iip program for workplace security

8/3/2019 IIP Program for Workplace Security

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XYZ Company

Injury and Illness Prevention

Program

For

Workplace SecurityAs determined by OSHA

Complies with

The Occupational Safety and Health Acts(OSH Act) General Duty Clause

Do Your Part - Be Security Smart!


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Injury & Illness Prevention Program(For Workplace Security)

Safety Office Depot. All rights reserved.

Safety Office Depot. All rights reserved. 2


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Table of Contents

Section Description Page

1 Program Rationale 3

2 Types of Workplace Violence 4

3 Workplace Security 7

4 Program Responsibility 8

5 Compliance 9

6 Communication 10

7 Security Hazard Assessment 12

8 Incident Investigation Procedures 16

9 Security Hazard Corrective Measures 17

10 Training and Instruction 20




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Section 1Program Rationale

This program is not a requirement, however, if you determine that

workplace security hazards exist in your workplace, you may want to

implement this Program.

Many workplaces are at risk for workplace violence, but certain

workplaces are recognized to be at significantly greater risk than others.

Therefore, every employer should perform an initial assessment to

identify workplace security issues. If the initial assessment determines

that workers are at a significant risk for workplace violence then theemployer should review and implement material presented in this

Program.

There are a number of factors that have been shown to contribute to the

risk of violence in the workplace. If you have one or more of the following

factors at your workplace, then you should consider your workplace to be

at potential risk of violence:

Exchange of money.

Working alone at night and during early morning hours.

Availability of valued items, e.g., money and jewelry.

Guarding money or valuable property or possessions.

Performing public safety functions in the community.

Working with patients, clients, customers or students known or

suspected to have a history of violence.

Workers with a history of assaults or who exhibit belligerent,

intimidating and threatening behavior to others.



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These are just some of the major factors that contribute to workplace

violence. If you have identified any of these, or other indicators of

violence in the workplace, then a further evaluation should be

performed.




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Section 2Types of Workplace Violence

The circumstances associated with workplace violence in most states can

be divided into three (3) major types. However, it is important to keep

in mind that a particular occupation or workplace may be subject to more

than one type.

TYPE I: In the majority of fatal workplace assaults involve a person

entering a small late-night retail establishment, e.g., liquor store,

gas station or a convenience food store, to commit a robbery.

During the commission of the robbery, an worker, or more likely,the proprietor, is killed or injured.

Workers or proprietors who have face-to-face contact and

exchange money with the public, who work late at night and into

the early morning hours, and who often work alone or in very

small numbers are at greatest risk of a Type I event. While the

assailant may feign being a customer as a pretext to enter the

establishment, he or she has no legitimate relationship to the

workplace.

Retail robberies resulting in workplace assaults usually occur

between late night and early morning hours and are most often

armed robberies. In addition to workers who are classified as

cashiers, many victims of late night retail violence are

supervisors or proprietors who are attacked while locking up

their establishment for the night or janitors who are assaulted

while cleaning the establishment after it is closed.

Other occupations/workplaces may be at risk of a Type I event.

For instance, assaults on taxicab drivers also involve a pattern

similar to retail robberies. The attack is likely to involve an



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assailant pretending to be a bona fide passenger during the late

night or early morning hours who enters the taxicab to rob the

driver of his or her fare receipts. Type I events also involve

assaults on security guards. It has been known for some time

that security guards are at risk of assault when protecting

valuable property that is the object of an armed robbery.



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TYPE II: A Type II workplace violence event involves an assault or

threat by someone who is either the recipient or the object of a

service provided by the affected workplace or the victim. Type II

events involve fatal or nonfatal injuries to individuals who

provide services to the public. These events chiefly involve

assaults on public safety and correctional personnel, municipal

bus or railway drivers, health care and social service providers,

teachers, sales personnel, and other public or private service

sector workers who provide professional, public safety,

administrative or business services to the public.

Law enforcement personnel are at risk of assault from the

"object" of public safety services (suspicious persons, detainees,

or arrestees) when making arrests, conducting drug raids,

responding to calls involving robberies or domestic disputes,

serving warrants and eviction notices and investigating

suspicious vehicles. Similarly, correctional personnel are at risk

of assault while guarding and transporting jail or prison inmates.

Of increasing concern, though, are Type II events involving

assaults to the following types of service providers:

(1) Medical care providers in acute care hospitals, long-term

care facilities, outpatient clinics and home health agencies;

(2) Mental health and psychiatric care providers in inpatient

facilities, outpatient clinics, residential sites and home health

agencies;

(3) Alcohol and drug treatment providers;

(4) Social welfare providers in unemployment offices, welfare

eligibility offices, homeless shelters, probation offices and

child welfare agencies;



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Unlike Type I events which often represent irregular occurrences

in the life of any particular at-risk establishment, Type II events

occur on a daily basis in many service establishments, and

therefore represent a more pervasive risk for many service

providers.

TYPE III: A Type III workplace violence event consists of an assault by

an individual who has some employment-related involvement

with the workplace. A Type III event usually involves a threat of

violence, or a physical act of violence resulting in a fatal or

nonfatal injury, by a current or former worker, supervisor or

manager; a current or former spouse or lover; a relative or

friend; or some other person who has a dispute involving an

worker of the workplace.

Available data indicates that a Type III event is not associated

with a specific type of workplace or occupation. Any workplace

can be at risk of a Type III event. However, Type III events

account for a much smaller proportion of fatal workplace injuries

than Types I and II. Nevertheless, Type III fatalities often attract

significant media attention and are perceived as much more

common as they actually are.



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Section 3Workplace Security

Our establishment's IIP Program for Workplace Security addresses the

hazards known to be associated with the three (3) major types of

workplace violence.

TYPE 1: Workplace violence involves a violent act by an assailant

with no legitimate relationship to the workplace who enters the

workplace to commit a robbery or other criminal act.

TYPE II: Involves a violent act or threat of violence by a recipient ofa service provided by our establishment, such as a client,

patient, customer, passenger or a criminal suspect or prisoner.

TYPE III: Involves a violent act or threat of violence by a current or

former worker, supervisor or manager, or another person who

has some employment-related involvement with our

establishment, such as a worker's spouse or lover, a worker's

relative or friend, or another person who has a dispute with one

of our workers.




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Section 4Program Responsibility

IIP Program Administrator

The Injury and Illness Prevention Program (IIPP) administrator, Program

Administrator has the overall authority and responsibility for

implementing the provisions of this IIP Program.

DECISION POINT Enter a name or position title (recommended)

The IIP Program Administrator for XYZ Company is

____________________________________.

Security Manager

The Injury and Illness Prevention Program (IIPP) security manager has the

authority and responsibility for implementing the provisions of this

program for workplace violence.

DECISION POINT Enter a name or position title (recommended)

The IIP Program Security Manager for XYZ Company is

_________________________________.

Managers and Supervisors

All managers and supervisors are responsible for implementing and

maintaining the IIP Program in their work areas and for answering worker

questions about the IIP Program.

A copy of this IIP Program shall be available from each manager and

supervisor upon request.




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Section 5Compliance

Management of our establishment is committed to ensuring that all

safety and health policies and procedures involving workplace violence

are clearly communicated and understood by all workers.

All workers are responsible for using safe work practices, for following all

directives, policies and procedures, and for assisting in maintaining a

safe and secure work environment.

DECISION POINT

Review and select the items that apply and

delete those that do not

Our system of ensuring that all workers, including supervisors and

managers, comply with work practices that are designed to make the

workplace more secure, and do not engage in threats or physical actions

which create a security hazard for others in the workplace, include:

1. Informing workers, supervisors and managers of the provisions of

our IIP Program for Workplace Security.

2. Evaluating the performance of all workers in complying with our

establishment's workplace security measures.

3. Recognizing workers who perform work practices which promote

security in the workplace.

4. Providing training and/or counseling to workers whose

performance is deficient in complying with work practices designed to

ensure workplace security.

5. Disciplining workers for failure to comply with workplace security

practices.



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6. The following practices that ensure worker compliance with

workplace security directives, policies and

procedures:___________________________________________




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Section 6Communication

At XYZ Company establishment, we recognize that to maintain a safe,

healthy and secure workplace we must have open, two-way

communication between all workers, including managers and

supervisors, on all workplace safety, health and security issues.

Our establishment has a communication system designed to encourage a

continuous flow of safety, health and security information between

management and our workers without fear of reprisal and in a form that

is readily understandable.

DECISION POINT Review and select the items that apply anddelete those that do not

Our communication system includes one or more of the following selected items:

1. New worker orientation on our establishment's workplace security

policies, procedures and work practices.

2. Periodic review of our IIP Program for Workplace Security with all

personnel.

3. Training programs designed to address specific aspects of

workplace security unique to our establishment.

4. Regularly scheduled safety meetings with all personnel that

include workplace security discussions.

5. A system to ensure that all workers, including managers andsupervisors, understand the workplace security policies.

6. Posted or distributed workplace security information.



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7. A system for workers to inform management about workplace

security hazards or threats of violence.

8. Procedures for protecting workers who report threats from

retaliation by the person making the threats.

9. Addressing security issues at our workplace security team

meetings.

10.Our establishment has fewer than ten workers and communicates

with and instructs workers orally about general safe work practices

with respect to workplace security.

11.Other:_____________________________________________________________

___

______________________________________________________________________

______________________________________________________________________




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Section 7Security Hazard Assessment

We will be performing workplace hazard assessment for workplace

security in the form of periodic inspections. Periodic inspections to

identify and evaluate workplace security hazards and threats of

workplace violence are performed by the following authorized

observer(s) in the following areas of our workplace:

DECISION POINT Complete the information requested in this table.

Authorized Security Observer Area

Periodic security inspections are performed according to the following

schedule:

DECISION POINT -State the frequency of inspections below (Daily,weekly, monthly, etc.)

1. ________________________________;



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2. When we initially established our IIP Program for Workplace

Security;

3. When new, previously unidentified security hazards are

recognized;

4. When occupational injuries or threats of injury occur; and

5. Whenever workplace security conditions warrant an inspection.

Periodic inspections for security hazards consist of identification and

evaluation of workplace security hazards and changes in worker work

practices, and may require assessing for more than one type of

workplace violence.

Our establishment performs inspections for each type of workplace

violence by using the methods specified below to identify and evaluate

workplace security hazards.


Inspections for TYPE I workplace security hazards include

assessing:

1. The exterior and interior of the workplace for its attractiveness to

robbers.

2. The need for security surveillance measures, such as mirrors or

cameras.

3. Posting of signs notifying the public that limited cash is kept on

the premises.

4. Procedures for worker response during a robbery or other criminal

act.

5. Procedures for reporting suspicious persons or activities.



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6. Posting of emergency telephone numbers for law enforcement, fire

and medical services where workers have access to a telephone with

an outside line.

7. Limiting the amount of cash on hand and using time access safes

for large bills.

8. Other:

________________________________________________________________

______________________________________________________________________

_

______________________________________________________________________

_



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Inspections for TYPE II workplace security hazards include

assessing:

1. Access to, and freedom of movement within, the workplace.

2. Adequacy of workplace security systems, such as door locks,

security windows, physical barriers and restraint systems.

3. Frequency and severity of threatening or hostile situations that

may lead to violent acts by persons who are service recipients of our

establishment.

4. Workers skill in safely handling threatening or hostile service

recipients.

5. Effectiveness of systems and procedures to warn others of a

security danger or to summon assistance, e.g., alarms or panic

buttons.

6. The use of work practices such as "buddy" systems for specified

emergency events.

7. The availability of worker escape routes.

8. Other:

_________________________________________________________________

______________________________________________________________________

__

______________________________________________________________________

__

Inspections for TYPE III workplace security hazards include

assessing:

1. How well our establishment's anti-violence policy has been

communicated to workers, supervisors or managers.



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2. How well our establishment's management and workers

communicate with each other.

3. Our workers', supervisors' and managers' knowledge of the

warning signs of potential workplace violence.

4. Access to, and freedom of movement within, the workplace by

non-workers, including recently discharged workers or persons with

whom one of our worker's is having a dispute.

5. Frequency and severity of worker reports of threats of physical or

verbal abuse by managers, supervisors or other workers.

6. Any prior violent acts, threats of physical violence, verbal abuse,

property damage or other signs of strain or pressure in the workplace.

7. Worker disciplinary and discharge procedures.

8. Other:

_________________________________________________________________

______________________________________________________________________

__

______________________________________________________________________

__




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Section 8Incident Investigation

ProceduresWe have established the following procedures for investigating incidents

of workplace violence.


Our procedures for investigating incidents of workplace violence, which

includes threats and physical injury, include:

1. Reviewing all previous incidents.

2. Visiting the scene of an incident as soon as possible.

3. Interviewing threatened or injured workers and witnesses.

4. Examining the workplace for security risk factors associated with

the incident, including any previous reports of inappropriate behavior

by the perpetrator.

5. Determining the cause of the incident.

6. Taking corrective action to prevent the incident from recurring.

7. Recording the findings and corrective actions taken.

8. Other:

________________________________________________________________

______________________________________________________________________




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Section 9Security Hazard Corrective

MeasuresHazards which threaten the security of workers shall be corrected in a

timely manner based on severity when they are first observed or

discovered.

Corrective measures for TYPE I workplace security hazards can

include:

1. Making the workplace unattractive to robbers.

2. Utilizing surveillance measures, such as cameras or mirrors, to

provide information as to what is going on outside and inside the

workplace.

3. Procedures for the reporting suspicious persons or activities.

4. Posting of emergency telephone numbers for law enforcement, fire

and medical services where workers have access to a telephone with

an outside line.

5. Posting of signs notifying the public that limited cash is kept on

the premises.

6. Limiting the amount of cash on hand and using time access safes

for large bills.

7. Worker, supervisor and management training on emergencyaction procedures.

8. Other:

________________________________________________________________



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______________________________________________________________________

_



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Corrective measures for TYPE III workplace security hazards

include:

1. Effectively communicating our establishment's anti-violence policy

to all workers, supervisors or managers.

2. Improving how well our establishment's management and workers

communicate with each other.

3. Increasing awareness by workers, supervisors and managers of

the warning signs of potential workplace violence.

4. Controlling access to, and freedom of movement within the

workplace by non-workers, including recently discharged workers or

persons with whom one of our worker's is having a dispute.

5. Providing counseling to workers, supervisors or managers who

exhibit behavior that represents strain or pressure which may lead to

physical or verbal abuse of co-workers.

6. Ensure that all reports of violent acts, threats of physical violence,

verbal abuse, property damage or other signs of strain or pressure in

the workplace are handled promptly and effectively by management

and that the person making the report is not subject to retaliation by

the person making the threat.

7. Ensure that worker disciplinary and discharge procedures address

the potential for workplace violence.

8. Other:

_________________________________________________________________

___________________________________________________________________

_

___________________________________________________________________

_



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Section 10Training and Instruction

We have established the following policy on training all workers with

respect to workplace security.

All workers, including managers and supervisors, shall have training and

instruction on general and job-specific workplace security practices.

Training and instruction shall be provided when the IIP Program for

Workplace Security is first established and periodically thereafter.

Training shall also be provided to all new workers and to other workers

for whom training has not previously been provided and to all workers,

supervisors and managers given new job assignments for which specific

workplace security training for that job assignment has not previously

been provided. Additional training and instruction will be provided to all

personnel whenever the employer is made aware of new or previously

unrecognized security hazards.

General workplace security training and instruction includes, but

not limited to the following:

1. Explanation of the IIP Program for Workplace Security including

measures for reporting any violent acts or threats of violence.

2. Recognition of workplace security hazards including the risk

factors associated with the three types of workplace violence.

3. Measures to prevent workplace violence, including procedures for

reporting workplace security hazards or threats to managers and

supervisors.

4. Ways to defuse hostile or threatening situations.

5. Measures to summon others for assistance.



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6. Worker routes of escape.

7. Notification of law enforcement authorities when a criminal act

may have occurred.

8. Emergency medical care provided in the event of any violent act

upon an worker; and

9. Post-event trauma counseling for those workers desiring such

assistance.

In addition, we provide specific instructions to all workers regarding

workplace security hazards unique to their job assignment, to the extent

that such information was not already covered in other training.

We have chosen the following checked items for TYPE I training

and instruction for managers, supervisors and workers:

Crime awareness

Location and operation of alarm systems

Communication procedures

Proper work practices for specific workplace activities, occupations or

assignments, such as late night retail sales, taxi-cab driver, or security

guard.

Other: ________________________________________________________________

______________________________________________________________________

We have chosen the following checked items for TYPE II training

and instruction for managers, supervisors and workers:



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Self-protection

Dealing with angry, hostile or threatening individuals

Location, operation, care, and maintenance of alarm systems and other

protective devices

Communication procedures

Determination of when to use the "buddy" system or other assistance

from co-workers

Awareness of indicators that lead to violent acts by service recipients

Other: ________________________________________________________________

________________________________________________________________________

We have chosen the following checked items for TYPE III

training and instruction for managers, supervisors and workers:

Pre-employment screening practices

Worker Assistance Programs

Awareness of situational indicators that lead to violent acts

Managing with respect and consideration for worker well-being

Review of anti-violence policy and procedures



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Other: ________________________________________________________________

______________________________________________________________________




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