Improving the health and wellbeing of the adults, young people and children of Hillingdon

Healthwatch Hillingdon Launch Event

What is Healthwatch?Jeff Maslen, Chairman

About Healthwatch Hillingdon

Set up under the Health & Social Care Act 2012Established 1st April 2013 Replaced Hillingdon LINk Independent Company Limited by GuaranteeRegistered Charity8 Volunteer Board Members 4 Staff transferred from LINkContracted by Hillingdon CouncilHealthwatch England - leads and supports the national network of 152 local Healthwatch.

Our Mission

To become the influential and effective voice of the public and give adults, young people, children and communities a stronger voice to influence and challenge how health and social care services are provided within Hillingdon.

What has Healthwatch been set up to do?

Gather the views and experiences of local people

Make views known to commissioners and providers

To help people get the best out of their health and social care

To use statutory ‘enter and view’ visiting powers

Provide people with information, advice and support

Provide an advocacy service (provided by VoiceAbility)

Work with other local Healthwatch

Provide Healthwatch England with intelligence and insight

How we will do thisENGAGE

Working with organisations, community networks, groups and individuals we will gather the experiences and views of local people about local health & social care services.

INFLUENCEWe will let the decision-makers know about people experiences, how services can be improved and work with them to improve services.

•ENABLEThrough training and support, we will empower individuals and sections of the community, especially those that are seldom heard, to play their part in improving Hillingdon’s health and social care services

•INFORMProvide an advice and information service about access to local health & social care services.

Our achievements so far?

ENGAGING Built relationships with commissioners and providers of

services

Gathered evidence on patient experience of Accident & Emergency, Maternity and Domiciliary Care and are working with providers and commissioners to improve service quality

INFLUENCING Have seats at over 30 strategic meetings and working

groups ensures the public has a voice to influence services and enables us to inform the public

Built our credibility to enable commissioners and providers to value working with Healthwatch Hillingdon

Our achievements so far?

ENABLING Whilst developing Healthwatch we have continued and

built upon the work of LINk from the first day of operation

We continue to recruit, train and empower volunteers to enable them to help improve services in their community

INFORMING We are providing an information and signposting service

from our shop helping people to access local services

Keeping people informed on health and social care services.

e.g. Partnered Age UK to deliver a dementia workshop to 70 diverse elders

e.g. Keeping residents up to date on service changes

Setting Strategic Priorities

To improve the health and wellbeing of the adults, young people and children of Hillingdon

Improve the quality, safety and equity of access to health and social care services for all residents

Strategic involvement in the broad spectrum of commissioning changes within health and social care

Ensuring that Healthwatch Hillingdon becomes a recognised and effective Patient Champion for the people of Hillingdon

Developing our Work Programme

Promoting Healthwatch

Gathering and building the picture of user experience

Using the information gathered

Exploring the gaps

Reacting to change

Group work

Questions

1)What would you most like to change within health or social care in Hillingdon?

2)What achievements do you think would make Healthwatch a successful organisation?