igcse business studies 2.1.1 the importance of a well motivated workforce
TRANSCRIPT
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IGCSE Business Studies
2.1.1 The importance of a well motivated workforce
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Learning Outcomes
To be able to understand:•Why people work and what motivation meansTo be able to understand and apply:•The concept of human needs – Maslow’s Hierarchy•Key motivation theories: Taylor and Herzberg
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SO WHAT IS MOTIVATION???
How can we define motivation?
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Motivation… Some definitions
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What’s the motivation?
What might have motivated these people?
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Task
• Can you think of a time when you (or someone else you know) really really wanted to achieve a particular goal?
• What motivated you (them)?
Let’s get them written on the board
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MOTIVATION AND WORK
Why do people work and what makes them work hard once they’re there?
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Why do people work?
Brainstorm as many reasons as you can
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Increasing Worker Motivation
To get the best out of workers firms need to understand why people work and what might make them motivated to work harder.
Very Easy Question…….What are the benefits to a business of having a motivated workforce?
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Why is Motivation Important?
• Higher productivity• Better quality work• Better customer service• Improved teamwork• Lower absenteeism• Lower labour turnoverThese all lead to LOWER COSTS or HIGHER
REVENUES and thereforeHIGHER PROFITS
Task: Can you analyse how? Write one sentence fully explaining ONE benefit of having a motivated work force
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Task• What does this
picture mean?• What types of
factors do you think would motivate employees to work harder?
• Think of as many ideas as you can
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THE CONCEPT OF HUMAN NEEDS - MASLOW
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Maslow’s Hierarchy of Needs• Abraham Maslow (1908 – 1970) introduced
the Neo-Human Relations School in the 1950’s, which focused on the psychological needs of employees.
• Maslow put forward a theory that there are five levels of human needs
• All of the needs are structured into a hierarchy
• Once a level of need has been fully met, a person will be motivated by the opportunity of having the next need up in the hierarchy satisfied
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Maslows Hierarchy of NeedsResearch Maslow’s hierarchy and fill in your templateInclude the name (or names) of each level and a description of what each level means
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Maslows Hierarchy of Needs
Basic Needs
Safety Needs
Social Needs
EsteemNeeds
SelfActualisation
Needs
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Maslow’s levels of Need
1. Basic Needs: We must satisfy our basic human needs to survive
2. Safety needs (security): Workers want to know that they won’t be made redundant and that their working environment is safe
3. Social needs: People want to be accepted as part of a group, like a family at home or a team in the workplace
4. Esteem needs: People want to feel that others respect them for what they can do– Self-respect is also important
5. Self-actualisation: The opportunity to achieve your full potential
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APPLYING MASLOW IN THE WORKPLACE
Which level of needs will each of these meet?
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Which need?
Paying workers a fair salary
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Which need/needs?
Giving an employee a promotion
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Which need/needs?
Having a staff Christmas party?
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Which need/needs?
Employee of the month scheme
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Which need/needs?
Providing protective clothing
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Task
• How can employers aim to satisfy the needs at each level of the hierarchy?
• Each group will take one need and brainstorm ideas:
• Basic Needs• Safety Needs• Social Needs• Esteem Needs• Self Actualisation
House points for the best ideas.
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The hierarchy of needs version 2.0????
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KEY MOTIVATION THEORIES
Frederick Herzberg and Frederick Taylor
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Frederick Herzberg: Two Factor Theory
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Task
• Let Frederick Herzberg introduce you to his thoughts on what motivates workers
• Watch the video ‘Jumping for Jellybeans’
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Questions:
• What are the 2 types of factors that Herzberg identifies?
• What are some examples of these 2 factors?
• What is the difference between movement and motivation?
• What is job enrichment?• What is meant by KITA?
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Herzberg’s Two Factor Theory
• Herzberg developed the idea of job satisfaction
• In the right circumstances, people can get pleasure from their work
• If people enjoy their work they will be MOTIVATED
• Herzberg stated that MOTIVATION is different to MOVEMENT
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The Two Factors
Motivators• Factors which if
present will motivate staff
• Relate to the work it’s self
Hygiene Factors• Factors which will not
in themselves motivate, but will demotivate staff if they are not present
• Relate to working conditions
• Also known as maintenance factors
Herzberg said that there are two types of factors that affect workers motivation
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Frederick W Taylor: Scientific Management
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What Taylor thought…..
Famous for applying his principles of scientific management to the world of work.
Taylor was interested to see whether a job or work could be designed to increase efficiency.
He tried to break down tasks into smaller steps and look at exactly how production actually worked.
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Task
• Watch the video clip• http://www.youtube.com/watch?v=8
PdmNbqtDdI
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Questions:
• What were Taylor’s core principles?• What were the benefits of Taylor’s
approach?• What were the problems of Taylor’s
approach?• What was Taylor’s view on pay?• What do you think Herzberg would
think of Taylor’s principles?
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Taylor’s Views…..• Frederick Winslow Taylor (1856 – 1917) put forward the idea that
workers are motivated mainly by pay. His Theory of Scientific Management argued that workers do not naturally enjoy work and so need close supervision and control
• Managers should break down production into a series of small tasks Workers should then be given appropriate training and tools so they can work as efficiently as possible on one set task.
• He advocated Piece Rate Pay • Henry Ford adopted Taylors approach, as it increases productivity
and reduces unit costs.• However workers soon came to dislike Taylor’s approach as they
were only given boring, repetitive tasks to carry out and were being treated little better than human machines. Firms could also afford to lay off workers as productivity levels increased.
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Motivation theoriestime line
1940s
Maslow’s
Hierarchy o
f Needs
1950s
Herzberg’s
Two Factory
Theory
1910s
Taylor’s
Scientifi
c Management
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Homework
To what extent are Maslow’s Hierarchy of Needs and Herzberg’s 2 factor Theory similar in their approach to worker motivation? (12 marks)