imgent - tom janssens
TRANSCRIPT
The Open Police
The design principles behind the open government platform of the Belgian Local Police
www.openpolice.beStudiedag Informatie Management 2015#imgent
http://www.openpolice.be/sites.html
Local Police websites
http://www.openpolice.be/blog/2015/01/08/2014-in-review.html
3.600.000 visitors in 2014
34% mobile traffic in Dec 2014
Open EverythingUnique in Belgium
Open Development - Open Source - Open Data
http://www.openpolice.be
Why Open Matters
We strongly believe that an open development model is the only way to foster badly-needed government standards, remove the fear of proprietary lock-in for government agencies, and create a large
ecosystem that spans the government as a whole.
All of our code is freely available under an open source license. Anyone can run it, build on it, or submit changes to it.
Start with user needshttps://flic.kr/p/eQtasQ
People come to our sites to accomplish tasks and fulfil needs
Not just to hang out
Do lesshttps://flic.kr/p/bwHCXU
Government should only do what they can do
If someone else is doing it, link to it
https://www.agiv.be/producten/crab
AGIV - CRAB
Open Data Manual of Flanders - http://www.opendataforum.info
Provide Open Data
Accessible, machine-readable data about services
http://www.lokalepolitie.be/5388/nieuws.json
Open Data
Design with datahttps://flic.kr/p/cpzHPw
Great advantage of digital services
Watch and learn from user behaviour, to fit naturally rather than bending them
Social media influence (Police zone of Leuven)
Do the hard work to make it simplehttps://flic.kr/p/qhd2dh
Making something look simple is easy ...
… making something simple to use is much harder
Iterate. Then iterate again.https://flic.kr/p/byypYZ
Iteration reduces risk
Avoids the bottleneck of a 200 page spec document,things can be undone, we’re not building bridges
+300 closed development tickets since September 2013.
Start small and iterate wildly
Add features and refinements based on feedback from real users
http://www.openpolice.be/blog/2014/09/10/schedule-a-news-article.html
Schedule a news article
Build for inclusionhttps://flic.kr/p/faH5Lt
Accessible design is good design
Build a product that’s inclusive, clear and readable
If we have to sacrifice elegance?
So be it!
http://www.dekamer.be/flwb/pdf/53/3403/53K3403001.pdf
Build digital services, not websiteshttps://flic.kr/p/gtrSxL
Services don’t begin nor end at our website
It might start with a search engine and end at the Police station
http://www.openpolice.be/blog/2014/12/12/holiday-office-hours.html
Holiday office hours
Understand contexthttps://flic.kr/p/o3ZQHn
We’re designing for people, not screens
Understand the technological and practical circumstances in which our services are used
Make things open: it makes things betterhttps://flic.kr/p/nDzaE3
https://github.com/belgianpolice
Open Source
https://medium.com/@elleluna/the-crossroads-of-should-and-must-90c75eb7c5b0
“We are the government, everything we create must be made available to all of us for the benefit of everyone.”
Johan Janssens
https://gds.blog.gov.uk/about/
Inspired by UK’s Government Digital Service
We build things for the webwww.timble.net
Thank youwww.openpolice.be - @OpenPoliceBE