ifma hospitality event-22-11-16_just do it services
TRANSCRIPT
1
IMPACT OF TECHNOLOGY ON HOSPITALITY
Nico Ivens Just Do It Services
2
MARKETING SALES COMMUNICATION & SOCIAL
CUSTOMER EXCELLENCE
STRATEGY
What we just do
Customer journey
External
Internal
3
Speed of change
4
Digital transformation
5
Work life symbiosis
7
8
The world is changing
People are changing
Technology is changing
CUSTOMER EXCELLENCE
9
Hospitality
CUSTOMERS EMPLOYEES NEW
EMPLOYEES
“You’ll never get a second chance to make a first impression”
“Let it last”
10
Customer journey
1
VISITOR BADGE
WAITING LOUNGE
PRE- REGISTRATION
VISITORS
HOST NOTIFICATION
VISITOR PARKING
WELCOME & CHECK IN
3
6 7
VISITOR CHECKOUT
MEETING ROOMS
11
Signalisation
12
Parking
13
Signalisation
14
Check in
15
Welcome hostess
16
Welcome hostess
17
Welcome hostess
18
Information
19
Information
20
Wifi
21
Flex desk
22
Access control
23
During the stay
24
Request feedback
25
Visit of an applicant
27
Employee journey
1
PARKING ACCESS
WORKSPACE EMPLOYEE PARKING
ACCESS CONTROL
3
EMPLOYEE CHECKOUT
1
PARKING EXIT
28
First employee to arrive
29
Key management
30
NWOW
31
Additional services
32
Additional services
33
Last employee to leave
34
Robot ?
35
Hospitality
CUSTOMERS EMPLOYEES NEW
EMPLOYEES
HOSPITALITY & SECURITY
SURVEY RESULTS
HAPPY AT WORK
NWOW & ADDITIONAL
SERVICES & SECURITY
SMOOTH ONBOARDING
SOCIAL MEDIA
IMAGE & CULTURE
MOTIVATION &
NWOW
FIRST IMPRESSION
OBJECTIVE
EXPECTATION
TECHNOLOGY
36
SURVEYS SOCIAL MEDIA
TECHNOLOGY KNOWLEDGE
Camera’s
Heat mapping
People counting
Prefered route
Access control
Occupation
Process optimisation
Quality
Image
Security
Evacuation procedure
Data analysis
37
Customer excellence
Nico Ivens
JDI Services