improvement group ag power improvement process (pip) development and implementation of highly...

Improvement Group AG

Power Improvement Process (PIP)

Development and implementation of highly effective improvement and innovation processes

Wülflingerstrasse 271 CH-8408 Winterthur +4152 224 02 77 [email protected]

2 Improvement Group AG

A joint approach

Improvement Group AG and Qmarkets

A consultancy boutique specializing in substantial corporate development joined the global market leader specializing in enterprise-grade collective wisdom software solutions. A concurrence of favorable circumstances for a common mission:To provide improvement and innovation – processes, culture, customer experience – capturing the collective genius within those organizations.


Continuous Improvement in a Complex World

O 4000 employees reduce cost about €220m in one year. O 1300 employees develop a new product position and

generate added value about €10m in ten months.

That is improvement in big steps, tapping the Wisdom of the Crowd.

The philosophy to improve in small steps is also important but in specific situations with lower complexity.


Improvement und innovationThere are a many theoretical discussions about improvement and innovation, but in practice what matters is the sustainable development of the company, be it through innovation or improvement. In fact, a idea may be an innovation in one company and an improvement in another one.

The Power Improvement Process (PIP) will lead to innovation or/and improvement tapping the wisdom of the crowd.

For this we use the knowledge, know-how and gut feeling of employees, customers, Facebook followers, etc. and structure it in a process producing manageable results.


Power Improvement Processes (PIP) Two different starting points

PIP Campaign PIP IndividuallyThe management team has a specific question or problem and ask a defined community (employees, middle management, Facebook, …) to submit and discuss their ideas.

The LiveInnovator Session is a short time campaign but includes also all PIP steps – but in three hours, without workshops and travel planning.

Everybody who has an idea with the possibility to generate added value, be it an innovation or improvement, can submit it to an Idea Pool.


High speed PIP: LiveInnovator SessionO The session is starting with a virtual

brainstorming, including people within a meeting room and somewhere of the world.

O There is a structured process from such a brainstorming to evaluation of ideas, project proposals and constitution of the project team.

O Each process step can be specific designed and also run as the only part, e.g. as a brainstorming with experts to develop ideas for a specific question.

O In a session of two to three hours you get ideas and priorities from people around the world.

6


Overview Campaign /1Q

uesti

on,

issu

e Who: management teamTool: LiveInnovator

in advance

Define the community

Management, department, employees, Facebook followers, all

Communication processHow to address the community before, during and after the campaign?

Setup NetInnovatorAnonymous, alias, name? Categories, modes of evaluations, design, duration

Resources

PIP team, decision makers, finance

Cam

paig

n st

art

according to planPIP team follows the process


Overview campaign /2Re

sults

av

aila

ble PIP team

Raw dataExcel, Word summary structured by categories, priorities, participantsKeyword, cluster analysis - if needed

Basis for discussionsMind-map, (hypo-) thesis, summaries, proposals for next steps

Qualified ideas for a pitchWhich ideas should be further developed? Assignment to a topic-ownerGoals, timeline and budgetD

ecis

ion

I PIP team ManagementTools:• Assignment

process• Token voting• Virtual committee


Overview campaign /3Pi

tch

and

deci

sion

II

Topic-owner

Resonance within the project marketThe project idea published at the project market and the topic-owner looks for colleagues to build a teamWithout resonance no project

Project team develops pitchThe team develops and presents the pitch working together virtually and physically

Tools: LiveInnovator, NetInnovator

Go, stop, delayThe team gets the decision within days

Project tools: Similar NetInnovator or internal tools

Proj

ect m

arke

t

PIP team and management


Overview PIP Individually /1Id

ea P

ool f

or

idea

s Admin: PIP teamIdea Pool, voting, evaluation

setup

Who has access?In principle as many as possibleWith higher maturity also customers and external experts

TemplatesIdea: Need, beneficiaries, …Pitch: Project scheme

Idea PoolFeatures: Idea market, comments, voting, member login, …

PIP teamManaging and following the whole process

Decision processCriteria for qualification of ideasPower for decisions in a decision board


Overview PIP Individually /2

PIP team and management

Idea

mar

ket

on Id

ea P

ool

Pitc

h an

d de

cisi

onLook for resonanceThe idea needs followers and evaluationsColleagues are needed for collaborationOtherwise the idea will vanish

A virtual team is readyIf the writer has enough followers according to defined criteria the idea is submitted to the PIP team for a decision

idea writers

DecisionDecision within daysIf the idea is approved, the project planning starts


Get used to the instrumentsLI campaign and NI sessions with the management team

First experiencesLI campaign with 100-400 participantsLocal LI sessionsSome ideas on the e-board

Fully operationalLI campaign with employees and customersWorldwide LI sessions

A wide range of ideas on the e-board

PIP Culture

PIP

Resu

lts

Months 3 5 9

Power Improvement Process (PIP): Implementation


PIP development: Some pre-workContent Results Budget €

Analyze current processes• Continuous Improvement

Management• Innovation• Measurable results of those

processes

Cultural situation• Management by Delegation• Open mindedness• Hierarchical levels

Short report with conclusions for PIP

• Get to know the organization• Implications for the development of PIP• Revealing aspects of the internal process

culture

• Managerial background for the project• What could hinder or foster PIP?

• Presentation to Management Team10.000


PIP development: The Management Team gets in touch with the instruments

Content Results Budget €

LiveInnovator session with a current topic (brainstorming, evaluation and proposals for solutions)

NetInnovator campaign with a current issueDuration: one week

• The Management team gets a feeling for the instruments and the range of applicable topics

• Experience: How to find solutions with a team in a short time?

• Analysis and presentation

• The future role of the PIP team will be taken on IGAG

Budget including setup and licenses 14.000


PIP development: First experiences within the organization Content Results Budget €

Installing prerequisites• PIP Team• Decision process• Training

• Readiness for the start of a campaign

Setup a campaign• Chose a Topic• Define the community• Set campaign parameters• Essential: design the communication

process

• The Management Team is on board.• The PIP Team is ready to act

Ongoing campaign• Apply planned steps• Coaching of all involved people

• Information in between for the management team• PIP team is working

Analysis and interpretationPresentation

Debriefing session with the PIP TeamInformation of all participants (according the plan)

Familiarization with different methodologiesResultsLessons learned• Technical aspects• Cultural situation• Further steps and PIP Improvement

Lessons learned

Budget including setup, licenses and helpdesk 70.000


PIP Overview: Development and Implementaion „PIP Individually“ Content Results Budget €

Prerequisites• PIP Team is operational• Decision processes are clear• Cultural background is analyzed

Develop the design of the e-board

Write the functional specification

InstallationTests

Set operational• Teams • Departments• Expand the range more and

moreCoaching and facilitating

• Prerequisite for Qmarkets to work on

• Led by Qmarkets

• Management Team and PIP Team • First experiences and improvement

• Change management

Budget including setup and licenses for one year 75.000


Investement

Phase Budget €

General pre-work

First experiences with „LiveInnovator“ und „NetInnovator“

Development and implementation of PIP campaign

Development and implementation of PIP Individually

10.000

14.000

70.000

75.000

Total(including setup, licenses for 1 year; excluding VAT and expenses)

169.000

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