idc s.p.a corporate profile

of 12

IDC S.p.A.

Po.Box. 502838, Dubai

Arenco Tower Office 501

Dubai Media City

UAE

e-mail: [email protected]

http://www.idc.it

IDC S.p.A Corporate Profile

of 12

IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

Introduction

IDC S.p.A is a leading IT Consulting and Solutions Provider focused on delivering

specialized services and systems to the enterprise market that meet the ever

increasing demands of today’s business world.

Founded in Naples, Italy in 1994 by highly-skilled and qualified professionals IDC

has grown from strength to strength each year by consolidating its know-how on

important projects, significant technological advancements, organizational

complexity and business requirements, developing a design approach that allows

customers to realize their IT Investment, not just in technical infrastructure, but

also in meeting corporate objectives while retaining a tight and measurable Return

on Investment.

Having expanded into the Middle Eastern market with a regional branch office

based in Dubai, United Arab Emirates, the founding principles and guidelines of the

Company remain the same, even today, and are still inspired by a single

fundamental concept: “To put customer satisfaction and the development of the

business as the key strategic choice.”

Partnerships and Qualifications With more than 150 man years of consulting experience, IDC is one of the leading

Solution Providers in the industry when it comes to the products and solutions in

our portfolio.

Our Partnerships

Key partnerships and relationships with market leading products and technologies

ensure that our clients always have the best possible solution supporting their

business.

Key Partnerships

Microsoft Gold Partner Competencies

o Communications

o Identity & Security

o Messaging

o Management & Virtualization

Microsoft Silver Partner Competencies

o CRM

o Midmarket Solution Provider

o Portals & Collaboration

o Server Platform

Microsoft Premier Support for Lync Partner

Microsoft Cloud Accelerate

Polycom Partner

Jabra Partner

Network Equipment Technologies / Quintum

of 12

IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

Certifications & Qualifications

The secret of our success lies in finding and retaining skilled and valuable resources

who are able to see projects through starting from the envisioning phase and going

beyond post-project support. Continuous investment on training and certification of

our employees as well as the relentless pursuit of industry standard organizational

certifications ensures that we are always at the top of our game.

Our Organizational Achievements and Certifications include;

ISO9001:2000 Certification

Microsoft Certified Office Communications Server 2007 R2 Voice Partner

Microsoft Certified Lync Server 2010 Voice Partner

Our Technical Certifications and achievements are always up to date and include;

Microsoft Certified Professionals

Microsoft Certified Systems Engineer

Microsoft Certified Systems Engineer + Internet

Microsoft Certified Systems Engineer + Messaging

Microsoft Certified Systems Engineer + Security

Microsoft Certified Professional

Microsoft Certified Technology Specialist

Microsoft Certified Trainer

Microsoft Most Valuable Professional

vmware Certified Professional

ITIL Foundation

Cisco Certified Network Associate

Mimecast Certified Professional

Services & Solutions IDC are able to offer organizations a wide range of services and solutions to meet

their precise business requirements as defined and set out by our customers.

Planning, Design & Architecture

Time and again it has been proven that the most robust, successful and effective

projects in the world began with detailed planning, design and architecture

engagements. During these phases of a project, business requirements are mapped

to technologies, technologies are evaluated & documented and finally an overall

solution architecture emerges to provide a holistic, top-down view of the solution

that can then be used for costing, modeling and as a blue print for deployment &

support.

IDC are able to work with your business to assist in the realization of your business

& technological objectives, even when the solutions / technologies extend beyond

the reach of our normal product line, either as the sole solution architect, by

leading a team of solution architects or simply being part of a team of solution

architects.

of 12

IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

Solution Deployment & Project Management

Our highly trained, skilled and experienced pool of resources are available to see

projects through the deployment phase as both onsite technical resources as well

as being able to oversee the project from a technical project management

perspective. Dedicated project management personnel are also available for more

complex projects or where the requirement exists.

Having conducted several successful projects globally over the years, the discipline

and enthusiasm required to successfully deliver projects remotely using any

available remote access and support tools is near second nature to our Team and

can save significant time & cost to the overall project lifecycle.

Post-Deployment Systems Management & Support

A solution, once implemented, could amount to nothing without the correct support

and systems management structure in place. IDC provides an array of flexible

support & systems management solutions to cater to your requirements.

IDC Remote Managed Services

Tailored to organizations with limited in-house IT Support or IT Departments

focused on maintaining key business Infrastructure the IDC Remote Managed

Services Solution has been designed and developed over the years to ensure that

You, as the Customer, can rest assured that your IT Systems are maintained,

managed and supported according to standards and practices that meet and in

many cases exceed Industry Standards & Best Practices.

What’s more, with technical resources spread across time zones, we are available

to you at least 6 days per week and 12 hours per day on any standard service

level.

IDC Dedicated Systems Engineers

Helping you focus on your core business, IDC Dedicated Systems Engineers are

available to your Organization for short, medium and long term engagements,

where, you may utilize aptly skilled, trained & experienced resources on-site to

build, manage, maintain and operate your IT Infrastructure.

You reap the rewards while we deal with all of the Human Resources hassles.

IDC Escalated Support Services

Delivering sound technical backing for your onsite IT Support personnel, the

Escalated Support Services solution is cost efficient and dependable. Strict Service

Level’s and Response Times with the option of Business Day Only and 24x7, On-Call

Support Services ensure that your business has the correct level of support

required to keep it up and running at all times.

On-Site IT Departments can sleep soundly at night knowing that they can rely on

IDC should the need arise.

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IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

Unified Email Management

The Mimecast Solution offers a single solution that caters to all of your email

requirements, including seamless business continuity, industry leading security &

anti-malware, bottomless email archiving, e-discovery and branding. Delivery using

the Software as a Service model ensures that implementation is completed in

virtually no time without the requirement to invest in Hardware or Software as well

as offering the advantages of a predictable operation expenditure cost model.

Unified Communications & Voice over IP

IDC is a key player in the Microsoft Unified Communications space having worked

with Microsoft Communications Server family from version 2003 and Exchange

Server from version 4.5. Our Exchange and Communications Server skill sets,

certification and deployment / migration experience have all been maintained

throughout each release of the platforms.

Voice / PBX / PSTN integration of the Microsoft Unified Communications Solution

Components using NET (Quintum) Media Gateways is a core focus area of expertise

which is strictly maintained and enforced throughout the organization.

Such is the philosophy that has seen to it that every UC project delivered is a

resounding success.

Security Solutions

IDC are in the unique position of being able to offer our clients a true “Defense in

Depth” approach to IT Security. Our long term partnerships with Trend Micro,

Microsoft and Mimecast allow us to deliver simple, yet integrated, multi-vendor

security solutions that cater to every need of the client while ensuring no single

point of vulnerability.

Server Virtualization

Server Virtualization can deliver significant cost savings in virtually any organization

when planned, designed and implemented correctly. At IDC we pride ourselves on

the ability to correctly scale, design, plan and execute Server Virtualization

initiatives based on the customer’s choice of either Microsoft Hyper-V or VMware

ESX (vSphere) based server virtualization technologies.

Having executed multiple successful virtualization projects on both technologies,

you can rest assured that your Virtualization Initiative is in the safest hands.

Microsoft Core Infrastructure

The basis of delivering virtually any solution in the corporate world today is

experience and skills in dealing with the Microsoft Core Infrastructure components

such as; Windows Server, Active Directory, DNS, DHCP, Exchange Server, SQL

Server, Threat Management Gateway, Desktop Deployment, Systems Center Suite,

etc. IDC carry the necessary skills to deliver, support and maintain these solutions

too.

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IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

Microsoft Online Services

Recognizing the value and potential of Cloud Services IDC was one of the first

movers into this space when Microsoft announced and launched their Online

Services Offering. This visionary strategy and focus has resulted in IDC delivering

over 82,000 Microsoft Online Users and being recognized as one of the leading

Microsoft Cloud Partners in Europe and the Middle East.

Office 365

Having built a solid foundation of skills, experience and customers on Microsoft

Business Productivity Online Suite (BPOS) the transition to Microsoft Office 365 was

a natural and seamless progression of our commitment to delivering cost effective

cloud based services to our Customers.

Today, IDC boasts a wide range of customers on Office 365 with a total seat could

of more than 57,000 seats across a wide array of industries and integration

scenarios that include Cloud Only, Directory Integrated and Hybrid Deployments

and span continents as well as countries.

Intune

Secure, Reliable, Always on device management is strategic to reducing costs,

improving security and most of all improving operational efficiency. Up to now, the

implementation of such management tools and solutions has been a costly affair

and more often than not restricted to those devices connected to the corporate

network only. Microsoft Intune offers complete device management & security

functionality for both Workstation & Mobile based devices.

A Microsoft Cloud Certified Partner, IDC carries the necessary certifications, skills,

experience and know-how to offer end-to-end Microsoft Intune consulting and

onboarding services to organizations regardless of their size and nature of business.

Aided by our extensive on-premise Systems Management skills we are well-

positioned to assist in tuning the management tools to suit your organizational

requirements best.

Regional Presence IDC Operates globally with a key focus in the European and Middle Eastern Regions

servicing its customers from it regional offices.

Office Locations

IDC currently has offices located in:

Napoli Roma Milano Dubai

Via Caravaggio, 76

80126 Napoli tel. +390817144543 fax +390817144399

Via Attilio Regolo, 19

00192 Roma tel. +390632803310 fax +390632803227

Via Roma, 108

20060 Cassina dè Pecchi(MI) tel. +390289921500 fax +390289921510

Arenco Tower -

Office 501 PO Box 502838 Dubai tel. +97144251845 fax +97144251846

of 12

IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

Some of our Satisfied Customers:

Mubadala Development Company

Abu Dhabi

United Arab Emirates

http://www.mubadala.ae

IDC were instrumental in the design and architecture of the Mubadala New

Information Technology Infrastructure based on a redundant datacenter

infrastructure across 3 different locations in an Active / Active / Active configuration

of the entire Microsoft stack of Applications.

In addition, IDC have provided to Mubadala, the services of an On-Site Dedicated

Systems Engineer for the build, operations and management of the Mubadala IT

Development environment which runs all Mubadala Applications in the Development,

User Acceptance Testing and Pre-Production environments prior to rolling them out

into production.

Cleveland Clinic Abu Dhabi

Abu Dhabi


http://www.ccf.org

Resonsible for the initial IT Infrastructure Architecture and Build for CCAD, IDC have

designed, deployed, managed and maintained the entire Microsoft Solution Stack for

Cleveland Clinic Abu Dhabi since they started operating in late 2009.

The IDC Dedicated Systems Engineer who has been positioned in CCAD since their

initial go-live date have been instrumental in supporting the CCAD users,

administering the back-end IT Infrastructure and managing the day-to-day IT

Operations.

Ferrari World Abu Dhabi

Abu Dhabi


http://www.ferrariworldabudhabi.com/

Ferrari World Abu Dhabi looked to IDC for the implementation of Microsoft Office

Communications Server 2007 R2 together with redundant NET VX Media Gateways as

the primary IP Telephony Solution for their Business. In addition, IDC were able to

integrate Wireless SIP Telephones from Polycom using NET SmartSIP technology to

register the devices with Microsoft Office Communications Server 2007 R2 and

provide integrated presence.

Specialized Call Recording and Call Billing solutions were also implemented in Ferrari

World in order to ensure that they are able to meet their compliance and financial

KPIs in a measurable format.

http://www.mubadala.ae/

http://my.clevelandclinic.org/departments/abudhabi/cleveland_clinic_abu_dhabi.aspx

http://www.ferrariworldabudhabi.com/

of 12

IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

Etisalat

Abu Dhabi


http://www.etisalat.ae

IDC provided design, consulting, deployment and migration services to Etisalat for

their Implementation of Lync Server 2010 and the migration of their 15,000 users

from OCS 2007 R2 to Lync 2010.

IDC also provided Integration services with the existing Alcatel PABX infrastructure

and E1 PRI lines using NET UX-2000 Media Gateways in the Abu Dhabi and Dubai

Datacenters providing localized number services and ensuring end-to-end security

was maintained through encryption of ALL communications information.

Al Habtoor Leighton Group

Dubai


http://www.hlg.ae

Al Habtoor Leighton Group looked to IDC to provide Email Security, Business

Continuity and granular policy control services to their distributed Microsoft Exchange

Server infrastructure using the Mimecast Unified Email Management Solution for their

3,000+ strong user base.

Aldar Properties PJSC

Abu Dhabi


http://www.aldar.com

Aldar Properties made the decision to replace their multiple vendor telephony

solutions, including Cisco, Avaya, Nortel, Panasonic and others, across their multiple

locations with a centralized Microsoft Unified Communications infrastructure.

IDC were the deployment partner selected for the Design, Deployment and migration

of the 2,500+ Aldar users onto Microsoft Office Communications Server 2007 R2,

Exchange Server 2010, SQL Server 2008 R2 and Threat Management Gateway 2010.

Emirates Nuclear Energy Corporation

Abu Dhabi


http://www.enec.gov.ae

Emirates Nuclear Energy Corporation selected IDC to design, deploy and integrate

their Microsoft Unified Communications infrastructure with the Cisco IP Telephony

Solution already deployed in their offices.

The design and deployment touched all of the 300 ENEC Users and made provision

for scalability to 1000+ users in the future. Introducing key benefits such as

audio/video conferencing, presence, instant messaging and more.

http://www.etisalat.ae/

http://www.hlg.ae/

http://www.aldar.com/

http://www.enec.gov.ae/

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IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

State Audit Bureau

Doha

Qatar

http://www.abq.gov.qa

IDC provided our services to the State Audit Bureau, Qatar, for the design, implementation

and integration of NET VX and Quintum Tenor media gateways with their existing Microsoft

Office Communications Server 2007 R2 Infrastructure, enabling it for Enterprise Voice and

preparing the infrastructure to replace the TDM telephony solution they had in place with

Software Driven IP Telephony.

In addition, IDC were awarded the escalated support services for the entire unified

communications infrastructure in ABQ.

IRENA

Abu Dhabi


http://www.irena.org

Having worked on the initial Design & Deployment of the IRENA Microsoft Office

Communications Server 2007 R2 Enterprise Voice infrastructure, IDC were awarded the IT

Operations Contract to support, manage and operate the IRENA Microsoft Back-Office

infrastructure. During the time we have worked with IRENA we have been a key supporter,

partner and influencer in the IRENA IT Road Map, driving such initiatives as the Migration of

OCS 2007 R2 to Lync Server 2010, Exchange 2007 SP2 to Exchange 2010 and

implementation of Active Directory Rights Management Services.

IDC continues to serve the IRENA user base, both locally and internationally, under a single

managed services umbrella.

Metito Overseas LTD

Dubai


http://www.metito.com

During their planning and migration to Exchange Server 2010, Metito sought out the

expertise of IDC to assist in providing a single centralized and truly unified platform to

address the multiple point areas of concern around their email management. Key area’s that

needed to be addressed were Security, Continuity, Confidentiality, Archiving, Storage

Management and Flexibility. With a user base of over 800 white collar workers spread across

more than 8 countries globally, availability was a key concern.

IDC were able to assist Metito in meeting their business objectives while reducing overall

operational and capital expenditure by introducing the Mimecast Unified Email Management

Solution to them.

http://www.abq.gov.qa/

http://www.irena.org/

http://www.metito.com/

of 12

IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

Masdar

Abu Dhabi


http://www.masdar.ae

In partnership, and as a co-investor, with Microsoft IDC were instrumental in the Design,

Deployment and Migration of the Microsoft Exchange Server 2003 infrastructure at Masdar to

Microsoft Exchange Server 2010 SP1 in a highly-available configuration and encompassing a

remote disaster recovery site.

Microsoft Office Communication Server 2007 R2 was also delivered as a part of the project

with integration into the existing Cisco Call Manager IP Telephony infrastructure that existed

to facilitate Enterprise Voice functionality.

IDC continues to work with Masdar on their value added initiatives.

Ministry of Health

Abu Dhabi


Ministry of Health have selected Microsoft Lync Server 2010 as their primary communications

tool across the entire UAE. Servicing their 4,000+ users, Microsoft Lync Server 2010 is the

core IP Telephony Solution deployed in their environment.

IDC provided their services to Ministry of Health, working closely together to come up with

the correct infrastructure design and sizing as well as hardware selection to meet the diverse

requirements of such a distributed organization. Today MOH users are able to work from any

internet enabled location should they have their corporate computer with full IP Telephony

and corporate address book functionality and no need for any VPN solution.

Al Yah Satellite and Communications PJSC

Abu Dhabi


IDC have worked extensively with the IT and Business Teams at Yahsat to define, design

and build an enterprise class IT Infrastructure based on the next generation of technologies

to be able to take the business into the next phase of operations.

Encompassing technologies such as Active Directory 2008 R2 SP1, Microsoft Hyper-V,

Microsoft Exchange Server 2010, Microsoft Lync 2010, SharePoint Portal Server 2010, NET

UX Media Gateways, NET SmartSIP, Forefront Identity Manager 2010 and more, the entire

project was designed, deployed and migrated by IDC without any disruption to production

services whatsoever. Moreover, Yahsat now have a fully integrated and flexible

communications infrastructure allowing them to use either Microsoft Lync 2010 or Cisco Call

Manager and even register the existing Cisco Telephones with their Lync Server

Infrastructure.

A custom Microsoft Lync Application has also been developed for the Yahsat Satellite

Operations Center that is aimed at supporting their operational communications

requirements.

http://www.masdar.ae/

of 12

IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

Abu Dhabi Water & Electricity Authority

Abu Dhabi, UAE

Abu Dhabi Water & Electricity Authority have selected Microsoft Lync Server 2010 as their

internal and external corporate Unified Communications Platform. The Lync Infrastructure

was deployed and integrated with their existing Cisco IP Telephony Solution and offers their

organization the flexibility of deploying Cisco Phones with Lync Clients, Lync Phones with

Lync Clients or even just Lync Clients as Soft Phones while allowing their roaming users

seamless external access to the corporate telephony, audio and video conferencing and

enterprise instant messaging & presence services without the requirement to establish a vpn.

IDC worked with the ADWEA IT Team to scope, design and deploy the Microsoft Lync

Infrastructure for their organization as well as the integration with the Cisco Call Manager.

ADWEA currently has over 4,000 users distributed across Abu Dhabi and the Western

Region of the UAE.

Abu Dhabi Police

Abu Dhabi, UAE

IDC assisted Abu Dhabi Police in the deployment and successful piloting of Microsoft Office

Communications Server 2007 R2 with integration into their existing Nortel TDM PABX

Solution using NET/Quintum Media Gateways. On completion of the Pilot, IDC worked with

Abu Dhabi Police to design and deploy a completely secure end-to-end Unified

Communications Solution based on Microsoft Lync Server 2010 and then migrate the exiting

OCS Pilot to the Lync infrastructure without any downtime.

Dubai Police

Dubai, UAE

IDC have worked extensively with Dubai Police State Security Department, assisting them to

simplify and unify their corporate collaboration and communication tools through the

deployment of Microsoft Lync Server 2010. The project has been handled in 2 phases with

the first phase consisting of the deployment of a highly-available & secure Microsoft Lync

Server infrastructure on the internal network to provide Enterprise Instant Messaging,

Presence, PC-to-PC Audio and Video Calls, PC-to-PC Audio and Video Conferencing and

more.

The second phase of the project will be undertaken once the State Security Department

Cisco Systems upgrade has been completed and will introduce the PSTN Dial-In / Dial-Out

functionality to their end-users.

of 12

IDC S.p.A.



Dubai Media City

UAE


http://www.idc.it

Enel is Italy’s largest power company, and Europe’s second largest utility company

by installed capacity. It is an integrated player which produces, distributes and sells

electricity and gas.

We’ve migrated their Exchange 2003 infrastructure on premise to the MS cloud

BPOS now we’re migrating to O365.

Number of seats 32,000

Leroy Merlin is a leader in home improvement projects. Associated Groupe Adeo,

the first French player in the international market of crafts and DIY, ranking second

in Europe and fourth largest in the world.

We’ve migrated their SUN mail infrastructure on premise to MS Cloud O365

federated with MS Active Directory and make it available to the users through a

company portal.


Natuzzi Group was founded in 1959. It designs, produces and markets sofas,

armchairs and living room accessories. Natuzzi is the largest Italian furniture

company located in High Point (North Carolina – USA) and through local Natuzzi

subsidiaries in China, Belgium, Spain, UK, Japan, Brazil, India, Russia, Germany

and Switzerland.

We’ve built their actual mail infrastructure with a coexisting Exchange 2010 / O365

scenario federated with MS Active directory.


idc s.p.a corporate profile

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