individual and group
TRANSCRIPT
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Individual and Group processInterventions
Presented By:-
Garima BhallaRitu Sharma
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Aims at improving individual performance & peoples workingrelationships.
Coaching
Training and Development Process Consultation
Third Party Interventions
Team Building
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COACHINGWorking with organization members on regularbasis to help them clarify goals, deal with blocks,
improve performance. One-on-one relationship
Leadership skills and effectiveness
Focused on using the principles of applied
behavioral science. THE RESULTS- 5.7 times
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What are the Goals?Assisting an executive to effectively execute
Coaching Vs. Therapy
Future and action oriented Helps client understand the contribution ofbehaviors to current situation.
Limitations working far from practicalapplication.
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Application Stages
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Training and Development
New or existing members with skills andknowledge to perform work
Classroom methods, simulation, action learning,computer based, on-line training methods andcase studies
Goal is development of the workforce
Training as an OD intervention- Changing skillsand knowledge of the group
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Application Stage
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PROCESS CONSULTATION The creation of a relationship that permits the client to
perceive, understand, and act on the process events that
occur in [his or her] internal and external environment inorder to improve the situation as defined by the client
Assess and improve human processes e.g communication,interpersonal relations, decision making, taskperformance.
Help own their problems, gain the skills and expertise todiagnose them and solve themselves
Helping people and groups help themselves.
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Schein 10 principles
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Group process PC deals with interpersonal and group processes
Describes how members interact with each other
Group process includes:-4. Communications
5. The functional roles of group members
6. Group problem solving and decision making7. Group norms
8. The use of leadership and authority
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Basic process interventionsIndividual Interventions
Help people to be more effective in their
communication with others e.g Feedback Encourage people to be more open and disclose
their views, opinions, concerns and emotions
Model developed by luft Johari Window
Reducing the size of hidden window
Further consultation can help reduce the size of blind window
Helps improve the comunication process
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Third-Party Interventions
Third-party intervention focuses on conflicts
arising Conflict is inherent in groups and organizations
and can arise from a variety of sources
To emphasize that conflict is neither good nor
badper se is important It can enhance motivation and innovation and
lead to greater understanding of ideas and views
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Categorization of Conflicts:Substantive Issues
Involves resolving labor-management issues through
arbitration and mediation Require expertise in law
Not considered a part of OD.
Interpersonal Issues
Interventions help the partiesinteract, facilitating the
diagnosis of the conflict and itsresolution.
Ability to resolve such conflict isa part of OD.
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Strategies for Conflict Resolution:
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Team Building Activities (Level)
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Team Building Activities (Orientation)
Diagnostic Development Instruments, interviews and
feedback to understand styleand motivations of groupmembers.
Surveys, interviews and teammeetings to understand thegroups processes and
procedures. Surveys and interviews to
understand how the grouprelates to its organizationcontext.
Coaching
360-degree feedbackThird-party intervention
Role clarification
Mission development
Decision-making processes
Normative change Strategic planning
Stakeholder analysis
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Types of Teams
Groups reporting to the same manager
Groups involving people with common goals
Temporary groups formed to accomplish aspecific, one-time task
Groups consisting of people whose work roles areinterdependent
Groups with no formal links but whose collectivepurpose requires coordination
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Reasons for Team Building Patterns of communication and interaction are
inadequate
Group leaders desire an integrated team
Team will behave differently
Benefits outweigh the costs