SOME CLIENT COMMENTS 2012

Very good service was provided. Received prompt responses and good communication.

Wow that was quick, thanks very much

I thank the surveyor personally for his help, depth of knowledge and working around our schedule.

I really appreciate you and your departments efficiency and attitude when dealing with me. The more I have to deal with other institutions the clearer the difference is too.

Survey was done in an efficient way.

Many thanks - what a wonderful team!

He (the surveyor) is a very experienced person with immense knowledge which he also shares with the crew during the audit.

That’s what I call service - thank you very much

Cannot fault the service this Administration provides in all areas.

Well beyond the call of duty coming in on a Saturday morning!!! We find our relationship with IOM to be excellent. Thank you!

Audit was conducted in a highly professional manner.

WE are so so impressed how fast and detailed your reply was.

Thank you again for you efforts. That saved me a whole heap of hassle.

Thanks for such a prompt response

Once again accept our sincere thanks for your quick response and help.

I wish that all of our Flag States were as easy to work with as Isle of

Man!

Your reply is perfect.

SOME CLIENT COMMENTS 2012

Would just like to say that we have been most impressed with this series of notices – at long last some concise guidance into the minefield that is MLC!

Thank you very much for clear explanation.

I have to say I am fast becoming a fan of IoM…they seem to have a very customer based common sense thought process. I can’t believe how quick they turned around the discharge books, as well as my endorsement…

All our personnel directly involved on scene were very impressed with the way you conducted the Audits.

Thanks for all your help and patience

Many thanks for your help and understanding of this; very much appreciated I can assure you That was snappy! Much appreciated.

We can’t thank you enough and really sorry again for the inconvenience. The perfect end to an otherwise crap week.

Unbelievable, it is on my desk now! Thank you so much.

Thank you very much for the prompt support.

Better than any other Flag we deal with.

We have always found the IoM Ship Registry's customer service to be

excellent

I'd like to complement you and the team at IOM; it’s

refreshing to come across a professional and organised

outfit, which sadly isn't often the case these days!

…you were that quick (with certificate) the Captain jokingly thought it was a forgery that we had printed ourselves!

Your assistance was invaluable!