1. 1The Changing Role of Corporate Information Services Lu Potter ICIC 2014, Heidelberg

2. 2ChemicalsChemical Technologies (DPT)SyngasChemical Catalysts (inc. Formox) Oil and GasRefineriesPurificationTracercoServicesPlatinum Marketing and DistributionRefining ManufacturingNoble MetalsColour TechnologiesChemical ProductsActive Pharmaceutical Ingredient (API) ManufacturingCatalysis and Chiral TechnologiesResearch ChemicalsNew Business DevelopmentWaterBattery TechnologiesFuel CellsLight Duty CatalystsHeavy Duty CatalystsStationary Emissions ControlEmission Control TechnologiesProcess TechnologiesPrecious Metal ProductsFine ChemicalsNew Businesses 3. A Global Business3 4. An Expanding Information Group4RoystonShanghaiSonning CommonChiltonRoyston 5. In the 1980sInformation department did searchingResults printed out / ordered and sent to client (scientists)Results reviewed, search tweaked, articles orderedArticles read, summarised, used5 6. Technology Forecasting & Information (TFI)6Supports JM business and research on a global basisExpert searchingEnd user interfaceSubscriptions to publications and databasesProject work and analysisNewsfeedsPeer reviewed journal 7. TFI - Core Principals7TFIRight InformationTo Right PeopleAt Right TimeIn Right Format 8. TFI - Core Principals8TFIRight InformationTo Right PeopleAt Right TimeIn Right FormatTechnical Commercial Patents Market People Customer Competitor 9. TFI - Core Principals9TFIRight InformationTo Right PeopleAt Right TimeIn Right FormatScientists Managers Commercial Sales Marketing 10. TFI - Core Principals10TFIRight InformationTo Right PeopleAt Right TimeIn Right FormatUrgent Parallel project Proactive Daily updates 11. TFI - Core Principals11TFIRight InformationTo Right PeopleAt Right TimeIn Right FormatReportsPresentationsElectronic devicesVerbalRaw data 12. News FeedsUp to the minute alerts(100+ subjects)Executive Board to new starters1000+ recipientsJM Insight adding value/filteringNews aggregation servicesEmail based news service12 13. Johnson Matthey Technology ReviewReplaces Platinum Metals Review, published by JM since 1957Range of topics reflects JM Plcinterestswww.technology.matthey.comNew peer-reviewed scientific journal launched July 201413@TechRevMatthey 14. End User Resources14SubscriptionsEnd User SearchingLibrary CatalogueDocument DeliveryIntranet Interface 15. Projects15Adding ValueTurning data to knowledgeVisualisationsIntegration with teamsAdded insight on JM 16. Turning Data to Knowledge16Cocktail Parts Ingredients Cocktail Parts IngredientsApple Martini 3 cointreau Margarita 4 cointreauApple Martini 8 vodka Margarita 3 lime juiceApple Martini 3 apple schnapps Margarita 7 tequilaB-52 4 cointreau Mint Julep 1 sugarB-52 4 coffee liqueur Mint Julep 1 mintB-52 4 bailey's Mint Julep 18 whiskeyBloody Mary 3 lemon juice Mojito 1 sugarBloody Mary 18 Tomato juice Mojito 1 mintBloody Mary 9 vodka Mojito 12 sodaCaribou Lou 3 pineapple juice Mojito 8 rumCaribou Lou 6 rum Mojito 6 lime juiceCosmopolitan 3 cointreau Mudslide 6 coffee liqueurCosmopolitan 3 lime juice Mudslide 6 creamCosmopolitan 8 vodka Mudslide 6 vodkaCosmopolitan 6 cranberry juice Mudslide 6 bailey'sCuba Libre 12 Cola Pina Colada 6 rumCuba Libre 6 rum Pina Colada 6 creamDaiquiri 9 rum Pina Colada 6 pineapple juiceDaiquiri 1 syrup Screwdriver 20 orange juiceDaiquiri 4 lime juice Screwdriver 10 vodkaGin and Tonic 29 Tonic Water Sex on the Beach 8 cranberry juiceGin and Tonic 12 Gin Sex on the Beach 8 vodkaJager Monster 9 Jagermeister Sex on the Beach 4 peach schnappsJager Monster 6 orange juice Sex on the Beach 8 orange juiceKamikaze 6 lime juice Whiskey Sour 1 syrupKamikaze 6 triple sec Whiskey Sour 3 whiskeyKamikaze 6 vodka Whiskey Sour 2 lemon juiceLong Island Iced Tea 3 rum White Russian 4 coffee liqueurLong Island Iced Tea 6 gomme syrup White Russian 10 vodkaLong Island Iced Tea 3 vodka White Russian 6 creamLong Island Iced Tea 5 lemon juiceLong Island Iced Tea 3 triple secLong Island Iced Tea 3 GinLong Island Iced Tea 3 tequilaSOURCE: raw.densitydesign.org 17. 17Turning Data to KnowledgeSOURCE: raw.densitydesign.org 18. Structured data is fine200020012002200320042005200620072008200920102011Petroleum Cracking Catalysts15231436434138462225193Petroleum Refining13311929222422291523201Gasoline Additives712824432941341217174Polymerization3812141630152716182411Petroleum Hydrotreating817111691716301713163Catalysts3651191118151919179Reaction147711137181419202Hydrogenation12513915111991596Diesel Fuel4761886201581091Porosity466561119131819818 19. and easily visualised19 20. Unstructured Data20Hard to categorise sort and manipulate manually Semi-structured dataTime consumingAccuracyFlexibility 21. Dealing with Unstructured Data21TitleTitle - DWPIAbstract - DWPIAbstract - DWPI Tech FocusAbstract - DWPI UseAbstract - DWPI Detailed DescriptionClaimsAdsorbentsAdsorbent for heavy metal adsorption e.g. mercury and for removal of heavy metal from aqueous stream contaminated with heavy metal such as stream generated by exploration/production of fossil fuels, comprises thiol functionalized supportAn adsorbent (A1) for heavy metal adsorption comprises a thiol functionalized support, where the adsorbent has a BET surface area of 200-500 m 2 /g, a pore diameter of 70-150 and a pore volume of 0.25 cm 3 /g. INDEPENDENT CLAIMS are included for the following:method (M1) for making the adsorbent (A1) involving reacting thiol- functionalized compound with a support to form a thiol- functionalized support, where the support has physical properties such that the adsorbent has a BET surface area of 200-500 m 2 /g, a pore diameter of 70- 150 and a pore volume of 0.25 cm 3 /g; andprocess (M2) for the removal of heavy metals from an aqueous stream contaminated with a heavy metal involving contacting the adsorbent (A1) with the contaminated aqueous stream. As adsorbent for heavy metal (i.e. mercury, arsenic, lead, cadmium, antimony, tin, copper, nickel, cobalt, zinc, chromium, platinum, palladium and gold) adsorption; and for the removal of heavy metals from aqueous stream contaminated with heavy metal (where the stream is a contaminated aqueous stream generated by the exploration and/or production of fossil fuels,INORGANIC CHEMISTRY - Preferred Adsorbent: The adsorbent (A1) is in the form of a shaped unit with a minimum dimension of 1-15 mm and a maximum dimension of 1-25 mm, with an aspect ratio (longest dimension divided by shortest dimension) of 4. The shaped units are spherical or roughly spherical with a diameter of 1-15 mm. The adsorbent (A1) further comprises a stabilizing amount of an alkaline metal reacted with the thiol functionality. The level of thiol functionality is 0.1-10 wt.% (as S), and the alkaline metal is present in the adsorbent in an amount of 20-100% on a molar basis to the amount of thiol functionality (as sulfur) present. Preferred Method: The method (M1) further involves treating the support with a modifying material prior to reaction with the thiol- functionalized compound, to increase the reactivity of the support with the thiol-functionalized compound or modify the support physical properties; and reacting the adsorbent with an alkaline metal compound. In the method (M2), the pH of the aqueousAs adsorbent for heavy metal (i.e. mercury, arsenic, lead, cadmium, antimony, tin, copper, nickel, cobalt, zinc, chromium, platinum, palladium and gold) adsorption; and for the removal of heavy metals from aqueous stream contaminated with heavy metal (where the stream is a contaminated aqueous stream generated by the exploration and/or production of fossil fuels, or is a by-product of the processing of fossil fuels used to generate chemical products and/or energy, or is water for use in industrial processes, domestic and/or municipal use, or is stream produced by the decontamination of industrial process equipment or transportation equipment (all claimed) (such as tankers, floating, production storage and offloading (FPSO) facilities, static vessels or pipelines)).INDEPENDENT CLAIMS are included for the following: method (M1) for making the adsorbent (A1) involving reacting thiol-functionalized compound with a support to form a thiol-functionalized support, where the support has physical properties such that the adsorbent has a BET surface area of 200-500 m 2 /g, a pore diameter of 70-150 and a pore volume of 0.25 cm 3 /g; andprocess (M2) for the removal of heavy metals from an aqueous stream contaminated with a heavy metal involving contacting the adsorbent (A1) with the contaminated aqueous stream.The invention claimed is: 1. An adsorbent suitable for heavy metal adsorption, comprising a thiol functionalised support, wherein a thiol functionality is provided by a thiol-functionalised silane, wherein the adsorbent has a BET surface area in the range 200-500 m2/g, a pore diameter in the range 70-150 Angstroms, a pore volume 0.50 cm3/g, and the adsorbent is in the form of a tablet, extrudate, or granule with a minimum dimension in the range 1 to 15 mm and a maximum dimension in the range 1 to 25 mm, with an aspect ratio (longest dimension divided by shortest dimension) 4. 2. An adsorbent according to claim 1 wherein the silane is of formula (RO)aSi((CH2)xSH)b in which a is 2 or 3, b is 4a, x is 1-6 and R is CH3, C2H5 or C3H7. 3. An adsorbent according to claim 1 wherein the silane is (3- mercaptopropyl) trimethoxy silane or (3-mercaptopropyl) triethoxy silane. 4. An adsorbent according to claim 1 wherein the support is selected from the group consisting of silica, titania, alumina, zirconia, pillared clay, and zeolitic material, and mixtures thereof, which may further comprise a binder such as an aluminate cement. 22. Semi-structured / Self-structured data22TitleTitle - DWPIAdsorbentMetals AdsorbedApplicationAbstract - DWPIAbstract - DWPI Tech FocusAbstract - DWPI UseAbstract - DWPI Detailed DescriptionClaimsAdsorbentsAdsorbent for heavy metal adsorption e.g. mercury and for removal of heavy metal from aqueous stream contaminated with heavy metal such as stream generated by exploration/production of fossil fuels, comprises thiol functionalized supportZeoliteMercuryIndustrial, municipal, domestic waterAn adsorbent (A1) for heavy metal adsorption comprises a thiol functionalized support, where the adsorbent has a BET surface area of 200-500 m 2 /g, a pore diameter of 70-150 and a pore volume of 0.25 cm 3 /g. INDEPENDENT CLAIMS are included for the following:method (M1) for making the adsorbent (A1) involving reacting thiol- functionalized compound with a support to form a thiol-functionalized support, where the support has physical properties such that the adsorbent has a BET surface area of 200-500 m 2 /g, a pore diameter of 70- 150 and a pore volume of 0.25 cm 3 /g; andprocess (M2) for the removal of heavy metals from an aqueous stream contaminated with a heavy metal involving contacting the adsorbent (A1) with the contaminated aqueous stream. As adsorbent for heavy metal (i.e. mercury, arsenic, lead, cadmium, antimony, tin, copper, nickel, cobalt, zinc, chromium, platinum, palladium and gold) adsorption; and for the removal of heavy metals from aqueous stream contaminated with heavy metal (where the stream is a contaminated aqueous stream generated by the exploration and/or production of fossil fuels,INORGANIC CHEMISTRY - Preferred Adsorbent: The adsorbent (A1) is in the form of a shaped unit with a minimum dimension of 1-15 mm and a maximum dimension of 1-25 mm, with an aspect ratio (longest dimension divided by shortest dimension) of 4. The shaped units are spherical or roughly spherical with a diameter of 1-15 mm. The adsorbent (A1) further comprises a stabilizing amount of an alkaline metal reacted with the thiol functionality. The level of thiol functionality is 0.1-10 wt.% (as S), and the alkaline metal is present in the adsorbent in an amount of 20-100% on a molar basis to the amount of thiol functionality (as sulfur) present. Preferred Method: The method (M1) further involves treating the support with a modifying material prior to reaction with the thiol- functionalized compound, to increase the reactivity of the support with the thiol-functionalized compound or modify the support physical properties; and reacting the adsorbent with an alkaline metal compound. In the method (M2), the pH of the aqueousAs adsorbent for heavy metal (i.e. mercury, arsenic, lead, cadmium, antimony, tin, copper, nickel, cobalt, zinc, chromium, platinum, palladium and gold) adsorption; and for the removal of heavy metals from aqueous stream contaminated with heavy metal (where the stream is a contaminated aqueous stream generated by the exploration and/or production of fossil fuels, or is a by-product of the processing of fossil fuels used to generate chemical products and/or energy, or is water for use in industrial processes, domestic and/or municipal use, or is stream produced by the decontamination of industrial process equipment or transportation equipment (all claimed) (such as tankers, floating, production storage and offloading (FPSO) facilities, static vessels or pipelines)).INDEPENDENT CLAIMS are included for the following: method (M1) for making the adsorbent (A1) involving reacting thiol- functionalized compound with a support to form a thiol- functionalized support, where the support has physical properties such that the adsorbent has a BET surface area of 200-500 m 2 /g, a pore diameter of 70-150 and a pore volume of 0.25 cm 3 /g; andprocess (M2) for the removal of heavy metals from an aqueous stream contaminated with a heavy metal involving contacting the adsorbent (A1) with the contaminated aqueous stream.The invention claimed is: 1. An adsorbent suitable for heavy metal adsorption, comprising a thiol functionalised support, wherein a thiol functionality is provided by a thiol- functionalised silane, wherein the adsorbent has a BET surface area in the range 200-500 m2/g, a pore diameter in the range 70-150 Angstroms, a pore volume 0.50 cm3/g, and the adsorbent is in the form of a tablet, extrudate, or granule with a minimum dimension in the range 1 to 15 mm and a maximum dimension in the range 1 to 25 mm, with an aspect ratio (longest dimension divided by shortest dimension) 4. 2. An adsorbent according to claim 1 wherein the silane is of formula (RO)aSi((CH2)xSH)b in which a is 2 or 3, b is 4a, x is 1-6 and R is CH3, C2H5 or C3H7. 3. An adsorbent according to claim 1 wherein the silane is (3- mercaptopropyl) trimethoxy silane or (3-mercaptopropyl) triethoxy silane. 4. An adsorbent according to claim 1 wherein the support is selected from the group consisting of silica, titania, alumina, zirconia, pillared clay, and zeolitic material, and mixtures thereof, which may further comprise a binder such as an aluminate cement. 23. SourcesCommercialFinancialNewsTechnologyPatentsTechnical databasesJournalsCollaborative Projects23STNScopusSciFinderThomson InnovationOrbitTotalPatentBoxscoreICIS 24. SourcesCommercialFinancialNewsTechnologyPatentsTechnical databasesJournalsVenture capitalSmall companiesMarket researchCompany registers24Dow JonesProfoundDun & BradstreetLexisNexisNational databasesFactivaAnnual reportsUniversity Spinouts 25. SourcesCommercialFinancialNewsTechnologyPatentsTechnical databasesJournalsVenture capitalSmall companiesMarket researchCompany registersStockbroker reportsSocial MediaWeb browsersNews aggregators25WWWLinkedInFactivaNewsEdge 26. SourcesCommercialFinancialNewsTechnologyPatentsTechnical databasesJournalsVenture capitalSmall companiesMarket researchCompany registersStockbroker reportsLinkedInWeb browsersNews aggregatorsSpecialist consultingConferencesIn house expertise26RicardoInternal reportsInternal expertsIntranetTrade Associations 27. Copyright Issues27Keeping to contractsCorporate LicencesSharing electronicallyFlexible approachEducating users 28. Moving to the future28Big Data: resource of information for business and innovationOrganisational change: growth, importance of visibilityInnovation: identify and follow up interesting areas proactive approachInformation Systems: accessible, intelligible, ITIntranets: end user interface, customisation, sharing, reachInternal information: trends, opportunities, requirements 29. Moving to the future Big Data29Use of data within global organisationCreating two-way benefitUsing social mediaOpening the silos 30. Moving to the future information delivery30Accessiblity and visualisationUse of unstructured dataEnd user interfacesKnowledge management 31. Moving to the future fostering innovation31Central resourceInternal/external resourcesProactive approachExpert team 32. Put all together32 33. 33