ibm smarter workforce summit toronto 2015: getting better together: enabling talent acquisition...
TRANSCRIPT
Getting Better Together: Enabling Talent Acquisition Transformation at TD
Presenters: Corey Brooks & Colin Field, TD Bank Group
IBM Summit, Toronto, April 30, 2015
1
• TD Bank Group
• HR Transformation
• Talent Acquisition Transformation
• Enabling TA through technology
• Reflections
• What's coming?
Agenda
2
TD Snapshot
3
5
Over 150 Years of Service
6
North American Growth
More than 85,000 Employees
42,817 Employees
7
HR Transformation – Business Impact
Before After
• Inconsistent data reporting,
outdated technology, limited
self-serve ability
• Manual, duplicated functions
• Opportunities to build capability and
speed
• Inflexible, costly service delivery
• Enhanced people manager and
employee experience
• Timely, scalable, efficient service
delivery
• User centric technology with better
insights
• Streamlined processes; higher
impact
8
Getting Better Together
HR Transformation Guiding Principles
All HR functions work
together to deliver
strategic enterprise
value, sustain TD
culture, support TD
businesses and enhance
the employee
experience
HR
Business
Partners
People
Managers
Centres
of Expertise
Shared
Services
On Strategy Efficient & Effective
Controls & Governance
Scalable & Flexible
Evolve HR's Culture
HR Interaction Model
9
10
Talent Acquisition Transformation
Before
• Inconsistent TA processes
• Duplication of tasks, effort,
inefficiencies
• Inconsistent data reporting
• Long list of technology changes
• Limited manager self service,
outdated candidate experience
11
People & Partnerships
TA
Business
Leaders
Hiring
Managers /
Candidates TA Centre
of Expertise
TA
Shared
Services
HR Transformation Guiding Principles
On Strategy Efficient & Effective Controls &
Governance Scalable &
Flexible Evolve HR's Culture
12
Enabling Talent Acquisition through technology
What our team does:
• Technology Strategy
• Technology Roadmap
• Technology Governance
• Project Management
• Vendor Management
• Consulting
• Business Analysis
• System Configuration
• System Support
TA
Business
Leaders
Hiring
Managers /
Candidates TA Centre
of Expertise
TA
Shared
Services
HR Transformation Guiding Principles
On Strategy Efficient & Effective Controls &
Governance Scalable &
Flexible Evolve HR's Culture
13
Process - Standardize
HR Transformation Guiding Principles
On Strategy Efficient & Effective Controls &
Governance Scalable &
Flexible Evolve HR's Culture
14
Technology - Optimization
1 2
1 12
3 2
5
3
9
TA
Priority
Technology
Optimization
Technology
Complexity
HR Transformation Guiding Principles
On Strategy Efficient & Effective Controls &
Governance Scalable &
Flexible Evolve HR's Culture
15
How did Talent Acquisition transform?
People
change
Manager
self service
Enterprise
reporting
Stabilization
TA Admin
service
hubs
Standard
recruitment
process
Efficient
workflow
People
Process
Technology
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TA Transformation
• One standard process
• Home of best fit for higher
impact
• User centric technology with
better insights
• Strategic technology roadmap
• Enhanced people manager and
employee experience
After Before
• Inconsistent TA processes
• Duplication of tasks, effort,
inefficiencies
• Inconsistent data reporting
• Long list of technology changes
• Limited manager self service,
outdated candidate experience
17
Getting Better Together: Reflections
Prioritize You can't do it all
Prototype Partners want to see it
Process first Business process precedes
prototypes even if only just
Trusted partnership Build from the planning
stages
18
Getting Better Together: Reflections
Be flexible Try "go ready" delivery
Get stable Address go-live stabilization quickly
Take Change seriously Find your change champions
Take risks Take risks that can be managed
19
What's coming?
20
We're "Getting Better Together" with improved processes and outcomes:
a better talent acquisition service delivery model
standardized North American processes
TA administration hubs
optimized TD Opportunities applicant tracking system and other HR technologies
Key success factors:
focus on governance, communications and people change management
following HR transformation guiding principles
partnering closely with talent acquisition leadership, internal stakeholders, and external suppliers such as IBM
Our TA Transformation Story
21
QUESTIONS
Thank you!
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