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IMPORTANCE OF FEEDBACK IN

BUSINESS COMMUNICATION

Student: ChireaIoana Alexandra

FABIZ

Group 221

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Communication!!

Communicationisnot only the

transmission ofmessages ormessages itself. It ismutual exhange of

understanding!et"een spea#er andreei$er.

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%hat isfeed!a#&''

Feedbackis

audiene(sresponse)"hih ena!lesyou to e$aluatethee*eti$eness ofyou message.

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+,-CSS -FC-//0ICAI-

2he spea#er generate an idea to share

Gets an appropriate

+ass it on to the reei$er,eei$er fget the idea3messaage4

Interpret 3deode4 the idea

,esponse to the spea#er

In te !"oce## o$communication

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T%e# o$ $eedback

Si&na'#

Non (e"ba'

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)"itten

O"a'

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E*ect# o$ $eedbackFeedback make# communicationmeanin&$u'It #u#tain te communication"oce##It te''# communication i# makin&

#en#e o" notIt e'# to 'an +at ne,t to beone o" #a%

It com'ete te +o'e "oce## o$communication

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Imo"tance o$ $eedback

in communicationFeedback i# inte&"a' a"t o$communication

P"oe" $eedback e'# a(oidmi#unde"#tandin&I$ te audience a# inte""etedinco""ect'% te"e i# cance# to co""ect it-Communication a# "oduced tede#i"ed e*ect o" not can be dete"minedb% ana'%.in& "ecei(e"/# $eedback

0i(in& audience a cance to $eedback

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Imo"tance o$$eedback in bu#ine##

E*ecti(e communication a"e e##entia'$o" an en(i"onment- Poo"

communication and 'ack o$ $eedbackcan 'ead to $"u#t"ated cu#tome"1unmoti(ated em'o%ee# and a ne&ati(eco"o"ate cu'tu"e-

CUSTOMER)en a cu#tome" a# an i##ue "e'atedto #e"(ice# o" "oduct1 e #ou'd bea(ai'ed a "oe" medium to "o(ide$eedback- Ti# i# te on'% a coman%

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EMP2O3EEAt eac 'e(e' in an o"&ani.ation1

em'o%ee# a(e te mo#t e*ecti(eidea# and #o'ution#- Te% #ou'd be&i(en oo"tunit% to #a"e tei"oinion- Tei" "oducti(it% can be

inc"ea#ed b% a"eciatin& tei"$eedback-

CORPORATE CU2TURE)it a 'ack o$ $eedback1 a co"o"atecu'tu"e can be unmoti(ated- Feedbacka''o+# bot cu#tome"# and em'o%ee#

#a"e tei" oinion1 c"eatin& a ea't%

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Conc'u#ion

oMan% bu#ine## o+ne"# and #a'e# 'eade"#ma% not "ea'i.e te imo"tance o$ "o(idin&

$eedback to tei" em'o%ee# to enanceo"&ani.ationa' &"o+t and de(e'oment-

o)en co""ect'% &i(en1 $eedback e'# to

im"o(e 4ob e"$o"mance +i'e "omotin&"o$e##iona' and e"#ona' &"o+t inem'o%ee#