These materials have been produced by Arbonne Independent Consultants and are not official materials prepared or provided by Arbonne International LLC. Arbonne makes no promises or guarantees that any Independent Consultant will be financially successful as each

Independent Consultant’s results are dependent upon his or her own skills and efforts. Actual financial results of Arbonne Independent Consultants are from the preceding year are contained in Arbonne’s ICCS on Arbonne’s official website www.arbonne.com

(IPA’s)

Income Producing Activities

System For Success#1 - Product Trials#2 - Group Presentations#3 - Business Opportunity

1. Book and hold AT LEAST 10 Income Producing Activities (IPA’s) each Month

• IPA’s are any activity that tells the Arbonne story (your story, the product information, the business information and 3 ways to win)

• The three main ones we focus on are: Group Presentations, Product Trials, and Business Presentations

2. Tell the Arbonne Story to AT LEAST 30 - 40 NEW people each month with the IPA’s you have booked.

Consistency is super important! 30-40 each month is better than 60 one month and then 5 the next. A combination of activities works the best, you can adjust to make it fit your life. You have options!

System for Success

4 Group Presentations with 5 guests at each = 208 Product Trials with your RE9 sets = 84 Guests to a Discover Arbonne = 4

Total = 32 People

3. The goal from your IPA’s is to hit AT LEAST 2,500 QV New and You Plus 5 new Preferred Clients and/or Consultants each month in your business.

“New and You” is your volume plus your newly sponsored Consultant’s volume that month. New PC’s should have a minimum of 150 QV or $195 - this is when their Free Product Gift kicks in and it is the amount you need them to have to qualify for bonuses and incentives. New IC’s should be sponsored with at least 2 ASVP’s. Consultants need tools to do this business or they won’t make money.

For Example:

Or:8 Group Presentations with 5 guests each = 404 Guests at a Discover Arbonne = 4

Total = 44 People

Or: 2 Group Presentations with 5 Guests at each = 1016 Product Trials = 162 Guests to a Discover Arbonne = 22 Business Coffee Date = 2

Total = 30 People

Who do you know….• Who hates their job• Who need extra money• Who takes great care of

themselves• Who is interested in

health

Who is your…• Dentist• Doctor• Florist• Lawyer• Pharmacist

Who is your…• Hairstylist• Photographer• Dry Cleaner• Bank Officer• Insurance Agent

Who Sold You Your…• House• Computer• Jewelry• Clothes• Furniture

Who Is Related to You…• Parents• Grandparents• Children• Sisters• Brothers

Who…• Lives next door• Lives across the street• Lives down the street• Teaches your children• Worked with you

Also…• Your holiday card list• Your address book• Your wedding list• You Day Planner

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100 Person Contact List

Who do you know….• At the gym• Named Kathy• Who got laid off• Who works for a large

corporation

Who is your…• Minister/Priest/Rabbi• Insurance Agent• Nail Technician• Veterinarian• Lawyer

Who is your…• Chiropractor• PTA President• Favorite Waiter/Waitress• Massage Therapists• Nutritionist

Who Sold You Your…• Tupperware• Glasses• Boat• Appliances• Carpet

Who Is Related to You…• Cousins• Aunts• Uncles• Nieces• In Laws

Who…• Works in a hospital• Worked with you in the past• Goes to church with your• Is in the local Chamber of

Commerce

Also…• Business cards you have

collected• Take out the yellow pages

and flip through to refresh your memory!

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Memory Jogger Who do you know?

40 FacesW

rite down the nam

es of each person you have met at a presentation, a one-on-one or given a sam

ple to this month!

You’re goal is 40! How

close are you?

1.

2.

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4.

5.6.

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New Preferred Client Free Gift List Choose a FREE GIFT from this list of BEST SELLERS

Thank you!

Rejuvenating Cream

Item #481$50.00

It’s A Long Story®

Mascara

Item #7793$49.00

Makeup Primer

Item #7825$54.00

RE9 Restorative Day

Cream w SPF 20

Item #816 $85.00Extra Moisture Day

Item #8105 $85.00Day Cream w/o SPF

Item #8225 $85.00

Instant Lift Gel

Item #839$60.00

RE9 Advanced® for

Men Shave Cream

Item #6515$34.00

RE9 Advanced®

Cellular Renewal

Mask

Item #899$84.00

RE9 Advanced®

Corrective Eye

Cream

Item #814$79.00

RE9 Advanced®

Intensive Renewal

Serum

Item #813$85.00

Rescue & Renew

Detox Bath Soak

Item #6810$49.00

Recommend

Rescue & Renew

Detox Face Mask

Item #6813$57.00

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Detox Scrub

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Energy Fizz Sticks -

Pomegranate

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Citrus

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7-Day Body Cleanse Item #2082$60.00

Greens Balance

Item #6232$62.00

Protein Snack Bar -

Dark Chocolate &

Sea Salt

Item #6097$38.00Cranberry &

Pumpkin Seed

Item #6098$38.00

Which product should you use?

• RE9 Advanced (Full size or trial packs) are the biggest driver in your business! We make the most money, accumulate the most QV, and have the most reorders on this line. People see difference in their skin within 24 hours with clinical results to back that change up. So this line is a great “door opener” to our brand. Even if they end up using a different line, this the one you want to start with. A full sized set is more effective because it creates a timeline for pickup.

How do you ask?

• Have you ever heard of Arbonne… Tried any of their products?

• “If I dropped off a trial set of our incredible anti-aging skincare line, would you try it out?”

What do you drop off?

• RE9 Advanced in a gold bag (labelled with numbers and tester stickers)

• RE9 Brochure

• RE9 Instructions (laminated - back to back)

• Business card

• Makeup Primer

What do you say at the drop off?

• “So this is how it works… I leave this with you for the next 3 days to try free, and in return, I just ask you for 20-30 mins of your time to ask you some questions about your experience. Does that work for you?”

• “Great, so what time on _____ (Saturday) works for you?” - Book the appointment and pass the bag over.

• “I know you’re going to love this line! Let me give you a few quick tips to make sure you have an excellent experience” - Have them unzip the bag and pull out a bottle.

• “Each bottle is numbered (walk them through the bottles on the brochure) Simply use the line exclusively morning and night. One pump of each product is all you need. (Show them one pump) the night cream is in sample tube. (not in the tub to be sanitary) Any questions?”

• “Great! I’ll see you on ______ @ _____! I am looking forward to hearing about your experience!”

One Day after Drop Off

• Text client after Day 1 to see how it’s going and make sure they remembered to start using it.

Income Producing Activity #1 How to do a Product Trial

Follow-up meeting to go through “Product Experience Follow-up”

• After you chat a bit, say “I can’t wait to hear about your experience! I just have a few questions to ask you”

• Pull out your “Product Experience Follow Up” (the whole object of going through this is to create a conversation with them about the products and Arbonne. Don’t pass it over to them to fill out! (It won’t work as well). Work your way through the questions - don’t worry people like to answer questions about themselves!

• The key question on this survey is “Did this trial meet your skincare needs?” Once they answer positively, your job is to show them how to get it at the best deal… see “Closing the sale”.

• If they answer negatively, or with a “but” then take the opportunity to discuss other lines or adding in an acne wash etc, instead… help them find a solution that would work.

Closing the Sale

• Your job is to create value for them - the ASVP is the Very Best Deal! ($600 value for just over $300 for the RE9 Face ASVP)

• “Great! I am so happy it worked for you! Let me show you the BEST package… when you sign up to be a preferred client, you get this line PLUS a free product, so if you loved that primer, you can get that for free. PLUS if you loved the RE9, you’re going to love the results with the genius pads, it will simply amp up your skincare experience.. so it’s a $600 value for just over $300!”

• Pull out the three ways to win, to show them the best deal. Assume they are going to buy the whole set. Wait!

• If they are not able to purchase the entire set - then focus on the $195 order which still earns them a free product. (The serum, eye cream and night cream are the products that will create the most difference.)

• If cost is a factor, be sure to offer the opportunity to host, they can earn their product in host rewards. The business opportunity is also a solutions that can be offered.

Finish the Sale

• Fill in the necessary info, get their credit card info etc.

• Respect their time and yours… avoid “I’ll call you tomorrow to get that info, etc”

Finish the Product Experience Follow Up (Referrals, booking, business)

• If they give you referrals, be sure to get contact info… or have them contact their contact first to arrange a trial. Book a date to host if interested. If there is interest in an income, invite them to a Discover Arbonne, or to a coffee date/three way call with your upline.

Thank you!

• Thank them for their time and be on your way!

Follow Up

• After 3 days - (thank you, any questions)

• 3 weeks - Drop off other product lines to try & get their testimonials.

• 3 Months - reorder

Product Experience Follow-upName: ____________________________________________________________________________

Client Background:

Describe your skin before using Arbonne:___ I am happy with my skin___ Oily___ Acne Prone___ Uneven skin tone___ Discolouration around eyes___ Tired looking

If I could wave a magic wand and change one thing about your skin, what would it be? ____________ _________________________________________________________________________________Do you typically use a full skincare line? _________________________________________________If not, why? ________________________________________________________________________What products do you use regularly? ____________________________________________________ ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Arbonne Difference:

Our product philosophy is Pure, Safe, Beneficial,… are you familiar with what that means? _________ Go through the catalogue page together & answer any questions they have.Is this type of product philosophy important to you?_________________________________________Is any part of it more important? Why?___________________________________________________Do you currently use products that are in line with what’s important to you? Why or why not? ________ _________________________________________________________________________________

Product Experience:

Did you use the products exclusively day & night? _________________________________________Were the products easy to use? _______________________________________________________After using the products you noticed that: ________________________________________________ _________________________________________________________________________________What surprised your the most about the products? _________________________________________What was your favourite product? ______________________________________________________

___ Fine lines___ Wrinkles___ Age spots___ Scaring___ Bags under eyes___ Missing the glow

Outcome:

Did this trial meet you skincare needs? __________________________________________________If yes, go through the RE9 Face ASVPIf No, or a yes but, find out what the issue was, try to come to a better combination of products to meet their needs (ie sub in acne wash for examples) Work with $195 order if an ASVP is not in the budget.

Referrals:

Is there someone you know who would value doing a product trial like this? ________________________________________________________________________________________________ Do you have family members or friends with health concerns the might benefit from trying out products? __________________________________________________________________________________________________________________________________________________________Would you be willing to connect us? ____________________________________________________

Hosting:

Would you be interested in getting 4 friends together to learn about the benefits of using Pure, Safe & Beneficial products? We have a generous, industry leading reward program to offer as a thank you! Book a date: _______________________________________________________________________

Income Opportunity:

Are you aware of the potential income available to consultants? ______________________________Would you be open to hearing more about it? _____________________________________________Go through the information with them or get them on a 3 way call or group Facebook message with your up-line VP.Date / next step: ____________________________________________________________________

Notes:_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Thank You!

This material w

as pro

duced

by an A

rbo

nne Indep

endent C

onsultant

1. RE9 Smoothing Facial Cleanser

Cleans, Smoothes, Renew

s Skin W

ill also remove m

ild to heavy makeup

Apply a chick pea sized amount to w

et skin. Gently m

assage face to create suds and then rinse.

2. RE9 Regenerating Toner

Spritz 2-3 pumps on a m

oistened gauze square and wipe over

3. RE9 Intensive Renewal Serum

gentle, circular m

otions.

4. RE9 Corrective or Lifting and Contouring Eye Cream

your orbital bone and brow bone.

5. RE9 Restorative, Extra Moisture or Lifting and Contouring Cream

SPF 20 or Restorative Cream

non-SPF Restores skin’s youthful appearanceApply 1-2 pum

ps and gently massage face and neck in circular

motion until absorbed. Avoid eye area.

RE

9 A

DV

AN

CE

D

AN

TI-

AG

ING

INS

TR

UC

TIO

NS

Use a

s d

irecte

d fo

r 3 d

ays.

MO

RN

ING

EV

EN

ING

Repeat steps 1-4 replacing step 5 w

ith: 5. RE9 Night Repair Cream

Supports collagen grow

th and youthful appearanceApply dim

e-sized amount and gently m

assage face and neck until absorbed.

Start with the CLEANSER and then add a new

product to the routine each day:

FOR N

ORM

AL SKIN: (use package directions) m

ore info

FOR SEN

SITIVE SKIN: Use a sm

all amount (RE9 is concentrated)

DAY 1: C

LEANSER + TO

NER - w

ait a few m

inutes to see if sensitivity occurs, and if not, follow

with eye cream

+ day / night cream

DAY 2: C

LEANSER + TO

NER, EYE C

REAM + D

AY/NIG

HT C

REAM

DAY 3: C

LEANSER + TO

NER, SERU

M, EYE C

REAM + D

AY/NIG

HT C

REAM

(The serum is the m

ost active - should be introduced once the skin has had a chance to get used to the RE9 Advanced system

)

The Instant Lift Gel is an optional treatm

ent - it can be used at your discretion once your skin is com

fortable with the system

.

FOR EXTREM

ELY SENSITIVE SKIN

: D

AY 1: CLEAN

SER, DAY 2: TO

NER, D

AY 3: EYE CREAM

, DAY 4: D

AY/N

IGH

T CREAM

, DAY 5: SERU

M (used after the TO

NER)

WHAT TO

EXPECT

• When you begin using a product that actually w

orks to deep clean the skin,

you may experience a few

blemishes in the first few

days of usage.

This is NO

RMAL. The skin is just purging itself of im

purities under the surface.• W

hen you begin using a product that effectively exfoliates dead skin cells,

you may experience a little flakiness as old skin is loosened and new

cells

are brought to the surface.• You m

ay awaken w

ith an oily shine for the first few days of usage of the

Arbonne night cream

. After a few uses of the facial scrub, the dead cuticle w

ill

be removed and the night cream

will be able to penetrate the surface of the

skin adding m

oisture and nutrition to the sub layers of the skin.• If the RE9 set m

akes you feel “oily” the first few days, it m

ay mean that you

have never felt w

hat it’s like to have pH correct skin. That “moist”, “dew

y”

feeling is normal – that’s w

hat your skin is supposed to feel like! It’s not

necessarily oily; it’s just foreign to you.• Botanically-based, effective skin care m

ay be new to you and your skin.

Use your products exactly as directed for the length of tim

e your consultant

advises and then evaluate the results.

THIS M

ATERIAL HAS BEEN PRODUCED BY AN ARBO

NNE INDEPENDENT CONSULTANT, AND IS NO

T

OFFICIAL M

ATERIAL PREPARED OR PRO

VIDED BY ARBONNE. Updated April 2017.

Here are some examples… be excited, be yourself, don’t send a group message or text. Connect individually. You can use the guest portal to send info to your guests after you have connected with them.

***Before you start calling, be sure you have at least two dates with them you are hosting an event at your place, so that you can invite whose who say no to hosting themselves…

‣ WHY‣ FAVOR‣ TIME FRAME‣ PENCIL IT IN

New Consultant Asking Verbiage “Hi ______, it’s _______, do you have a quick minute?… Okay awesome! You may or may not know that I just started my own Arbonne business and I’m really excited about it! (insert why you started with what you didn’t like about your background). Since I’m new to the business, I need to get my calendar filled up and that why I thought of you! Would you be willing to do a favour for me and get a few friends together for a casual Arbonne event so I could practice and get more familiar with the presentation? I will spoil you rotten with host rewards! Do you think you could help me out, I would appreciate it so much!”

Existing Consultant Asking Verbiage 1.  “I had to call you, we have an awesome host special this month (pick something you know they

want) for anyone that has a few ladies together for an Arbonne show! I’ve only got a few dates left but wanted to make sure you got in on this!”

2. “I’m working really hard to get a few more shows on my calendar this month to hit a promotion, wondered if you would do me a favour and I will make it worth your while. Would you have 4-6 friends over, I’ll pamper them all (or teach them some makeup tips and tricks) with some of my favourite products and you will get all the rewards… it would mean the world to me!!”

How to Ask

Income Producing Activity #2 Group Presentations

3. “Hi Sally, as you know I own my own business now in the health and beauty industry and I am doing a handful of exclusive events this month and I was wondering if you would be interested in hosting one?” If they respond YES:“Great! Thank you so much! Let’s go ahead and pencil something in. Does a weekend or weeknight work best for you?”

GIVE THEM 2 OPTIONS OF OPEN DATES THAT YOU HAVE AVAILABLE AFTER THEY HAVE STATED THEIR PREFERENCE.

IF THEY HAVE HESITATIONS: ‣ Too busy: “I understand. What I am finding is that these events are super easy, I will do all of the work for you and you your friends will get a relaxing night off!

‣ I don't have many friends: “Our average event is only about 3-7 people. Small get togethers are great and we can still have a lot of fun!

‣ Let me check with my friends: Why don’t we just pencil in a date that works for the 2 of us and if we need to change it later for a date that works better with your friends, we can absolutely do that!

‣ My place is really small/remodelling, etc: Offer to have it at your place or find a coffee shop close by!

‣ NO: I completely understand. I am actually launching my business at my place on _____________. I would be honoured for you to come as one of my guests! Do you think one of those days would work for you?

********** IF THEY CAN’T host or attend one of your launches, DROP OFF A PAMPER BASKET with them and schedule a follow up appointment for you to sit down with them 1:1 and educate them on

Arbonne!**********

Want to ensure your shows / events you’ve worked so hard to get on your calendar HOLD?Follow these easy steps to decrease cancellations and postponed shows.

Step One: Thank You Card Be sure to send a thank you card & Host Package as soon as a host books – confirm the date and the time and when you will be in touch. Include host letter & Arbonne difference Document. (documents to include can be found at www.succeednations.com > system for success > Host Coaching) and a hand-written “thank you” card as soon as the event is booked and dated. Mail or drop off in a card in a clear 8 1/2 x 11 envelope. www.clearbags.ca).

Eg. “I’m so excited for your upcoming Arbonne Event on August 5th! You are doing me a wonderful favour and I am so thankful for you being open to having a few friends over to hear about Arbonne! Host are the lifeline of my business, I can’t wait to spoil you with host specials in return!! I will be in touch with you about 7-10 days before your event to chat more about everything and if you’d like I can give you a few of my personal favourites to sample then too! Thanks again and we’ll chat soon!”

Step Two: Coach your host on what to say to get guests to attend: Tell them how much you are looking forward to pampering and spoiling them friends and that it’s going to be really fun! An ideal party is 4-6 people. One third of those invited are usually able to attend so they needs to invite 12-18 people. Keep it simple – a buffet of snacks and drinks is not necessary – a couple simple but fun snacks that are keeping with theme are all that’s necessary.

(the #1 reason hosts cancel is because they can’t get guests to attend) Here is some verbiage you could suggest to them to invite their guests!

If the person being invited knows a bit about Arbonne…"Hi_____, I'm having an Arbonne & Wine (don't add the wine part if you know they don't drink lol) Night at my place on Tuesday, Feb 17th at 7 pm. I'm super excited because we are going to be doing facials and hand treatments!! You have to try the new skin care I've been using and they have new 40% discounts on the most popular products!!! The products are pretty awesome! You should come check it out!!! I've only got 6 spots available so please let me know if you can make it otherwise I'll open it up to someone else! It's going to be a fun night :)”

If the person they are inviting doesn't know much about Arbonne…“Hi _____, I'm hosting an Arbonne & Wine Night at my place Tuesday, Feb 17th at 7pm and I would love for you to join us! Arbonne has amazing products I think you will love! There is skincare line that I've just started using (I love it), a vegan, gluten free nutrition line and cosmetics that are amazing! I have been using Arbonne products for a while now and love everything I try....I think you will too;). I've only got 6 spots available so please let me know if you can make it otherwise I'll open it up to someone else! It's going to be a fun night: )”

Eg. “Hi Sally, I’m hosting an Arbonne Get Together for my friend (Consultants name here) and I thought of you right away! You have to check this stuff out, there products are amazing!! it is August 5th at 7 pm at my place and I have 6 spots available, do you want me to mark you down for one of them?!”

Host Planning for a Successful Event

Step Three: Make your Host an “Arbonne Lover” before their event (2 weeks prior)

• Offer a Pamper Basket a few days before the party with a few of your favourite products in it. Include a few of our best-sellers. RE9 Skin Care Set or Sample, FC5 Shower Set, Makeup Primer, Pure Vibrance Hair Serum. Also include: extra order forms and some business information (Hosts make great business partners!) Ask the Host to share their testimonials at their show!

• The verbiage I use for including business info is “I can’t wait for you to try everything in this pamper basket, I’ve added a few of my personal favourites as well as a bit of business info for you to take a look at.” (follow up with the business info after their event to see if they want that event to be their official launch event or their first “money making” event)

• Explain that all the guests have the opportunity to get 20% - 40% off their products at the party and their will be free product for booking incentives too.

Step Four: Explain the Host Specials to the Host before the event. (Often hosts assume that there isn’t much in it for them to host, we are able to offer the best host rewards thanks to Arbonne)

• Have your host write out their wish list of all the products they hope to earn so you (the Consultant) can help them achieve this.

Step Five: “Spice it up” if you have to (make it a theme party)

• Makeup & Margaritas / Sip & Paint

• Nutrition Tasting Event

• Express Genius Facial

• Favourites or best sellers event

• New Product Launch or Holiday Line Party

Step Six: The Final Details (phone host 3 days before their event)

• Tell them how excited you are to meet their friends (not “are we still on”)

• Ask host “How many are you expecting?” “So who are we spending the evening with?

• Let them know you will arrive 30-45 minutes before the party starts to setup.

• Ask them to have a sink area clear (for mini facials and / or hand treatments).

• Confirm the address and time the event will start. Ask them to have their guests there 10 minutes early for facials and /or hand treatments.

• Who would you like to spend this evening with who hasn’t given you a call yet?

• If the guest numbers aren’t what they want – say 2 – could they each bring a friend?

• Recap your theme. Are they ready?

Name: __________________________________________________________________________________ Address: ______________________________________ City: ______________ State/Prov: ____________ Zip/Postal: _____________ Phone: ______________________ Birthday: __________________ (DD/MM/YY)

Email: ___________________________________________________________________________________

Notes/Comments:

How Interested are you in the following?

Hosting an Arbonne Event of your choice with 4-6 friends?Learning more about Arbonne’s income opportunity?Opportunity of trying Arbonne products for 2-3 days in my home?Would you like to receive notifications of upcoming specials & events?

10 9 8 7 6 5 4 3 2 1

Not

Interested

Very

Interested

Need More

Information

10 9 8 7 6 5 4 3 2 1

Yes _____ No _____ 10 9 8 7 6 5 4 3 2 1

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Arbonne Client Card

• Preferred Clients save 20% to 40% and can earn a free product from our best sellers list• Consultants save 35% and can earn a $120 free product• Hosts can save almost 80% and earn free products

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Item # PriceDescription

Wish List...

CORE PRESENTATION - ANTI-AGING FROM THE INSIDE OUT *What you will need to bring based on 6 guests in attendance

BEFORE GUESTS ARRIVE:

INTRODUCTION:

Start on Time. Warmly welcome guests

People do business with people that they know, like & trust… Make sure to have FUN! • Thank you for coming • Tonight I am going:

o Share a bit about me o Share about Arbonne & what makes our products different o Share some of my favourite products o Share the discount options

DISCLAIMERS (Very Important) • I really feel that people come to the event like this for one of two reasons, some come to hear about

our phenomenal products & others come to hear about the business opportunity behind the products. Some come to hear about both!

• We will be focusing on the products but I do welcome as many business questions that you have. • I also want you all to know that my job tonight is not to convince anyone about anything. I am simply

here to share my passion of these products & knowledge behind the products with all of you.

YOUR 3 MINUTE “I STORY”

1. Background - what you did or do 2. What you did NOT like about it (this makes you relatable - DO NOT SKIP) 3. The solution - “Then I found Arbonne…” 4. The future - more travel, time freedom, time with family etc.

Be honest & authentic!

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PRODUCTS:

1. RE9 Face ASVP 2. Nutrition ASVP 3. Genius Ultra ASVP 4. Rescue & Renew Detox Lotion #6815 5. Rescue & Renew Detox Scrub #6812 6. Rescue & Renew Detox Gelee #6816 7. RE9 Body Firming Cream #841 8. 5 of your personal favourite products

ADDITONAL TOOLS:

1. Pens / Calculator 2. Host Gift 3. Dixie cups for sampling & tray for serving 4. Wash cloths / towels / headbands (optional) 5. Arbonne Success Stories (EOA’s)

FIND ON THE TEAM WEBSITE:

www.succeednations.com (password is consultant)

1. Client Care Cards with wish list 2. Three Ways to Win & ASVP - (close sheet)

laminate 2 pages back to back 3. RE9 Before & After pictures - laminate 4. Nutrition Before & After pictures - laminate 5. Genius Ultra Before & After pictures - laminate 6. Host Packages (see website for details)

End your story with: “I am looking for people to teach & train to do what I do. Watch what I do, if you are wanting another income stream, please consider starting your own successful business & becoming a part of our team.”

ARBONNE’s 3 MINUTE STORY

What makes Arbonne unique & different? • It’s our philosophy – Pure, Safe & Beneficial. If an ingredient is not PURE, it is not SAFE for you & the

environment; it does not go into our products. You BENEFIT from the RESULTS. We are so confident in our products; we have a 45 –day money back guarantee!

• At Arbonne, we are committed to our Green Philosophy. We are recyclable & earth friendly. • We are committed to providing you with incredible products that don’t add to your current chemical

exposure. • DID YOU KNOW?! Anything that goes on your skin enters into your bloodstream within 26 seconds.

Arbonne focuses on educating you on becoming "Healthy, Clean & Green" Inside & out.

Outside - Personal care products are formulated WITHOUT: Expand on one or two if you feel passionate about it

• NO animal products or by-products. Never tested on animals. Vegan Certified & PETA Approved • NO Parabens (Parabens increase shelf life of products 5 – 7 years, know to be harmful) • No formaldehyde. • No hormone-altering ingredients. • No PABA (harmful ingredients found in most sunscreens on the market) • No petroleum based products. Petroleum is in 98% of products on the shelves & have over 37

different names. They are inexpensive fillers & occlusive oils so they cannot penetrate the skin. Mineral oil is one of them & found in an astounding amount of popular products like baby oil. (optional: soda cracker & mineral oil demonstration)

• Arbonne is Swiss formulated & use the European Cosmetic Directive as our guideline, The European Cosmetic Directive is very strict!

Inside - Our Nutrition products are formulated WITHOUT: • NO Artificial colours • NO Artificial flavours or sweeteners (Arbonne uses Stevia) • NO Cholesterol or trans fats • NO GMO’s (genetically modified organisms) • Arbonne is Gluten Free, Dairy Free & Soy Free • Our products are pH correct

“Now I’m going to share with you some of our best sellers!”

ARBONNE PRODUCTS: Remember: Facts Tell & Stories Sell. If you have a personal testimony to share this is powerful to add

RE9 SYSTEM (Max 5 mins) Pass around the “RE9 Before & After” pictures (laminated or on an iPad)

• This line was recently reformulated with Orange Stem cells the gold standard ingredients • Ant-Aging & Preventative aging skincare system • Think of the RE9 system as a cake recipe. Individually the ingredients are great, but together they

create something spectacular! • Each of the steps has its own benefits, but collectively you will see the difference in your fine lines,

wrinkles, crow’s feet, skin tone & firmness • The system lasts for 4 - 6 months • Adjusts to all skin types (acne, normal, oily, combination, sensitive & mature)

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• It is never too late or early to use an Anti-aging product as it will help reduce any further damage, as well as correct damage that has already been done

Place the products in order & engage your audience (sample on the back of each guests hand)

Step 1 – RE9 Face Wash (am & pm) o Removes makeup o Gentle cleanser without stripping the skin o Pulls dirt & oil from your skin

Night treatment – GENIUS (pads) Cut one in ½ & have them use this on back of their hand o 1st Botanically based retinoid on the market! o They re-surface your skin with less irritation than a chemical peel o Great for any skin type o 100% of participants noticed improvements in the DEEPTH & WIDTH of fine lines & wrinkles after

8 weeks use of the product o This is recommended for ages 12 & up o Great for acne as well as reducing acne scaring

Step 2 – RE9 Toner (am & pm) Spray 1 pump on the back of the hand of each guest o Corrects your skin’s pH & minimizes pore size o A big part of ANTI-AGING is BALANCE. PH balance on the inside as well as on the outside. By

adding water to the skin, we disrupt the pH. If your pH is off you can overgrow bacteria & get acne or become too dry & get a chemical irritation. Alcohol/Acetone is in most toners. This can causes dryness & it can cause oily skin to become increasingly oiler

Step 3 - RE9 Renewal Serum (am & pm) ¼ pump on back of hand o The packaging is a bit darker than the rest of the line because it’s the “Hero” of the line! It’s

incredible for reversing the signs of aging! o A serum goes sub-cellular - where all the problems start. Your moisturizer will fix what has

already happened, your serum will stop things from happening before you can see it o Increases cell turnover rate. As we age the rate at which new cells come to the surface slows

(babies - 15 days, in your 40's – 45 days) o helps with fine lines, wrinkles & acne scaring

Step 4 - RE9 Eye Cream (am & pm) o Specifically for sensitive eye area, skin around the eyes is 4X thinner than the rest of your face,

that’s why you often see signs of aging there first o Helps with fine lines, puffiness & dark circles & wrinkles

Step 5 Morning – RE9 Day Cream (protector) Customizable: 1) Non SPF 2) SPF 20 Day Cream 3) SPF 20 Day Cream with Extra Moisture.

o Non SPF option is great for anyone sensitive to SPF o A very small amount of aging is genetic. o At night you would substitute this with the Night Cream…

Step 5 Night - RE9 Night Cream (corrector) ¼ pea sized on back of hand (use a spatula) o Corrects all the damage we have done to our skin throughout the day o Raise your hand if you have ever gone to bed with make-up on o Scary fact: Your skin ages 7 days for each night we fall asleep with make-up on. RE9 Night

Cream corrects this

RE9 ADVANCED ASVP (Arbonne Special Value Pack) • The entire RE9 set including the Genius pads is 40% off this evening • New PC’s also get to choose a free product from our list of Best Sellers • I will go into more detail about this offer at the end

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Extra: Depending on Audience (The RE9 Special is totally customizable depending on your skincare needs) The RE9 ASVP is also available with the Advanced Lifting & Contouring Eye Cream & Advanced Lifting & Contouring day cream (with SPF 15)

• These products would replace the Day Cream & Eye Cream we just went over • We recommend the Advanced Lifting & Contouring eye cream & day cream to clients with more

mature skin along with the advanced signs of aging such as sagging & loss of skin tone • This will help to plump the look of the skin as well as enhance the appearance of tone & firmness

GENIUS ULTRA **(5 MINS MAX)** This can be demonstrated on people’s hands or faces depending on the party style (do not use after applying SPF ie: RE9 Day Cream) Pass around the “Genius Ultra Clinical Before & After” pictures (laminated or on an iPad)

• This is a brand new category, we call it our “Magic Wand” • When Arbonne first launched the Ultra, they sold 6 MONTHS OF INVENTORY IN 2 WEEKS!

o Using Ultrasound technology, the Ultra emits 300,000 waves per second o Helps apply product more effectively to increase results o Enhances radiance of the skin, reduces fine lines & wrinkles o Helps provide a healthy luminous glow o The device helps our products work better o Results will vary from person to person & some will experience immediate results o When you buy the Anti-Aging set you can buy this $300 device for $124!!

How to Use: • Press power button once & choose a heat setting (3 options) • Apply cream with your fingers to the desired area of concern. Do small circular motions with the Ultra in

overlapping to work the product in • Runs for 60 seconds & will take a break at 30 seconds so you know when you are halfway through the

application. Then it will turn off automatically • Use for 60 seconds on each problem area • The Ultra is not recommended with SPF products or Acne products (When taking before & after photos of your clients results, finish with our Makeup Primer then take the photo)

ARBONNE ESSENTIALS – ANTI AGING on the INSIDE **(5 MINS MAX)** We have talked about chemicals & wrinkles on the outside; now let’s talk about the inside

Stats • #1 killer of men & women is cancer & 36% of Canadian’s are overweight • Cancer & obesity is directly related to sugar consumption. Canadians consume on average 1LB of

sugar a week!

So maybe we do need to significantly change our diet!

• ASK – Do any of you have the following symptoms: Low energy, anxiety, mood swings, brain fog, bloating, skin problems, & difficulty sleeping?

• These symptoms are directly related to the food we eat. We are what we eat. So don’t be fast, cheap, easy or fake

• Body Composition is 80% nutrition & 20% exercise. You can’t out exercise your fork

Arbonne can help with our Nutrition Product line

• Pass around before & after pictures • There is lots to share with our Nutrition line but today we are going to focus on our “30 days to Healthy

Living Challenge”

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• We run this challenge monthly • This is not a diet or fad or a rapid weight loss program. This is to feel your best lifestyle change.

o Increase nutrients o Balance blood sugar o Support elimination organs & removes toxins

• You will NOT count calories, points, carbs, fat or proteins • You WILL discover how to help your body naturally detoxify • Arbonne nutrition products are gluten free, low glycemic & vegan certified • The challenge is supported by a monthly Facebook group where you will find daily menus & weekly

grocery lists The challenge will assist you to make healthier food choices & you will learn how to eat clean.

Here’s whats included: ARBONNE ESSENTIALS PROTEIN POWDER – (sample homemade protein bars if you have them)

What you will find in the Arbonne Protein Shakes: • 11 ingredients that you can PRONOUNCE • Vegan Powder

o Yellow Pea (most highly absorbable form of protein available), brown rice & cranberry • Sweetened with stevia & pure sugar cane • Complete Amino Acid profile including 3 that we do not get in our daily diet • Replace 1 – 2 meals per day & or use as post workout recovery shake • Best blended with Almond milk & ice

DAILY FIBRE BOOST WHY WE NEED MORE FIBRE:

• Fibre helps us to feel full for longer • Fibre helps pull sugar, toxins & fat from our digestive tract • One serving provides ½ of the recommended daily value of fibre (12 grams soluble) • We need about 25 – 30 grams of fibre per day, the average American only gets 4 grams/day

ENERGY FIZZ STICKS (Instead of pre-made ENERGY Drinks) Tip: Sample both flavours, or have a bottle of water & show them how it works.

• Replace coffee & pop • Promotes proper pH. When your body is acidic, you are more prone to illness • Provides NATURAL energy WITHOUT the CRASH • Energy from Green tea, B12, & Chromium • Use 1 Stick in 8 – 16 ounces of water • Citrus or Pomegranate flavours - 30 sticks / pack • You get 2 boxes in the 30 day set

The Nutrition set also comes with: • 2 boxes of Arbonne’s Herbal Tea (great hot or cold) • Omega 3 Plus Supplements • 7 Day Body Cleanse to amp up your results

This program will allow you to: • Drop unwanted pounds & inches • Increase energy & boost immunity • Improve sleep • Improve skin

NUTRITIONAL ASVP PACKAGE • The Nutritional ASVP is also 40% off this evening • Plus a free product of your choice from a list of our BEST SELLERS

YOUR ARBONNE FAVOURITES & BEST SELLERS:

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• Pick 3 - 5 items. • Let the guests know you do other parties like healthy living, make-up etc. • Pass around the products • Tell your stories & the stories of other clients, stories sell!

Suggested Favourite examples:

BODY FIRMING CREAM - Sample a small amount to each guest with a spatula • Helps firm up those “fun” areas a lot of us struggle with • Reduces the appearance of cellulite, lightens stretch marks, helps with red bumps on the back of

arms, & is an incredible moisturizer • Great for expectant Mom’s & anyone wanting to keep their skin youthful

DETOX GELEE - Sample to each guest with spatula (ask if they feel it cooling?) • Have them apply to the backs of their necks and shoulders • Therapeutic gel made with marine extracts • Great for: sunburns, bug bites, sore/achy muscles, headaches, burns, cramps, blisters & more

PRIMER - Give each guest a small pump to try – feels like silk • Use after you moisturize your face to set your skin for the day or to prep your skin if you are applying

makeup • It will keep your makeup on & appearing fresher longer right into the evening! • Diminishes the appearance of lines & pores using Hylauronic filling spheres, green tea extract & grape

seed extract

LIQUID FOUNDATION - Sample a very small amount to showcase the coverage & texture • Light weight with great coverage • SPF 15 • Gives an airbrushed look • 15 shades, adjusts to your skin tone (I can colour match you all tonight)

CC CREAM • Light weight with light coverage. Conceals, minimizes pores, mattifies, brighten skin & moisturizes

IT’S A LONG STORY MASCARA • Water resistant & long wearing • Clinical studies participants - 97% loved the look of their lashes & were satisfied with the performance

FC5 HAIR PRODUCTS - pass around to smell • Salon quality hair care products are a must for any type of hair • Arbonne’s head of product development came to us from "Aveda" • More noticeable volume & shine

ABC PRODUCTS • Amazing baby products are a great alternative for those babies with sensitive skin or if you are just

conscious of what you are putting on their skin • Many young children who have not been able to tolerate regular sun screens can use Arbonne • The ABC line is also great for many adults who have skin irritations like eczema • The diaper rash cream is also great for bug bites & other rashes

BUSINESS & INCOME OPPORTUNITY **(5 MINS MAX)** Of all the amazing products I believe the Arbonne Business opportunity is our best product!!

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• We have talked about how this company can change your skin & your health – let me share a little bit about how it can change your life

• Social Marketing - fastest growing industry & the most misunderstood • Traditional retail production chain: Manufacturer – Distribution – Warehouse – Advertisement –

Retailer – Consumer • With Social Marketing - No middleman – Manufacturer to the consumer. Word of mouth advertising

o When was the last time you referred someone to a restaurant or a store? Did you get a kickback? I’m guessing no

• Global: USA, UK, Canada, Australia, Poland, New Zealand, Taiwan & Germany (in 2018) • No Inventory – products are purchased online & shipped directly to the consumer • What I do in Arbonne is teach & train people to use Pure, Safe & more Beneficial products & turn &

expense into INCOME. We all have a business in our bathroom! • Business model was designed to work around your life & your schedule

NUMBERS GAME - Do not skip over this

You will need 8 envelopes each with a hand made note inside with a dollar amount written on each (2 envelopes with $250 in each, 2 envelopes with $1,500 in each, 2 with $5,000 in each & 2 with $20,000 in each).

Now we are going to play a quick game before I go through the discount options. Go around the room & have each guest choose 1 envelope. Ask them not to open till you say. Inside your envelopes is a dollar amount & in a minute I want you all to open them & think about what you would do if you had that much extra income on a monthly basis. I want you all to DREAM!!!! Let’s have fun with it! Ok, go ahead & open your envelope! Watch the group to see who is the most engaged & ask them to share. Sally, what did you get? Ask each guest. Let’s go around & see what everyone would do with their extra income!

These incomes are actually all average incomes at the 4 management levels in Arbonne. • District Manager, where the average monthly income is between $250 - $1500, the average Consultants

achieves this within their first month or two. • Area Manager where the average monthly income is between $1,500 - $5,000 & on average it takes

between 5- 11 months to get there. • Regional Vice President is the 3rd management level with an average monthly income $5,000 - $15,000

(also where you get a bonus for a white Mercedes), the average time in Canada to get there is just under 2 years.

• National Vice President is the top where the average income is just over $20,000 / month. The average time to get there is 5 years!

This business for the first time in my life has given me hope! So I want to ask you what I was asked…

• Where will you be in 5 years? • Will you be happy doing what you do now? • If the answer is NO, you owe it to yourself to take a closer look at this business • I have a 20 minute video I can text or email to you tonight if you would like to learn a bit more

Now have your guests feel their “Arbonnized" hand. • Notice the difference in your skin after one use!! • You should see & feel the difference • You may even notice that the Arbonne hand will still be soft & noticeably different tomorrow. The

Natural oils that we use will penetrate you skin (unlike petroleum based products)

Pass out the Lapboards (without pens)

CLOSE - “3 WAYS TO WIN & ASVP” (laminate page 1 & 2 of this document back to back) Have guests follow with you - point to each option as you go through My job as a consultant is to help you find where you best fit

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1. We just talked about the best way – Consultant • $95 fee • 50% off packages of our best sellers to help you build up your kit • You are in business for yourself but not by yourself

2. Hostess • Hosts get THE BEST DEALS!!!!! • If you want everything, host a show • Simple, 3 - 8 guests is what I recommend, 5 is perfect

OPTIONAL: offer the following if you ARE NOT playing a booking game • Amazing product discounts – tonight you can save anywhere from 35 – 50% off what you

purchase when you put a date on my calendar for the next 30 days • Plus if it’s within the next 2 weeks you get a $100 in FREE products as a BONUS, if you book within

the next 30 days I will bring you $50 in FREE products - I will bring this to you at your show 3. Preferred Client

• Pay $24 & save 20% on all your products for 1 year (including tonight) (renew for $24) • Shop online with your discount & your products are shipped to your doorstep • You’ll earn Arbonne Rewards & savings on future orders • Optional: Have everyone grab their smart phones & download the “Shop Arbonne” App

• Do a draw for a free gift for everyone that downloads it right there • After tonight - that’s how you can order or if you prefer to order on your own.

Go over the packages & POINT TO EACH as you go through!!! • 20% Off Option “PC Basic Order”

o Qualify for a 20% discount with a $195 or more retail order (that’s $195 for $156) o New PC’s choose 1 free product from the list best sellers o Membership is $24 & gives 20% off for 1 year

• 40% Option: - Showcase this option. We want our clients buying in sets o Best Deal, there are 4 packages all at 40% off & come with free shipping o Plus new PC’s get to choose 1 free product from our best sellers list o What most people do is take buy 1 or 2 of the 40% off packages because they are the best

value & add a few favourites at 20% off

Before I pass out the catalogues, we are going to play a fun game!

BOOKING GAME - Have fun with this! Skip this if offering the above hostess incentive Booking Game details including video’s are on the team website: www.succeednations.com Password: consultant

• Envelope Game (Recommended) • Surprise Bag • Dice Game

SHOPPING TIME Pass out catalogues & pens

• This is your time to shop • If you could please complete your client care card & bring it to the checkout. • Jot down the products you are interested in on your “Wish List” • I would like to spend some time with you each individually to formulate a plan that works best for

your skin, health & your budget, even if you are not ordering tonight I would love your feedback! • If you would like your liquid foundation colour test I can you this for you as well • (Have 4 colours set up: Buff, Soft Blush, Honey Beige, & Neutral Beige. Apply a tiny amount of each

colour to your clients jawline, wait 30 seconds for the foundation to adjust to the skin’s pigment, choose the colour that is the closest to their natural skin tone)

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CHECKOUT - 3 Step - Separate yourself from the group for privacy Close each guest in order 1. Take order “I see you are interested in _____, can I go ahead & start helping you with your order?”

Focus on selling ASVP’s OR the “Basic PC order” of $195 or more…i.e “If you picked out another product, you would actually get to pick another product from a list of our best sellers for free!)

2. Book Presentation “I would LOVE to do a show for you, we have a number of different events (Skin Care Class, Nutrition Event, Spa Night, Cosmetic Event, Express Genius Facial Event) Which one do you think you & your friends would enjoy?”

3. Business (refer to what number they circled on the client care card)

“I see that you are looking for some more info on our income opportunity… if I send you home with a short recorded call explaining a bit more about the business, would you have a listen?” TIP: Offer to send the a Recorded Opportunity call on Facebook (Add them as a friend right then & there & send the link)

Make appointment to follow up to ask 3 questions: 1 - what did you like best? 2 - what surprised you? 3 - Interest on a scale of 1-10) OPTIONAL - Offer a 20 Minute Cosmetic Consultation

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Step One: Login (you need your ID & Password)

Step Two: “My Events”

•  “My Events & Presentations”

Step Three: Select event type “Presentation”

• Select Host & address (don’t change the date and time) then click “next”

• At the bottom of this page select “Place Orders”

Step Four: Order Summary Screen

• “Add Guest” (right-hand side)

• Select Client or Preferred Client depending on order type (If this is an existing client – have their email address or ID ready)

• Follow the steps to enter your client’s information.

Step Five: Guest Order Page

• This is where you enter each guest order individually.

• Input item #’s or description in “item entry” section along with quantity then click “add”

• If this is a New Preferred Client with a qualifying purchase ($195 Retail) add their free product for being a new PC under the “free gift” section below

• Select the proper shipping option below. If this order is being “consolidated” ($7 flat rate) select it now

****If the Consolidated Shipping address listed is NOT the correct address – Go back to Order Summary on the – scroll down slightly to see an address listed – click “Change” highlighted in green to change the address to the correct one**** – Fill in billing information – Click “add payment” (follow the steps) – Click “Save”*Once this order is complete (which is should be now) you are done this order. *Start the next guest’s order by clicking “Guest Orders”, then “Add Guest” – Follow Step 4 over again with the next order. Once all guest orders are entered move on to Step 6.

Step 6 – Host Orders, from the Order Summary page click “Host Orders”

• Scroll down to “Host Rewards Specials”

• $150 for $35 – click “select items” (once all products are selected) click “COMPLETE BUILD YOUR OWN” – Enter free product.

• Scroll to bottom of the page and select shipping option – click “Add Payment” – Click “Review & Submit” – Review Order Summary Screen – Click “Party Orders” at the bottom – Click “Submit Order” – Pop Up “Discounts are Available”, click “yes” as long as you are sure all rewards have been claimed.

• Once you see the “Commission Summary” with Order Reference #’s you are DONE!

Step by Step: Entering A Group

THINGS TO REMEMBER: 1. To offer HOST REWARDS you NEED minimum 3 buying guests and 250QV total. (Please see

Host Rewards Flyer for more details)

2. CONSOLIDATED SHIPPING – All orders consolidated will be shipped to the SAME ADDRESS. You NEED 3 GUESTS consolidating their orders in order to offer this. Each guest order will be charged $7 shipping regardless of their order total.

3. ENTER HOST ORDER LAST – The presentation volume from guests orders accumulated together to offer the host rewards. (Please see Host Rewards Flyer for more details)

4. A minimum of three orders with unique Arbonne IDs (whether Client, Preferred Client or Independent Consultant) must be placed through the program as guests for the Host to qualify for rewards. Host Rewards cap at 1,250 QV.

5. When the Group Presentation total QV is 500 or more, Hosts will receive free shipping for products selected as the Host Rewards. This offer is not available for Consultant Hosts.

6. Products that are NOT allowed in the Host Rewards ($150 for $35) include:

• Brush Set, item #7098

• Product Sets (eg. RE9 Advanced Set), instead of entering sets as 1 item, enter each individual item # and build the setup piece by piece.

Step One: Connecting and Building a Relationship

• Make two lists from the 100 person list you did in your start up workbook.

• Your goal is to write down as many names as you can think of people who you would like to partner with, and who you feel need to hear about this business opportunity.

• Ask yourself “How can I help create a positive change in this person’s life?”

• Take yourself out of the equation. This has everything to do with them and nothing to do with you (except to enjoy their partnership).

• Remember that if they say no to the business, you still want them to try product, and attend or host an event.

List One: Those whose needs you know (see sample below)

• People who may have a need for the business i.e financial, desire to be available to kids, aging, parents, have money but not time, people who would like to have more vacation time, be their own boss.

• Group according to needs. Go to step 2

List 2: Those whose needs you DO NOT know (see sample below)

• Connect over coffee, phone, Facebook chat – you don’t need to mention Arbonne yet… just focus on them… who are they, what are they looking for? How might Arbonne equal their dreams?

• Ask lots of questions to identify what their needs are (ie. “So what are you doing these days? Oh, that’s great, you must love that!” Kids? Busy? Do you still go to the gym we used to go to? etc.

• Focus on connecting or reconnecting and listen for the need. You are looking to see if Arbonne is a fit for them.

STEP 2: Providing Some Information About Arbonne

• Reach out again to let them know that you have an opportunity that would help them

• i.e. “Hi John ... I can't help thinking about what you said the other day and I didn't mention to you what I do but I think I can help wondering, if I sent you a video that explains a little bit about it and how it could help you, would you consider watching it?

• If they say “No” - “I totally understand, If I dropped off a free 3 day trial of our clinically proven Anti-aging skincare line would you use it and give me some feedback?” Book drop off

Income Producing Activity #3 Business Opportunity

• If they say “Yes” - “Great, I will send it to you and then we can chat after if you have any questions.When do you plan on watching it?

• “Sounds good, what time would be a good time to connect, it will be super quick, it’s just 4 quick questions?”

Book a time to connect

** Send a video DA of someone that they can relate to based on their need!

Step Three: Gathering Feedback/ Setting up the Next Meeting Connect and ask the following 4 Questions

1. What did you like best about what you heard?

2. What did you learn?

3. Do you know people who would be interested in this type of product or are looking to make extra income?

4. On a scale of 1-10 with1 being “I never want to hear about Arbonne ever again, 2-5 you want to try out the products, and 6-8 you want to a bit more info, 9-10 being that you are very interested and would like to learn more about having our own Arbonne business with me, where are you right now?

• No one is ever a 1!• If they are a 2-5: Offer a product Trial “I understand, we do have an incredible clinically proven anti-aging skincare line with me people begin to see results in 24 hours, if I dropped off a sample of it, would you use it and give me some feedback? (Book a drop off appointment)

• If they are a 6-8 – Book a three way conversation with your upline “I understand I definitely had questions as well. Let’s set up an opportunity for you to chat with someone who has been doing this longer…my friend (or Business Partner) “X” should be able to answer all of your questions.”

“We can do it in person or on the phone (or Facebook chat)… what works for you in the next day or two?” (Your upline with go through the business information in more detail and give them time to ask questions)

• If they are a 9 to 10 – Book a three way call with your upline “Sounds great, let’s get you started! I’m excited to work with you!”

When they are ready to start use “the Getting started” document on www.succeednations.com

For great videos to send your prospects visit succeednations.com > System for Success > Sponsoring - Discover Arbonne Calls*Make sure you have watched the video before you send it!! You can also invite them to a live DA event. Be sure to ask them the same 4 questions afterwards. Have an Opportunity pack for them and product to take home to try if they haven’t already.

LIST A: List of people who’s NEEDS you KNOW

Name Need VideoComment/ Next step (3 way call/ Product/

host?)

Sally Young Mom. Needs more time with kids

Nathalie Mullins Interested! Booked follow up with VP

LIST B: List of people who’s NEEDS you DON’T KNOW YET

Name Need VideoComment/ Next step (3 way call/ Product/

host?)

Name: ____________________________________________________________________________

Part One: Listen What do you do? How long have you been doing that? Does it give you the flexibility to do what you love? ____________________________________________________________________________________________________________________________________________Do you have kids/family, etc? Do you get to spend the time you want with them?______________________________________________________________________________________________If money & time weren’t an issue - what would you be doing right now? ____________________ _________________________________________________________________________________I’m curious, what piqued your interest in learning more about Arbonne? What do you already know about Arbonne? ______________________________________________________________ _________________________________________________________________________________What if you decided to give Arbonne a try and were able to earn a few hundred to a few thousand dollars a month - what would that provide for? What would you do with that money? _________________________________________________________________________________

Part 2: Your 60 Second Commercial • Your background• What you didn’t like about it• The Solution “And then I found Arbonne, which is a network marketing company, which I never ever

thought I would do! But once I actually looked into I realized I was just uneducated about what it was. Once I did my research I knew I just had to do it”

• Your future “What it’s given me, not only financially, is so much personal growth and a clear vision of where my family and I are headed. I am so excited about the future and this opportunity for my family.” (make this your own)

Part Three: Income Are you aware of the potential income available to consultants in this business? __________________We make money three ways, through commissions on the products we sell personally, overrides on the products our teams sell, and bonuses.

Level Average Income Time to Achieve Extra Incentive

District Manager $300 - $1,000 5 Months

Area Manager $1,600 12 Months Willable Business

Regional Vice President $6,600 24 Months Mercedes Cash Bonus

National Vice President $19,000 3.5 Years Maui in January

Coffee Date Outline

Looking at those amounts, what would make a significant difference in your life? What would allow you to do? _____________________________________________________________________________________________________________________________________________________________Do you know theres who are also looking to make an extra income? ____________________________________________________________________________________________________________

Part Four: Interest Level • So what is your interest in Arbonne at this point? On a scale of 1-10 with1 being “I never want to

hear about Arbonne ever again, 2-5 you want to try out the products, and 6-8 you want to a bit more info, 9-10 being that you are very interested and would like to learn more about having our own Arbonne business with me, where are you right now?

• No one is ever a 1!• If they are a 2-5: Offer a product Trial “I understand, we do have an incredible clinically proven anti-aging skincare line with me people begin to see results in 24 hours, if I dropped off a sample of it, would you use it and give me some feedback? (Book a drop off appointment)

• If they are a 6-8 – Book a three way conversation with your upline “I understand I definitely had questions as well. Let’s set up an opportunity for you to chat with someone who has been doing this longer…my friend (or Business Partner) “X” should be able to answer all of your questions.”

“We can do it in person or on the phone (or Facebook chat)… what works for you in the next day or two?” (Your upline with go through the business information in more detail and give them time to ask questions)

• If they are a 9 to 10 – Book a three way call with your upline “Sounds great, let’s get you started! I’m excited to work with you!”

When they are ready to start use “the Getting started” document on www.succeednations.com

For great videos to send your prospects visit succeednations.com > System for Success > Sponsoring - Discover Arbonne Calls*Make sure you have watched the video before you send it!! You can also invite them to a live DA event. Be sure to ask them the same 4 questions afterwards. Have an Opportunity pack for them and product to take home to try if they haven’t already.

You just had someone say YES they want to be a consultant - they are a 9 - 10! What do you do next? You simply close the process like you would a PC. You need to get them signed up

and place their start up order.

Step One: Congratulations! I am so excited to partner with you in this amazing business!

“So that we can figure out the best plan for you… tell me how you see Arbonne working for you?”

“So how much would you need to earn per month to make this worthwhile for you?”

“What are your short term goals? (within the next 6 months)”

“How about longterm? (3-5 years)” - Have a copy of the compensation summary to help you.

“Approximately how many hours could you commit each week to develop that kind of income?”

“If I could show you how to do that, would you be ready to plug into the start up process we recommend?”

“Great! So we need to get you to District Manager level as soon as possible so that you can truly maximize the compensation plan. Let me show you the tools you will need”

Step Two: Use the Investment Order sheet to explain what tools we use.

• Explain that they will use the RE9 sets as employees to sample “one on one” and they will need RE9 and Healthy Living ASVPs to display and sample at presentations. Keep it simple.

• Let them know that you will show them how they can earn their investment back.

• Go through the Investment order options together - “What would you like to do?”

• Listen and let them talk it through it.

• When they have reached a decision say “Great, lets get that done for you.”

Step Three: Fill in the paperwork or enter the order together If they need to talk to a spouse at this point - “no problem, if we booked a follow up meeting for tomorrow would that work for you?”

Step Four: Send them the “Getting Started” Booklet PDF

• You will go through the getting started document with them at this time.

• Let them know you're going to partner with them and match their effort

• You’re excited for them to get started

• Emphasis the importance of following the 7 day getting started plan!

• Read though day one and set up the date for strategy session #1 for the following day!

4 Steps to Close with a New