ibm business process management · ibm business process management case study 55 shuman blvd,suite...
TRANSCRIPT
Enhance Efficiencies and Simplify Processes with
IBM BPMOVERVIEW
KEY TAKEAWAYS
The company faced challenges due to inefficiencies and human error in their auto loans documentation processes while staying compliant with regulations
They wanted to improve fraud detection and improve security
They needed to enable automation to manage processes and workflows, overcome poor performance and manage customer notifications
www.royalcyber.com
The client is a large bank based in Saudi
Arabia. The company faced several issues with
its car loans processing and needed an
automated solution to manage documents
and notifications, detect fraud, ensure
compliance with regulations and improve
processes across the organization.
Royal Cyber implemented an auto lease solution to manage car
loans. This allows business users to search for customers,
understand their internal and external debts, and approve loans
based on rules. At the same time, it keeps the customer notified
about loan progress or requests to furnish additional documents,
thus reducing approval time significantly and improve loan approval
accuracy.
In addition to this, we implemented the following solutions to
improve processes across the organization:
BUSINESS CHALLENGES
IBM BPM 8.5.6 to enable business process automation
Message Broker integration to connect other systems and
manage customer data efficiently
WODM to manage business rules
Integration with an external credit bureau to manage liabilities
Email and text messaging services
Jasper reports to generate dynamic PDF documents
IBM BPM Document Store to manage documents and versioning
Efficient document management and improved processes
Real time notifications to customers
Improved turnaround time and accuracy
OUR APPROACH
Business ProcessManagementCase Study
IBM
IBM Business Process Management Case Study
55 Shuman Blvd,Suite 275, Naperville, IL 60563 USA. Tel: +1.630.355.6292Email: [email protected] | www.royalcyber.com
2013Winner
2013Winner
Imp
act M
obile In novati onIm
p act
Mob il e Innov
at ion
AwardAward2013
Winner
Sma r
te
r Commer ce
Sell2013
Winner
Sma r
te
r Commerce
S ell 20132013Award
BeaconFinalistBeacon
Finalist
IB
M B
usiness Part ner I
BM
B
usiness Part ner 2014
Winner
2014Winner
Inn
ov a
tion in
EM Developm
entIn
n ova
tio
n in EM Developm
ent
Award
The client gained the following benefits:
Automated and simplified processes to manage document gathering and maintenance.
The client was able to achieve enhanced performance and improve efficiencies with BPM
automation.
Improved approvals process to ensure strict checks and reduce fraudulent activities
Reduced time to modify processes
Real time customer notifications on loan progress via email and SMS
Automated flows where user interference is not required
Centralized business rules to ensure that changed rules are applied everywhere
Improved turnaround time and accuracy enabled reduction in costs, time and effort
RESULTS