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Chat Tutorial for Organization Representatives

IMPORTANT: Google Chrome is the preferred browser; however, either Chrome or Firefox are required if you want to participate in video/audio chats (strictly optional). * If using Internet Explorer, you MUST update to IE Version 11 or Edge

Table of Contents

Slide 3: Entering a Chat Room

Slide 4: Managing Sounds & Room Settings

Slide 5: Uploading Files & Pictures

Slide 6: Changing Availability Status

& Sending Group Messages

Slide 7: Reviewing Candidates’ Details

& Downloading Chat Transcripts

Slides 8-10: Sending Private Messages

Slide 11: Receiving Message Notification Alerts

Slide 12: Multi-Media Options & Technology Required

Slide 13: Broadcasting Your Video/Audio to a Group

Slide 14: One-to-One Private Video Chats

Slide 15: How to Share Your Screen in the Chat Room

Slide 16: Sharing Your Screen using Chrome

Slide 17: Sharing Your Screen using Firefox


Click “Chat Now”

Note: Chat icons indicate person’s chat status. (Click “x” to close)

Next Screen Shown Below

Join Chat Session


Room Settings: Update Chat Room: update chat room name, welcome message, and/or chat times. Manage Chat Responses: add/update stored messages for yourself and other chat reps. Edit Profile: (only available to organization admins) edit organization profile. End Session & Close Room: allows you to close room – this will expel all users from your room and should only be used at the end of your chat session.

Click the icon to manage your sound settings. You may choose to mute all sounds, or vary the way that the chat room alerts you to chat room activity.


All Organization Reps listed here

All Candidates listed here

Idea: Add documents to “Files” that Candidates can download from chat (only admin has permission to add files to Folder)

Add a picture: go back to your fair dashboard and click the “Edit Profile” button beside your name. There will be a button to “Upload Personal Photo”.


Group Chat: Messages typed here are visible to the entire Chat room

Important: When a visitor joins your room, you receive a sound alert (knocking sound)

Click down arrow to access and send “Stored Chat Responses”

Click drop-down to indicate “Available” for Private Chats or “Busy” (unavailable)


Click icon for drop-down menu

From Menu: review Candidate’s profile and invite Candidate to Private Chat

To track candidates who visit your chat sessions, click “Add to Favorites” and add notes in account dashboard

“Download Chat Transcript” of all Chats Note: Transcripts are only available to organization reps.

Click business card icon to view candidate details and résumé


“P” icon indicates you are in a Private Chat with User. “Checkmark” icon indicates an Organization Rep has initiated a Private Chat with User.

After starting a Private Chat, a new chat window opens below. (Enter and send private text in this area)

Take notes on candidates in a private chat; they will be available in the downloadable “Candidate Report.”

Important: Private Chats are shown in the Light Blue section below (Only visible to the Candidate in Private Chat)


OPTIONAL: Click “Maximize View” to see only your Private Chat on the screen. “Minimize View” to see Group Chat responses simultaneously. (split screen)


You will receive alerts (yellow box) indicating a Private Chat request and number of missed messages from Candidate. Click Candidate name to Private Chat.

Important: Private Chats responses will create a sound alert (bell sound). To modify sound alerts, click “Speaker” icon.

Click Candidate name to toggle between multiple private chats.


When Private Chats are Maximized: You will receive alerts (blinking & number) indicating you need to turn your focus back to other private chats, or messages in the Main Chat Room.

Note: If you navigate away from the chat, your browser tabs will indicate how many messages are waiting for you – the number will be listed in parentheses.


Essential Technology Requirement: All Users (including Candidates) must be logged in using an updated version of Google Chrome (preferred) or Firefox in order to utilize the video/audio features.

Note: You may need to change microphone/camera settings. Click the icon in your URL bar to adjust (may vary by browser).

Multi-media Options:

1) Broadcast Video/Audio – You may broadcast using your webcam and/or audio feed to everyone in the room. 2) Broadcast Audio – You may broadcast only your audio to everyone in the chat room. 3) Share Screen/Audio – You may share your computer screen and your audio feed to everyone in the chat room. 4) One-to-One Video/Audio – You may conduct a private video/audio chat (must first initiate a private chat to use this feature).

Important: When using Multi-media, you must test in advance of your chat sessions!


Video/Broadcast will open in a modal window in the chat room, which may be resized and moved on your screen as needed. * Only one Organization rep may broadcast to the entire room at one time.

Test in advance of your chat sessions!

Remember: Audio/Video will ONLY work if logged in using current versions of Google Chrome or Firefox!

Select “Broadcast Video/Audio” to allow all visitors to see and hear you in the chat room. IMPORTANT: Remember to click “End Broadcast” when finished!


Private Video Chat screens will open in new modal windows in the chat room, which may be resized and moved as needed

Start a one-to-one Video Chat with Candidate from Private Chat IMPORTANT: Remember to click “End Broadcast” when finished!


Candidate’s video opens only after accepting a Private Video Chat request

1) To Share your computer screen, select “Share Screen/Audio” from the “Broadcast Media” drop-down menu.

2) Follow the instructions in this pop-up. It is essential to refresh your browser as instructed. (this step is only necessary for first time users)


4) The next steps are different depending on whether you are using Chrome or Firefox as your browser (differences explained in the following slides). Keep in mind there may be slight differences between PC and Mac.

Reminder: Only Candidates using Chrome or Firefox can view your screen and hear your audio broadcast.

Important: When using Multi-media, you must test in advance of your chat sessions!

Note: You MUST install the Screen Sharing extension to share your screen.

3) After refreshing, select “Share Screen/Audio” from the “Broadcast Media” drop-down menu.

Questions: 770-980-0088 [email protected]



Chrome Instructions

1) You MUST select “Entire Screen” or your presentation will NOT be viewable to others. * If you use more than one monitor, select “Screen 1” or the monitor your presentation will be displayed on.

2) Depending on your settings: You may need to click the camera icon to the right of the URL bar, then choose your microphone and click “Done.”

3) Screen & audio broadcast confirmation shows beneath your name in the chat.

4) EXTREMELY IMPORTANT: end your broadcast by either clicking “End Broadcast” in the top menu bar, or clicking “Stop Sharing” at the bottom of your screen.

BE VERY AWARE: As soon as this box and icon appear, it indicates you are broadcasting sound to the entire chat room! Questions: 770-980-0088

[email protected]


Firefox Instructions

a) In the “Screen to share” dropdown, select “Entire screen” and then “Share Screen” * If you use more than one monitor, select “Screen 1” or the monitor your presentation will be displayed on.

b) Set the appropriate microphone and click “Share Selected Device.”

c) Screen & audio broadcast confirmation shows beneath your name in the chat.

d) EXTREMELY IMPORTANT: When finished, end your broadcast by using the “End Broadcast” option in the top menu bar.

BE VERY AWARE: As soon as this box and icon appear, it indicates you are broadcasting sound to the entire chat room!

Questions: 770-980-0088 [email protected]

NOTE: If using Firefox Version 52 or higher, no extension installation is needed.

(770) 980-0088 [email protected]

important: google chrome is the preferred browser ... a one-to-one video chat with candidate from...

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