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DZINING THE TIMELINE INCLUSIVE DESIGN FOR THE 3RD AGE

WELCOME

November, 11th 2015

Presentation of SERVIOR

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1999 2000 2001

SERVIOR History

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15 homes

1650 residents

1750 employees

600 clients « meal on wheels »

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Homes

• Assisted living (RS)

• Retirement home (CIPA)

• Nursing home (MS)

Additional services for elderly people living at home

• Meal on wheels

• Lunch table

• Discovery day

• Holiday rooms

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Current activities

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SERVIOR benefits from a financial and administrative autonomy

1. Care insurance

Costs in relation with the « essential living acts » (hygiene, nutrition, mobility)

and the specific support

2. Living costs

Accommodation, hospitality and guidance (excluding long-term care insurance)

3. Health insurance

Paramedical acts or nursing acts

4. Other

Meal on wheels…

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Financial organisation

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Meal on wheels

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23 million € 19

99

144 million €

20

15

8

9

Homes and beds

15 homes: CIPA, MS, RS

1.619 beds (2013: 1533)

Occupancy rate: 98,6%

Daily living costs

(single room): 73 - 100 EUR

Beds: 65% CIPA, 33% MS, 2% RS

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September 2015 1656 residents

Evolution of the number of residents

January 1999 870 residents

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Typical client profile

Female (74%)

Average age: 85

Long-term care insurance

Nationality: Luxemburgish (91%)

Admissions: 453 per year

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Male Female

Age scale (clients)

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±1800 employees

+ 200 external

Evolution number of employees

644 employees

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Typical employee profil

Female (79%)

Care and guidance (68%)

Average age 41

Nationalities:

39% Luxemburgish

21% German

20% French

46% cross-border

New hires: 226 per year

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Distribution of employees by

sector

Care and guidance

Domestic economy

Administration

Technique

in %

16

Women Men

and more

to

to

to

to

Age scale (employees)

17

Training 2014

58.000 hours

2,4 million Euros

Training 2013

45.000 hours

1,8 million Euros

Training

Thank you for your attention