ibm® tivoli ® network manager · pdf filethe premier service management event february...

THE PREMIER SERVICE MANAGEMENT EVENT

February 8 - 12, 2009 | Las Vegas, Nevada

IBM® Tivoli ® Network ManagerNetwork Topology Management and Root Cause Analysis

© 2009 IBM Corporation

1

Safe Harbor Statement

• All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice– This presentation represents our current goals and

objectives

– Our development teams are engaging to further define our product plans

– We are listening to customers’ views on the future directions of our solutions

2

Agenda

• Challenges in Network Management

• Introducing IBM Tivoli Network Manager

• 2008 release highlights

• Roadmap highlights

• Additional resources

3



Network Management Challenges

4

Rise of video, social networking and social computing

Globalization and Globally Available Resources

Billions of mobile devices accessing

the World Wide Web

Harnessing Evolving Technologies Is Your Business

SOA

Business Service Management

Virtualization

Green IT

Integrated IT service management

Cloud Computing

Real-time Data

Networks

Cloud-driven Data Center

5

Integrated ManagementIntegrated Management

Source: Nortel / Micromuse

Service

Infrastructure

AppsApps

Demands on the network infrastructure…

• Market consolidation leading to increased M&A activity

• Vendors & operators

• Consolidation between business and infrastructure management groups

• Converged IP infrastructure

• Supporting Triple Play services - Voice, Video & Data

• Next Generation Network (NGN) Technologies & Standards

• Fixed Mobile Convergence

• Increased volume of management data

• Larger more complex networks

• Control & Data Plane Management

• Operation, Admin & Maintenance (OA&M) ‘standards’ emerging for IP NGNs

• Green Networking

• Virtualization and the Cloud

Network ConvergenceNetwork Convergence Service ConvergenceService Convergence

6

A Comprehensive Solution

ISM is the industry’s most comprehensive management solution, addressing

all the critical needs of multiple audiences

Process Governance Automation

Ope rational Tasks(Single Domain)

CIO / IT Exec

Ops Mgrs

I T Staff Scri pts, I ntra-Tool, & Manual

Servi ce Operati ons and Control Automation

(X-Domai n)

Ser vice Delivery Automation

IT Customer

Inte

gra

tion

Inte

gra

tion

Inte

grat

ion

Process Governance Automation

Ope rational Tasks(Single Domain)

CIO / IT Exec

Ops Mgrs

I T Staff Scri pts, I ntra-Tool, & Manual

Servi ce Operati ons and Control Automation

(X-Domai n)

Ser vice Delivery Automation

IT Customer

Inte

gra

tion

Inte

gra

tion

Inte

grat

ion

Netc o

ol/Im

pact

Serv ice-c en tric

Mod el in g , imp ac t & RCA

Business Business

Ser vice Ser vice ManagementManagement

Consolidated Operations Consolidated Oper ations

ManagementManagement

DomainDomain--Specific ManagementSpecific Managem ent

Cros s-d om ain Corre lation ,

To po lo gy & Ana lytics

Dependency Collect ionDependency Collection Event & Perf or mance CollectionEvent & Perfor mance Collection

Netwo rkAp pl ica tio n

Sy ste m Main fra me

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IBM Tiv oli

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Total Storag e Prod. Center

P erf. Ana lyze r, Provi so*

Co mp. A pp. Mgr. , N et. A ssure*

Ti vol i Ne tco ol /O MNIbu s & Anal yti cs

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Service Co mpon ents

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The IBM Security Framework

Common Polic y, Event Handling a nd Reporting

The IB M S ec urit y Fra me w ork

Common Policy, Ev ent Handl ing and Re port ing

Se c urit y G ove rna nc e, R is k Ma na ge me nt

a nd C ompl ia nc eS ec urit y G ov e rnanc e , Ri sk Mana ge me nt

a nd Com plia nc e

Ne t w ork , Se rv er, a nd E nd-poi nt

Phy s ic a l Inf ra st ruc ture

Ide nt it y

Inf orma t ion

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Service Delivery & Process Automation Service Delivery & Process Automation

Service Availability & Performance Mgmt.Service Availability & Performance Mgmt.

SOA ManagementSOA Management

Security, Risk Management and Compliance Security, Risk Management and Compliance

Storage ManagementStorage Management

Asset and Financial ManagementAsset and Financial Management

Service AssuranceService Assurance

7

IBM Network and Service Assurance

Consolidated operational view of performance & availability

Complete coverage of over 1000 device types

Real-time data access, from virtually any data source across organizational boundaries

Network / IT Operational and business events integrated in one console. Launch to operational console for quick root cause analysis.

Policy driven automated response to events (failover, provision new capacity, problem resolution).

Enrich

ment &

Operatio

nal E

fficiency

NetworkSystems SecurityApplications Voice Mainframe OtherStorage Business

Note: All layers are inclusive of distributed and mainframe.

Wireless NetworkNetworkSystems SecuritySecurityApplicationsApplications VoiceVoice MainframeMainframe OtherOtherStorageStorage BusinessBusiness


Wireless

BusinessService

Management

Consolidated OperationsManagement

Domain Specific Management

Dependency Collection Event & Performance Collection

8

IBM Network and Service Assurance

Consolidated operational view of performance & availability

Complete coverage of over 1000 device types

Real-time data access, from virtually any data source across organizational boundaries

Network / IT Operational and business events integrated in one console. Launch to operational console for quick root cause analysis.

Policy driven automated response to events (failover, provision new capacity, problem resolution).

Impact

NetworkSystems SecurityApplications Voice Mainframe OtherStorage Business


Wireless NetworkNetworkSystems SecuritySecurityApplicationsApplications VoiceVoice MainframeMainframe OtherOtherStorageStorage BusinessBusiness


Wireless

TSQMC

(TBSM TNSQM CEM)

OMNIbus

TNPM-WProviso

ITCAM ITM NEVoIP CVoIP

TADDM ITNM Omnibus Probes AppPacks TechPacks

9



IBM Tivoli Network Manager

10

Improve network availability

True, real time end-to-end visibility into

the network infrastructure including device configuration, connectivity,

network performance and availability.

Maximize return on assets & reduce risk

Network-wide reports on device configuration and interface

utilization. Leverage network information in other OSS systems.

Streamline processes & accelerate growth

Leverage network information in other OSS systems and business processes.

Reduce MTTR and service disruption with root cause analysis.

Visibility Control Automation

See My

Business

Manage & Secure

My Investments

Build Agility Into

My Operations

IBM Service ManagementEnabling innovation through integrated visibility, control and automation

Network Infrastructure Supports Service Network Infrastructure Supports Service

Delivery and Business OperationsDelivery and Business Operations

11

IBM Tivoli Network Manager

�Simplify the management of complex networks

�Reduce the mean time to resolution of faults

�Deliver against aggressive network availability SLAs

�Better utilization of network resources

Scalable Flexible Network Discovery

�Support includes IPv6, Ethernet Services, MPLS

�Dynamic, always active and event driven

�Centralized Open Network Data Repository

Real time web-based Network Visualization

�Task-oriented UI helps operations staff locate,

troubleshoot and resolve network problems

�Integrated fault, topology and performance views

�Launch 3rd party OAM tools for further diagnostics

Accurate Monitoring and Root-cause Analysis

�Automatic targeting & configuration of network monitoring

�Correlation of events based upon the network connectivity

�Identification and isolation of root cause & symptom events

12

Key Benefits of Network Manager

� Comprehensive Network Visibility. Gain better control over

the network with realtime logical and physical topology maps

� Improved Efficiency. By reducing the mean time to

resolution of faults with root cause analysis

� Asset Optimization. Better utilization of network resources

through network discovery, reporting and reconciliation

� Reduced Complexity. Simplify the management of complex

networks like IP, MPLS, ATM and Frame Relay

� Increased Reliability. Deliver against aggressive network

availability SLAs through realtime monitoring and analysis

� Enhanced Productivity. Ensure staff has meaningful,

contextual information at their fingertips

13



IBM Tivoli Network Manager v3.8

14

IBM Tivoli Network Manager IP v3.8

• Increased Operator Efficiency– Common tooling, navigation and reporting across Tivoli– Consumability enhancements – Tasked-based work flows / documentation– Ad-hoc diagnostic tools

• SNMP Historical Data Collection• SNMP on-demand MIB Graphing

• Lower cost of ownership

– Common Deployment and Security (single sign-on) across Tivoli– Improved ease of troubleshooting– ITM Health Agent– Enhanced security meeting industry standards: FIPS 140-2 (standard for

cryptographic modules)

Nov 2008

Network Technology

Lower cost of ownership

Increase Operator Efficiency

Themes Integration

Scalability andPerformance

15

IBM Tivoli Network Manager IP v3.8 (Cont)

• Scalability and Performance– Reduced discovery times

– Faster network visualization – Supporting many concurrent users– Deploying monitors remotely– Webtools centrally hosted

• Additional network technology support– Huawei MPLS(Telnet), Huawei VPLS, Adtran, Cisco VTP, InetRouting, Standard

RPR and IPv6

• Integrations (more later…)

• Additional OS support– Windows Server 2008, SLES 9/10, Redhat 4/5, Solaris 9/10 (Zones), zLinux

Nov 2008

Network Technology

Lower cost of ownership


Themes Integration

Scalability andPerformance

16

Reporting

OperationalManagement

Products

•Systems Mgmt•Business Application Management

•Server, Device and Network Management

•Storage Management•Security Management

Composite Offering Installer

Deployment

Health

Functional

Integration

Integration Modules

Lowering cost of ownership and increasing operator efficiency

Discovery Library

---.--.-----.-==.=-.-

Discovery & Data

Integration

CCMDB

Security

User Interfaces

Common Tasks�Process monitor�Reports

�Customization�Configure policy

NavigationNavigation

17

Why are packets being discarded ?

Topo maps

Event views

Structure Browser

Real-time Dashboard

MIB Browser

Launch in context

� Uses same SNMP device credentials as Discovery and Monitoring

� Uses same Poll definitions as Monitoring

18

How are my VPNs configured ?

19

Drill

dow

n fo

r det

ails

What interfaces are reaching maximum capacity ?

Bandwidth Utilization Report

20

How is Network Manager performing ?

• IBM Tivoli Monitoring Agent

– Top level workspace for quick view of key metrics

• ITNM IP Availability Workspace

– Shows state of Network Manager processes (memory and thread usage)

• ITNM IP Discovery Workspace

– Shows state of Network Manager discovery

• Network Workspace

– Shows state of network changes at point in time or over time

• ITNM IP Monitoring Workspace

– Shows state of polling engine and whether is keeping up with the load

– Situations defined for critical events

• Out-of-the-box reports for

– Monitoring – who’s being polled for what?

– Discovery troubleshooting

21

Integration with Netcool/OMNIbus

How Network Manager can help OMNIbus users – it …

• Enhances productivity

– Event enrichment ensures staff has meaningful, contextual information at their fingertips

– Event correlation and root cause analysis focuses staff on network failures, not symptoms

• Improves efficiency by reducing the MTTR

– Topology maps help locate problems

– Includes problem diagnostic tools out-of-the-box

– Provides in-context launch to 3rd party OAM tools

• Improves network availability– Deliver against aggressive network availability SLAs through realtime monitoring

and analysis

Why buy more Tivoli…• Fast TTV with out-of-the-box integration• Increased operator efficiency: single sign-on, integrated portal, common reporting• Lower cost of ownership: common installer, shared security model, shared logging and

trace mechanism, IBM support assistant

22

Integration with TADDM/CCMDB

Tivoli Application Discovery and Dependency Manager

• Extend scope of discover to include additional network resources

• Launch into network topology views to view network alarms affecting application performance

Network Manager

• TADDM stores current network configuration – track network configuration over time

• Show configuration change history (Has a configuration change caused an outage ?)

23

Integration with TBSM

Automatically populate service models based on discovered network information

1. Import ITNM generated IDML book directly into TBSM

2. Discovered network resources appear in TBSM's Service Component Repository (SCR)

3. Configure services within TBSM using the resources from the SCR

Navigate from service affecting events to the network failure responsible for the service

degradation/failure

– Events in OMNIbus are enriched, correlated and prioritized with ITNM’s event enrichment,

active monitoring, and event correlation (RCA)

– TBSM maps those events to the resources / services

– Launch in context from the TBSM events and/or resources into ITNM

24

Integration with Netcool/Impact

• Enrich events with network topology information – Use SQL DSA to retrieve network configuration from Network

Manager’s discovered network topology. For example…

• Enrich link down events with information on the far end

• Enrich link down events with the links operational status

• Automate Network Manager to troubleshoot network failures or validate network configuration– Access to Network Manager function via HTTPGETs request to

the Network Manager’s servlet engine. For example…

• Maintenance window is completed - launch partial rediscovery automatically to validate network configuration changes

• An interface is maxing out causing performance degradation –when bandwidth utilization reaches a predefined threshold alert – then increase polling frequency to monitor more closely until the problem has been resolved.

Visibility: Seeyour Business

Automation: Improve your

Business

25



Product Roadmap: 2009 and beyond

26

Network Manager IP

Network ManagerTransmission

� Layer 1-3 NCIM Topology Database� Single Web-based interface� Application management consistent with IP

Edition� DB2 support� RH 4.0/5.0, SLES 9.0/10.0, AIX 6.1

Product

3.8

� Quick Installer & NetView Upgrade � Best Practices & User Configs� Network Inventory Reports (BIRT)� Network Event Mgmt. <1000 nodes

� Improve operator efficiency with UI enhancements including the display of link status, device status dashboards, visualization of network paths

� Lower cost of ownership through enhanced feedback during configuration

� Performance and scalability improvements in discovery, event enrichment and RCA

� Additional network technology support including IPTV, MPLS TE, Ethernet Services

� Integrations including Storage, zNetView, CCMDB

Network Manager

Next

NetView Distributed� Released November 2006

Gradual transition of customers to IP/Entry EditionsOngoing support of NetView through Apr 2012

7.1.5

5.6

Event and Network Management

� Combined offering containing OMNIbus 7.2.1 and ITNM IP 3.8

� Lower cost of ownership� Increased Operator Efficiency� Enhanced security meeting

industry standards� Additional network support:

IPv6� Additional OS support: zLinux,

Windows Server 2008

OMNIbus and Network

Manager v8.1Network Manager

Entry 3.7

Network ManagerDevice Integrations

Network Manager Device Integrations are built on a rolling 3 month project

Quarterly Network Device Integration Updates

� OMNIbus and Network Manager refreshes for Event and Network Manager bundle

O&NM Next…

Current Releases

Planned releases

3.6, 3.7

5.5

Supported Releases(after Feb 2010)

27


• At-a-glance interface panel – panel showing connectivity between devices and interface details

• Links should be treated as first class objects and include state information and context sensitive tools

• Provide visualization of a path across the network (e.g. ATM PVC, MPLS LSP)

• Device structure browser: Support filtering and search

• Dashboards incorporating event, configuration and performance information

• Increased visibility of discovery/monitoring configuration and status

• Increased visibility of mis-configurations and tools to help resolve

• Associate monitoring definitions with network partitioned views …………..

• Triggered polling / polling chains

• Reports demonstrating ROI. For example…– Number of problems detected

– Number of events correlated

– Speed of discovery

Lower Cost of OwnershipSet specific polling policies

for the MPLS core

28

Device status dashboard

Device details including device type,

address, uptime

CPU, Memory Usage and Average Response Time

Recent response times to availability pings

Summarization of interface status

29

Network change and configuration

• Automation of labor-intensive configuration changes. For a medium-sized environment*:– It takes 80 person hours to update network operating system

images

– 45 hours to update access control lists in response to a virus

– 120 hours for audit/compliance reporting

• Decrease in Mean Time to Restoration (MTTR)– ~75% of outages are caused by change in the IT environment.

Average MTTR for IT service outages is conservatively estimated at 2.5 hours.

– The ability to know if a failing service had a recent change candramatically reduce the amount of time spent troubleshooting, and thus MTTR for critical business services

– Fewer failures to begin with because of better control of change

• Increased Security/Management of Risk– Ability to respond efficiently to attacks

– Ability to audit, maintain, and report on standard configurations is critical to standards compliance

Control: Manage &

Secure your

Investments

Automation: Improve your

Business

Visibility: See your Business

30

Remote Offices / BranchesData Center

Host

NCP

Data

Workstation

Printer

Switch

Desktop/Server

Workstation

Server

Server

Server

Workstation

Printer

Switch

Desktop/Server

Workstation

Server

Server

Server

Router

Router

Flexible distributed deployment architectures

ITNM

ITNM

ITNM

Centralized Network Manager

• Centralized Configuration

• Correlated consolidated Network Topology Model

• Single consolidated network view

• Further event correlation / reduction

Remotely deployed Network Manager Server

• Local discovery, modelling, monitoring, topology-based RCA

Secure connection

• DOWN: ITNM Configuration

• UP: Network Topology Model, Monitoring alerts

31

Scalability/Performance continued

• Discovery writing to network topology model directly

– Less memory usage during discovery process

– Faster discovery times

• Monitoring

– RCA rules engine migration to use network topology model

– Replace proprietary RCA rules language

– Simplify event gateway to OMNIbus (speeds event enrichment)

– Support Service Affecting Events migration to network topology model

• Possible to define a service as a collection of resources spanning domains

32

Integrations

• CCMDB phase 2

– Extend to support more network technologies (e.g BGP, OSPF etc.)

– Provide granular updates (incremental updates as the network changes)

– Key for integrations to Tivoli and 3rd party applications

• Network Topology Model API for data access

• Support for Fibre Channel over Enhanced Ethernet

– Integration with IBM Director

– Additional device support

• Provide discovered network information to other IBM applications:

– Storage management: IBM Director

– Provide sensors for Tivoli Application Discovery and Dependency Manager (TADDM)

33

IBM Tivoli Network Manager’s Key Differentiators

• Accuracy– Every device analyzed individually, regardless of type

– Dynamic RCA based on network model – no configuration required

– End-to-end network connectivity right out to the desktop

• Scalability– Broad discovery support; proven scalable and accurate in service providers

– Multi-threaded discovery and monitoring for maximum performance

• Flexibility – In discovery: scheduled; always-on; partial re-discovery triggered by network

change

– In customization: support new devices on-the-fly; control what attributes are retrieved; add new event correlations; add in-context launch to 3rd party OAM tools

– Open access to the discovered network information

• Breadth of coverage– Unparalleled device, protocol and vendor support (leverages Netcool/OMNIbus

probe program)

– Rapid new device & version roll out engineering model

• Leverage The T Factor – Out of the box integration with Netcool/OMNIbus, Netcool/Impact, TADDM and

TBSM increasing operational efficiency and reducing total cost of ownership

34

Q & A Q & A

??

35

Trademarks and disclaimers

Intel, Intel logo, Intel Inside, Intel Inside logo, Intel Centrino, Intel Centrino logo, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries./ Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. UNIX is a registered trademark of The Open Group in the United States and other countries. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. Information is provided "AS IS" without warranty of any kind.

The customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer.

Information concerning non-IBM products was obtained from a supplier of these products, published announcement material, or other publicly available sources and does not constitute an endorsement of such products by IBM. Sources for non-IBM list prices and performance numbers are taken from publicly available information, including vendor announcements and vendor worldwide homepages. IBM has not tested these products and cannot confirm the accuracy of performance, capability, or any other claims related to non-IBM products. Questions on the capability of non-IBM products should be addressed to the supplier of those products.

All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

Some information addresses anticipated future capabilities. Such information is not intended as a definitive statement of a commitment to specific levels of performance, function or delivery schedules with respect to any future products. Such commitments are only made in IBM product announcements. The information is presented here to communicate IBM's current investment and development activities as a good faith effort to help with our customers' future planning. The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve throughput or performance improvements equivalent to the ratios stated here.

Prices are suggested U.S. list prices and are subject to change without notice. Starting price may not include a hard drive, operating system or other features. Contact your IBM representative or Business Partner for the most current pricing in your geography.

Photographs shown may be engineering prototypes. Changes may be incorporated in production models.

© IBM Corporation 1994-2009. All rights reserved.References in this document to IBM products or services do not imply that IBM intends to make them available in every country.

Trademarks of International Business Machines Corporation in the United States, other countries, or both can be found on the World Wide Web at http://www.ibm.com/legal/copytrade.shtml.

ibm® tivoli ® network manager · pdf filethe premier service management event february...

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