important information about loan insurance (personal loan ... · proof 7 insurance important...

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Insurance

● Important information about Loan

Insurance (Personal Loan Protector)

● Personal Loan Protector Certificate

of Insurance and Policy Document

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Contents

Key facts about our insurance services page 4

Important information about Personal Loan Protector page 8

Certificate of Insurance Policy Document

Section 1 Are You Eligible? page 14

Section 2 Meaning of Words and Phrases page 15

Section 3 What Are You Covered For? page 18

Section 4 What Are You Not Covered For? page 22

Section 5 How Do You Make A Claim? page 24

Section 6 How Can You Change Your Claim? page 26

Section 7 Important Information page 26

Section 8 Unemployment Help Line – This service is provided

as an additional benefit of the product and does

not form part of your policy page 32

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1. The Financial Services Authority (FSA)

The FSA is the independent watchdog which regulates financial

services. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We offer products from a range of insurers.

We only offer products from a limited number of insurers.

We can only offer products from:

UK Insurance Limited for creditor insurance (with the life cover

element being underwritten by Direct Line Life Insurance Company

Limited)

UK Insurance Limited for home insurance

UK Insurance Limited for motor insurance

UK Insurance Limited for standalone travel insurance

Sterling Insurance Group Limited for personal accident insurance

(except our Direct Marketing channel where a product from Avon

Insurance plc is offered)

Royal & SunAlliance Insurance plc for student and graduate

Possessions

✓

about our insurance services

135 Bishopsgate

London

EC2M 3UR

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Royal & Sun Alliance Plc for safe custody insurance

National Westminster Life Assurance Limited for term assurance

National Westminster Life Assurance Limited for critical illness

insurance

Norwich Union Healthcare Limited for income replacement

insurance

Sterling Insurance Group Limited for accidental death insurance

offered with an Advantage Gold or Advantage Private bank

account or with Advantage Blue

UK Insurance Limited for travel insurance offered with an

Advantage Gold or Advantage Private bank account or with

Advantage Blue

ACE European Group Limited for payment card protection and

Domestic & General Insurance Plc for extended warranty

insurance provided with an Advantage Gold or Advantage Private

bank account

UK Insurance Limited for home emergency insurance provided

with an Advantage Private bank account

Royal & Sun Alliance Insurance Plc for Purchase Protection

insurance for an Advantage Gold or Advantage Private bank

account

Green Flag Motoring Assistance for car breakdown cover offered

with an Advantage Private bank account or with Advantage Blue

Landmark Insurance Company Ltd for Identity Theft Protection

offered with an Advantage Gold or Advantage Private bank

account

Lifestyle Services Group Limited provides the services and have

arranged the insurance cover with London General Insurance

Company Limited for Mobile Phone Insurance offered with an

Advantage Gold or Advantage Private bank account or with

Advantage Blue

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Lifestyle Services Group Limited provides the services and have

arranged the insurance cover with London General Insurance

Company Limited for Gadget and Handbag Cover offered with an

Advantage Private bank account

We only offer our own products.

3. Which service will we provide you with?

We will advise and make a recommendation for you after we have

assessed your needs.

You will not receive advice or recommendations from us for any

type of non-investment insurance contract. We may ask some

questions to narrow down the selection of products that we will

provide details on. You will then need to make your own choice

about how to proceed.

4. What will you have to pay us for our services?

A fee.

No fee.

You will receive a quotation that will tell you about any other fees

relating to any particular insurance policy.

5. Who regulates us?

National Westminster Bank Plc, 135 Bishopsgate, London EC2M 3UR

is authorised and regulated by the Financial Services Authority.

Our FSA Register number is 121878.

Our permitted business is arranging and advising on non-investment

insurance.

You can check this on the FSA’s Register by visiting the FSA’s website

www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

✓

✓

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6. Ownership

The Royal Bank of Scotland Group Plc, which is a parent undertaking

of various insurance companies in the Royal Bank of Scotland Group

(including companies in the Direct Line Group (such as Direct Line

Insurance Plc, Direct Line Life Insurance Company Limited, National

Insurance and Guarantee Corporation Limited, UK Insurance Limited

and Privilege Insurance Company Limited), Churchill Insurance

Company Limited and also National Westminster Life Assurance Limited

and Royal Scottish Assurance Plc), also indirectly wholly owns and

controls National Westminster Bank Plc.

7. What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing: National Westminster Bank Plc, Customer Relations Unit,

225 Shenley Road, Borehamwood, WD6 1TE

By phone: 0800 015 4212

If you cannot settle your complaint with us, you may be entitled to refer

it to the Financial Ombudsman Service.

By phone: 0845 080 1800

8. Are we covered by the Financial Services CompensationScheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation

from the scheme if we cannot meet our obligations. This depends on

the type of business and the circumstances of the claim. Insurance

advising and arranging is covered for 100% of the first £2,000 and

90% of the remainder of the claim, without any upper limit.

Further information about compensation scheme arrangements is

available from the FSCS.

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Important information aboutNatWest Loan Protector Insurance

Demands and Needs StatementWe have not provided you with a personal recommendation as towhether this policy is suitable for your specific needs, and it’s yourresponsibility to make sure that the policy is right for you. This productmeets the demands and needs of those NatWest customers who wishto ensure that their loan is covered in the event of accident, sickness,involuntary unemployment, death or major illness.

Statement of priceThe cost of cover will be detailed in your Credit Agreement and isinclusive of Insurance Premium Tax.

Your policy summaryPlease read this document carefully. Please refer to your policy wordingfor full terms and conditions. This document does not form part of thecontract between you and your insurer.

Please read your policy carefully to ensure it meets your needs.

Who is the Insurer?Accident, Sickness, Unemployment, Major Illness and Hospitalisationcover is underwritten by UK Insurance Limited. Life cover is provided byDirect Line Life Insurance Company Limited.

What Are the Features of the NatWest Policy?This NatWest Personal Loan Protector policy can cover your monthlyNatWest Loan repayments if you are unable to work for more than 14days in a row as a result of involuntary unemployment, accident orsickness.

In the event of a major illness that prevents you from returning to workuntil the original repayment date of your loan, a benefit payment of theoutstanding loan balance will be paid less any arrears, associatedinterest and costs.

In the event of your death during the period of cover, a benefit paymentof the outstanding loan balance, as at the date of death, will be paidless any arrears, associated interest and costs.

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If you are retired and under the age of 75, in the event of you beingconfined to Hospital as a result of an Accidental Bodily Injury for acontinuous period of 7 days we could cover up to 3 of your monthlyrepayments.

Major Illness, Accident and Sickness and Unemployment cover ceaseon the date you retire.

If you cancel your policy within 30 days of receipt of your loanconfirmation, the insurer will return any premiums paid in full providedno successful claim has been made within that time.

If you cancel your policy after the first 30 days following thecommencement date of your policy, you are entitled to a refund of partof your insurance premium provided you have not made a successfulclaim.

Please see the table below to see what cover you are eligible for:

Are You Eligible?On the commencement date you must:

• Be aged between 18-74;

• Be Working in the UK, including self-employment, for at least 16 hours per week, or where applicable. You are on statutorymaternity or paternity leave or retired;

• Be named on the Agreement. Only the first named applicant canbe insured under this insurance policy.

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Aged 18 until

Retirement

Retired until

age 74

Accident & Involuntary MajorSickness Unemployment Life Hospitalisation Illness

Yes Yes Yes No Yes

No No Yes Yes No

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What is the Duration of the Policy?

Your cover will run in conjunction with your NatWest Loan. As this

policy could run for several years, you may want to review your

insurance needs periodically to ensure the policy is adequate.

Your Right to Cancel

If this cover does not meet your requirements, please return all your

documents within 30 days of receipt. If you cancel your policy within

30 days of receipt of your loan confirmation the insurer will return any

premiums paid in full provided no successful claim has been made

within that time.

If you cancel your policy after the first 30 days following the

commencement date, you are required to give the insurer 30 days

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What Are the Significant Exclusions and Limitations?

The cover is subject to exclusions, all of which are fully explained in the

section ‘What Are You Not Covered For?’ in the Certificate of

Insurance. However, listed below are the significant exclusions and

limitations for your information;

Type of cover

Unemployment

Accident &

Sickness

Major Illness

Significant Exclusions or Limitations

• Knowledge of impending unemployment

• Unemployment occurring during the initial

exclusion period of 30 days

• Voluntary resignation/redundancy

• You must register with the Department for Work

and Pensions to be able to claim

• Self-employed and not ceased trading

• Related to a normal childbirth or pregnancy

• Wilful acts including cosmetic and beauty

treatments

• Alcohol and drugs related

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Below is an example of how this formula would work in practice:-

If a loan is taken out over 60 months, where the original premium is

£1,250 and the insurance was cancelled after 24 months, you would

be entitled to a refund of £383.20.

If the insurer cancels this policy early the insurer will provide you with

3 calendar months written notice. You will be entitled to a refund

calculated on a pro rata basis depending on how many months of

cover you would have had if the cover had not been terminated.

The insurer will continue to pay monthly benefits under the terms of the

policy for any valid claim that is being paid at the date of termination.

The cost of this insurance is detailed in your loan agreement.

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written notice. If you cancel your policy after the first 30 days following

the commencement date of your policy, you are entitled to a refund of

part of your insurance premium provided you have not made a claim.

Since the amount the insurer might have to pay in the event of a

successful claim is greater at the beginning of the term than at the end

the insurer does not calculate your refund on a pro rata basis. Instead

the insurer uses a formula called the Rule of 78, which reflects the way

the risk changes over the loan. Below is a table, which explains what

proportion of premium you would receive as a refund.

All figures used above are rounded to nearest whole number.

60 Month Loan 84 Month Loan

After 12 months 57% 68%





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How Do You Make a Claim?

To notify the insurer in the first instance, please contact your branch or

telephone the helpline on 0845 246 0461.

How Do You Make a Complaint?

Should there ever be an occasion where you need to complain, please

call the insurer on 0845 246 0461.

If you wish to write, then address your letter as follows, Customer

Liaison Unit, UK Insurance Limited, The Wharf, Neville Street,

Leeds, LS1 4AZ.

If the Insurer is unable to resolve the complaint or does not resolve the

complaint to your satisfaction, you may refer it to the Financial

Ombudsman Service (FOS). Their address is: South Quay Plaza,

183 Marsh Wall, London, E14 9SR, telephone 0845 080 1800.

Details About Our Regulator

UK Insurance Limited and Direct Line Life Insurance Company Limited

are authorised and regulated by the Financial Services Authority.

The Financial Services Authority website which includes a register of all

regulated firms can be visited at www.fsa.gov.uk/register, or the

Financial Services Authority can be contacted on 0845 606 1234.

Under the Financial Services and Markets Act 2000, the company may

be unable to meet all its liabilities to policyholders, compensation may

be available. Insurance advising and arranging is covered for 100% of

the first £2,000 and 90% of the remainder of the claim, without any

upper limit. For compulsory classes of insurance, insurance advising

and arranging is covered for 100% of the claim, without any upper

limit. Information can be obtained on request, or by visiting the

Financial Services Compensation Scheme website at www.fscs.org.uk.

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Important information Credit facilities: Over 18s only.

Personal Loan Protector The policy document explains how to make a claim and details the full complaintsprocedure in the event of a dispute. Insurance companies share information with eachother to prevent fraudulent claims via a register of claims and Insurance Hunter, acentral insurance application and claims checking database. A list of participants andthe name and address of the operator is available on request from the insurer.

Personal Loan Protector is underwritten by UK Insurance Limited and Direct LineLife Insurance Company Limited, both members of the Royal Bank of Scotland Group.

UK Insurance Limited, The Wharf, Neville Street, Leeds LS1 4AZ. Authorised andregulated by the Financial Services Authority. Registered in England No: 1179980.

Direct Line Life Insurance Company Limited. Registered office, 3 Eldridge Road,Croydon, Surrey CR9 1AG. Registered in England No: 2199286.

There is a choice of law applicable to this insurance but, unless the insurers agreeotherwise, the law for that part of the United Kingdom, the Channel Islands or Isleof Man in which you normally live will apply.

If you are not satisfied with any of NatWest’s products or services we have acomplaint handling procedure that you can use to resolve such matters. A leafletgiving details of the procedure can be obtained from any of our branches or bytelephoning us. We are a member of The Financial Ombudsman Service. If you arestill not satisfied after following our procedures, you can ask the Ombudsman toreview the complaint.

You can find out more about The Financial Ombudsman Service in a leafletavailable from any branch or by telephoning us. Alternatively you can write to:Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or telephone 0845 080 1800.

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Personal Loan Protector Certificate of Insurance

and Policy Document

Important – Please read this document carefully and keep it in a safe

place. Make sure that You are eligible for the insurance cover. You

should make sure You know what this insurance does and does not

cover. If You are not completely satisfied, return this document to Your

Lender with a covering letter stating Your name, address and loan

account details within 30 days following receipt of the letter from the

Lender advising that Your Loan has been made available. The Lender

will cancel the cover from the Commencement Date and refund the

premium paid, provided no claim has been made.

This certificate shows, that provided You are eligible and have paid

or agreed to pay the premium You are covered under an insurance

scheme for loan protection issued by Your Insurers to the Lender.

The information given to the Insurer orally, in writing or otherwise and

in the application, forms the basis of the contract between You and the

Insurer. You must tell the Insurer of any change to this information as

soon as possible, as failure to do so could affect the cover provided.

Section 1: Are You Eligible?On the Commencement Date You must:

● Be aged between 18-74;

● Be Working in the UK, including Self-employment, for at least

16 hours per week, or where applicable, You are on statutory

maternity or paternity leave or retired;

● Be named on the Agreement. Only the first named applicant can

be insured under this insurance policy.

If You are Working but are absent from Work at the Commencement

Date due to accident or illness, Your Accident & Sickness cover will not

start until You have returned to Work for a continuous period of at least

one calendar month.

You must also be under the age of 75 at the end date of your loan.

Please see the table over the page to see what benefits you are eligible for:

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Section 2: Meaning of Words and Phrases

These are listed in alphabetical order and have the following meaningswhenever they appear in bold within the policy.

Accidental Bodily Injury – Bodily injury occurring during the Period ofCover and caused solely and directly by accidental, external, visibleand violent means and independently of any physical or mental illness.

Agreement – The loan agreement between You and the Lender. The total amount of Your main loan must not exceed £25,000.

Carer – Being completely without Work solely due to the need to carefor an immediate family member (spouse, partner, parent, child) andbeing registered with Your local Social Services Department as a Carer(having undertaken a Community Care Assessment or Carers’Assessment that concludes an immediate family member requires carefor at least 25 hours per week).

Commencement Date – The date on which Your loan is drawn down,or the date You sign the application for insurance, whichever is the later.

Doctor – A UK registered medical practitioner, practicing in the UKother than You or Your relatives.

End Date – The earliest of the following dates:

● Your Agreement ends;

● All payments due to the Lender under the Agreement have been paid;

● The last payment becomes due under the original terms of theAgreement;

Aged 18 until

Retirement

Retired until

age 74

Accident & Involuntary MajorSickness Unemployment Life Hospitalisation Illness

Yes Yes Yes No Yes

No No Yes Yes No

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● The date of Your death;

● The date a judgement is entered in any court relating to Yourobligations under the Agreement or Your obligations stop or areassigned or transferred to someone else;

● The date the Agreement is referred to the Lender’s Insolvency &Debt Recovery Department;

● For Accident and Sickness, Unemployment and Major Illnessbenefit the date You retire from Work;

● For Life and Hospitalisation Benefit, the date you reach the age of 75;

● A Major Illness benefit is paid for You;

● 120 months after You enter the Agreement.

Hospital – A lawfully operated establishment in the UK (excluding aconvalescent, nursing or resting home or nursing or self care or restarea of a Hospital) which has accommodation for resident patientswith organised facilities for diagnosis and major surgery and whichprovides a 24 hour-a-day nursing service by registered nurses.

Hospitalisation/Hospitalised – You being confined to Hospital.

Insurer – UK Insurance Limited for Accident, Sickness, Major Illness,

and Unemployment cover and Direct Line Life Insurance Company

Limited for the Life insurance cover.

Lender – National Westminster Bank Plc.

Major Illness – A heart attack, cancer (excluding skin cancers other

than melanoma), a stroke (otherwise known as cerebro-vascular

accident lasting longer than 24 hours), coronary by-pass, kidney failure

(requiring dialysis) or major organ transplant (receiving a heart, liver,

lung, pancreas, kidney or bone marrow) which leaves You unable to

carry out the duties of Your Normal Occupation until the original

repayment date of the loan.

Monthly Benefit – The monthly repayment due from You to the

Lender as stated in Your Agreement. If You make a capital repayment

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in addition to Your normal monthly repayment, the amount paid by

the Insurer will be the normal monthly repayment. No cover will be

provided for any final payment due to the Lender, which exceeds the

normal monthly payment as stated in Your Agreement.

Normal Occupation – Your paid occupation immediately before Your

accident, sickness or Major Illness, or similar occupation that You are

able to perform or may reasonably become qualified to perform, based

on Your education, training and ability.

Off Sick – A period when You are unable to carry out the duties of

Your Normal Occupation due to an accident or sickness as certified

by a Doctor, which starts during the Period of Cover. You must be

under the regular care and attention of a Doctor.

Outstanding Balance – The amount You still owe to the Lender under

the Agreement, less any discount for paying the Agreement off early.

The Outstanding Balance on the loan will not include any Monthly

Benefit arrears, or associated interest and costs.

Period of Cover – The period from the Commencement Date to the

End date.

Retirement – Having permanently ceased Working.

Self-Employed – Actively Working in a profession or business alone or

in a partnership and paying Class 2 National Insurance under the Social

Security Contributions and Benefits Act 1992 and liable to pay income

tax under Schedule D of the Income and Corporation Tax Act 1988,

or a company director who is a controlling director.

Specialist – A Doctor who holds, or has held, a consultant appointment

in an NHS hospital in a specialty relevant to Your condition.

Temporary Work – Work that is not permanent and is not governed

by a contract of employment, fixed or otherwise, and is not Self-

Employment. Also Work that is seasonal or irregular.

UK – The United Kingdom, the Channel Islands and the Isle of Man.

Unemployment/Unemployed – A period when You are out of Work

or Temporary Work involuntarily and:

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● You are actively seeking Work;

● You are not in receipt of, or entitled to, any pay in lieu of notice;

● You have throughout Your claim been registered with the

appropriate authority (the Department for Work and Pensions).

If You have been entitled to make reduced National Insurance

contributions in the past or You are aged over 60 and in receipt

of pension credits then You do not need to be registered with the

Department for Work and Pensions.

Please note – if You are seeking Work in the EU for a period of up to

three months, You must make arrangements with the Department for

Work and Pensions to register as Unemployed in the country You are

going to. You must obtain a form E303/3 from the Pension Service in

Newcastle before leaving the UK.

War – Armed conflict between states, organisations, or domestic

factions of opposing citizens of the same country, characterised by

lethal violence between combatants or against civilians.

Work/Working – Being in paid employment or Self-Employment,

for at least 16 hours a week in the UK, or on statutory maternity or

paternity leave.

You/Your – The person to whom this policy has been issued provided

that they are named on the Agreement as the first named borrower,

are eligible, have applied for insurance and have paid, or agreed to pay

the premium.

Section 3: What Are You Covered For?

Accident & Sickness Cover

If You are Off Sick for a continuous period of at least 14 days during the

Period of Cover, the Insurer will pay to the Lender a sum equivalent

to the Monthly Benefit divided by the number of days that are in the

month You are unable to Work, for each consecutive day that You are

Off Sick. The payment will be made on a monthly basis. This entitlement

will continue until the maximum of 60 Monthly Benefits per claim have

been paid, or until the cover End Date, whichever happens first.

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For example if Your Monthly Benefit is £300 and You are Off Sick for

20 days in November the payment You will receive will be worked out

by dividing Your Monthly Benefit by the number of days in the month

and then multiplying by the number of the days in the month that You

have been Off Sick, which in this example would mean You would be

entitled to £200.

If You are Off Sick for two periods both resulting from the same cause,

that are separated by three months or less, the Insurer will treat this as

one claim, but will not pay any Monthly Benefit for the time in

between. Otherwise, if the cause is the same condition and the period

of time between the two claims is more than three months, You will not

be able to make the second Accident & Sickness claim until You have

been back at Work for three continuous months. If, however You are

Off Sick for a different cause, You will not be able to make a second

Accident & Sickness claim until You have been back at Work for 30

consecutive days.

After the maximum of 60 Monthly Benefits have been paid for any

period of accident or sickness, further claims for accident or sickness

must be preceded by:

● Three consecutive months in Work if the reason for claiming is

as a result of the same cause; or

● 30 consecutive days in Work if the reason for claiming is as

a result of a new cause.

Please note that cover and benefits paid under this section of the policy

end when you retire.

Unemployment Cover

If You are Working and become Unemployed for a continuous period

of at least 14 days during the Period of Cover, the Insurer will pay to

the Lender a sum equivalent to the Monthly Benefit divided by the

number of days that are in the month that You are out of Work, for

each consecutive day that You are Unemployed. The payment will be

made on a monthly basis. This entitlement will continue until the

maximum of 12 Monthly Benefits per claim have been paid,

or until the cover End Date, whichever happens first.

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For example if Your Monthly Benefit is £300 and You are

Unemployed for 20 days in November the payment You will receive

will be worked out by dividing Your Monthly Benefit by the number of

days in the month and then multiplying by the number of the days in

the month that You have been Unemployed, which in this example

would mean You would be entitled to £200.

If two periods of Unemployment are separated by three months or

less, the Insurer will treat this as one claim, but will not pay any

Monthly Benefit for the time in between. If the two periods of

Unemployment are separated by more than three months, You will

not be able to make the second Unemployment claim, until You have

been back at Work for three continuous months.

After the maximum of 12 Monthly Benefits have been paid for any

period of Unemployment further claims for Unemployment must be

preceded by three consecutive months in Work.

If You are receiving Unemployment benefit and want to start

Temporary Work which will continue for less than six months, please

tell the Insurer before You start this Work. The Insurer will not pay any

Monthly Benefit during the period of Temporary Work. However,

when the Temporary Work finishes, Your Unemployment claim may

continue in which case the Insurer will treat this as one continuous

claim until the cover End Date or until the maximum of 12 Monthly

Benefits have been paid per claim, whichever happens first.

If Your Work ends due to the need for You to become a Carer, You

may claim under this section. You will however be required to provide

evidence to substantiate Your claim, which is detailed in Section 5 –

“How Do You Make A Claim?”.


end when You retire.

Major Illness Cover

If You are Off Sick as a result of a Major Illness and Your Specialist

confirms You will remain Off Sick until the original repayment date of

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the loan, the Insurer will pay the Lender the Outstanding Balance on

Your loan.


end when You retire.

Life Cover

In the event of Your death during the Period of Cover, the Insurer will

pay the Lender the Outstanding Balance on the loan at that date.


end when You reach the age of 75.

Hospitalisation Cover

If You are confined to Hospital as a result of an Accidental Bodily

Injury for a continuous period of 7 days during the Period of Cover,

the Insurer will pay to the Lender a sum equivalent to the Monthly

Benefit divided by the number of days in the month that You are

Hospitalised, for each consecutive day that You are Hospitalised until

the cover End Date or until the maximum of 3 Monthly Benefits for

each claim have been paid.

If You are Hospitalised for two periods that are separated by 3 months

or less and each period of Hospitalisation results from the same

cause, the Insurer will treat both periods in Hospital as one claim,

however the Insurer will not pay any Monthly Benefit for the time

between the two periods.

If You are Hospitalised for two periods that are separated by more

than 3 months and the cause of you being Hospitalised for a second

time is the same as the cause of the initial claim, You will be restricted

from making another Hospitalisation claim for 3 months once Your

first period of confinement to Hospital has ended. However, if the

cause of You being Hospitalised for a second time is different from the

cause of the initial claim, You will only be restricted from making

another Hospitalisation claim for 30 consecutive days once Your first

period of confinement to Hospital has ended.

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end when You reach the age of 75.

Section 4: What Are You Not Covered For?

A. This policy does not cover any accident, sickness, Unemployment,

Hospitalisation or Major Illness arising wholly or partly from:

● Normal pregnancy (including multiple pregnancy) or childbirth,

including delivery by caesarean section or any other medically

or surgically assisted delivery which does not cause medical

complications. This exclusion does not apply to any complication

of pregnancy, which is diagnosed by a Doctor, or Specialist in

obstetrics;

● Your wilful or deliberate actions during the Period of Cover;

● Anything which occurs as a result of taking alcohol or drugs

(unless they are taken under the direction of a Doctor and are

not for the treatment of drug addiction);

● War; or

● Any medical operations or treatments not medically necessary,

including cosmetic or beauty treatments.

B. This policy does not cover any period of Unemployment:

● Which occurred before the Commencement Date;

● If You are informed, within the first 30 days immediately after the

Commencement Date, that You are to lose Your employment,

or You knew it to be impending when You signed the

Agreement, whether or not You had received official notice;

● For any period for which You received, or are entitled to receive

payment in lieu of notice. After this period You will have to be

Unemployed for 14 days in a row before You will be able to

make a claim;

● If it results from Your resignation, voluntary redundancy or early

retirement or if You are Self-Employed and Your business

voluntarily ceases trading;

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● If it results from Your dismissal, which is caused by Your own

misconduct;

● If it results in the non-renewal of a fixed-term contract; however

this exclusion will not apply if You are Working on a regularly

renewable contract and benefit will be paid if:

● You have been on a contract with the same employer for at

least 12 months and had the contract renewed at least once;

● You have been under contract with the same employer for

a period of 24 months;

● You were originally Working on a permanent basis with the

same employer but were transferred to a fixed-term contract

by the employer without a break in Work;

● You are Working on a contract, which is not regularly renewable

but individually negotiated, and You have been with the same

employer for at least six months and had Your contract renewed

at least twice, and Your contract is terminated before it was due

to expire. If this is the case, then otherwise subject to the terms of

the policy, the Insurer will restrict payments to the period up to

the original contract expiry date;

● If You are Self-Employed and Your business stops trading

temporarily; or

● If You are in Temporary Work;

● However, if You are claiming under the Policy and You take any

Temporary Work which lasts less than six months, the claim will

freeze while You are in Temporary Work. When the Temporary

Work finishes, Your claim will continue from the point it was at

before You took the Temporary Work (with any accumulated

time that was put towards fulfilling the 14 day waiting period,

continuing once the Temporary Work has ended).

Repayment Holidays and Capital Repayment Holidays

If You claim for Accident, Sickness, Unemployment or Hospitalisation

during a repayment holiday, no benefit will be paid for the duration of the

repayment holiday period as there will be no repayments that require

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cover at that time and because You will not be paying any premium during

this period. Life cover however will continue to be offered during the

repayment holiday subject to the terms and conditions on this policy. Your

12 months’ Unemployment, 3 months Hospitalisation cover or 60

months’ Accident and Sickness cover will begin from the month You make

Your first repayment. If the claim arises during a capital repayment

holiday, any benefit paid will reflect the reduced monthly repayments due

at that time. In both cases, if the period of Accident, Sickness,

Hospitalisation or Unemployment continues beyond the repayment or

capital repayment holiday period, any benefit paid will increase to reflect

the monthly repayment(s) then due.

Section 5: How Do You Make A Claim?

To notify Your Insurer of a Life claim Your personal representative

should contact the Helpline on 0845 246 0456 and send an original

Death Certificate to UK Insurance Limited, Claims Unit, PO Box 106,

37 Broad Street, Bristol BS99 7NQ.

To notify Your Insurer of an Accident, Sickness, Unemployment,

Hospitalisation or Major Illness claim You should contact Your

branch or the Helpline on 0845 246 0456 to request a claim form.

Lines are open 9am to 5pm, Monday to Friday. Calls may be recorded.

Hearing or Speech impaired customers can contact the Insurer on

Minicom 0800 051 3030.

Please fill in the form fully and accurately and, where applicable,

arrange for Your Doctor, an official of the Department for Work and

Pensions and Your employers to fill in the appropriate sections and

return it to the address shown on the form.

In order to verify Your claim, You will have to provide any proof that is

reasonably requested (at Your own expense, if any). If adequate proof

is not received Your claim may not be paid.

You (or Your personal representative for a Life claim) may be asked for

more information, for example:

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Life claims –

● an original death certificate (in English) or an office copy of Grant

of Probate/Letters of Administration.

Accident, Sickness & Major Illness claims –

● a certificate from Your Doctor and employer saying that You arenot Working; You may also be required to be examined (at theInsurer’s expense) by a Doctor of the Insurer’s choice.

Unemployment claims –

● a copy of the Jobseekers Agreement that You signed with theDepartment for Work and Pensions, or a record of any jobapplications You have made. If You are Self-Employed theInsurer will require satisfactory proof of Your bankruptcy or theinvoluntary insolvency of Your business and ceasing to trade.

Hospitalisation claims –

● copies of Your medical certificates and/or Doctor’s statements.

Carers –

● Evidence that You are required to care for an immediate familymember, a Community Care Assessment or Carers’ Assessmentand that You were not aware of the need for You to become aCarer at the Commencement Date.

You will also be asked to fill in a continuation claim form (at Your ownexpense, if any) for each month that You continue to claim forAccident and Sickness or Unemployment. You should send this to theInsurer on a monthly basis unless otherwise stated. Your claim may bedelayed if the Insurer cannot verify it because You are late in sendingthe Insurer Your continuation claim form. As soon as You go back toWork You should tell Your Insurer, so that the correct final paymentcan be made and Your claim closed.

Any claim supported by a false declaration or found to be fraudulent,unfounded or intentionally exaggerated will not be paid. If this happensor if You carry on claiming after You have returned to Work Yourinsurance will be cancelled, without the three months’ written notice,and action will be taken to recover any overpayments.

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All Monthly Benefits will be paid to the Lender.

The Insurer will only pay one type of benefit (Accident, Sickness,Hospitalisation or Unemployment) at a time.

If You or Your partner are receiving any State benefit, You should advisethe appropriate authority if You are also claiming under this policy. Insome circumstances, the amount of Monthly Benefit You receive underthis policy may affect Your entitlement to State benefit. Your localemployment authority will be able to provide You with further information.

Section 6: How Can You Change Your Claim?

If the Insurer is paying an Accident or Sickness claim and You becomeUnemployed or vice versa please tell the Insurer as soon as possible.Depending on the situation the Insurer may send You a new claim form,which will need to be completed by Your Doctor/employers and/orDepartment for Work and Pensions to ensure Your claim is valid. TheInsurer will treat Your Accident, Sickness and Unemployment claims asone continuous claim and payments will continue without a further waitingperiod up until the cover End Date or until the maximum number ofMonthly Benefits have been paid, whichever happens first.

Section 7: Important Information

Your Right to Cancel

If this cover does not meet Your requirements, please return all Yourdocuments to Your branch with a covering letter stating Your name,address and loan account details within 30 days following receipt of theletter from the Lender advising that Your Loan has been made available.Your cover will be cancelled and any premium paid will be returned infull, provided no claims have been made on the policy during that time.

Complaints Procedure

Should there ever be an occasion where You need to complain, pleasecall the Insurer on 0845 246 0455, lines are open 9am-5pm Mondayto Friday. Calls may be recorded. Hearing or Speech impairedcustomers can contact the Insurer on Minicom 0800 051 3030.

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If You wish to write, then address Your letter to Customer Liaison Unit,UK Insurance Limited, The Wharf, Neville Street, Leeds LS1 4AZ.

If the Insurer is unable to resolve the complaint, You may refer Yourcomplaint to the Financial Ombudsman Service (FOS). Their address is:South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0845 080 1800.

If You do refer Your complaint to the Financial Ombudsman Service,this will not affect Your right to take legal action.

A copy of the Insurer’s complaints procedure leaflet is available on request.

Choice of Law

The law applying to this insurance shall be the law of England andWales unless there is a written agreement to the contrary.

Claims Investigations

In the event of a claim, any information, which You provide or haveprovided to the Insurer, will be put on the Register of Claims through whichinsurers share information to prevent fraudulent claims. A list of participantsand the name and address of the operator are available from the Insurer.

Cost

The cost of this insurance is detailed in Your Agreement. The premiumhas been added to the amount You have borrowed and its cost ispayable by monthly instalments over the duration of Your loan. Interestwill accordingly become payable on this premium over the full term ofthe loan, or until the loan is repaid.

Termination of Contract

If You cancel Your policy after the first 30 days’ following theCommencement Date, You are required to give the Insurer 30 dayswritten notice. Once this notice is given, You will be entitled to a refundof part of Your insurance premium provided You have not made a successful claim.

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Since the amount the Insurer might have to pay in the event of a successful claim is greater at the beginning of the term than at theend the Insurer does not calculate Your refund on a pro rata basis.Instead the Insurer uses a formula called the Rule of 78, which reflectsthe way the risk changes over the loan.

Below is a table, which explains what proportion of premium You wouldreceive as a refund.

All figures used above are rounded to nearest whole number. Below is anexample of how this formula would work in practice:

If a loan is taken out over 60 months, where the original premium is£1,250 and the insurance was cancelled after 24 months, You would beentitled to a refund of £383.20.

If the Insurer cancels this policy early the Insurer will provide You with 3calendar months written notice. You will be entitled to a refund calculatedon a pro rata basis depending on how many months of cover You wouldhave had if the cover had not been terminated. The Insurer will continueto pay Monthly Benefits under the terms of the policy for any valid claimthat is being paid at the date of termination.

Business Language Used

The language used in this is and all other documents relating to this policy isEnglish. All future communications both verbal and written will be in English.

Assignment

You cannot transfer Your rights or interest in this policy to any other person.If the Insurer transfers their rights and interests in this policy to any other

60 Month Loan 84 Month Loan






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person Your rights and interests under this policy will not be diminished andthe level of service received under this policy will not be diminished.

The Insurers

Accident, Sickness, Major Illness, Hospitalisation and UnemploymentInsurance is underwritten and provided by UK Insurance Limited,Registered Office, The Wharf, Neville Street, Leeds LS1 4AZ. Registered inEngland No. 1179980. The Life Insurance is underwritten and provided by Direct Line Life Insurance Company Limited. Head office: 6 Atlantic Quay,55 Robertson Street, Glasgow G2 8JB. Registered Office: 3 Edridge Road, Croydon, Surrey CR9 1AG. Registered in England No.2199286. Both companies are authorised and regulated by the Financial ServicesAuthority.

Details About Our Regulator

The Financial Services Authority website which includes a register of allregulated firms can be visited at www.fsa.gov.uk/register, or the FinancialServices Authority can be contacted on 0845 606 1234. UK InsuranceLimited is entered in the FSA ’s register under number 202810, Direct LineLife Insurance Company Limited is entered under number 170956.

Under the Financial Services and Markets Act 2000, should the Companybe unable to meet all its liabilities to policyholders, compensation may beavailable. Insurance advising and arranging is covered for 100% of thefirst £2,000 and 90% of the remainder of the claim, without any upperlimit. For compulsory classes of insurance, insurance advising andarranging is covered for 100% of the claim, without any upper limit.Information can be obtained on request, or by visiting the FinancialServices Compensation Scheme website www.fscs.org.uk.

Connected Companies

National Westminster Bank Plc, UK Insurance Limited and Direct Line LifeInsurance Company Limited are connected companies as they are allmembers of The Royal Bank of Scotland Group.

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YOUR INFORMATION

Who we are

Accident and Sickness, Unemployment, Hospitalisation, Major Illness andLife cover is arranged by National Westminster Bank Plc and underwrittenby UK Insurance Limited (“UKI”) and Direct Line Life Insurance CompanyLimited (“DLL”).

You are giving Your information to National Westminster Bank Plc, UKI and DLL. All are members of The Royal Bank of Scotland Group (The Group).

For information about our Group of companies please visit www.rbs.comand click on ‘About Us’, or for similar enquiries please telephone 0131556 8555 or Minicom 0845 900 5960.

Your electronic information

If You contact Us electronically, We may collect Your electronic identifier,e.g. Internet Protocol (IP) address or telephone number supplied by Yourservice provider.

How we use your information and who we share it with

Your information comprises all the details We hold about You and Yourtransactions, and includes information obtained from third parties.

We may use and share Your information with other members of the Groupto help Us and them:

● assess financial and insurance risks;

● recover debt;

● prevent and detect crime;

● understand our customers’ requirements;

● develop and test products and services.

We do not disclose Your information to anyone outside the Group except:

● where We have your permission; or

● where We are required or permitted to do so by law; or

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● to credit reference and fraud prevention agencies and othercompanies that provide a service to Us or You; or

● where We may transfer rights and obligations under this agreement.

We may transfer Your information to other countries on the basis thatanyone to whom We pass it provides an adequate level of protection.However, such information may be accessed by law enforcementagencies and other authorities to prevent and detect crime and complywith legal obligations.

From time to time We may change the way We use Your information.Where We believe You may not reasonably expect such a change Weshall write to You. If You do not object to the change within 60 days, Youconsent to that change.

Fraud prevention agencies

If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information toprevent fraud and money laundering, for example when:

● Checking applications for, and managing credit and other facilitiesand recovering debt;

● Checking insurance proposals and claims;

● Checking details of job applicants and employees.

We, and other organisations that may access and use informationrecorded by fraud prevention agencies, may do so from other countries.

We can provide the names and addresses of the agencies We use

if You would like a copy of Your information held by them. Please contact

Us at the address below. The agencies may charge a fee.

If You would like a copy of the information We hold about You, please

write to: The Data Protection Officer, Regulatory Risk Department,

Churchill Court, Westmoreland Road, Bromley BR1 1DP quoting Your

reference. A fee may be payable.

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Section 8: Unemployment Help Line

This service is provided as an additional benefit of the product and does

not form part of your policy.

This is a free, independent and confidential advisory service for you to use

at any time. It provides confidential advice and assistance on

unemployment related issues. The advisers will give you practical guidance

and provide extensive details of many sources that may help you to find

new employment such as:

● Help finding prospective employers

● Advice on interview techniques

● Guidance preparing CVs

● Advice on State benefit eligibility and procedure

● Help finding retraining opportunities

● Support and advice on redundancy including payment entitlement

To take advantage of this service, please call 01582 429222 where the

advisers will be pleased to assist you. Lines are open from 9am to 5pm,

Monday to Friday. The service is provided at no extra cost, other than the

cost of your telephone call.

National Westminster Bank Plc, UK Insurance Limited and Direct Line Life

Insurance Company Limited cannot accept responsibility for the

unavailability, quality or standard of advice provided nor for any

consequences resulting from or arising out of the use of these services

apart from in the case of injury and death.

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Notes

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Notes

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Notes

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National Westminster Bank Plc, 135 Bishopsgate, London EC2M 3UR. NWB 4877 7 July 2008

It’s easy to get in touch

0845 30 30 320(8am–8pm, Monday to Friday, 9am–4pm Saturday, excluding Bank Holidays)

Minicom users can call

0800 917 0526

natwest.com/loans

Maximum call charge from a BT landline is 6p plus up to 2p per

minute. Calls from other networks may vary. Calls may be recorded.

This leaflet is also available in Braille, in large print and on audio tape.

Please call 0800 917 0527 to request that the brochure be sent to

you in an alternative format.

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