improving all our services

Hertfordshire PartnershipNHS Foundation Trust

Improving all our services


Welcome

• Share our vision and plans with you

• Answer key questions you may have

• Update you on our progress

• Get your views to help with the developing plans


Turning our vision into reality

• ‘Leading By Design’ - our programme to deliver our vision by changing:

– how we deliver services

– Improve care and working environment

– how we support service delivery

– behaviours and mindsets


HPFT – What do we provide?

Primarily a community provider

• Community contacts 2009/10 – 450,000

• Referrals 2009/10 – 32,000

• Inpatient episodes 2009/10 – 2,000

• Services provided from 106 different sites


Health and Social Care provider

• Specialist Learning Disability

• Mental Health

• Substance misuse

• Primary Care medium secure


Leading by Design

How we deliver services


Simple, Quick Access – Future

• One co-ordinated service

• Simple, rapid access and advice

• One flexible networked team

“It was easy - one contact and a quick response”


Simple, Quick Access – Making it work


Clearer, Co-ordinated Journeys – Making it work

• Intended outcomes and journey clear

• Consistent quality and experience

• One partner through recovery journey

Recovery Journey


Changing Behaviour and mindset – More efficient delivery

• Integrated service teams

• Balanced workload

• Clear job plans and accountability

• More flexible, mobile working


Improved care and working environments – Future

The best care and working environments


Next Steps

improving all our services

Documents