ilias iakovidis - day 1, session 1
TRANSCRIPT
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‘ ICT for inclusion –towards a smart, sustainable and
inclusive economy’
Ilias Iakovidis, PhD
ICT for Inclusion
DG Information Society and Media
European Commission
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Conclusions 1Ideas for Public Libraries
- Re-thinking of the role of the public libraries in the digital era
- info hub but also educational and social hub
- Skills and responsibilities of professional “intermediaries” such as librarians:
- Digital competence in a context
- New business models and services for public libraries:
- inclusive eGovernment, eHealth info, accessible / distant education & training
(digital literacy classes, employment opportunities, carers training, …)
- accessible content
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Future skills needs of the labour market
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Mill
ion
jobs
Low qualifications Medium qualifications High qualifications
Forecast
+ 15,6 million jobs
+ 3,7 million jobs
- 12 million jobs
Source: Cedefop, 2010
In 2020, of all jobs
35% high qualifications
50% medium qualifications
15% low qualifications
Cedefop, 2010
According to European companies, 90% of jobs in 2015 will require some sort of ICT skills (IDC, Nov 2009)
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Evolving Digital Divides
Advanced Digital Competences
Future Digital Competences
to enable Future skills needed
From ICT skills to Digital Competences
2006 today Future 2020
Digital Competence evolves …
ICT Access,Basic User
Skills
Variety and Intensity
of ICT use
Critical &ConfidentICT use
Share andCollaborate;
Privacy aware
InnovativeMulticultural
etc
… and so do Digital Divides
26%(in 2010)
72-78%(peer file exchange-up-load in 2010)
35%(in 2010)
Clara Centeno, JRC-IPTS
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And the winner is – health info
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Digital Agenda for Europe and eInclusion targets
DAE: Every European Digital
Those in employment
E-Businessskills
ICT practitioner
skills
ICT user skills
Digitally Excluded
Groups at riskof social exclusion
eInclusionClara Centeno, JRC-IPTS
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Europe 2020: seven flagships
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HEADLINE TARGETS • Employment rate from 69% to 75% - Investment to 3% of GDP in R&D• greenhouse gas emissions by 20% (vs1990), renewable energy to 20%, 20% in energy efficiency. • early school leavers to 10% (from 15%), population 30-34 with tertiary educ. from 31%to 40%. • living below poverty by 25%, 20 million people out of poverty.
7 EU Flagship Initiatives
SMART GROWTH SUSTAINABLE GROWTH INCLUSIVE GROWTH
INNOVATION "Innovation Union”
CLIMATE, ENERGY AND MOBILITY
"Resource efficient Europe”
EMPLOYMENT AND SKILLS "An agenda for new skills
and jobs”EDUCATION "Youth on the move” COMPETITIVENESS
"An industrial policy for the globalisation era”
FIGHTING POVERTY "European platform
against poverty”DIGITAL SOCIETY
"A digital agenda for Europe”
• Addressing: crisis, low growth, unemployment, ageing, globalisation, finance, climate & resources
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Converging Policy Context
• Legal framework (PwD in telecoms, audiovisual)
• R&D and innovation on ICT
• Promote internet access: digital literacy, accessibility
“Europe 2020”
Digital Agenda
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The scale of the challenge – DAE actions
1. Digital literacy and competences a priority for the ESF2. Tools for competences of ICT practitioners and users3. Digital literacy and skills priority of New skills for jobs
flagship4. Promote a higher participation of women in ICT 5. Online consumer education tool on new media technologies6. EU-wide indicators of digital competences and media literacy7. Evaluate accessibility in all revisions of legislation8. Public sector websites are fully accessible by 20159. MoU on Digital Access for persons with disabilities10. Long-term e-skills and digital literacy national policies11. Provisions on disability in Telecoms Framework and AVMS12. Mainstream eLearning in national policies
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Policies
Innovation &Competitivenes
SkillsLifelong Learning
Vocational Education and Training
Digital Inclusion
Social Inclusion
Formal Education
Employment
eInclusion
Trainers
Teachers
Librarians
Social actors
Carers
Family & friends
IndividualsMultipliers
Options for eInclusion action
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Third sector Civil society
ICT for social inclusion
Intermediaries
Digital inclusion Digital competence
eFacilitators
Digital Literacy & eInclusion
Informal + Formal
+ Non formal learningSocial workers
eInclusioninitiatives
All EuropeansDigitally excluded/at risk
Socially excluded/at risk
low educated
unemployed
elderlyyouth at risk
migrants
disabled
Librarians
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Skills of intermediaries
• Minimum common requirements for eFacilitators that the training should address• ICT ISCED level 5 http://www.fernuni-hagen.de/FTB/telemate/database/isced.htm
• familiarity with latest IS tendencies and resources (e-learning, e-services, social networks, open source tools)
• Diploma/experience in communication and socio-cultural animation for target groups at risk
• Ability to plan and manage training activities and projects, centre itself• Medium / high level of EN plus other relevant language• Specific knowledge / experience for specialised eInclusion paths
(social inclusion / labour / LLL path)
• Mobility – but impossible – vocational training differences
• Clear career paths?/eInclusion initiatives study/
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Carers - challenges
Critical conditions Needs
Time devoted to care (up to 24/7) • Balance work and caring functions• Coordinate with service providers and professionals• Remote access to basic services
Socialization and isolation -> emotional stress • Communication with others• Share emotions and experiences with peers• Specialized support
Limited experience and skills, orNo accreditation & certification of skills
• Information, training and other support (emergency)• Accreditation / Certification of skills
Limited knowledge of services & support opportunities (incl. technology-related) • Available and fast access to information and guidance
Sensitive personal information (themselves and recipients)
• Guarantee adequate security and privacy
Migrant specific:- Lack of social support network- Intercultural and language barriers- Lack knowledge of institutional care - Often irregular work/residence status- Difficult access to training & support
• Multi-lingual information and services (including on country culture and institutional care context), "accessible" services
2 CIP projects under negotiations
‘ICT for carers’
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Purpose To raise awareness of the need and of the tools available to stakeholders and public authorities of all levels through demonstrating models of successful, relevant policies and funding mechanisms. Define a to-do list.
Status of progress and challenges reported in the workshop - eInclusion is a journey: from inclusion to engagement and empowerment- Various routes to eInclusion (different models, places, partnerships)- Strong economic argument: Digital literacy for inclusive society and competitive economy - Sustainable and scalable
Stakeholders’ actions and commitments mentioned in the workshop - Systemic support for Digital campaigns & Champions and Intermediaries- Reaching outside the eInclusion community towards key decision makers- Long term platform for knowledge and experience brokerage- Promote Digital talent for all – to support people in all aspects of life - Digital Capacity building – for both social innovation and enterprise- Standardisation, certification, harmonisation and impact assessment
DAA WS 20 Digital literacy and Inclusion
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DAA WS 20 Digital literacy - outcomes on ‘intermediaries’
• Awareness raising and recognition of the role of intermediaries +
the need for mapping of those actors and their contribution
• Measure the Impact of the actions of those intermediaries, including the
mapping, sharing, developing the related methodologies
• Need to increase the level of digital competence (both of those that
use ICT and those who do not)
• eFacilitator role, through a European Competence Framework, and
vocational training
• Quality assurance tools for the delivery of DC training activities (non
formal settings), e.g. peer processes
• Funding at the cross road of ICT and social inclusion goals
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Projects
Marginalised Young People projects
• ComeIn: http://www.comein-project.eu/ (mobile based online communities for the integration of MYP)
• Hands: http://www.hands-project.eu/ (mobile toolset for autistic young people to support them in better handling situations autonomously and to develop their social and self management skills)
• Incluso: http://www.incluso.org/ (measurement tool to screen evolution in MYP social inclusion/exclusion and a business model for organizations working with ICT in the area of social inclusion)
• Replay: http://www.replayproject.eu/ (gaming technology platform to provide light anti-social behaviour MYPs with a tool to facilitate reintegration into society)
• Umsic: http://www.umsic.org/ (support through music, children with social or emotional disorders, or with moderate learning disabilities, and those who are immigrants with no or limited host country language skills)
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Projects – under negotiations
• Care+ - Ageing well in the community and at home: digital competencies of care workers to improve the quality of life of older people and their carers.
• professionalisation of domiciliary care workers and
• caregivers to support active ageing at home and in the community
• Discover - Digital Inclusion Skills for Carers bringing Opportunities, Value and Excellence
• increasing digital competences and engagement of social inclusion actors (carers)
• increasing use of ICT solutions for delivering social support and care• raising the profile of social inclusion work
(from CIP Work Programme 2011)
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WHAT• ~1/3 EU population (150M) in need for social support
same 1/3 use eGovernment/public services the leastsame 1/3 huge impact on Governments economiesand society at large
• Socially excluded Groupsare fragmented have complex and multiple needs live in different environments
(social/economic/geographical/cultural)• Services Delivery
80% of social services is delivered locally delivery is based on complex and mixed value chains
(public/private = public local administrations, NGOs, charities, civil organizations, volunteers, etc.)
Inclusive eGovernmentRATIONALE
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WHY = Promote and support social inclusionBy improving access to public services from socially excluded groups
WHO = Socially Disadvantaged Citizens Intermediaries engaged in the delivery of social
services(Public Administration. Local Authorities, Third sector, Users associations, Private sector, etc.)
HOW = by Maximizing efficiency and effectiveness in service delivery by e.g.:
» Improving ICT tools/processes/protocols(within delivery chains)
» Developing new service delivery profiling(e.g. flexible, personalized, combined, based on multichannel approaches)
» Applying sustainable business models(for P.P.P., social contracts and alliances in service delivery)
Inclusive eGovernment RATIONALE 2
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Inclusive eGovernmentFocus
ACTORS• Intermediaries and stakeholders
engaged in the delivery of social servicese.g. Public Administration. Local Authorities, Third sector, Users Associations, Private sector, etc.
SECTORS and target Areas• Social: Elderly, Disabled, Immigrants, MYP, Homeless
• Economy: Job Opportunities
• Education: Formal/Informal, learning and vocational training
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eGOS•Vocational eGuidance
•Empowerment of Intermediaries•Multichannel Delivery & O.S.
DIEGO•eAccessibility e Scalability
of Public Web Sites•BP models replication•Multichannel Delivery
CEMSDI
•ICT skills/Digital Literacy•Capacity Building of POs
•DLA (Digital Local Agenda)•Multichannel Delivery
eGov4U
•Models and Strategies• Multichannel Delivery
•Replication & Deployment
End USERS = Socially Excluded (e.g. Elderly, Unemployed, Immigrants, youngsters, etc)Public Officials and Intermediaries
MCeGOV study
Reference Frameworks for Sustainable Models
Inclusive Public Services Key Enablers:
•ICT Skills/Digital Literacy of POs•Empowerment/Capacity Building
•Multichannel Service Delivery•eAccessibility of P..WSs
•Framework Models•Coordination
Inclusive eGovernment
EU Pilot actions
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Get online week 2011
• 112 074 Europeans in 30 European countries
• in ca 5000 telecentres educational venues, libraries, NGOs…
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Conclusions 1Ideas for Public Libraries
- Re-thinking of the role of the public libraries in the digital era
- info hub but also educational and social hub
- Skills and responsibilities of professional “intermediaries” such as librarians:
- Digital competence in a context
- New business models and services for public libraries:
- inclusive eGovernment, eHealth info, accessible /distant education & training (digital literacy classes, employment opportunities, carers training, …)
- accessible content
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Conclusions 2General
- Digital Competences are evolving and so are related digital divides
- Need a holistic policy approach to Digital Competences and coordination among the many actors involved
- Both end users and intermediaries such as librarians need to be targeted
- Training of Digital Competences should be adapted to the specific profiles and needs of the target groups
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See you in Gdansk, PL Presidency conference
5-7 October 2011
Innovation for digital Inclusion www.innodig.eu
http://ec.europa.eu/einclusion
Merci!