impact of trainning and development on employees productivity in first bank of nigeria plc mba 2006...
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IMPACT OF TRAINING AND DEVELOPMENT ON
EMPLOYEES PRODUCTIVITY
IN FIRST BANK OF NIGERIA PLC
BY
,.AWODUMILA FOLORUNSO FEMI
B.SC INTERNATIONAL RELATIONS (OAU)
930022
BEING A DISSERTAT~ON SUBMITTED IN PARTIAL
FULFILMENT OF THE REQUIREMENTS FOR THE
AWARD OF MASTER'S IN BUSINESS
ADMINISTRATION (MBA)
DEPARTMENT OF MANAGEMENT STUDIES
FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE
DECEMBER 2005
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II
ABSTRACT
The study examined the impact of training and development on
employees' productivity using First bank of Nigeria plc as a case study. The
problem that led to this research is failure of embarking on training and
development for their employees against the general believe of lack of fund.
The overall objective of this research is to determine whether training
and development programme can be associated with improved profitability.
Also, to determine the effect of training on staff ability to use modern
equipment efficiently.
The use of various relevant personnel management text books were
reviewed, Also, relevant journals and published and seminar paper were
used. The used of structured questionnaire was used to collect data. Data
were obtained from forty (40) staff of the bank. The used of tables,
percentages were employed to analyzed the data collected. The hypotheses
formulated were tested using chi-square test.
The research revealed the following findings: First Bank Nig PIc
maintained good rapport with its employees. Also, employees' efforts are
adequately rewarded. The finding also confirmed that the organization value
competence and dedication to duties. It was concluded that. training of
organization staff has constantly enhanced the stiff competitions and harsh
economy environment. It was suggested that training participant should be
well informed about the organization goals and the purpose for which they
are to be trained.
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VI
DEDICATION
This research work is dedicated to God Almighty for his mercy and grace
throughout the programme.
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Vll
CERTIFICATION
I certify that this research work was carried out by Mr. Awodumila Femi
Folorunso of the Management Studies Department, Federal University of
Technology, Akure.
Dr . V. O. As ek un ow o
(Supervisor)
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LIST OF TABLE
TABLE 4.1: RESPONSE ON SEX 29
TABLE 4.2: RESPONSE ON MARITAL STATUS 29
TABLE 4.3: RESPONSE ON AGE 30
TABLE 4.4: RESPONSE ON LENGTH OF SERViCE 30
TABLE 4.5: RESPONSE ON QUALIFiCATION 30
TABLE 4.6: RESPONSE ON DEPARTMENTAL AFFILIATION 31
TABLE 4.7: RESPONSE ON TRAINING ATTENDANCE 31
TABLE 4.8: RESPONSE ON NUMBERS OF TRAINING ATTENDANCE 31TABLE 4.9: RESPONSE ON BELIEVE IN TRAINING PERSONALS 32
TABLE 4.10: RESPONSE ON TRAINING RELEVANT 32
TABLE 4.11: RESPONSE ON TRAINING PERIOD ASSESSMENT. 32
TABLE 4.12: RESPONSE ON SUFFICIENCY OF TRAINING PERIOD 33
TABLE 4.13: RESPONSE ON PERCEIVED TRAINING PERIOD 34
TABLE 4.14: RESPONSE ON ADOPTED METHOD OF TRAINING 34
TABLE 4.15: RESPONSE ON EXPECTATION OF TRAINING 34
TABLE 4.16: RESPONSE ON SKILL / BEHAVIOUR LEARNED ON TRAINING.35
TABLE 4.17: RESPONSE ON TRAINING AS ENHANCING PERFORMANC 35
TABLE 4.18: RESPONSE ON ATTAINMENT OF RESENT POSITION 35
TABLE 4.19: RESPONSE ON TRAINING GOAL / OBJ ECTIVE 35
TABLE 4.20: RESPONSE ON PARTICIPANTS SELECTION 35
HP - TABLE 1.1
HP - TABLE 1.2 Computing Expected Values 36
HP - TABLE 1.3 Computing Chi - Square 36
HP-TABLE 1.1 37
HP - TABLE 1.11 Computing Expected Values 37
HP - TABLE 1.111 Computing Chi - Square 37
HP - TABLE 1.2 Computing Expected Values 37
HP - TABLE 1.3 Computing Chi - Square 38
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ACKNOWLEDGEMENT
I am grateful to God Almighty for seeing me through this programme. My
best gratitude goes to my wife, Mrs. Lilian Awodumila for her encouragement, and
moral support while the programme lasted.
I also express my sincere appreciation to Dr. V. O. Asekunowo, my
research supervisor who saw me through the project successfully. I am indeed
grateful for his co-operation, perfect and human attitude. Also, my special
gratitude to Mr. & Mrs. Falope for their hospitality and love.
This is another opportunity to send another special thanks to my Parents,Mr. & Mrs. Awodumila for their love, encouragement and support. May God
Almighty continue to strengthen them.
My thanks equally go to my entire colleague in First Bank of Nigeria Pic,
most especially Grace Edoh for her patience and assistance. God bless you real
good.
Finally, I gave all thanks to God for He gave me life and strength to
complete this research work.
AWODUMILAF. FEMI
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TA BL E OF CONTENT
TABLE PAGES
Title i
Abstract. ii
Approval sheet. 1 1 1
Master thesis release iv
Blank page v
Dedication viCertification vii
List of tables viii
Acknowledgement. ix
Table of content. x
CHAPTER ONE
1.0 Introduction 1
1.1 Statement of the problem 2
1.2 Objective of the study 3
1.3 Research Hypotheses 3
1.4 Significance of the study.. 3
1.5 Scope of study 4
CHAPTER TWO
2.0 Literature Review .
2.1.1 the concepts of training 6
2.1.2 Objective of training 9
2.1.3 Training processes 9
2.1.4 Types of training 11
2.1.5 Evaluation of training 20
2.1.6 The benefits of training 24
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CHAPTER THREE
3.0 Research methodology 27
3.1 Research Area 27
3.2 Sampling techniques 273.3 Data Collection 27
3.4 Data Analysis 28
3.5 Model or equations specification 28
CHAPTER FOUR
4.0 Data Analysis and interpretation 29
CHAPTER FIVE
5.1 Summary 39
5.2 Conclusion 40
5.3 Recommendation 40
Bibliography 41
Appendix 43
Curriculum vitae 47