Communication & Feedback In business

Creator : Robin-Farjad

Importance Of communication

Features of effective communication

Understood by the receiver Sent via appropriate channel Exchanged at the appropriate time As detail as appropriate

Barriers to the effective communication Information overload Inappropriate Language Deliberate distortion Lack of time Conflict Fears

Consequences of Ineffective communication De-motivated staffs Poor decision Making due to insufficient info Ideas are not being shared Individual social needs not being met

How to destroy these barriers ?

Methods of Communication

Verbal Written Visual Body language Mixed Communication

What is the best way of communicating the ideas ?

Wheel

Centralized Information System

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Chain

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Y:

Decentralized Communication Patterns : Circle

Decentralized Communication Patterns :

Feedback In business

Passive, Aggressive, Assertive

PassivePassive/AggressiveAggressive Assertive

Thank You