India: The Most Lucrative Destination For Call Center

Outsourcing

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Advent Of Call Centers In India

The Indian call center and Business Process Outsourcing (BPO) industry has gained a stronghold since 2005. Over the several years since they made their arrival, many organizations and multinational corporations have set up their call center establishments in India or outsourced their call center operations to India.

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Why Indian Call Centers are Reputed Worldwide

Prominent call centers in India are known throughout the world owing to an effective and quality service provision, skillful, knowledgeable and proficient workforce, and utilization of cutting edge and the latest technological tools. These factors have not only helped India acquire a major share of offshore business, but also enabled India to acquire an impressive and undisputable reputation in the field of commerce.

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Growth Of Indian Call Centers

The call center industry has risen by as much as 38 percent since it took the world by storm in 2005. Moreover, almost forty percent of the overall one million people that work in the international call center industry are employed in India. India generates sixty three percent of the overall BPO offshore revenue.

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Array of Services Provided by Indian Call Centers

Several factors have led to India becoming a world renowned provider of call center services – as a result of this, more multinational corporations and industries are looking to outsource their call center operations to India. Services provided by a call center in India are of several types, but they are predominantly classified as inbound and outbound services. To enhance their operability in the commercial world, certain call centers provide a combination of both inbound and outbound services.

+91-120-6619505

Services provided by a call center in India are of several types, but they are predominantly classified as inbound and outbound services. To enhance their operability in the commercial world, certain call centers provide a combination of both inbound and outbound services.

+91-120-6619505

Importance of Effective Service Provision

Services of call centers India provides also helps organizations maintain high customer retention. Customers depend on an organization’s name in the market before deciding to invest their time and money. Losing customers because of ineffective service provision can adversely affect organizations.

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Customer Retention and its Significance

Outsourcing also helps organizations achieve the highest levels of customer experience and satisfaction. It also benefits organizations on the front of risk sharing. In addition to transferring certain operations to third party external vendors, it also allows the accountability associated with these tasks to be shared between the two; thus, giving organizations more space and focus to concentrate on other important activities.

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Effect of Outsourcing on Call Center Operability

The call center agents and/or employees working in call centers in India are highly qualified and skilful, in addition to being adept in handling multiple customer calls with ease and eloquence. They are also knowledgeable and well informed about the products they have been tasked to sell. Eloquence is an attribute that every call center agent and executive should possess, as it makes customers feel comfortable while conveying their concerns and queries.

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Workforce Employed in Indian Call Centers

An effective service provision, a workforce that is qualified, skilful, and knowledgeable about the products they are responsible for selling, and utilization of cutting edge technology to assist in the handling of multiple customer calls with efficiency has motivated several organizations and multinational corporations to set up their call center establishments in India.

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Factors That Make Indian Call Centers Unparalleled

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