Il2008: Crafting The User-Centered Library

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Learn how to make your library evolve into the library of your users' dreams!

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<ul><li>1.Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net</li></ul> <p>2. http://www.flickr.com/photos/19553693@N00/273269366/ 3. http://www.flickr.com/photos/90646759@N00/1149873101 Its not enough to just create an account. 4. http://www.flickr.com/photos/37912374670@N01/2460452288 Its not enough to shove your bad services into a new place. 5. What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892 6. Why do you use emerging technologies in your library? </p> <ul><li>Because everyone else is doing it </li></ul> <ul><li>Outreach </li></ul> <ul><li>Service </li></ul> <p>7. Why do you use emerging technologies in your library? 8. 9. http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas 10. The Planning Approach Takes too long; jump through hoops; eventual success or failure 11. The Committee Approach Exploit the What If weakness and DESTROY!!! http://www.flickr.com/photos/49503180328@N01/2299526206 12. </p> <ul><li>Association Professionals Through the Ages </li></ul> <p>13. The Evolving Library Try, assess, reflect Try, assess, reflect Repeatad victorium 14. Action Steps www.flickr.com/photos/30352125@N00/616638903 15. Try Yoda was wrong www.flickr.com/photos/45082883@N00/223839049 16. Be fast www.flickr.com/photos/96586445@N00/89773667 17. Be human http://www.flickr.com/photos/35034353562@N01/1390012980 18. Dont over-plan www.flickr.com/photos/66615882@N00/2208227079 19. Assess </p> <ul><li>Do you like me? </li></ul> <ul><li>Yes </li></ul> <ul><li>No </li></ul> <ul><li>Maybe </li></ul> <p>20. www.flickr.com/photos/14516334@N00/286709039 You cant measure progress without measuring 21. Write assessment into your plans http://www.flickr.com/photos/76074333@N00/317952268 22. Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101 23. Write a 3-Minute Plan 24. Reflect www.flickr.com/photos/80829337@N00/225225979 25. http://www.flickr.com/photos/51035608580@N01/219000030 26. http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL.Not every idea can succeed. 27. Think back to your most amazing user experience What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705 28. GATHERING THETOOLS http://www.flickr.com/photos/81287431@N00/41852222/ 29. Surveys 30. Focus Groups </p> <ul><li>http://www.useit.com/ </li></ul> <ul><li>You only need a few people. </li></ul> <ul><li>Get someone else to moderate. </li></ul> <ul><li>You only need a few questions. </li></ul> <p>31. User Observations 32. Conversations! www.flickr.com/photos/16262133@N00/80634154 33. http://www.flickr.com/photos/35237093637@N01/820500012/ 34. Drawing them in </p> <ul><li>Have something to offer </li></ul> <ul><li>Get OUT of your library </li></ul> <ul><li>Remember, everyone loves to give their opinions! </li></ul> <p>www.flickr.com/photos/28859335@N00/119115269 35. Embrace the power of selling out(just a little bit) www.flickr.com/photos/12505664@N00/352214448 36. ITS SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny?Is it branded?Do you already have 20?Give it to your volunteers!!! 37. IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/ 38. Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846 39. Now that youve found out what they want and need www.flickr.com/photos/44124365282@N01/177904280 40. Getting the Boss buy-in www.flickr.com/photos/79874304@N00/10175721 41. Data-driven results www.flickr.com/photos/37996600126@N01/76966740 42. MAKING IT PUBLISHABLE http://www.flickr.com/photos/86603835@N00/19650368/ 43. All that boring stuff </p> <ul><li>The Practice of Social Researchby Earl R. Babbie </li></ul> <ul><li>Reliability, Validity, Methodology, etc. </li></ul> <p>http://www.flickr.com/photos/86603835@N00/1435154217 44. Go ahead and do it half-assed!Dont wait!(You need the data) http://www.flickr.com/photos/41397136@N00/975160147/ 45. You can always refine and redo (And remember, youre human too!) www.flickr.com/photos/12836528@N00/2121472112 46. BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/ 47. BEING USER-CENTRIC </p> <ul><li>They were rightthe whole world really does revolve around them </li></ul> <p>User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/ 48. FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351 49. </p> <ul><li>Be willing to do the work </li></ul> <p>http://www.flickr.com/photos/44124404848@N01/992938851 50. Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764 51. Create a Culture of Innovation Create a culture of innovation www.flickr.com/photos/21745851@N00/389396046 52. http://www.flickr.com/photos/39039882@N00/22778226 clifflandis.net </p>