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HR at a Turning Point

Diane Gherson

Chief Human Resources Officer, IBM

© Copyright IBM Corporation 2015 2

The IBM Strategy reflects our culture of reinvention

Make

markets by

transforming

industries

and

professions

with data

Remake

enterprise IT

for the era of

cloud

Enable

systems of

engagement

for enterprises

and lead by

example

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Forces for modernization of HR

Power to

Consumers

Networked

workforce

Transparent

cultures

Independent

worker

Speed

of agile

workforce

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Predictive and

prescriptive analytics to

optimize the workforce

and differentiate the client

experience

Flexibility to create new

capability with speed

making rapid innovation

possible

Personalize, interact,

anticipate and respond,

creating an irresistible

experience

Mobile Business Analytics Cloud Social

How is HR adapting to these shifts?

Implications for HR

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Talent Analytics Come to Center Stage

Level 4: Predictive Analytics

Level 3: Advanced Analytics

Level 2: Advanced Reporting

Level 1: Operational Reporting

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Retention Case Selection Action Optimization—Identify retention

cases and targeted actions to retain

them

Attrition Which employees are most likely

to leave? What kind of actions,

programs and investments will

reduce attrition in the most

effective way?

How likely is each person to

leave, and why?

Attrition Hot Spots Identify high-attrition clusters

Derive attrition “rules”

Estimate FUTURE attrition

Understand response to incentives

How well-connected are

those employees most likely

to leave?

What actions will yield

the best outcomes?

Predictive Analytics

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IBM Expertise – Be an expert, find an expert

Combines the power of social business,

mobile, and Design Thinking to leverage

expertise information from both IBM

Connections and enterprise assessments to

rapidly surface experts based on key word

searches

IBM Expertise allows IBMers to reach beyond their personal

networks and access the collective knowledge of IBM

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Shifting from HR processes to employee experiences

FROM TO

Highly efficient programs

Standardization of people practices

Program rollouts

Outcome-based End-to-end

experience designs

Individually optimized,

Personally recognized

Continuous feedback loops

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Social Onboarding

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Social engagement and Analytics

Daily

Pulse

Social

Pulse

Mini

Pulse

Survey

Analytics

Social

Analytics

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Process Efficiency

Globalization

Re-imagining HR

Design Excellence

Irresistible People System

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Thank You

Welcome to the Smarter

Workforce Summit!