iDigi Content

iDigi Device CloudPlatformM2M Evolution ConferenceJanuary 2013

Rob FaludiGood afternoon. My name is Rob Faludi, Collaborative Strategy Leader for Digi International and this is Liz Presson, Digis Social Media and Community manager. Were going to be telling you about the iDigi Device Cloud platform.. Ill give you an overview of the key capabilities, benefits and purpose. Ill then provide you with a brief demonstration of the console. Finally, Ill walk through a recent case study that is presently being rolled out.

1Upgrade Your WorldEasy, Reliable, Scalable and SecureCommercial GradeData and device enablement platform2

We created iDigi to provide a vehicle to Upgrade Your World My background is in technology, but specifically how it relates to solutions for people. M2M or the Internet of Things is complicated. These systems require a lot of technology knowledge, from device types and protocols to user interface design to database technology. But more importantly, they require a sound understanding of business problem to be solved. Starting from the ground up, you must have the tools and capabilities to keep a service running.iDigi Platform Easy, Reliabile, Secure and Scalable Commercial GradeData and device enablement platform, NOT an application platform2

Upgrade Your WorldCommercial Drivers:Better Customer ServiceEfficienciesRecurring revenue streams

Most importantly, you have to provide value. Three things: customer experience has to go up, and/or efficiencies have to be created to improve existing revenue, and/or new revenue has to be created. Thats what matters to businesses so thats what matters to us.Upgrade Your World4

Any Device, Any Application, Anywhere Any Device, Any Application, Anywhere AND ANYTIME!

4Upgrade Your World5

Any Device, Any Application, Anywhere Any Device.5Any Device6

Data reportingRemote controlDevice managementCapabilitiesRemote data reportingRemote controlDevice management, including alarms, firmware, commissioning6Any Device7

Small software client C, Android, Python, JavaMicrocontrollers, Linux & Windows

(and more)

Any network device can push data into iDigiiDigi ConnectorSmall software client C, Android, Python, JavaMicrocontrollers, Linux and Windows systemsCoverageDevice Cloud for Freescale, Intel and WindRiverEmbedded modules, including Xbee, family of gateways

7Upgrade Your World8

Any Device, Any Application, Anywhere Any ApplicationData and device enablement platform, NOT an application platformCombines device information to applications to Solve business problems - enablingBetter Customer ServiceEfficienciesNew Recurring revenue streams8

Any Application9

Secure RESTful WebservicesSpecific APIs for Mobile, Monitoring, Energy, Device ManagementPush and Pull

Secure RESTful web services interfaceBroad Set of APIs for mobile assets, monitoring, energy managementPush and Pull access (i.e. poll or stream)9

Any Application10

Expanding application platform drivers and sample codeDevice Connector for Force.comGoogle ApplicationsWeve got sample codeDevice Connector for Force.comGoogle applicationsWeve got examples for the API, and were also providing turn-key solutions10Upgrade Your World11

Any Device, Any Application, Anywhere AnywhereDevices live in cities, hospitals, on the open prairie, taxicabs in India, you name it.11Anywhere12

Optimized for low data and low power Data via HTTP, TCP, UDP or Short Message (SM)Crosses firewalls, routers and subnetsCellular subscription managementOptimized for device data: works with narrow channels and low power requirementsData via any stream available, HTTP, TCP, UDP, Short MessageAnywhere means firewalls, routers, subnets all need to become transparentWell help internationally with multi-market cellular subscriptions12PlatformData AccessProtocol TranslationDirect or CachedData Streams StorageConsole for Configuration and FirmwareGroupingAlarmingCommissioning

13

Data AccessTranslates Webservices to device protocolsDirect pass through or cachingLong Term StorageTools for Configuration and software managementGrouping devicesAlarming so you always know the status of your device armyCommissioning to put new devices into play

13PlatformGrowing Global Platform2 million devices* 2,200 transactions* per second and growing

Security ISO 27001 controlled systemContinuous security monitoring

14

*Tested and verified

Global Platform built for Scalability and ReliabilityVerified to over 2 million devices and growingVerified to over 2,200 transactions per second and growingStatus.idigi.comSecurity ISO 27001 controlled system172 Controls: NERC CIP, NIST, CSA, PCI DSS, HIPAA, ISO 27002Continuous security monitoring

14New to iDigi:15

The SocialMachine

Carrier ManagementTwo groundbreaking things are new to iDigi since our last presentation. We made carrier subscription management a whole lot easier, and Digis recent acquisition of Etherios plugs iDigi deeply into the Salesforce cloud.15Platinum Salesforce Partner16

The Social Machine

Lets start with Salesforce. With the Etherios acquisition Digi becomes a Salesforce.com Platinum Partner. Our product, The Social Machine hooks devices into corporate information infrastructure making them a key player in conversations with customers, dealers and suppliers.16

The Social Machine17CONNECTGATHER & MANAGEBUSINESS PROCESS IMPROVEMENT

The SocialMachinePredictive Service

Asset Tacking

Customer Portal

Field Service Management

Heres how it works. We connect devices, then gather them into the Salesforce cloud. This plugs them right in for creating comprehensive business process improvements.17 Driving Business Process Outcomes18

18FinanceWarranty ManagementBilling & Point-of-sale Payment

The Social Machine

EngineeringSoftware ManagementProduct Design/PLMOperationsConsumablesAsset TrackingOrder ManagementServiceRemote ServicePredictive MaintenanceEnhanced Customer Service

iDigi is outcome-focused and The Social Machine drives improvements across the enterprise.18Use Case19

Tech SupportMobile Field Service

DealerProblem: A customers spa pump overheats!Heres a use case: a commercial customers spa pump overheats. The dealer knows about it before the customer and can dispatch services. Updates are provided from the field, with tech support clued in to the situation for advice and also to handle any customer questions knowledgeably. When its fixed, everyone is updated and the dealer can follow up with good news.19Carrier Subscription Management20Were also debuting carrier subscription management. This doesnt change the relationships you have with multiple carriers, you still work with your choice of providers in the various markets that they serve around the world. It simply provides an efficient and centralized way to assign your carriers to devices.20Managed iDigi Carriers21At rollout were supporting some big names.21

Access to More than 90 Carriers22

As part of its support for Jasper Wireless, iDigi customers have access to more than 90 wireless carriers throughout the world.

So lets take a look at iDigi in a demo.22DemonstrationM2M Evolution ConferenceOctober 2012my.idigi.comstatus.idigi.comLiz Presson is going to take you on a brief tour of iDigi and the public status information around the platform. We have always believed in transparency. The status.idigi.com is available to all so any of you can assess the performance of the platform from any place in the world, at any time. 23Application Case StudyM2M Evolution ConferenceOctober 201224M2M Use Case Vending*ProblemLoss per machine per yearReceipts Reconciliation $440Down-time per machine per year $480Non-optimized pick-ups $220Total$1,140

* Note Vending machine type and some business parameters modified to protect actual customer privacy In this vending example, a national company had 25,000 machines across the United States. Based upon a study they conducted, they estimated they were losing over $1,000 dollars per year per machine. Each machine generates an average of $12 per day or $4,400 per year. The loss was based upon three key metrics. The first was based upon an estimate that collectors were pocketing 10% of the receipts on average, since the company had no consistent way to determine amount of cash in the system at the time of the pick-up. Additionally, it was difficult to optimize the timing and routes of the pick-ups. To optimize, the company would need to provide route optimization based upon machines that are 80% or more full. Machines that are less than 40% full, were picked-up at a loss due to the average cost of the pick-up. Lastly, the company didnt have a sound method to determine machine down-time. Usually down-time was only discovered when the collector would arrive; therefore many machines would go for days without generating any revenue Average 40 days per year. M2M Use Case - VendingSolution: Optimized and audited pick-up, provides maintenance alerts and remote resetModule to monitor coins, run cycles and control circuit breakeriDigi stores readings, aggregates data, provides notifications

Solution: Optimized and audited pick-up, provides maintenance alerts and remote resetModule to monitor coins, run cycles and control circuit breakeriDigi stores readings, aggregates data, provides notificationsM2M Use Case - VendingCosts: Cellular and Control hardware cost: < $140 per siteMonthly SaaS fees with cellular data: < $5 per site

Costs: Cellular and Control hardware cost: < $140 per siteMonthly SaaS fees with cellular data: < $5 per site

M2M Use Case - VendingBusiness Impact for 25,000 machinesProblemAnnual Loss1st Year ImprovementBottom Line ImpactReceipt Reconciliation $11,000,00080% $8,800,000Pick-Up Optimization $5,500,00050% $2,750,000Down-time due to Maintenance Failures$12,000,00030% $3,600,000Hardware and SaaS costs for first year < ($200) each< ($5,000,000) First Full Year Bottom-Line Net Impact $10,150,000SummaryUpgrade Your WorldCommercial GradeEasy, Reliable, Scalable and SecureAny Device, Any Application, Anywhere

29So thats iDigi. A system to upgrade your business world, at commercial grade, thats easy, reliable, scalable and secure. Its designed to work with any device, any application and anywhere in the world. And today were providing a suite of carrier subscription management services and integrating it with Salesforces 100,000 business customers.29Thank You3030

3131