Importance of Importance of Communication SkillsCommunication Skills

Prof.(Dr.) Madhulika JhaProf.(Dr.) Madhulika Jha

AMITY AMITY UniversityUniversity

Session ObjectivesSession ObjectivesBy the end of the session, you will be able to:By the end of the session, you will be able to:

Understand what Understand what Communication is and how it Communication is and how it worksworks

Describe reasons that Describe reasons that communication failscommunication fails

List and discuss strategies to List and discuss strategies to enhance communicationenhance communication

COMMUNICATIONCOMMUNICATIONWatch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. Watch your habits; they become character. Watch your character; it becomes your DESTINY.

What are the most common ways What are the most common ways we communicate?we communicate?

Spoken Word

Written Word

Visual Images

Body Language

Components of Components of CommunicationCommunication

Listening Listening SpeakingSpeaking ReadingReading WritingWriting

What causes distortion or What causes distortion or the barriers to the barriers to

Communications?Communications?

PerceptionPerceptionss

LanguageLanguage SemanticsSemantics Personal Personal

InterestsInterests EmotionsEmotions

Environment – Environment – noisenoise

Preconceived Preconceived notions/expectationotions/expectationsns

WordinessWordiness Attention spanAttention span Physical hearing Physical hearing

problemproblem Speed of thoughtSpeed of thought

Miscommunication is probably the biggest single cause of business foul-ups. You think you were clear; you think you provided the complete picture; you think the other person understood. And yet the work product does not meet your expectations. What went wrong and how can you prevent it from happening again?

The Goals of CommunicationsThe Goals of Communications::

To change behavior

To get action

To ensure understandingTo persuade

To get and giveInformation

DANGERS OF MISCOMMUNICATION

- An important cause of business foul-ups

- The other person/client did not understand what you thought was clear and accurate

- The work product does not meet your expectations

- Where did it go wrong? - How can you prevent it from

happening again?

BODY LANGUAGEBODY LANGUAGE

Kinesics-Body MovementKinesics-Body Movement Oculesics-Eye ContactOculesics-Eye Contact Hepatics-SmellHepatics-Smell Proxemics-ProximityProxemics-Proximity Chronemics-Time ManagementChronemics-Time Management Artifacts-Dress & AttireArtifacts-Dress & Attire

Eye ContactEye Contact Facial expressionsFacial expressions EmoticonsEmoticons GestureGesture PosturePosture TouchTouch

Have something to say Have something to say and say it as clearly as and say it as clearly as you can, that is the only you can, that is the only secret of style.secret of style.

- - Matthew Matthew ArnoldArnold

Speak properly, and in as few Speak properly, and in as few words as you can but always words as you can but always plainly. For the end of speech is not plainly. For the end of speech is not ostentation, but to be understood.ostentation, but to be understood.

- - William PennWilliam Penn

‘‘A smart A smart communication communication

can enkindle can enkindle even a lazy even a lazy

mind’ just as the mind’ just as the ‘apparel oft ‘apparel oft

proclaims the proclaims the man’man’

Thank youThank you

Prof. (Dr) Madhulika JhaProf. (Dr) Madhulika JhaDirector Director

Amity Institute of English & Business Amity Institute of English & Business CommunicationCommunication

Amity UniversityAmity UniversitySec 125 Noida Campus Sec 125 Noida Campus

E-mail: E-mail: madhulikaj@amity.eduPh #: 0120-4392192Ph #: 0120-4392192