i see what you mean! using visual to solve tough community problems case studies
TRANSCRIPT
“I See What You Mean!”Using Visuals to Engage Communities
John Blakinger, Co-founder CivilSay™Teresa Blakinger, Concepts Captured
VisualsVisuals include, video, drawings, pictures,
charts …Will describe how I used visuals to solve a
complex community problem and to do visioning and then provide some other examples.
Please ask questions during the webinar.
Using Visuals – Groundwater Video
VIDEO
Groundwater contaminationVery contentious issueThis is a story of the committee and the
outreach done in year 3.First couple committee meetings tried to
address all aspects at once – Too complicated – We needed focus!
Used this graphic to focus committee
….. Answering the questionsGraphic to depict complicated information on
following slide
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Answering Questions:Real estate transaction (RET) well tests
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“Engagement Curve”Where are you?
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What do we do?Solution Scenarios1. Do nothing2. Solve for drinking water only3. Monitor groundwater4. Develop a phased approach
to septic solutions 5. “One size fits all”
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Do nothingCurrently, ATT Systems are required to be installed in most areas as existing systems fail
Possible Outcomes UnknownsGovernment agency may
require earlier deploymentOngoing well contaminationDischarge into rivers may
become a problemPublic health problems may
occurHigh cost to individuals when
systems failHigh costs may be incurred if
a management area is declared
Only ATT options available
What is the rate of contamination?
What is the impact to the river?
If groundwater becomes highly contaminated, what is the effect on properties, tourism and economic development?
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Drinking Water and Groundwater
Groundwater is found in layers
Gravity pulls the water down
The lowest levels have the oldest water
Drinking water can be drawn from any layer of groundwater
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Solve for drinking water onlyPublic water systems eliminate health risk to drinking water
Possible Outcomes UnknownsEliminate risks to drinking
waterGovernment agency may
require groundwater protection
Groundwater contamination may affect rivers
ATT systems will still be required as systems fail
Can we allow continued groundwater contamination?
How will the public water system be managed?
How will the cost of a public water system be covered?
Would a public system require a Goal 11 exception? *
* Goal 11 is a State land use rule that prohibits public systems in rural areas
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Monitor groundwaterImplement a regular groundwater testing program to reveal contamination trends
Possible Outcomes UnknownsMore and better data on
groundwater contamination
Data may indicate something more must be done
Data may indicate nothing more must be done
What is the design of the program?
How will the program be managed?
How will the cost of the program be covered?
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Phased septic solutionsImplement septic solutions base on level of risk
Possible Outcomes UnknownsCosts are incurred as
neededMultiple solutions
deployed (most effective and cost effective)
Solutions in one area may reduce the need for solutions in other areas
How will the high risk areas be determined?
How will the approach be managed?
How will the solution costs be shared and covered?
What are the solution options?
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“One size fits all”Require all lots to employ the same solution
Possible Outcomes UnknownsInefficient: over-solve
some areas and under-solve others
High cost
Why would we choose this?
Outreach & Recommendations
Developed recommendations over 6 months
Outreach to over 250 citizens while developing the recommendations
Crafted the recommendations document while doing outreach
Example Outreach
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Groundwater concerns over timeWhere are you?
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In 1949 "According to a nationwide survey: More doctors smoke Camels than any other cigarette."
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How did we dispose of chemicals?In the 60’s, we disposed of chemicals such as:
PaintGasolinePaint thinnerUsed motor oil
By pouring them on the ground
Seemed like a good way to clean out the garage!
The Final MeetingAugust of 2013Joint Deschutes County Planning and
Commissioner meeting.Director of DEQ AttendedRecommendations were accepted by the
county and DEQ
The Story
Bringing Latino Voices to the Conversation
Creating a Vision for the Community’s Future
ActivitiesWinter of 2013-14 – Met with Bend 2030Developed materials for Latino conversationHeld first conversation in April 2014 (small
groups)Held second conversation in June 2014June 29 conversation focused on community
center
Bringing Latino Voices to the Conversation
Other LinksYouTube videosCivilsay.netConceptsCaptured.comUses of Graphic RecordingWorld Café GraphicMoment of Oh Book ebook
Observations about visuals Visuals should be simple & understandable Use visuals to focus the group Use visuals to display complex information Use visuals to maintain context Visual stories allow people to start where they
want Reuse content when you can
Thank You for Coming!John Blakinger, Blakinger Associates
Helping Communities Reach Durable Decisions
541.593.9394
Teresa Blakinger, Concepts CapturedVisual Facilitation, Graphic Recording
[email protected] 541.647.8029