improved facility services project management process
DESCRIPTION
IMPROVED FACILITY SERVICES PROJECT MANAGEMENT PROCESS. PROJECT OUTLINE. PROJECT OUTLINE. How We Got Here UW-System Chargeback Policy & Construction Project Decision Matrix Desired Outcomes Customer Feedback Process Redesign Proposed Improved Process Guiding Principles. - PowerPoint PPT PresentationTRANSCRIPT
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IMPROVEDFACILITY SERVICES
PROJECT MANAGEMENT
PROCESS
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PROJECT OUTLINEPROJECT OUTLINE
• How We Got Here• UW-System Chargeback Policy &
Construction Project Decision Matrix• Desired Outcomes• Customer Feedback• Process Redesign• Proposed Improved Process• Guiding Principles
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• Reviewed statutes and policies
• Reviewed our existing process
• Reviewed the desired outcomes
• Reviewed best practices within the State
HOW WE GOT HERE
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STATE STATUTES &
UW-SYSTEM POLICY
Taken from UW-System’s Website
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RESPONSIBILITIES
• Over 5.0 Million square feet of buildings• An increasing presence at remote campus sites• The Heat Plant, Grounds,
Campus Infrastructure,and Distribution
• All Building Controls
Facility Services currently maintains….
As well as all Chargeback work….
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UW-SYSTEMBUILDING
MAINTENANCE
CHARGEBACK POLICYHow do you
know what is considered a work order?
Also find a link athttp://www4.uwm.edu/pps/Admin/LeftMenu
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DESIRED OUTCOMES
• Set specific goals for the process• Address bottlenecks in the process• Use customer feedback for improvement• Improve efficiency
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Facility Services does good work, but……
• Too Slow•Expensive• Inaccurate Estimates• Lack of Communication• Untimely Billing
CUSTOMER FEEDBACK
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After these assessments, our redesign evolved….• Illustrated Our Process• Blended with UW-Madison’s
Work Order Process• Addressed needed changes• Re-illustrated our Improved Process
PROCESS REDESIGN
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• Be Proactive - •Educate our customers• Learn from our customers• Focus on the Customer -• Project Communication Plan• Post-Project Surveys• Accountability• ???• ???
GUIDING PRINCIPLES
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By reengineering to optimize our processes and resources….• Increase Quality• Increase Speed • Increase Predictability• Increase Customer Satisfaction
IMPROVED PROCESS GOALS
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OUR CURRENT PROCESS
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OUR IMPROVED PROCESS
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You can help us improve:
PROPOSED IMPROVED PROCESS
Email your suggestions to the committee at:
[email protected] Volunteer to pilot this new processLet us know of other groups that
need to see this