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IBM TrainingCustom Catalog

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Index of courses__________________________________________________________________________

Business Skills for IT Professionals

Project Management

Introduction to Project Management (WV101)

IT Project Management (WV102)

PMP Exam Prep Boot Camp (WV105)

Writing Effective Requirements (WV120)

Business Process Analysis (WV110)

Business Analysis Essentials (WV111)

Business Skills for IT Professionals (WV112)

Requirements Development and Management (WV115)

(IIBA) - Certified Business Analysis Professional Exam Preparation (ZV151)

Managing Project Teams, Timelines, and Budgets (ZV131)

Developing Skills for Effective Leadership (ZV141)

Communication: Effective and Persuasive Writing and Negotiation (ZV145)

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Business Skills for IT Professionals

Project Management__________________________________________________________________________

Introduction to Project Management__________________________________________________________________________

Interested in bringing a class to you? Onsite training

Overview

__________________________________________________________________________

__________________________________________________________________________

NOTE: THIS COURSE IS OWNED AND DELIVERED BY AN IBM EDUCATION PARTNER. IT IS AVAILABLE

ONLY IN THE US.

This 3-day instructor-led course teaches you how to effectively manage all phases of a project. Learn project

management techniques and best practices in this updated version of Project Management Essentials, the

2006 PMI Product of the Year award winner.

Special note

__________________________________________________________________________

IBM Education Advantage Program eligibility:

Yes - IBM Education Pack - Online Account

Audience

__________________________________________________________________________

This basic course is designed for associate project managers, project managers, senior project managers, IT

project managers, project coordinators, project analysts, project leaders, team leaders, product managers,

View schedule and enroll

Course code WV101 Skill level Basic

Duration 3.0 days Delivery type Classroom

(Hands-on

labs)

Course type Public or

Private on-site

Public price USD

$1,995.00plus

tax

http://www.ibm.com/services/learning/ites.wss/us/en?pageType=course_description&courseCode=WV101

http://www.ibm.com/services/learning/ites.wss/us/en?pageType=course_schedule&courseCode=WV101&sortBy=startdate&currency=American+Dollars&courseType=Public+or+Private+on-site&CEUCredits=0.0&skillLevel=Basic&mediaId=48&rCode=SWTIV&subDelID=2&coursePrice1=1995.00&startDate1=2008-07-16

http://www.ibm.com/services/learning/ites.wss/us/en?pageType=page&c=a0000055

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program managers, project team members, stakeholders, and senior managers who want to master project

management.

Prerequisites

__________________________________________________________________________

There are no prerequisites for this course.

Skills taught

__________________________________________________________________________

Discover what it takes to ensure project success in this skills-building course by learning the project

management framework of initiation, planning, execution, control, and formal closing. You will spend 75% of

your time in this course working on a case study project from initiation to close, gaining hands-on experience in

project management tools and techniques. By working both individually and in teams, you will write objectives,

conduct stakeholder analysis, and develop a work breakdown structure and risk management plan. You will

also learn estimating techniques, dependency analysis, and network diagramming.

Course outline

__________________________________________________________________________

1. Project Management Framework

The Project Management Institute

PMI Framework

Five Process Groups

Life Cycles

Nine Knowledge Areas

What is a Project?

Project Management Terminology

2. Initiating

Five Steps of Project Initiation

Build a Business Case

Establish Project Scope

Analyze Stakeholder Needs

Identify Constraints

Build a Communication Plan

BOSSCARD Framework

Initiating Questions

Objectives

The Project Charter

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Constraints

Assumptions

Scope

Stakeholder Analysis

Prioritization Grid

Five Stakeholder Groups

Project Roles and Responsibilities

Responsibility Assignment Matrix

Sign-Off Process

3. Planning

Seven Steps of Successful Planning

Communications Planning

Risk Management

Identify, Assess, Quantify, and Manage

Risk Management Life Cycle

Risk Response Strategies

Sources of Change

Formal Change Control Process

Managing Organizational Change

Developing the WBS

Diagramming a Project

Identifying the Critical Path

Creating the Schedule

Producing Effective Estimates

4. Controlling and Closing

Project Controls

Challenges

Activity Analysis

Expectations

Stakeholder Expectations

Project Environment

Expectation Control Elements

Project Manager vs. Expectation Gap

Organizational Style

Why Do Projects Fail?

5. Closing Processes

Administrative Closure

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6. Case Studies

Managing Cross Functional Teams

Dealing with Conflicting Expectations

Course schedule

__________________________________________________________________________

Course prices are subject to change and schedules can change frequently, so please refer to

our website for the latest information before enrolling.

Start date Location Class lang. Price Class #04 Oct 2010 Morristown, NJ ENGLISH USD $1,995.00 XCJC18 Oct 2010 Santa Clara, CA ENGLISH USD $1,995.00 XBSA25 Oct 2010 New York, NY ENGLISH USD $1,995.00 XCIU26 Oct 2010 Virtual, 99 ENGLISH USD $1,995.00 XCNC01 Nov 2010 Arlington, VA ENGLISH USD $1,995.00 XBRR15 Nov 2010 Schaumburg, IL ENGLISH USD $1,995.00 XCJW20 Dec 2010 Cary, NC ENGLISH USD $1,995.00 XBSE28 Dec 2010 Virtual, 99 ENGLISH USD $1,995.00 XCND

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IT Project Management__________________________________________________________________________


Overview

__________________________________________________________________________

__________________________________________________________________________


ONLY IN THE US.

In this 4-day instructor-led course, you will learn the fundamentals and best practices of project management

methodology as applied to the unique requirements of IT initiatives. Master the project management skills you

need to deliver IT projects on time, within budget, and to specification.

Special note

__________________________________________________________________________



Audience

__________________________________________________________________________

This basic course is designed for IT professionals, IT project managers, IT managers, IT project team members,

associate project managers, project managers, senior project managers, project coordinators, project analysts,

project leaders, team leaders, product managers, and program managers.

Prerequisites

__________________________________________________________________________




(Hands-on

labs)


Private on-site

Public price USD

$2,395.00plus

tax




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Skills taught

__________________________________________________________________________

In this course, you will learn about the main issues that differentiate the project management of IT initiatives

from other kinds of projects, including hardware, software, vendor relationships, communication mechanisms for

different audiences, and working with local and remote teams. You will build practical skills in starting an IT

project with a clearly defined scope, setting and managing stakeholder expectations, managing changing client

requirements, and meeting quality standards. You will also learn how to identify and deal with the typical pitfalls

of IT projects and how to overcome them.

Course outline

__________________________________________________________________________

1. IT Project Failure and Success

Learn which pitfalls to watch out for and the most common problems that cause IT projects to fall behind

schedule, go over budget, and not meet specifications. Learn what you can do to plan for and manage IT

project success.

A Study of IT Project Success and Failure

Reasons for IT Project Failure

Reasons for IT Project Success

IT Projects: What Makes Them Different?

2. Project Management Foundation

Explore the Project Management Institute's (PMI) framework for project management, including life cycle

processes and knowledge areas. Identify core and facilitating processes and build familiarity with project

management vocabulary.

Project Management Basics

Project Management Life Cycle

Project Management Knowledge Areas

Triple Constraints of Project Management

Types of Project Organizations

3. Project Initiation

Learn how to build a business case to support the start of a new IT project, establish the project scope, identify

stakeholders, analyze stakeholder needs, identify constraints and assumptions, build a communication plan,

and create a project charter.

Project Selection and Prioritization

Business Case Development


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Project Charter

Project Objectives

Constraints and Assumptions

4. Project Scope Definition

Learn how requirements, specifications, and use cases help IT project managers articulate customer needs.

Learn best practices for gathering requirements and how interviews and workshops can be critical components

of finalizing the scope of any IT effort.

Scope Statement

Requirements: Defining and Gathering

Work Breakdown Structure

5. Time Management and Scheduling

Learn how to plan successfully and practice developing a work breakdown structure. Create effective estimates,

diagram a project, and identify the critical path.

Activity Definition

Activity Sequencing

Estimating Activity Duration

Network Diagramming

Critical Path

6. Resource Planning

Learn the types of resources typically found on IT projects and how best to plan for your staffing.

Identification of Required Project Resources

Roles and Responsibilities

Resource Assignment Matrix

Staffing Management

Resource Constraints

7. Cost Management and Control

Learn how to establish and monitor a budget. Learn about different kinds of typical IT expenditures.

Cost Estimating Techniques

Types of Estimates

Controlling and Managing Costs

Earned Value Analysis

8. Communications Management

Learn how to communicate effectively for IT projects, especially ones that involve remote teams, cross-

functional efforts, and high-dollar investments.

Management of Stakeholder Expectations

Considerations for Effective Communication

Communication Management Plan

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Project Status Report

9. Project Risk Management

Identify, assess, quantify, and manage risks through mitigation strategies and contingency planning.

Essentials of Project Risk Management

Risk Sources for the IT Project

Stakeholder Risk Tolerance

Risk Identification

Risk Ranking

Risk Triggers


10. Procurement and Sourcing

Learn the basics of the procurement life cycle from vendor need through negotiations to contract management

and closeout.

Procurement and Sourcing Management

Build or Buy

Procurement Documents

Contract Requirements and Legal Terms

Contract Types

11. Project Management Methodologies

Learn what makes IT projects different from other projects and how the life cycle can be applied to different

software development methodologies.

Stage-Gate

Organizational Project Management Maturity Model

Critical Chain

IT Project Management Methodologies

Extreme Project Management

Waterfall

Rapid Application Development

Rational Unified Process

Capability Maturity Model Integrated

12. Controlling and Managing Change

Enable project success through a change control framework. Learn the importance of formal change control

processes and managing organizational change as part of the project life cycle.

Project Changes

Integrated Change Control

Change Control Process

Change Control Tools

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13. Quality Assurance and Control

Learn best practices for identifying quality metrics, creating a quality program, and assuring quality throughout

the project life cycle.

Project Quality

Quality Management Theories

Quality Tools and Techniques

IT Project Testing

14. Phase and Project Closure

Learn how to end your project effectively, get stakeholder acceptance, close out vendor contracts, conduct

effective lessons learned, and archive materials for future reference.

Phase and Project Closing Processes

Contract Closeout


Lessons Learned

Phase and Project Reports

Course schedule

__________________________________________________________________________



Start date Location Class lang. Price Class #11 Oct 2010 Virtual, 99 ENGLISH USD $2,395.00 XCDI12 Oct 2010 Morristown, NJ ENGLISH USD $2,395.00 XCCB12 Oct 2010 Cary, NC ENGLISH USD $2,395.00 XCBW19 Oct 2010 Irving, TX ENGLISH USD $2,395.00 XCCG02 Nov 2010 Santa Clara, CA ENGLISH USD $2,395.00 XCCK16 Nov 2010 Arlington, VA ENGLISH USD $2,395.00 XCCM30 Nov 2010 Atlanta, GA ENGLISH USD $2,395.00 XCCO07 Dec 2010 New York, NY ENGLISH USD $2,395.00 XCDC13 Dec 2010 Virtual, 99 ENGLISH USD $2,395.00 XCDJ14 Dec 2010 Schaumburg, IL ENGLISH USD $2,395.00 XCDE14 Dec 2010 Herndon, VA ENGLISH USD $2,395.00 XCDP20 Dec 2010 Arlington, VA ENGLISH USD $2,395.00 XCCN21 Dec 2010 Irving, TX ENGLISH USD $2,395.00 XCCH28 Dec 2010 Morristown, NJ ENGLISH USD $2,395.00 XCCC

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PMP Exam Prep Boot Camp__________________________________________________________________________


Overview

__________________________________________________________________________

__________________________________________________________________________

Gain the essential preparation needed to pass the PMP and CAPM exams. Concentrating on exam content

from the Guide to the Project Management Body of Knowledge-Fourth Edition (PMBOK Guide) and other

sources, this course includes a wide variety of learning tools and study aids, all using PMI terminology

Special note

__________________________________________________________________________



Audience

__________________________________________________________________________

This intermediate course is designed for associate project managers, project managers, senior project

managers, IT project managers, project coordinators, project analysts, project leaders, team leaders, product

managers, program managers, project sponsors, and project team members seeking the PMP or CAPM

certification.

Prerequisites

__________________________________________________________________________

Before taking this course, you should complete Introduction to Project Management (WV101) or IT Project

Management (WV102).


Course code WV105 Skill level Intermediate


(Hands-on

labs)


Private on-site

Public price USD

$2,985.00plus

tax


http://www.ibm.com/services/learning/ites.wss/us/en?pageType=course_schedule&courseCode=WV105&sortBy=startdate&currency=American+Dollars&courseType=Public+or+Private+on-site&CEUCredits=0.0&skillLevel=Intermediate&mediaId=48&rCode=SWTIV&subDelID=2&coursePrice1=2985.00&startDate1=2008-07-16




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Skills taught

__________________________________________________________________________

PMP Exam Prep Boot Camp

Over 750 practice questions, including a 200-question computerized, randomly-generated simulated exam

PMP Exam prep study guides

Exercises throughout to reinforce PMP and CAPM exam concepts

Handy reference charts

Exercises to increase memory recall

Optional, custom-created flash cards

Course outline

__________________________________________________________________________

Introduction

PMP and CAPM Exam Requirements

Exam Questions

Maintaining Certification

Exam-Taking Tips

Assessment Quiz

PM Foundation

PM Definitions

Project Life Cycle vs. Project Management Life Cycle

Organizational Structure

Practice Test

PM Process Groups and Knowledge Areas

PM Process Groups

PM Knowledge Areas

Project Integration Management

Overview of Project Integration

Develop Project Charter

Develop Project Management Plan

Direct and Manage Project Execution

Monitor and Control Project Work

Perform Integrated Change Control

Close Project or Phase

Summary Exercise

Practice Exercises

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Practice Test

Project Scope Management

Overview of Project Scope Management

Collect Requirements

Define Scope

Create WBS

Verify Scope

Control Scope

Summary Exercise

Practice Exercises

Practice Test

Project Time Management

Overview of Project Time Management

Define Activity

Sequence Activity

Estimate Activity Resource

Estimate Activity Duration

Develop Schedule

Control Schedule

Summary Exercise

Practice Exercises

Practice Test

Project Cost Management

Overview of Project Cost Management

Estimate Costs

Determine Budget

Control Costs

Summary Exercise

Practice Exercises

Practice Test

Project Quality Management

Overview of Project Quality Management

Plan Quality

Perform Quality Assurance

Perform Quality Control

Summary Exercise

Practice Exercises

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Practice Test

Project Human Resource Management

Overview of Project Human Resource Management

Develop Human Resource Plan

Acquire Project Team

Develop Project Team

Manage Project Team

Summary Exercise

Practice Exercises

Practice Test

Project Communication Management

Overview of Project Communication Management

Identify Stakeholders

Plan Communications

Distribute Information

Manage Stakeholder Expectations

Report Performance

Summary Exercise

Practice Exercises

Practice Test

Project Risk Management

Overview of Project Risk Management

Plan Risk Management

Identify Risks

Perform Qualitative Risk Analysis

Perform Quantitative Risk Analysis

Plan Risk Response

Monitoring and Control Risks

Summary Exercise

Practice Exercises

Practice Test

Project Procurement Management

Overview of Project Procurement Management

Plan Procurements

Conduct Procurements

Administer Procurements

Close Procurements

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Summary Exercise

Practice Exercises

Practice Test

Professional Responsibility

Overview

History and vision of PMI's Code of Ethics and Professional Conduct

PMI's Code of Ethics and Professional Conduct

Professional and Social Responsibility

Section Review

Recurring Themes - PMP Exam

Practice Test

End of Course Review

Simulated Practice Exam

Course Exercises

Each chapter contains practice exercises targeted at the range of learning styles (Visual, Kinesthetic,

Auditory)

Network Diagram Exercises

Earned Value Exercises

Practice Tests

Course schedule

__________________________________________________________________________



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Start date Location Class lang. Price Class #04 Oct 2010 Irving, TX ENGLISH USD $2,985.00 XCJQ04 Oct 2010 Atlanta, GA ENGLISH USD $2,985.00 XCKN11 Oct 2010 Virtual, 99 ENGLISH USD $2,985.00 XCMY18 Oct 2010 Arlington, VA ENGLISH USD $2,985.00 XBRN18 Oct 2010 Herndon, VA ENGLISH USD $2,985.00 XCMV25 Oct 2010 Santa Clara, CA ENGLISH USD $2,985.00 XBRW25 Oct 2010 Morristown, NJ ENGLISH USD $2,985.00 XCIW01 Nov 2010 Schaumburg, IL ENGLISH USD $2,985.00 XCJS08 Nov 2010 New York, NY ENGLISH USD $2,985.00 XBSG08 Nov 2010 Cary, NC ENGLISH USD $2,985.00 XBSD08 Nov 2010 Arlington, VA ENGLISH USD $2,985.00 XBRP08 Nov 2010 Atlanta, GA ENGLISH USD $2,985.00 XCKI15 Nov 2010 Irving, TX ENGLISH USD $2,985.00 XCJR29 Nov 2010 Santa Clara, CA ENGLISH USD $2,985.00 XBRY29 Nov 2010 Herndon, VA ENGLISH USD $2,985.00 XCMW29 Nov 2010 Virtual, 99 ENGLISH USD $2,985.00 XCMZ06 Dec 2010 Arlington, VA ENGLISH USD $2,985.00 XBRQ06 Dec 2010 Morristown, NJ ENGLISH USD $2,985.00 XCIX06 Dec 2010 New York, NY ENGLISH USD $2,985.00 XCIT13 Dec 2010 Schaumburg, IL ENGLISH USD $2,985.00 XCJT20 Dec 2010 Atlanta, GA ENGLISH USD $2,985.00 XCKF

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Writing Effective Requirements__________________________________________________________________________

Overview

__________________________________________________________________________

__________________________________________________________________________


ONLY IN THE US.

Successful projects are built on the foundation of well-written requirements. In fact, many problems of

challenged and failed projects can be traced back to requirements issues. In this course, you'll learn to

document requirements clearly, effectively, and appropriately to create a solid foundation for project success.

You'll learn the technical writing techniques that apply directly to writing requirements documents and you'll

learn to apply the five Cs of writing-correct, clear, concise, comprehensive, and cohesive-to writing

requirements. You will use lists, tables, and graphs to structure requirements information for clarity. And you will

use white space, information chunking, and headings to improve readability.

In this course, you will learn the difference between validation and verification, and you'll survey the various

verification and validation techniques. You will learn to select the appropriate technique for each situation and

apply it to ensure your requirements' effectiveness.

This course covers the "Requirements Documentation" knowledge area of the Business Analysis Body of

Knowledge (BABOK).

Special note

__________________________________________________________________________


This course is not scheduled. Inquire about Onsite

training at your facility.

Register your interest

Course code WV120 Skill level Advanced


(Hands-on

labs)


Private on-site

Public price USD

$1,495.00plus

tax




http://www.ibm.com/services/learning/itess.wss/us/en?pageType=page&c=a0006712&courseCode=WV120&courseTitle=Writing+Effective+Requirements

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Audience

__________________________________________________________________________

This advanced course is designed for business analysts, requirements analysts, technical writers, systems

analysts, developers, software engineers, IT project managers, project managers, project analysts, project

leaders, senior project managers, team leaders, program managers, testers, and QA specialists.

Prerequisites

__________________________________________________________________________

Before taking this course, students should complete the following courses:

Business Analysis Essentials (WV111)

Requirements Development and Management (WV115)

Skills taught

__________________________________________________________________________

Use technical writing techniques that apply directly to writing requirements documents

Apply the five Cs of writing - correct, clear, concise, comprehensive, and cohesive - to writing requirements

Use lists, tables, and graphs to structure requirements information for clarity

Use white space, information chunking, and headings to improve readability

Explain the difference between validation and verification

Select the appropriate technique for each situation and apply it to ensure the effectiveness of the

requirements

Course outline

__________________________________________________________________________

Project Management Framework

The Project Management Institute

PMI Framework

Five Process Groups

Life Cycles

Nine Knowledge Areas

What is a Project?

Project Management Terminology

Initiating

Five Steps of Project Initiation

Build a Business Case



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Establish Project Scope

Analyze Stakeholder Needs

Identify Constraints

Build a Communication Plan

BOSSCARD Framework

Initiating Questions

Objectives

The Project Charter

Constraints

Assumptions

Scope


Prioritization Grid

Five Stakeholder Groups

Project Roles and Responsibilities

Responsibility Assignment Matrix

Sign-Off Process

Planning

Seven Steps of Successful Planning

Communications Planning

Risk Management

Identify, Assess, Quantify, and Manage

Risk Management Life Cycle


Sources of Change

Formal Change Control Process

Managing Organizational Change

Developing the WBS

Diagramming a Project

Identifying the Critical Path

Creating the Schedule

Producing Effective Estimates

Controlling and Closing

Project Controls

Challenges

Activity Analysis

Expectations

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Stakeholder Expectations

Project Environment

Expectation Control Elements

Project Manager vs. Expectation Gap

Organizational Style

Why Do Projects Fail?

Closing Processes


Case Studies

Managing Cross Functional Teams

Dealing with Conflict

The Context for Writing Requirements

Requirements and types of requirements

Requirements in the product life cycle

Project roles and requirements

The role of the Business Analyst (BA)

What Makes Requirements Effective?

Attributes of effective requirements

Audiences of the requirements and the audiences' needs

Level of detail

Business vs. technical point of view

Need for formality

Requirements Audiences and Their Needs

Specific needs of business stakeholders and management

Specific needs of Subject Matter Experts (SME)

Specific needs of the technical team (developers, testers, etc.)

Effective Requirements Information

Functional requirements

Quality of Service (QoS) requirements

Assumptions and constraints

Technical Writing Principles for Requirements

The 5 Cs

Bulleted and numbered lists

Tables and graphs

Models and other graphics

Using white space and fonts

Chunking requirements information and the use of headings

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Requirements Verification and Validation

Validation vs. verification

Goals and participants in verification activities

Goals and participants in validation activities

Holding formal review sessions

Expectations

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__________________________________________________________________________

Business Process Analysis__________________________________________________________________________


Overview

__________________________________________________________________________

__________________________________________________________________________


ONLY IN THE US.

In this course, you'll learn to model business processes as they are currently enacted, assess the quality of

those business processes, and collaborate with the stakeholders to identify improvements

The course begins by teaching you the roles and responsibilities of the business analyst and the process for

analyzing business systems, including how to determine a business system's health. You will learn how to

identify business processes that could become more streamlined. Master the process of communicating with

stakeholders to understand their process needs as well as their perceptions of the problems. Using seven

different modeling techniques, you'll explore different facets of the business process, identify the most effective

solution to the process, and clearly define the future process state. Once a new process is defined, you'll learn

how to convey those process changes to others, gain organizational support for making the changes, and plan

for a successful change project.

Special note

__________________________________________________________________________






(Hands-on

labs)


Private on-site

Public price USD

$2,395.00plus

tax




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Audience

__________________________________________________________________________

This basic course is designed for systems analysts, business analysts, IT project managers, associate project

managers, project managers, project coordinators, project analysts, project leaders, senior project managers,

team leaders, product managers, and program managers.

Prerequisites

__________________________________________________________________________


Skills taught

__________________________________________________________________________

Explain the roles and responsibilities of the business analyst and the process for analyzing business systems,

including how to determine a business system's health

Identify business processes that could become more streamlined

Communicate with stakeholders to understand their process needs as well as their perceptions of the

problems

Explore different facets of the business process, identify the most effective solution to the process, and

clearly define the future process state

Convey process changes to others, gain organizational support for making the changes, and plan for a

successful change project

Course outline

__________________________________________________________________________

Define the Quality of a Business Process

People

Process

Tools

Inputs

Choose a Business Process to Analyze

Understand the Business Analysis Process

Definition of Business Process Analysis

The Process of Business Process Analysis

Role of the Business Analyst

Charter the Process Action Team

Identify the Stakeholders of a Business Process

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Choose Information Gathering Techniques

Gather Information

Preparation

Execution

Feedback and Validation

Document the Process Goal and Metrics

Perform GQM Analysis

Model the Current (As-Is) Process

ETVX Process Model

SIPOC Analysis

Use Case Diagrams

Process Flowcharts

Swim Lane Diagrams

Data-Flow Diagrams (DFD)

Entity-Relationship Diagrams (ERD)

Determine Causes of Problems

Fishbone (Ishikawa) Causal Analysis

Determine Process Improvement Options

Modeling the Improved (To-Be) Process

Make the Business Case for Process Improvement

Plan the Implementation

Hold a Project Retrospective

Course schedule

__________________________________________________________________________



Start date Location Class lang. Price Class #11 Oct 2010 Virtual, 99 ENGLISH USD $2,395.00 XCDL12 Oct 2010 Morristown, NJ ENGLISH USD $2,395.00 XCCD02 Nov 2010 New York, NY ENGLISH USD $2,395.00 XCDD06 Dec 2010 Virtual, 99 ENGLISH USD $2,395.00 XCDM07 Dec 2010 Schaumburg, IL ENGLISH USD $2,395.00 XCDF

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Business Analysis Essentials__________________________________________________________________________


Overview

__________________________________________________________________________

__________________________________________________________________________


ONLY IN THE US.

In this introductory course, you'll delve into the role and responsibilities of the business analyst-the

communication link between all business areas and a critical player in project success. Learn techniques for

ensuring project success every step of the way-from identifying and analyzing potential projects to making sure

that the final project product meets the requirements you identified. Through hands-on exercises, you'll learn to

define the scope of work and master requirements-gathering techniques that will work for a variety of projects

and audiences. You'll consider the unique needs of customers, stakeholders, and the IT department as you

work toward building, documenting, communicating, and managing requirements.

Special note

__________________________________________________________________________



Audience

__________________________________________________________________________

This basic course is designed for systems analysts, business analysts, requirements analysts, developers,

software engineers, IT project managers, project managers, project analysts, project leaders, senior project

managers, team leaders, program managers, testers, and QA specialists.




(Hands-on

labs)


Private on-site

Public price USD

$1,995.00plus

tax




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Prerequisites

__________________________________________________________________________


Skills taught

__________________________________________________________________________

Explain the role of the business analyst

Build and evaluate a business case

Plan, manage, analyze, document, and communicate requirements

Conduct effective interviews, group workshops, and questionnaires

Perform data mining

Effectively capture and document business rules

Get agreement

Ensure requirements are met

Course outline

__________________________________________________________________________

Overview of Business Analysis

The solutions lifecycle

What is business analysis?

Business analysis terminology

International Institute of Business Analysis

CBAP certification

Enterprise Analysis

Introduction

Definitions

The business architecture

Feasibility studies

Project scope

Business case

Risk assessment

Decision package

Selecting and prioritizing projects

Requirements Planning and Management

Introduction

Definitions

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Team roles for the project

Work division strategy

Requirements risk approach

Planning considerations

Requirements activities

Selection

Estimation

Requirements scope

Requirements activity

Measurement

Reporting

Requirements change management

Requirements Elicitation

Introduction

Definitions

Elicit requirements

Techniques

Brainstorming

Document analysis

Focus groups

Interface analysis

Interviews

Observation

Prototyping

Workshop

Reverse engineering

Survey/questionnaire

Requirements Analysis and Documentation

Introduction

Definitions

Requirements package

Business domain model

Analyze user requirements

Analyze functional requirements

Analyze quality of service requirements

Assumptions and constraints

Requirements

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Attributes

Document

Validate

Verify

Modeling techniques

Data and behavior models

Process/flow models

Usage models

Requirements Communication

Introduction

Definitions

Communication plan

Manage conflicts

Determine format

Requirements package

Requirements presentation

Requirements review

Requirements sign-off

Solution Assessment and Validation

Introduction

Definitions

Solution alternatives

Technology options

Solution selection

Solution usability

Quality assurance

Solution implementation

Solution impacts

Post implementation review

BA Fundamentals

Communication skills

Leadership skills

Problem-solving skills

Business knowledge

IT knowledge

Course schedule

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Start date Location Class lang. Price Class #04 Oct 2010 Schaumburg, IL ENGLISH USD $1,995.00 XCDG25 Oct 2010 Irving, TX ENGLISH USD $1,995.00 XCCI01 Nov 2010 Cary, NC ENGLISH USD $1,995.00 XCBX15 Nov 2010 Virtual, 99 ENGLISH USD $1,995.00 XCDO29 Nov 2010 Morristown, NJ ENGLISH USD $1,995.00 XCCF06 Dec 2010 Santa Clara, CA ENGLISH USD $1,995.00 XCCL13 Dec 2010 Atlanta, GA ENGLISH USD $1,995.00 XCCP

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Business Skills for IT Professionals__________________________________________________________________________

Overview

__________________________________________________________________________

__________________________________________________________________________


ONLY IN THE US.

Success in a technical field does not guarantee success in a management role. Management is a specialization

just like every other aspect of business. Become the best manager you can be by learning the latest techniques

and approaches to management issues.

In this course, you'll learn what experts in the field are saying about communications, leadership, negotiation,

delegation, motivation, time management, critical thinking, and decision making. You will discover the

fundamentals of effective management including the tools for powerful communications: quickly write reports

that are concise and clear, structure letters and memos with purpose in mind, and prepare and deliver high-

impact presentations that focus on specific, desired outcomes. Plus, you'll analyze financial statements and

become familiar with budgeting, and you'll gain an understanding of critical thinking and how it relates to

effective decision making.

Management skills are developed not found. To develop as a manager you must take advantage of the

experience of others. Get started on the road to excellence by taking Business Skills for IT Professionals.

Special note

__________________________________________________________________________








(Hands-on

labs)

Course type Public only

Public price USD

$1,795.00plus

tax




http://www.ibm.com/services/learning/itess.wss/us/en?pageType=page&c=a0006712&courseCode=WV112&courseTitle=Business+Skills+for+IT+Professionals

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Audience

__________________________________________________________________________

This basic course is designed for new managers, potential managers, and anyone wanting to advance his or

her career by becoming increasingly responsible for directing staff and resources. Department managers,

project managers, IT project managers, IT managers, software architects, developers, general IT staff, and new

directors.

Prerequisites

__________________________________________________________________________


Skills taught

__________________________________________________________________________

Describe current trends in communications, leadership, negotiation, delegation, motivation, time

management, critical thinking, and decision making

Explain the fundamentals of effective management including the tools for powerful communications

Write reports that are concise and clear

Structure letters and memos with purpose in mind

Prepare and deliver high-impact presentations that focus on specific, desired outcomes

Analyze financial statements

Explain budgeting at a high level

Explain how critical thinking relates to effective decision making

Course outline

__________________________________________________________________________

Professionalism

How attitude and ambition contribute to career development

Effective Communications

Learning to judge communications according to quality standards

Developing the ability to actively listen

Written Communications

Effective and efficient business writing

Understanding business style

Using templates to simplify and speed up the writing process

Presentations

Best practices for preparing and delivering dynamic presentations

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Dynamic Meetings

How and when to avoid meetings

Organizing the best possible meetings when you can't avoid them

Motivation

Patterns of motivation in the workplace

Motivational tools and how to apply them

Delegating

Delegating as the art of management

Managing and monitoring delegated tasks for maximum productivity

Negotiating

Negotiation fundamentals

The art of haggling

Leadership

Choosing a leadership style

Recognizing when leadership is necessary

Managing Time and Priorities

Knowing what is the best use of your time, all the time

Techniques for minimizing interruptions

Beyond Budgets

How Key Performance Indicators (KPI) and rolling forecasts are replacing traditional budgeting process

Critical Thinking and Reasoning

Introduction to the science of critical thought and reasoned analysis

Problem Analysis Guidelines

Best practices for reaching optimum decisions

Case Studies:

Attitude Management - Learning to be positive

Communication Fundamentals - Judging communications according to quality standards

Editing for Clarity - Focus on brevity and precision in writing

Editing for Business Style - Focus on purpose and outcomes

Structuring E-mail - Applying templates to speed and improve the writing process

Letter Writing - Preparing formal communications that are brief, clear, and accurate

Writing Presentations - Outlining effective speaking notes

Ranking Motivators and De-motivators - Understanding the role of planning in the motivational process

Dissecting the Reasoning of Others - Dismantling the logic and thought processes that individuals use to

arrive at decisions

Evaluating the Quality of Reasoning - Judging the inputs of an individual's thought processes

Restating a Problem to Clarify Purpose - Dismantling a decision to be made by reinterpreting the objectives

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Determine the Major Factors - Analyzing a decision to be made by drilling down to the pivotal issues

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Requirements Development and Management__________________________________________________________________________

Overview

__________________________________________________________________________

__________________________________________________________________________


ONLY IN THE US.

Develop effective requirements specifications that meet business and end-user goals. Numerous studies have

concluded that failure to effectively develop and document project requirements is directly related to project

failure.

By following the logical methodology for the requirements process presented in this course, you'll learn to

develop effective requirements, including business objectives as well as business, end-user, system, and

software requirements. By working through the requirements process using walkthroughs, reviews, prototyping,

and storyboarding, you'll discover the importance of and types of requirements, examine information-gathering

methodologies, and learn to conduct effective interviews, workshops, and surveys.

Special note

__________________________________________________________________________



Audience

__________________________________________________________________________




Course code WV115 Skill level Intermediate


(Hands-on

labs)


Private on-site

Public price USD

$1,995.00plus

tax




http://www.ibm.com/services/learning/itess.wss/us/en?pageType=page&c=a0006712&courseCode=WV115&courseTitle=Requirements+Development+and+Management

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This intermediate course is designed for systems analysts, business analysts, requirements analysts,

developers, software engineers, IT project managers, project managers, project analysts, project leaders,

senior project managers, team leaders, program managers, testers, and QA specialists.

Prerequisites

__________________________________________________________________________

Before taking this course, students should complete course Business Process Analysis (WV110).

Skills taught

__________________________________________________________________________

Develop effective requirements, including business objectives as well as business, end-user, system, and

software requirements

Explain the importance of and types of requirements

Describe information-gathering methodologies

Conduct effective interviews, workshops, and surveys

Course outline

__________________________________________________________________________

Introduction

CBAP review

Requirements Definition

Requirements Problems Class Exercise/Brainstorm

Foundations

Types of Requirements

Business vs. Technical Communications

Requirements Approaches

Product and Project Life Cycles

Role of Business Analyst (IIBA View)

The Requirements Process

Defining the Product Scope

Enterprise Analysis Overview

What Scope Is

The Business Case

Use Cases to Describe Current Environment and Proposed Scope

Planning the Requirements Development Effort

The Requirements Charter

The Requirements Team


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Requirements Stakeholders

Stakeholder Types

Identifying Stakeholders

Analyzing Stakeholders for Requirements

Elicitation

Techniques

Creating an Elicitation Archive Elicitation Plan

Analysis and Modeling

Functional Requirements

Non-Functional Requirements

Constraints

Modeling Techniques

UML Techniques

Data Modeling

Requirements Communication

Types of Requirements Documents

Requirements Review Events

Requirements Management

Managing Throughout the Product Life Cycle

Components of Requirements Management

The Change Process

Traceability

Requirements/Configuration Management Systems

Requirements Attributes - Brainstorm

End-of-Class Summary

Requirements Process Close

Reviews

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(IIBA) - Certified Business Analysis Professional Exam Preparation__________________________________________________________________________

Overview

__________________________________________________________________________

__________________________________________________________________________

NOTE: This course is owned and delivered by an IBM Education Partner, and is available for purchase only in

the United States.

NOTE: This is a web-based, self-paced, on-line course. There is no classroom location or instructor available

for this course and no travel arrangements are necessary. This course can be accessed at any time of day and

from any location where you have a proper Internet connection. Self-paced courses delivered via the Internet

allow you to learn on your own schedule during your full 60-day access period.

This course bundle contains the following related web-based training courses, which may be taken in any order:

The Fundamentals of Requirements Elicitation (Inquestra) (Part 1 of 8) - This course is a high-level overview of

the entire Requirements Elicitation Process. It introduces the learner to all the steps in the process, along with

terminology, modeling tools and techniques. Primarily designed for new business analysts, this course is also

ideal for Managers and Business Users who do not need to understand the technical nuances of requirements

gathering, but rather, need only a high-level overview of the Best Practice concepts. If you are one of those

analysts who will be delving into the nitty-gritty details of business analysis, then understanding these major

building blocks is critical.

Determining a Project's Objectives (Inquestra) (Part 2 of 8) - This is one in a series of courses that focus on the

phases of The

Requirements Discovery Process.This course is intended to take the participant through a process of

discovering, describing and documenting your client's business objectives. Establishing high quality objectives

is essential to the success of your project. If you don't set specific, measurable, achievable, results oriented and

time-bounded objectives, how will you ever determine the success of your project? On the surface, setting

project objectives seems to be a straightforward exercise - one that is often taken for granted, overlooked or

simply ignored. Establishing high-quality objectives is an essential component to the success of your project. If

you do not set specific, measurable, achievable, results-oriented and time-bounded objectives, how will you

know if your project is successful? This course is intended to help you do just this.

Order now

Course code ZV151 Skill level Basic

Duration 1.0 days Delivery type e-Learning


Public price USD

$396.00plus

tax

http://www.ibm.com/services/learning/ites.wss/us/en?pageType=course_description&courseCode=ZV151

http://www.ibm.com/services/learning/itess.wss/us/en?pageType=page&c=P977325Y54232C04&coursePrice=%24396.00&coursePriceWithTax=&courseCode=ZV151&deliveryMethod=e-Learning&courseTitle=%28IIBA%29+-+Certified+Business+Analysis+Professional+Exam+Preparation&rCode=SWWS

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Defining Project Scope (Inquestra) (Part 3 of 8) - This is one in a series of courses that focus on the phases of

The Requirements Discovery Process. This course is intended to take the participant through a process of

describing and documenting the scope of your project. Scope defines what is, and is not, part of our system.

The course teaches techniques to identify the in and out-of-scope business activities, objects, interfaces and

variations as a fundamental first step to scoping the product functionality.Elicitation methods are covered that

involve subject matter experts and representatives from other systems and departments. The discussion of

scope also introduces the project team to methods of modeling the high-level scope and ensuring an

appropriate level of detail is specified that will enable a fast and accurate start to a project. And we'll be applying

best practices along the way so that your definition of scope will contribute to the definition of business

requirements that conform to industry best practices standard deliverables

Describing Business Process (Inquestra) (Part 4 of 8) - This is one in a series of courses that focus on the

phases of The

Requirements Discovery Process. This course is intended to take the participant through a process of

describing and documenting the business processes (activities) that form the business context for your project.

The descriptions of key business processes that you create during this phase of your project provide the context

for all work that follows. For the requirements team, breaking the system into activities helps to focus

discussions on smaller areas. For your business partners, it is easy to achieve consensus and buy-in at an

activity level. For the project manager, organizing the system into activities allows the project manager to

identify cohesive work packages. The detail gathered at this stage enhances the product description and

confirms the project scope. For the design team, this discussion of business process at an activity level ensures

the integration of the functional and data requirements and provides the basis for the software system

specifications. And finally, for testers, activity descriptions provide the basis for meaningful test scripts that

reflect actual business usage.

Determining Information Requirements (Inquestra) (Part 5 of 8) - For those who are relatively new to data

modeling concepts, we have simplified the rules of normalization and business rules that give you a jump-start

on your next project. If you are more experienced in data modeling, you will see the ease of obtaining the object

definition, relationships, cardinality and modality from your clients which enable you to build a solid conceptual

data model, based on true business needs. Additionally, you'll have the context for data usage for each

business process. And we'll be applying best practices along the way so that the resulting requirements you

specify will conform to industry best practices and standard deliverables.

Describing Functional Business Requirements (Inquestra) (Part 6 of 8) - This is one in a series of courses that

focus on the phases of The Requirements Discovery Process. This course is intended to take the participant

through a process of discovering, describing and documenting your client's business requirements completely,

accurately and consistently regardless of your subsequent system development efforts. This means that

whether you are specifying these requirements for a Web-enabled application, object-oriented, client-server,

legacy system or a combination, true functional business requirements are independent of technology. This is

beneficial because you won't need to go back and change the business requirements as the technology

changes (which is often). And we'll be applying best practices along the way so that the resulting business

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requirements you specify will conform to industry best practices in this particular area.

Documenting Requirements Meetings (Inquestra) (Part 7 of 8) - This is one in a series of courses that focus on

the skills and competencies of The Requirements Discovery Process. This course is intended to take the

participant through the aspects of capturing and documenting Business Requirements completely, accurately

and consistently regardless of your subsequent system development efforts. In fact, the skills that you will learn

in this course can be used to capture discussions that are completely unrelated to developing systems.

Eliciting Data Warehouse Requirements (Inquestra) (Part 8 of 8) - Industry gurus such as Inmon and Kimball

have recognized that the models and methods to design a Data Warehouse are unique and different than

traditional data modeling practices. However, it is only recently that these best practices have evolved as

analysis tools in specifying Data Warehouse requirements. This course covers the How-To's of performing

quality business requirements analysis for data warehousing projects: Identify, validate and document your

Client's Requirements for a Data Warehouse, Data Mart or Decision Support System with confidence; Ensure

that raw business data harvested from legacy transaction processing systems and other data sources is

transformed into powerful Business Intelligence; Learn the latest practical techniques and best practices for

specifying DW systems; Work directly and interactively with business clients in defining project requirements.

Finally, there exist proven and practical techniques - which can be easily applied to your DW projects - to gather

and prepare quality specifications for Data Warehouses, Data Marts and Decision Support Systems.

For information on other related WebSphere courses, visit the WebSphere Education Training Paths Web site:

http://www.ibm.com/software/websphere/education/paths/

Special note

__________________________________________________________________________

IBM Education Advantage Program Eligibility:

Yes - IBM Education Pack - online account

Audience

__________________________________________________________________________

This course is designed for anyone interested in obtaining business and systems analysis training that maps to

the IIBA's Certified Business Analysis Professional Certification.

Prerequisites

__________________________________________________________________________


Skills taught

__________________________________________________________________________

Describe the entire Requirements Elicitation Process


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Discover, describe and document clients' business objectives

Describe and document the scope of a project

Describe and document the business processes (activities) that form the business context for aproject

Obtain the object definition, relationships, cardinality and modality from clients which enable you to build a

solid conceptual data model

Discover, describe and document clients' business requirements completely, accurately and consistently

Capture and document Business Requirements completely, accurately and consistently

Perform quality business requirements analysis for data warehousing projects: Identify, validate and

document clients' requirements for a Data Warehouse, Data Mart or Decision Support System

Course outline

__________________________________________________________________________

The Fundamentals of Requirements Elicitation (Inquestra) (Part 1 of 8)

Determining a Project's Objectives (Inquestra) (Part 2 of 8)

Defining Project Scope (Inquestra) (Part 3 of 8)

Describing Business Process (Inquestra) (Part 4 of 8)

Determining Information Requirements (Inquestra) (Part 5 of 8)

Describing Functional Business Requirements (Inquestra) (Part 6 of 8)

Documenting Requirements Meetings (Inquestra) (Part 7 of 8)

Eliciting Data Warehouse Requirements (Inquestra) (Part 8 of 8)

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__________________________________________________________________________

Managing Project Teams, Timelines, and Budgets__________________________________________________________________________

Overview

__________________________________________________________________________

__________________________________________________________________________


the United States.






Managing Projects (Second Edition) (Includes Simulation) - The managing process involves organization and

planning, the proper allocation of resources, and the promotion of a strong team effort. Successful project

management leads to acceptable results that meet the customers' real needs

Managing Project Team (Second Edition) (Includes Simulation) - In this course, you will identify the importance

of properly building, nurturing, and managing a team. You will identify and use strategies when managing a

working team, and examine ways of effectively closing out a project with the team.

Planning and Controlling Budgets (Includes Simulation) - In this course, you will examine the benefits of

budgeting and explore a range of commonly used budgets. You will also be introduced to the process of budget

preparation and control.

Realistic Time Management Goals (Includes Simulation) - Mastering the skill and art of time management is a

worthy goal. In this course, you will identify strategies for improving your use of time. You will identify some

strategies for pursuing effective time-management skills, including defining your personal and professional

goals and analyzing your energy allocation. You will focus on the strategies that will help you move forward with

confidence as you use your time more effectively and pursue your goals and dreams.

Order now




Public price USD

$396.00plus

tax


http://www.ibm.com/services/learning/itess.wss/us/en?pageType=page&c=P977325Y54232C04&coursePrice=%24396.00&coursePriceWithTax=&courseCode=ZV131&deliveryMethod=e-Learning&courseTitle=Managing+Project+Teams%2C+Timelines%2C+and+Budgets&rCode=SWWS

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Succeeding Through Teamwork in Business (Includes Simulation) - In this course, you will explore ways to

strengthen team communications through bettering your listening skills and interpretation of non-verbal cues.

Using proven guidelines, you will identify approaches that can be used to work through challenging situations

and to resolve team conflict. Finally, you will recognize ways to collaborate with individuals whose experiences

and perspectives may be different than yours.

Project Management Skills for Non-Project Managers (Includes Simulation) - Professionals in every field are

often expected to take on leadership roles and manage projects on an informal basis, even if they are not

trained project managers. In this course, you will develop the skills you need to be able to step forward and

assume leadership responsibilities for projects as needed. Regardless of your job title, you can make a

meaningful contribution by leading others through the stages of planning, executing, and completing a project.



Special note

__________________________________________________________________________



Audience

__________________________________________________________________________

This course is designed for anyone interested in acquiring skills for managing projects, project teams, time and

budgets.

Prerequisites

__________________________________________________________________________


Skills taught

__________________________________________________________________________

Identify the ways of organizing and managing a project

Identify ways of building a team, apply strategies for managing a working team, and identify ways of

effectively decommissioning a team

Illustrate the benefits of budgeting to the work of a manager and describe a range of commonly used

budgeting methods, such as zero-based, fixed, incremental, rolling, and flexible

Describe the process of budget preparation and control

Describe how a budget is flexed to take account of actual performance, and how variances are analyzed and

calculated as a basis for corrective action by management


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Identify strategies for defining your personal and professional goals and analyzing your energy allocation

Explore a series of techniques used to enhance team communication including observation, listening skills,

and conflict resolution

Explore the importance of individual contributions and the value that varying perspectives bring to a situation

Identify methods of effectively managing small- to medium-sized projects and achieving their stated

objectives

Course outline

__________________________________________________________________________

Managing Projects

Managing Project Teams

Planning and Controlling Budgets

Realistic Time Management Goals

Succeeding Through Teamwork in Business

Project Management Skills for Non-Project Managers

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Developing Skills for Effective Leadership__________________________________________________________________________

Overview

__________________________________________________________________________

__________________________________________________________________________


the United States.






Developing and Leading an Effective Team (Includes Simulation) - Up to this point in your career, you have

been a successful employee or individual contributor, or have recently been promoted to manager. You have

developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an

effective leader in your organization.

Managing Conflict (Includes Simulation) - In this course, you will identify the important role that conflict

management plays in the workplace. You will identify employee needs and company needs and use various

strategies to help defeat conflict.

Be An Effective Facilitator (Includes Simulation) - As a facilitator, you want to be able to take charge of work

sessions and lead groups toward successfully completing their work objectives. In this course, you will develop

the skills you need to strategically plan work sessions and create formal agendas, lead groups to generate new

ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also

further develop your facilitation skills by leading remote work groups and even moderate international sessions.

Financial Basics for Non-Financial Managers (Second Edition) (Includes Simulation) - Managers must know

how to interpret and understand financial information and use standard reporting tools in order to make sound

fiscal planning decisions.

Developing Yourself as a Leader (Includes Simulation) - Making it a priority to develop and grow your

leadership skills is critical if you want to be able to take full advantage of the personal and professional

Order now




Public price USD

$308.00plus

tax


http://www.ibm.com/services/learning/itess.wss/us/en?pageType=page&c=P977325Y54232C04&coursePrice=%24308.00&coursePriceWithTax=&courseCode=ZV141&deliveryMethod=e-Learning&courseTitle=Developing+Skills+for+Effective+Leadership&rCode=SWWS

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opportunities that will come your way. In this course, you will explore ways to accurately assess yourself as a

leader and implement a development plan.

What Good Managers Do: The First 100 Days (Includes Simulation) - Your first 100 days on the job as a new

manager are crucial to your success. During this period of orientation, you want to be able to learn as much as

you can about your team, their progress and priorities, the company's expectations, and your responsibilities. In

this course, you will manage common elements of work including budgets, schedules, and performance

appraisals. You will avoid some common management pitfalls, resolve conflicts within your team, and coach

people to give great performances.



Special note

__________________________________________________________________________



Audience

__________________________________________________________________________

This course is designed for anyone interested in acquiring management skills in leadership, finance and

communication.

Prerequisites

__________________________________________________________________________


Skills taught

__________________________________________________________________________

Identify practical leadership skills

Identify the sources of conflict and how to manage conflict effectively

Identify methods of effectively facilitating meetings and group work sessions

Describe standard financial reporting tools

Identify strategies that will help you develop as an effective leader

Describe how to effectively navigate the first 100 days on the job as a manager

Course outline

__________________________________________________________________________

Developing and Leading an Effective Team


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Managing Conflict

Be An Effective Facilitator

Financial Basics for Non-Financial Manager

Developing Yourself as a Leader

What Good Managers Do: The First 100 Days

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Communication: Effective and Persuasive Writing and Negotiation__________________________________________________________________________

Overview

__________________________________________________________________________

__________________________________________________________________________


the United States.






Writing Effective Emails (Includes Simulation) - In this course, you will analyze your audience and organize your

writing to create coherent and professional emails and Instant Messages. This course is for individuals who

need to write clearly and concisely in a professional environment.

Advanced Business Writing: Part 1 (Includes Simulation) - You have either been hired as a manager at a new

company or have been promoted to a management position within your company. With your new position

comes additional responsibilities. In order to quickly gain respect at a new company or maintain credibility at

your current company, one of the first areas your team, colleagues, and managers will assess is your ability to

communicate in writing

Persuasive Business Writing (Includes Simulation) - In contemporary business environments, information

overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a

disorganized email message can be frustrating given the number of emails you have to answer daily. In this

course, you will analyze your audience, organize your writing, and employ effective persuasive techniques.

Presenting Your Ideas Effectively (Includes Simulation) - Delivering your message to others - whether a large or

small group - can be nerve-wracking. This module provides several tips and techniques to help you organize

and present your ideas effectively. Appealing visual aids and other effective techniques are described to help

you create a dynamic delivery style...

Order now




Public price USD

$198.00plus

tax


http://www.ibm.com/services/learning/itess.wss/us/en?pageType=page&c=P977325Y54232C04&coursePrice=%24198.00&coursePriceWithTax=&courseCode=ZV145&deliveryMethod=e-Learning&courseTitle=Communication%3A+Effective+and+Persuasive+Writing+and+Negotiation&rCode=SWWS

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Communicating Clearly (Includes Simulation) - Ensuring that your written or verbal message is understood as

you intended is often a challenging experience. This module introduces several techniques for enhancing your

communication skills and style by focusing on audience identification and message clarity

Negotiating Skills In Action (Includes Simulation) - In this course, you will negotiate a mutually beneficial

outcome with the other party, follow through on the negotiation, and negotiate in special circumstances.



Special note

__________________________________________________________________________



Audience

__________________________________________________________________________

This course is designed for anyone interested in acquiring business writing, communication and negotiation

skills.

Prerequisites

__________________________________________________________________________


Skills taught

__________________________________________________________________________

Organize and write effective business emails

Focus your document

Communicate to your audience effectively

Organize and write effective, persuasive business documents

Apply techniques for presenting your ideas effectively

Apply techniques for communicating clearly

Negotiate a mutually beneficial outcome with the other party, follow through on the negotiation, and negotiate

in special circumstances

Course outline

__________________________________________________________________________

Writing Effective Emails

Advanced Business Writing: Part 1


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Persuasive Business Writing

Presenting Your Ideas Effectively

Communicating Clearly

Negotiating Skills In Action

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IBM Lotus Mobile, IBM Maximo, IBM Power Architecture, IBM SureONE, IBM SurePOS, IBM System i, IBM System i5, IBM System p, IBM

System p5, IBM System Storage, IBM System x, IBM System z, IBM System z9, IBM Systems, IBM TotalStorage, IBM Virtualization Engine,

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Compliance Insight Manager, Tivoli Dynamic workload Broker, Tivoli Identify Manager, Tivoli Monitoring, Tivoli Netcool, Tivoli Provisioning

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