ibm lotus workplace · ibm lotus workplace ... michael hammer, the agenda: what every business must...
TRANSCRIPT
John Paul Schoen, IBM Lotus Benelux
IBM Lotus Workplace “Strategy, Overview & Demo”
The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damagesarising out of the use of, or otherwise related to, this documentation
or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable
license agreement governing the use of IBM software.
�Workplace Strategy, Overview
�Customer examples
�Demo
Agenda
1949
´Only 56 years later…
InformationInformationInformationInformationInformationInformationInformationInformation & Services& Services& Services& Services& Services& Services& Services& Services
´́OnOnOnOnOnOnOnOn DemandDemandDemandDemandDemandDemandDemandDemand´́
6
And this is the way we work…
Mail&Calendar
ERP
IM &
Awareness
Documents
Financiën
CRM
Integration&
Navigation
Mobile
available
B2B Build better
partnerships through
integration and
disclosure of
processes and
applications
ApplicationsInformation
People
Processes
B2E Make employees more productive by delivering
personalized information.Facilitate collaboration, self-
service, learning, single sign on and moreB2C Improve customer
satisfaction, loyalty, cross-
selling and decrease cost of
sales
PortalFramework
A Workplace is the integrated front end to all your
key stakeholders
ERP System
Sales Pipeline HumanResources
OrderManagement
Seen from an end-users perspective:
Marketing
Sales Force Automation System
Department Repository HR Policies andProcedures
Sales Force Automation System
Department Repository HR Policies andProcedures
ERP System
Sales Pipeline HumanResources
OrderManagement
This works better..!
´Fits all audiences and adapts to the user´
Marketing
?
Integrated ánd personalized!
Everybody is involved
A Personalized Executive
Management Place for Corporate &
Unit Executives
A Place for
Professionals to
Socialize Business
NetworksA Place for Unit Professionals to
Collaborate, Execute work actions &
Share Unit Knowledge Capital
An Unit Window for Professionals’
Access to ’s Business Applications
A place for customers to
Transact with
Services…across Units
A Place to Provide
Real Time Chat
Customer Support
A Place to Promote &
Cross-Sell Products & Services
Information and services are
delivered personalized and
depending on peoples roles
A Learning Place for
Professionals
An Corporate Broadcast Space
Delivering Company Information &
Employee Services
Why Workplace?
Easy to do business with means that from the observers standpoint, interacting with you is as inexpensive and effortless as possible.
Michael Hammer, The Agenda: What Every
Business Must Do to Dominate the Decade
Why Workplace? Ten Kate Huizinga discloses it´s customers dossiers via the internet
•Customer satisfaction increases, ability to attract new customer increases
DA delivers all its information via role based workenvironments
•Cost of HR reduced through self service
•Efficiency trough the value chain has increased, partners and suppliers have 24*7 access
Why Workplace?MGG (Metaal Gieterij Giessen) streamlines it´s production processes and brings
products to market faster and more efficient
•All manuals, procedures and processes accesible via one clear view for all parties involved
Biblionet Groningen educates volounteers and saves lot´s of money
•68% savings on travel and other cost, results are better because people can learn at their
own pace
Why Workplace, NISSAN
30% reduction in cost of taking 40.000 calls per month
65% faster respons time
35% increase in customer satisfaction
What do your customers, partners
and employees want to see?:
Overview order, place an order
Logistical information
Billing information , paying a bill
Direct contact with your teams via IM
Etc etc
Concluding:Faster and more efficient transfer of information and interaction
Lowering operational cost, increasing customer satisfaction
Better results, customer loyalty, competitive position
People can focus on their core tasks
On Demand Business!
Demo
Workplace Out of the Box
New York Police department
References and how to get started:
www.lotus.com
www.ibm.com/software/workplace
Live demo http://docs.dfw.ibm.com/wcsdemo2/
3 months trial and free install - ´Try and Buy´
Free Update magazine: www.ibm.com/nl/update
www.lotusphere.com
