if you build it, will they become social? implementing enterprise 2.0 using sharepoint 2010 new...
DESCRIPTION
During the 2010 AIIM Expo + Conference in Philadelphia, April 20th-22nd, Ori Fishler, conducted a short presentation on the social integration capabilities of SharePoint 2010. In this thought provoking session, Ori highlighted opportunities for portal upgrade into an enterprise 2.0 emergent environment with SP 2010 and the best ways to make it a success and drive adoption.TRANSCRIPT
SharePoint 2010 Social Features and how to make their implementation an organizational success
If You Build It, Will They Become Social?
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Agenda
‣ Edgewater Overview
‣ Introduction: A New Social Reality
‣ Microsoft SharePoint 2010 new Social Features
‣ Adoption & Best Practices
‣ Getting Started
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Edgewater Technology, Inc
‣ Edgewater provides a unique blend of specialty IT services consolidated into four major offerings:
• Advisory Services
• Strategic Business Services
• Enterprise Applications
• Strategic Technical & Data Services
‣ Founded in 1992– Headquartered in Wakefield, MA
– Large North American footprint
– + 330 Employees
– +700 clients
– +2200 projects completed to date
– Publicly Traded (NASDAQ: EDGW)
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CPG/Manufacturing Healthcare Insurance
Life SciencesHospitalityEmerging
RetailInformation/MediaFinancial Services
Sampling of Customers
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Edgewater Technology: Web Solutions
SearchSearch
Web AnalyticsWeb Analytics Content Management
Content Management
PersonalizationPersonalization
E-Marketing Services
E-Marketing Services
Community and
Collaboration
Community and
Collaboration
E-CommerceE-CommerceMobile
Commerce and Content
Mobile Commerce and
Content
Customer Self Service
Customer Self Service
Core
Marketing
Sales
Service
Internal Collaboration and Applications
Externally Facing
Internally Facing
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Web Solutions Practice
Web StrategyWeb Strategy
Business / Functional
Requirement
Business / Functional
Requirement
Vendor SelectionVendor
Selection
Testing and DeploymentTesting and Deployment IntegrationIntegration
Strategy
Planning
ExecutionCreative ServicesCreative Services
Usability and Interface
Development
Usability and Interface
Development
Web Development
Web Development
Product Customization
Product Customization
Program Management
Program Management
• Web 2.0 Strategy• Competitive Analysis• Road Map Development
• Organization Assessment• Operational Strategy• Budgeting & Planning
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‣ Complete Access and Control
‣ Easy to Use, Rich Interfaces
‣ Anytime, Anywhere, Any Device • In Real Time!
‣ Communicate, Collaborate, Interact, Share
New World of Expectations – Driven by Consumers
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What is it?
Social Media integrates social interaction with publishing and distribution technologies to foster:• Content generation
• Thought distribution
• Debate
• Productivity
• Innovation
COLLABORATION adds value by• Connecting people
• Knowledge sharing
• Building Community
Social Media is not a Passing Fad
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What’s in it for me?
‣ Increase productivity and efficiency
‣ Cut expenses (travel, meeting prep, etc.)
‣ Make better decisions
‣ Improve organizational knowledge
‣ Provides people with new ways to connect and share knowledge
‣ Blogs and Discussion Groups can trigger problem solving and new ideas
‣ Social Media provide a way to unhide and share knowledge
‣ Social networking profiles help people find experts
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Don’t Invent, Borrow and Integrate!
‣ My Site, Colleagues, Groups, Connection browsing, Skill browsing
‣ Status updates, Activity feeds
‣ Tagging and tag clouds, Bookmark sharing
‣ Content rating, Comments, Like
‣ Image and Video sharing
‣ Blogs & Wikis
‣ Presence and IM, Live meetings
‣ Discussion forums
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Critical Success Factors: Enterprise 2.0
‣ Andrew McAfee’s hypothesis: Within organizations, collaboration technologies are dictated by the most powerful person involved in the collaboration.
‣ User Adoption
• Distributed ownerships and local champions
• Identify and cultivate your community leaders
• Executive buy in and participation
• Put Intranet use in the line of business: use of the Intranet is not outside your work, it is where work gets done!
• Training
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Critical Success Factors
‣ Scalability and Flexibility
• Ability to quickly adapt, try and fail often
• Allowing groups to start their own areas
‣ Right Level of Control and Governance
• Establish clear guidelines
• Ask the community to report any deviations.
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Enterprise 2.0 Maturity Model
2. Consume, Read, Learn1.
Subscribe, Find
3.Contribute, Create, Comment
4.Collaborate, Share, Interact
5.Context and Relationships
6.Combine , Mashup
7.GainInsight
User Interactivity and Engagement Level
Enterprise Information and Intelligence Accessibility
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‣ Strategy, Architecture & Planning
‣ Prototypes & Quick Starts
‣ User Experience
‣ Implementation• Customization
• Custom Webparts and coding
• Integration
‣ Upgrades & Migration
Edgewater Technology - Key Offerings
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Plan Launch LeverageEducational demonstration
SharePoint environment on a virtual server
Administrator training
Strategy definition Quick Start solution framework
User training
Technical, security and active directory requirements
Implementation of defined customizations and components
Leverage Planning: future directions and plans
Business requirement interviews
Setting of accounts and access to provided virtual environment
Implementation Roadmap
SharePoint architecture Transfer of Virtual Environment to Client
SharePoint implementation Plan Presentation
Quick start – Up and running in 8-10 weeks
