mentioned in this manual are the brand name or the registered trademark of each company.

C. Feeding direction When the long side of the paper is parallel with the feeding direction, it is called short edge feeding. The feeding direction which is perpendicular to the short edge feeding is called the long edge feeding. Short edge feeding will be identified with [S (abbreviation for Short edge feeding)] on the paper size. No specific notation is added for the long edge feeding. When the size has only the short edge feeding with no long edge feeding, [S] will not be added to the paper size. Paper size A4 A3 Feeding direction Long edge feeding Short edge feeding Short edge feeding Notation A4 A4S A3

C-2

SERVICE MANUAL

FIELD SERVICE

2007.02 Ver. 1.0

Revision historyAfter publication of this service manual, the parts and mechanism may be subject to change for improvement of their performance. Therefore, the descriptions given in this service manual may not coincide with the actual machine. When any change has been made to the descriptions in the service manual, a revised version will be issued with a revision mark added as required.

Revision mark: To indicate clearly a section revised, show 1 to the left of the revised section. A number within 1 represents the number of times the revision has been made. To indicate clearly a section revised, show 1 in the lower outside section of the corresponding page. A number within 1 represents the number of times the revision has been made. NOTE Revision marks shown in a page are restricted only to the latest ones with the old ones deleted. When a page revised in Ver. 2.0 has been changed in Ver. 3.0: The revision marks for Ver. 3.0 only are shown with those for Ver. 2.0 deleted. When a page revised in Ver. 2.0 has not been changed in Ver. 3.0: The revision marks for Ver. 2.0 are left as they are.

2007/02 Date

1.0 Service manual Ver.

Revision mark

Issue of the first edition Descriptions of revision

Field Service Ver. 1.0 Feb. 2007

CONTENTS bizhub C550 Main body General1. 2. System configuration............................................................................................... 1 Product specifications ............................................................................................. 3General Appendix Troubleshooting Adjustment / Setting Maintenance bizhub C550

Maintenance3. 3.1 Periodical check ...................................................................................................... 9 Service schedule .................................................................................................. 9 Main body ..................................................................................................... 9 DF-611 .......................................................................................................... 9 Options.......................................................................................................... 9 Main body ................................................................................................... 10 DF-611 ........................................................................................................ 11 LU-301 ........................................................................................................ 12 FS-517/608 ................................................................................................. 13 PK-512/513 ................................................................................................. 14 CMS corresponding parts ........................................................................... 15 CMS corresponding parts list...................................................................... 15 Replacing CMS corresponding parts as a set............................................. 15 Replacement parts...................................................................................... 16 Cleaning parts............................................................................................. 18 3.1.1 3.1.2 3.1.3 3.2 3.2.1 3.2.2 3.2.3 3.2.4 3.2.5 3.3 3.3.1 3.3.2 3.3.3 3.4 3.4.1 3.4.2 3.5 3.6

Maintenance items.............................................................................................. 10

CMS corresponding parts................................................................................... 15

Maintenance parts .............................................................................................. 16

Concept of parts life............................................................................................ 19 Maintenance procedure (periodical check parts)................................................ 21 Cleaning of the electrostatic charger wire Y/M/C ........................................ 21 Cleaning of the PH window Y/M/C/K........................................................... 21 Cleaning of the timing roller ........................................................................ 22 Cleaning of the paper dust remover............................................................ 23 Cleaning of the area around the waste toner collecting port....................... 24 Cleaning of the duplex transport rollers ...................................................... 24 Replacing the tray 1 feed roller/tray 1 pick-up roller .................................... 25 Replacing the tray 1 separation roller assy ................................................. 27 Replacing the tray 2 feed roller/tray 2 pick-up roller .................................... 28

3.6.1 3.6.2 3.6.3 3.6.4 3.6.5 3.6.6 3.6.7 3.6.8 3.6.9

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Field Service Ver. 1.0 Feb. 2007 3.6.10bizhub C550

Replacing the tray 2 separation roller assy................................................. 31 Replacing the tray 3 feed roller/tray 3 pick-up roller.................................... 32 Replacing the tray 3 separation roller ......................................................... 33 Replacing the tray 4 feed roller/tray 4 pick-up roller.................................... 35 Replacing the tray 4 separation roller ......................................................... 36 Replacing the manual bypass tray feed roller/manual bypass tray pick-up roller ............................................................................................... 38 Replacing the manual bypass tray separation roller assy........................... 40 Replacing the waste toner box.................................................................... 41 Replacing the imaging unit ......................................................................... 42 Replacing the ozone filter ........................................................................... 45 Replacing the color toner filter .................................................................... 46 Replacing the toner cartridge ..................................................................... 46 Replacing the transfer belt unit ................................................................... 48 Replacing the transfer roller unit ................................................................. 52 Replacing the fusing unit ............................................................................ 53

3.6.11 3.6.12 3.6.13 3.6.14 3.6.15 3.6.16

General

3.6.17 3.6.18 3.6.19 3.6.20 3.6.21 3.6.22

Maintenance

3.6.23 3.6.24 4. 4.1 4.2

Service tool ........................................................................................................... 54 CE tool list .......................................................................................................... 54 Copy materials ................................................................................................... 55 Imaging unit single parts (IU)...................................................................... 55 Toner cartridge single parts (T/C) ............................................................... 55 Waste toner box.......................................................................................... 55 Maintenance kit........................................................................................... 55

4.2.1Adjustment / Setting

4.2.2 4.2.3 4.2.4 5. 5.1 5.2

Firmware upgrade................................................................................................. 56 Outline ................................................................................................................ 56 Preparations for firmware rewriting by Windows Command Prompt .................. 56 Service environment ................................................................................... 56 Writing into the compact flash..................................................................... 56 Correspond model ...................................................................................... 59 Function outline .......................................................................................... 59 System environment ................................................................................... 59 Installation of software ................................................................................ 60 Update of software...................................................................................... 62 Screen ........................................................................................................ 63 Details of each function .............................................................................. 65 How to write firmware data ......................................................................... 67

5.2.1Troubleshooting

5.2.2 5.3 5.3.1 5.3.2 5.3.3 5.3.4 5.3.5

Preparations for firmware rewriting by Firmware Imaging Toolkit 2006 .............. 59

Appendix

5.3.6 5.3.7 5.3.8 5.4

Firmware rewriting by compact flash .................................................................. 72

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Field Service Ver. 1.0 Feb. 2007 5.4.1 5.4.2 5.5 5.5.1 5.5.2 5.5.3 5.5.4 5.5.5 6. 6.1 6.2 Updating method......................................................................................... 72bizhub C550 Appendix Troubleshooting Adjustment / Setting Maintenance General

Action when data transfer fails .................................................................... 75 Outline......................................................................................................... 76 Service environment ................................................................................... 76 Preparations for firmware rewriting ............................................................. 76 Firmware rewriting ...................................................................................... 79 Error code list for the Internet ISW.............................................................. 81

Updating the firmware with the Internet ISW ...................................................... 76

Other ..................................................................................................................... 84 Disassembly/adjustment prohibited items .......................................................... 84 Disassembly/assembly/cleaning list (other parts)............................................... 85 Disassembly/assembly parts list ................................................................. 85 Cleaning parts list ....................................................................................... 88 Upper front door .......................................................................................... 89 Lower front door .......................................................................................... 90 Upper front cover /1 .................................................................................... 92 Upper front cover /2 .................................................................................... 92 Right front cover.......................................................................................... 93 Lower front cover ........................................................................................ 94 Upper left cover........................................................................................... 95 Lower left cover ........................................................................................... 95 Rear left cover............................................................................................. 96 Paper exit rear cover ................................................................................... 96 IR rear cover, IR right cover, IR upper rear cover /1, IR upper rear cover /2 ................................................................................. 97 IR left cover, IR upper front cover................................................................ 97 IR front cover.............................................................................................. 98 Original glass .............................................................................................. 98 Interface cover, rear right cover /1, rear right cover /2, rear right cover /3, rear right cover /4 ........................................................................................ 99 Manual bypass tray rear cover .................................................................. 100 Upper rear cover /1, upper rear cover /2, lower rear cover ....................... 100 Front right cover ........................................................................................ 101 Control panel assy .................................................................................... 101 Exit tray (option: OT-503) .......................................................................... 103 Tray 1/2 ..................................................................................................... 104 Tray 3/4 ..................................................................................................... 105

6.2.1 6.2.2 6.3 6.3.1 6.3.2 6.3.3 6.3.4 6.3.5 6.3.6 6.3.7 6.3.8 6.3.9 6.3.10 6.3.11 6.3.12 6.3.13 6.3.14 6.3.15 6.3.16 6.3.17 6.3.18 6.3.19 6.3.20 6.3.21 6.3.22

Disassembly/assembly procedure ...................................................................... 89

iii


LCD module.............................................................................................. 105 PH unit ...................................................................................................... 106 Duplex unit ................................................................................................ 109 Manual bypass tray unit ............................................................................ 110 CCD unit ................................................................................................... 111 Original glass moving unit......................................................................... 113 Glass step sheet ....................................................................................... 115 Scanner assy ............................................................................................ 117 Hard disk................................................................................................... 119 IH coil (FH1).............................................................................................. 120 Intermediate transport roller assy ............................................................. 124 Main drive unit .......................................................................................... 126 LCC drive unit ........................................................................................... 128 IR assy...................................................................................................... 134 Scanner relay board (REYB/SCAN) ......................................................... 136 Original glass position control board (OGPCB) ........................................ 137 Inverter board (INVB)................................................................................ 137 Image processing board (IPB) .................................................................. 138 PH relay board (REYB/PH)....................................................................... 140 Paper feed/transport drive board (PFTDB) ............................................... 141 DC power supply (DCPU) ......................................................................... 142 Relay drive board (REDB) ........................................................................ 145 Printer control board (PRCB).................................................................... 146 Slide interface board (REYB/SL) .............................................................. 148 Fan motor relay board (REYB/FAN).......................................................... 149 PCI board (PCIB)...................................................................................... 150 MFP board (MFPB)................................................................................... 151 How to open PWB box.............................................................................. 154 High voltage unit/2 (HV2).......................................................................... 155 Service EEPROM board (SV ERB) .......................................................... 156 High voltage unit/1 (HV1).......................................................................... 157 IH power supply (IHPU) ............................................................................ 162 Operation panel inverter board (OPINVB) ................................................ 165 Operation panel control board (OPCB)..................................................... 166 Operation panel I/O board (OPIOB) ......................................................... 167 Paper size detect board/1 (PSDTB/1)....................................................... 167 Paper size detect board/2 (PSDTB/2)....................................................... 168

6.3.24 6.3.25 6.3.26 6.3.27 6.3.28 6.3.29 6.3.30

General

6.3.31 6.3.32 6.3.33 6.3.34 6.3.35 6.3.36

Maintenance

6.3.37 6.3.38 6.3.39 6.3.40 6.3.41

Adjustment / Setting

6.3.42 6.3.43 6.3.44 6.3.45 6.3.46 6.3.47 6.3.48

Troubleshooting

6.3.49 6.3.50 6.3.51 6.3.52 6.3.53 6.3.54 6.3.55

Appendix

6.3.56 6.3.57 6.3.58 6.3.59

iv

Field Service Ver. 1.0 Feb. 2007 6.3.60 6.3.61 6.3.62 6.3.63 6.3.64 6.3.65 6.3.66 6.3.67 6.3.68 6.3.69 6.3.70 6.3.71 6.3.72 6.3.73 6.3.74 6.3.75 6.3.76 6.3.77 6.3.78 6.3.79 6.3.80 6.3.81 6.3.82 6.3.83 6.3.84 6.3.85 6.3.86 6.3.87 6.3.88 6.3.89 6.3.90 6.3.91 6.3.92 6.3.93 6.3.94 6.3.95 6.3.96 ADU transport motor/1 (M31).................................................................... 169bizhub C550 Appendix Troubleshooting Adjustment / Setting Maintenance General

ADU transport motor/2 (M32).................................................................... 170 Bypass tray up down motor (M28) / bypass paper feed motor (M27) ....... 171 Scanner motor (M201) .............................................................................. 176 Original glass moving motor (M202) ......................................................... 179 Waste toner agitating motor (M20)............................................................ 181 Transport motor (M25) .............................................................................. 182 Vertical transport motor (M26) .................................................................. 183 Transfer belt motor (M1)............................................................................ 184 Color PC drum motor (M16)...................................................................... 184 Color developing motor (M17)................................................................... 185 2nd image transfer pressure retraction motor (M3)................................... 185 Registration motor (M2) ............................................................................ 186 Fusing pressure retraction motor (M29).................................................... 188 Fusing motor (M30)................................................................................... 189 Switchback motor (M33) ........................................................................... 191 Exit motor (M4) ......................................................................................... 192 K PC drum motor (M18)............................................................................ 193 K developing motor (M19) ......................................................................... 194 Tray1 lift-up motor (M6) ............................................................................. 194 Tray2 lift-up motor (M8) ............................................................................. 195 Tray3 lift-up motor (M23) ........................................................................... 196 Tray4 lift-up motor (M24) ........................................................................... 196 Tray1 vertical transport motor (M5) ........................................................... 197 Tray2 vertical transport motor (M7) ........................................................... 198 Take-up motor (M22)................................................................................. 199 Charge cleaning motor/K (M15) ................................................................ 200 Cleaner motor (M38) ................................................................................. 202 1st image transfer pressure retraction motor (M21) .................................. 207 Toner cartridge motor C/K (M14). ............................................................. 207 Toner cartridge motor Y/M (M13) .............................................................. 208 Toner supply motor/Y (M9), toner supply motor/M (M10), toner supply motor/C (M11), toner supply motor/K (M12)......................... 209 Tray 1 paper feed clutch (CL1) .................................................................. 213 Tray 2 paper feed clutch 2 (CL2) ............................................................... 214 Horizontal transport clutch 1(CL3) ............................................................ 215 Horizontal transport clutch 2 (CL4) ........................................................... 215 Tray 3 paper feed clutch (CL5)/Tray 3 transport clutch (CL6).................... 216

v


Tray 4 paper feed clutch (CL7).................................................................. 217 IDC registration sensor/F (IDCS/F), IDC registration sensor/R (IDCS/R). 218 Scanner drive cables ................................................................................ 220

6.3.98 6.3.99

6.3.100 Tray 3/4 lift wire ......................................................................................... 231 6.3.101 Fuse (F1) *USA only................................................................................. 237 6.4 Cleaning procedure .......................................................................................... 238 Transfer belt unit ....................................................................................... 238 Tray 1 feed roller/tray 1 pick-up roller ........................................................ 238 Tray 1 separation roller ............................................................................. 239 Tray 1 transport roller................................................................................ 239 Tray 2 feed roller/tray 2 pick-up roller ........................................................ 240 Tray 2 separation roller ............................................................................. 240 Tray 2 transport roller................................................................................ 241 Tray 3 feed roller/tray 3 pick-up roller ........................................................ 241 Tray 3 separation roller ............................................................................. 242 Tray 3 transport roller................................................................................ 242 Tray 4 feed roller/tray 4 pick-up roller ........................................................ 243 Tray 4 separation roller ............................................................................. 244 Tray 4 transport roller................................................................................ 244 Manual bypass tray feed roller .................................................................. 244 Manual bypass tray pick-up roller ............................................................. 245 Manual bypass tray separation roller ........................................................ 245 Intermediate transport roller ..................................................................... 245 Original glass ............................................................................................ 246 Scanner rails............................................................................................. 246 Mirrors (1st/2nd/3rd) ................................................................................. 247 Lens .......................................................................................................... 247 CCD sensor .............................................................................................. 248 6.4.1 6.4.2

General

6.4.3 6.4.4 6.4.5 6.4.6 6.4.7 6.4.8

Maintenance

6.4.9 6.4.10 6.4.11 6.4.12 6.4.13


6.4.14 6.4.15 6.4.16 6.4.17 6.4.18 6.4.19 6.4.20

Troubleshooting

6.4.21 6.4.22 6.5 6.6

Mount the original size detection 2 sensor (PS205) ......................................... 249 Option counter.................................................................................................. 251 Installation method for the key counter ..................................................... 251

6.6.1

Adjustment/SettingAppendix

7. 8. 8.1 8.2 8.3

How to use the adjustment section ..................................................................... 255 Utility Mode ......................................................................................................... 256 Touch Panel Adjustment................................................................................... 256 Utility Mode function tree .................................................................................. 257 Utility Mode function setting procedure ............................................................ 267

vi

Field Service Ver. 1.0 Feb. 2007 8.3.1 8.3.2 8.3.3 8.4 8.4.1 8.4.2 8.4.3 8.5 8.5.1 8.5.2 8.5.3 8.5.4 8.5.5 8.5.6 8.5.7 8.6 8.6.1 8.6.2 8.6.3 8.6.4 8.6.5 8.6.6 8.6.7 8.6.8 8.6.9 8.6.10 9. 10. Procedure ................................................................................................. 267bizhub C550 Appendix Troubleshooting Adjustment / Setting Maintenance General

Exiting ....................................................................................................... 267 Changing the setting value in Utility Mode functions................................. 267 Create One-Touch destination .................................................................. 268 Create User Box........................................................................................ 270 Limiting Access to Destinations ................................................................ 271 System Settings ........................................................................................ 272 Custom Display Settings ........................................................................... 276 Copier Settings ......................................................................................... 278 Scan/Fax Settings ..................................................................................... 282 Printer Settings ......................................................................................... 284 Change Password ..................................................................................... 288 Change E-mail Address ............................................................................ 288 System Settings ........................................................................................ 289 Administrator/Machine Settings ................................................................ 316 One-Touch/User Box Registration............................................................. 316 User Authentication/Account Track ........................................................... 321 Network Setting......................................................................................... 327 Copier Settings ......................................................................................... 358 Printer Settings ......................................................................................... 359 Fax Settings .............................................................................................. 359 System Connection ................................................................................... 373 Security Settings ....................................................................................... 374

One-Touch User Box Registration .................................................................... 268

User Settings .................................................................................................... 272

Administrator Settings....................................................................................... 289

Adjustment item list ............................................................................................. 386 Service Mode ...................................................................................................... 388

10.1 Service Mode function setting procedure ......................................................... 388 10.2 Service Mode function tree............................................................................... 390 10.3 Date/Time Input mode ...................................................................................... 395 10.3.1 10.4.1 10.4.2 10.4.3 10.4.4 10.4.5 Date & Time Setting mode screen ............................................................ 395 Color Alignment Adjustment ..................................................................... 396 Fusing Temperature .................................................................................. 397 Fusing Transport Speed............................................................................ 398 Org. Size Detecting Sensor Adj. ............................................................... 398 Printer Area............................................................................................... 399 10.4 Machine ............................................................................................................ 396

vii


Scan Area ................................................................................................. 404 Printer Resist Loop ................................................................................... 408 Color Registration Adjustment .................................................................. 409 Skew adjustment....................................................................................... 410

10.4.7 10.4.8 10.4.9

10.4.10 LD adjustment........................................................................................... 410 10.4.11 Manual Bypass Tray Adjustment............................................................... 412 10.4.12 Lead Edge Erase Adjustment ................................................................... 412 10.4.13 Thick Paper Mode..................................................................................... 412General

10.4.14 Split Line Prior Detection .......................................................................... 413 10.5 Firmware Version.............................................................................................. 413 10.6 Imaging Process Adjustment............................................................................ 413 10.6.1 10.6.2 10.6.3 Gradation Adjust ....................................................................................... 413 Transfer Belt.............................................................................................. 414 D Max Density .......................................................................................... 415 TCR Level Setting..................................................................................... 416 Background Voltage Margin...................................................................... 416 Transfer Output Fine Adjustment .............................................................. 417 Stabilizer ................................................................................................... 418 Thick Paper Density Adjustment............................................................... 418 Paper separation adjustment .................................................................... 419

Maintenance

10.6.4 10.6.5 10.6.6 10.6.7 10.6.8


10.6.9

10.6.10 TCR Toner Supply .................................................................................... 419 10.6.11 Monochrome Density Adjustment............................................................. 419 10.6.12 Dev. Bias Choice....................................................................................... 420 10.7 CS Remote Care .............................................................................................. 421 10.7.1 10.7.2 Outlines..................................................................................................... 421 Setting up the CS Remote Care ............................................................... 421 Software SW setting for CS Remote Care................................................ 424 Setup confirmation.................................................................................... 429 Calling the maintenance ........................................................................... 429 Calling the center from the administrator.................................................. 430 Checking the transmission log .................................................................. 430 Detail on settings ...................................................................................... 430 List of the CS Remote Care error code .................................................... 436

Troubleshooting

10.7.3 10.7.4 10.7.5 10.7.6 10.7.7 10.7.8 10.7.9

Appendix

10.7.10 Troubleshooting for CS Remote Care ....................................................... 440 10.8 System 1 .......................................................................................................... 441 10.8.1 10.8.2 10.8.3 Marketing Area ......................................................................................... 441 Tel/Fax Number......................................................................................... 441 Serial Number........................................................................................... 442

viii

Field Service Ver. 1.0 Feb. 2007 10.8.4 10.8.5 10.8.6 10.8.7 10.8.8 10.8.9 No Sleep ................................................................................................... 442bizhub C550 Appendix Troubleshooting Adjustment / Setting Maintenance General

Foolscap Size Setting ............................................................................... 442 Original Size Detection ............................................................................. 442 Install Date ................................................................................................ 443 Initialization ............................................................................................... 443 Charging CH cleaning ............................................................................... 443

10.8.10 Trouble Isolation ........................................................................................ 444 10.8.11 Communication System Setting ................................................................ 445 10.8.12 Post card transfer table ............................................................................. 445 10.9 System 2........................................................................................................... 445 10.9.1 10.9.2 10.9.3 10.9.4 10.9.5 10.9.6 10.9.7 10.9.8 10.9.9 HDD .......................................................................................................... 445 Image Controller Setting ........................................................................... 446 Option Board Status.................................................................................. 446 Consumable Life Reminder....................................................................... 446 Unit Change .............................................................................................. 447 Software Switch Setting ............................................................................ 447 Scan Caribration ....................................................................................... 447 LCC Size Setting....................................................................................... 447 LCT Paper Size Setting............................................................................. 448

10.9.10 Line Mag Setting ....................................................................................... 448 10.9.11 Data Capture............................................................................................. 449 10.9.12 Split Line Detect. Setting........................................................................... 451 10.9.13 Stamp........................................................................................................ 452 10.9.14 Network Fax Settings ................................................................................ 453 10.10 Counter ............................................................................................................. 454 10.10.1 Procedure ................................................................................................. 454 10.10.2 Life ............................................................................................................ 454 10.10.3 Jam ........................................................................................................... 455 10.10.4 Service Call Counter ................................................................................. 455 10.10.5 Warning..................................................................................................... 455 10.10.6 Maintenance ............................................................................................. 456 10.10.7 Service Total ............................................................................................. 456 10.10.8 Counter of Each Mode .............................................................................. 456 10.10.9 Service Call History (Data) ....................................................................... 456 10.10.10 ADF Paper Pages ..................................................................................... 456 10.10.11 Paper Jam History..................................................................................... 457 10.10.12 Fax Connection Error ................................................................................ 457 10.10.13 Split Line Counter ..................................................................................... 457

ix

Field Service Ver. 1.0 Feb. 2007 10.10.14 Parts Counter (Fixed)................................................................................ 458bizhub C550

10.11 List Output ........................................................................................................ 460 10.11.1 Machine Management List....................................................................... 460 10.11.2 Adjustment List ......................................................................................... 460 10.11.3 Parameter List........................................................................................... 460 10.11.4 Service Parameter .................................................................................... 460 10.11.5 Protocol Trace........................................................................................... 460 10.11.6 Fax Setting List ......................................................................................... 460

General

10.11.7 Fax Analysis List ....................................................................................... 460 10.12 State Confirmation............................................................................................ 461 10.12.1 Sensor Check ........................................................................................... 461 10.12.2 Table Number ........................................................................................... 473 10.12.3 Level History1 ........................................................................................... 474 10.12.4 Level History 2 .......................................................................................... 474

Maintenance

10.12.5 Temp. & Humidity...................................................................................... 474 10.12.6 CCD Check............................................................................................... 475 10.12.7 Memory/HDD Adj...................................................................................... 475 10.12.8 Memory/HDD State .................................................................................. 477 10.12.9 Color Regist .............................................................................................. 478


10.12.10 IU Lot No................................................................................................... 478 10.12.11 Adjustment Data List................................................................................. 478 10.13 Test Mode ......................................................................................................... 479 10.13.1 Procedure for test pattern output .............................................................. 479 10.13.2 Gradation Pattern ..................................................................................... 479 10.13.3 Halftone Pattern........................................................................................ 480 10.13.4 Lattice Pattern........................................................................................... 480

Troubleshooting

10.13.5 Solid Pattern ............................................................................................. 481 10.13.6 Color Sample ............................................................................................ 481 10.13.7 8 Color Solid Pattern................................................................................. 482 10.13.8 CMM pattern ............................................................................................. 482 10.13.9 Running Mode .......................................................................................... 482 10.13.10 Fax Test .................................................................................................... 483 10.14 ADF .................................................................................................................. 483 10.15 FAX................................................................................................................... 483 10.16 Finisher............................................................................................................. 483 10.17 Internet ISW ..................................................................................................... 483 10.17.1 Internet ISW Set ....................................................................................... 483 10.17.2 HTTP Setting ............................................................................................ 483

Appendix

x

Field Service Ver. 1.0 Feb. 2007 10.17.3 FTP Setting ............................................................................................... 484bizhub C550 Appendix Troubleshooting Adjustment / Setting Maintenance General

10.17.4 Forwarding Access Setting ....................................................................... 485 10.17.5 Download .................................................................................................. 486 11. Enhanced Security .............................................................................................. 487 11.1.1 11.1.2 Procedure ................................................................................................. 487 Exiting ....................................................................................................... 487 11.1 Enhanced Security function setting procedure ................................................. 487

11.2 Enhanced Security function tree....................................................................... 487 11.3 Settings in the Enhanced Security.................................................................... 488 11.3.1 11.3.2 11.3.3 11.3.4 11.3.5 11.3.6 11.3.7 11.3.8 12. CE Password............................................................................................. 488 Administrator Password ............................................................................ 488 Administrator Feature Level ...................................................................... 489 CE Authentication ..................................................................................... 489 IU Life Stop Setting ................................................................................... 489 NVRAM Data Backup................................................................................ 490 Operation Ban release time ...................................................................... 490 Administrator unlocking............................................................................. 490

Billing Setting ...................................................................................................... 491 12.1.1 12.1.2 Procedure ................................................................................................. 491 Exiting ....................................................................................................... 491

12.1 Billing Setting function setting procedure.......................................................... 491

12.2 Billing Setting function tree ............................................................................... 491 12.3 Settings in the Billing Setting ............................................................................ 492 12.3.1 12.3.2 12.3.3 13. Counter Setting ......................................................................................... 492 Management Function Choice .................................................................. 493 Coverage Rate Clear ................................................................................ 498

Procedure for resetting........................................................................................ 499

13.1 Trouble resetting ............................................................................................... 499 13.2 Contents to be cleared by reset function .......................................................... 499 14. Mechanical adjustment ....................................................................................... 500 14.1.1 14.1.2 14.1.3 14.1.4 14.1.5 Adjustment of the scanner motor belt ....................................................... 500 Focus positioning of the scanner and mirrors unit .................................... 501 Scanner position adjustment..................................................................... 502 Adjusting the height of the original glass moving unit ............................... 503 Adjusting the height of the guide support for the original glass moving unit .................................................................................................................. 505 Tray3/4 paper size change ........................................................................ 506 14.1 Mechanical adjustment of the scanner section................................................. 500

14.2 Mechanical adjustment of the paper feed section ............................................ 506 14.2.1

xi


Centering adjustment of the tray 1/2......................................................... 507 Centering adjustment of the tray 3/4......................................................... 508 Adjustment of the bypass paper size unit ................................................. 510 PC drive gear positioning adjustment ....................................................... 512

14.2.3 14.3.1 14.4.1

14.3 Mechanical adjustment of the bypass tray section ........................................... 510 14.4 Mechanical adjustment of the main drive unit section ...................................... 512

TroubleshootingGeneral

15.

Jam display ......................................................................................................... 515 15.1.1 Misfeed display resetting procedure ......................................................... 516

15.1 Misfeed display ................................................................................................. 515 15.2 Sensor layout.................................................................................................... 517 15.3 Solution ............................................................................................................ 518 15.3.1 Initial check items ..................................................................................... 518 Misfeed at tray 1 feed section ................................................................... 519 Misfeed at tray 2 feed section ................................................................... 520 Misfeed at tray 3 feed section ................................................................... 521 Misfeed at tray 4 feed section ................................................................... 522 Misfeed at manual bypass feed section .................................................... 523 Misfeed at duplex pre-registration section ................................................ 524 Misfeed at vertical transport section ......................................................... 525 Misfeed at tray 3/4 horizontal transport section ........................................ 526 15.3.2 15.3.3 15.3.4 15.3.5 15.3.6

Maintenance


15.3.7 15.3.8 15.3.9

15.3.10 Misfeed at 2nd image transfer section ...................................................... 527 15.3.11 Misfeed at tray 3/4 intermediate transport roller section........................... 528 15.3.12 Misfeed at exit section .............................................................................. 529 15.3.13 Misfeed at duplex transport section .......................................................... 530

Troubleshooting

16.

Malfunction code................................................................................................. 531 16.1.1 16.2.1 16.2.2 16.2.3 Alert code list ............................................................................................ 532 S-1: CCD gain adjustment failure ............................................................. 534 D-1: Split line detect.................................................................................. 534 D-2: Read guide trouble............................................................................ 534 P-5: IDC sensor (front) failure ................................................................... 535 P-28 IDC sensor (rear) failure................................................................... 535 P-6: Cyan imaging unit failure................................................................... 535 P-7: Magenta imaging unit failure ............................................................. 535 P-8: Yellow imaging unit failure ................................................................. 535

16.1 Alert code ......................................................................................................... 531 16.2 Solution ............................................................................................................ 534

Appendix

16.2.4 16.2.5 16.2.6 16.2.7 16.2.8

xii

Field Service Ver. 1.0 Feb. 2007 16.2.9 P-9: Black imaging unit failure................................................................... 535bizhub C550 Appendix Troubleshooting Adjustment / Setting Maintenance General

16.2.10 P-14: Skew correction trouble ................................................................... 536 16.2.11 P-16: PC charge cleaning trouble 1 .......................................................... 536 16.2.12 P-18: PC charge cleaning trouble 2 .......................................................... 536 16.2.13 P-21: Color regist test pattern failure ........................................................ 537 16.2.14 P-22: Color regist adjust failure................................................................. 537 16.2.15 P-27: Secondary transfer ATVC failure ..................................................... 537 16.2.16 P-31: PC home sensor (K) malfunction .................................................... 538 16.3 Trouble code ..................................................................................................... 539 16.3.1 Trouble code list ........................................................................................ 539 16.4 How to reset...................................................................................................... 569 16.5 Solution............................................................................................................. 570 16.5.1 16.5.2 16.5.3 16.5.4 16.5.5 16.5.6 16.5.7 16.5.8 16.5.9 C0104: Tray 3/4 feeder transportation motor failure to turn ...................... 570 C0105: Tray 3/4 feeder transportation motor turning at abnormal timing.. 570 C0202: Tray 1 feeder up/down abnormality............................................... 570 C0204: Tray 2 feeder up/down abnormality............................................... 571 C0206: Tray 3 feeder up/down abnormality............................................... 571 C0208: Tray 4 feeder up/down abnormality............................................... 572 C0301: Suction fan motors failure to turn ................................................. 572 C0351: Paper cooling fan trouble.............................................................. 573 C2101: PC charge cleaning malfunction................................................... 573

16.5.10 C2151: Secondary transfer roller pressure welding alienation.................. 574 16.5.11 C2152: Transfer belt pressure welding alienation ..................................... 574 16.5.12 C2160: PC charge (C) malfunction ........................................................... 575 16.5.13 C2161: PC charge (M) malfunction........................................................... 575 16.5.14 C2162: PC charge (Y) malfunction ........................................................... 575 16.5.15 C2163: PC charge (K) malfunction ........................................................... 575 16.5.16 C2164: PC charge malfunction ................................................................. 575 16.5.17 C2204: Waste toner agitating motors failure to turn ................................. 575 16.5.18 C2253: Color PC drum motors failure to turn ........................................... 576 16.5.19 C2254: Color PC drum motors turning at abnormal timing ...................... 576 16.5.20 C2255: Color developing motors failure to turn ........................................ 576 16.5.21 C2256: Color developing motors turning at abnormal timing ................... 576 16.5.22 C2257: Cleaner motors failure to turn ...................................................... 577 16.5.23 C2258: Cleaner motors turning at abnormal timing ................................. 577 16.5.24 C2259: K developing motors failure to turn .............................................. 577 16.5.25 C225A: K developing motors turning at abnormal timing ......................... 577 16.5.26 C225B: K PC drum motors failure to turn................................................. 578

xiii

Field Service Ver. 1.0 Feb. 2007 16.5.27 C225C: K PC drum motors turning at abnormal timing............................ 578bizhub C550

16.5.28 C2351: K toner suction fan motors failure to turn..................................... 578 16.5.29 C2352: Color toner suction fan motors failure to turn............................... 579 16.5.30 C2353: IU cooling fan motors failure to turn............................................. 579 16.5.31 C2354: Rear side cooling fan motors failure to turn ................................. 580 16.5.32 C2451: Release new transfer belt unit...................................................... 580 16.5.33 C2551: Abnormally low toner density detected cyan TCR sensor............ 581 16.5.34 C2553: Abnormally low toner density detected magenta TCR sensor ..... 581

General

16.5.35 C2555: Abnormally low toner density detected yellow TCR sensor ......... 581 16.5.36 C2552: Abnormally high toner density detected cyan TCR sensor .......... 582 16.5.37 C2554: Abnormally high toner density detected magenta TCR sensor.... 582 16.5.38 C2556: Abnormally high toner density detected yellow TCR sensor........ 582 16.5.39 C2557: Abnormally low toner density detected black TCR sensor ........... 582 16.5.40 C2558: Abnormally high toner density detected black TCR sensor ......... 583

Maintenance

16.5.41 C2559: Cyan TCR sensor adjustment failure ........................................... 583 16.5.42 C255A: Magenta TCR sensor adjustment failure ................

ineo-plus 550 451 field service dda00j-m-fe1

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