Il2008: Crafting The User-Centered Library

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Post on 06-May-2015




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Learn how to make your library evolve into the library of your users' dreams!


<ul><li>1.Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University</li></ul> <p>2. 3. Its not enough to just create an account. 4. Its not enough to shove your bad services into a new place. 5. What were you thinking? 6. Why do you use emerging technologies in your library? </p> <ul><li>Because everyone else is doing it </li></ul> <ul><li>Outreach </li></ul> <ul><li>Service </li></ul> <p>7. Why do you use emerging technologies in your library? 8. 9. The librarian approaches to new ideas 10. The Planning Approach Takes too long; jump through hoops; eventual success or failure 11. The Committee Approach Exploit the What If weakness and DESTROY!!! 12. </p> <ul><li>Association Professionals Through the Ages </li></ul> <p>13. The Evolving Library Try, assess, reflect Try, assess, reflect Repeatad victorium 14. Action Steps 15. Try Yoda was wrong 16. Be fast 17. Be human 18. Dont over-plan 19. Assess </p> <ul><li>Do you like me? </li></ul> <ul><li>Yes </li></ul> <ul><li>No </li></ul> <ul><li>Maybe </li></ul> <p>20. You cant measure progress without measuring 21. Write assessment into your plans 22. Get user feedback (and use it) 23. Write a 3-Minute Plan 24. Reflect 25. 26. BE WILLING TO FAIL.Not every idea can succeed. 27. Think back to your most amazing user experience What made it special? 28. GATHERING THETOOLS 29. Surveys 30. Focus Groups </p> <ul><li> </li></ul> <ul><li>You only need a few people. </li></ul> <ul><li>Get someone else to moderate. </li></ul> <ul><li>You only need a few questions. </li></ul> <p>31. User Observations 32. Conversations! 33. 34. Drawing them in </p> <ul><li>Have something to offer </li></ul> <ul><li>Get OUT of your library </li></ul> <ul><li>Remember, everyone loves to give their opinions! </li></ul> <p> 35. Embrace the power of selling out(just a little bit) 36. ITS SWAG-TASTIC! Is it shiny?Is it branded?Do you already have 20?Give it to your volunteers!!! 37. IMPLEMENTATION 38. Remember, something will go wrong. 39. Now that youve found out what they want and need 40. Getting the Boss buy-in 41. Data-driven results 42. MAKING IT PUBLISHABLE 43. All that boring stuff </p> <ul><li>The Practice of Social Researchby Earl R. Babbie </li></ul> <ul><li>Reliability, Validity, Methodology, etc. </li></ul> <p> 44. Go ahead and do it half-assed!Dont wait!(You need the data) 45. You can always refine and redo (And remember, youre human too!) 46. BEING USER-CENTRIC User Your library. 47. BEING USER-CENTRIC </p> <ul><li>They were rightthe whole world really does revolve around them </li></ul> <p>User Your library. MySpace Facebook 48. FINAL THOUGHTS 49. </p> <ul><li>Be willing to do the work </li></ul> <p> 50. Evolution will take care of the bad ideas. 51. Create a Culture of Innovation Create a culture of innovation 52. </p>