implementing an effective sharepoint training program

8/11/2019 Implementing an Effective SharePoint Training Program

1/14

Produced by: Platinum Partner: Gold Partner:Premier Partner:


2/14

Angela Chionchio

Bristol-Myers Squibb

Global Development & Medical Affairs (GDMA)

Case Study: Implementing an Effective Sh

Training Program


3/14

Share The SharePoint Conference for Business Users

Background

BMS is a large, global organization with >10,000 employees SharePoint deployed (customized) with limited training offere

to end users

Deployment of SharePoint intended to replace majority of exis

platforms for content management (non-compliance related)

Legacy platforms scheduled for retirement post SharePoint deplo

Decentralized governance model for SharePoint sites across th

organization

Service model, including resources, training, user adoption an

governance established for GDMA Division post deployment


4/14


GDMA Service Model

Resource-Supported

(Track A) Sites:

High priority, business strategic

sites requiring a higher level of

centralized support.

GDMA Collaboration Team may

drive requirements and site

configuration. Site

owner/requester assists with

requirements, configuration, and

launch.

Self-Supported

(Track B) Sites:

Standard sites supp

service tools and re

training).

Site owner drives re

configuration, and l

help from GDMA Co

Team.


5/14Share The SharePoint Conference for Business Users

Training Strategy - Curriculum

Design a role-based curriculum offering just-in-timetraining for end-users

Role Description

Site Owner (Track A) Track A Sites will have a dedicated resource for site build and mai

they are a strategic priority for BMS.

Business owners of the site will need to have basic training on sit

development and functionality.

Site Owner (Track B) Track B Sites will have limited support for site build and maintena

Site owners will need to have in-depth training on site developme

functionality.

Site Members Site Members are individuals who contribute to information using

document libraries and collaboration tools (discussions, blogs, wi



Scheduling, Modality and Tracking

Currently delivered as in-person / classroomtraining

Level I Evaluations using SharePoint Survey tool

Classes are scheduled to run concurrently over a3 day period

Enrollment and tracking via LMS

SiteOwners

Initially delivered virtually via Live Meeting /Teleconference (limited tracking)

Online training developed in January 2012.Accessibility and tracking handled via LMS

Level 1 Evaluations using Survey Wizard

SiteMembers



Site Owner Curriculum

Course Title DescriptionSite Owner 300: General Information Session 1 hour virtual session designed to provide a

SharePoints user friendly interface.

Site Owner 301: Planning & Building 3 hour session demonstrating how to creat

meeting workspaces. Students will learn (h

properly plan and develop their site includ

site security / permissions for members an

Site Owner 302A: How to Structure Lists and Libraries: Part I 3.5 hour session demonstrating SharePointwill learn (hands-on) how to work with var

SharePoint libraries. Versioning, content ty

library columns, customizing views and adv

are covered in great detail.

Site Owner 302B: How to Structure Lists and Libraries: Part II 3 Hour session demonstrating SharePoint L

Students will learn about the unique functi

lists and how to utilize SharePoints out-of-

features.



Site Owner Curriculum (Contd)

Course Title Description

Site Owner 303: Customizing your SharePoint Site 2.5 Hour session intended to bring togethe

the Site Owner 300, 301 and 302 courses.

this course, participants will be able to cust

their SharePoint sites using web parts, imag

libraries. The Content Editor Web Part is de

detail during this course.

Site Owner 304: Managing Meeting Workspace Sites 1.5 Hour session. Students will leave this trdevelop meeting workspaces, link outlook

workspace and discuss best practices in uti

Site Owner 305: SharePoint Surveys and InfoPath Forms 3.5 Hour session intended to demonstrate

collect information to be stored centrally o

Students will create a basic survey using br

InfoPath forms will be designed and publis


9/14


Site Member Curriculum

Course Title Description

Site Member 100: Overview and Demonstration of SharePoint 1/2 hour online course will provide studen

of the functionality and features of ShareP

Document Management, Collaboration Too

Site Member 101: Introduction to Lists and Libraries 1 hour online course teaches students how

SharePoint Lists and Document Libraries, in

documents, Editing Documents, Emailing li

and more.

Site Member 102: Advanced Knowledge of Lists and Libraries 1 hour online course emphasizing how to u

advanced options of SharePoint document

Site Member 103: My Site hour online course designed to demonst

My Site page and edit profile information.


10/14


Ongoing Support & Continuing Educa

How do we sup

Owners after thbeen developed

Collaboration To

Forum)

Weekly Q&A Ses

Super Users Foru

Platform for Add

Resources

Site Specific / Cu

training (Track A

SiteRequested /Provisioned

Training

Completed

SiteDevelopment


11/14


Metrics & Feedback

Level 1 Evaluations Instructor Feedback (questions or issues addressed

during classes)

Site Owner Surveys

Weekly Q&A Sessions / Discussion Forum LMS Tracking (# of people trained)

Non-standard / customized training for Track A servi

sites


12/14

SHARE The SharePoint Conference for Business Users

Questions

Slide 12


13/14

Angela ChionchioBristol-Myers Squibb

Global Development & Medical Affairs (G


14/14

Produced by: Platinum Partner: Gold Partner:Premier Partner: