i just want a global view of my patient! reaching global
TRANSCRIPT
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Call Us: 877-754-8420
www.icetechnologies.com
I just want a global view of my
patient! – Reaching global patient
interoperability
Jim Green, Senior IT Healthcare Consultant
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Agenda
• The ‘wired’ world of today’s patients
• Interoperability barriers
• Progress
• Future Horizons
• Next Steps
• Q & A
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Patient requests and expectations
• Charts, Results, Histories• Even the basics can be difficult to deliver
• CCD format offers some standardization but…
• The record is difficult to decipher with no standard presentation format
• Patients wish to see trends from charts
• Services• Self service appointment scheduling, procedure prep information,
admissions forms online, pre-appointment education
• Communications channels direct to provider – e mail, portal, text
• Links to medical education sources – do my own research
• Financial services (bill pay, insurance, clear - easy to understand)
• Patient Generated Data (a huge trend)• Home testing results, changing symptoms, vitals
• Personal device interface – fitbit, BP, sugars
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Culture Impacts – changing attitudes
• Patient as owner of health role• Consumerism
• Access to evaluation sources, grades
• Online retail expectations• 24 hour access, research and control
• Banking, investments, shopping
• Longer life expectancy – managing
chronic conditions
• Online services not ‘nice to have’
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The patient wish list
• A portal of portals (like Mint ™) that will
integrate all sources of health information
into one easy to use tool
• Smart date that is meaningful, actionable
and comprehensible
• The ability to have real-time and
asynchronous conversations across a
portal (secure messaging)
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Useful Actionable Views
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The Vision…
https://www.youtube.com/wat
ch?v=23rbI1PFkLA
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Barriers
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Barriers
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Barriers
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Barriers
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Agenda
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Portal complexity – Portal Sprawl
• Use of separate portals for inpatient and out patient
settings
• Additional portals with special functionality for disease
specific conditions
• Payer sponsored tools made available through ACO
arrangements with health plans
• Not consolidating patient facing solutions after M&A to
maintain separate identities
• Specialty solutions from homecare, extended care and
other care settings
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Making Sense of Various Portal Types
• Tethered Portals – solutions tied to a vendor EHR
system and an individual practice or organization
• Standalone Portals – Also called untethered portals.
EHR agnostic, independent offerings
• HIE- sponsored Portals – Untethered solutions offered
by private, state or regional HIEs to networks of
providers and participants
• Niche Portals – Interactive solutions that provide
functionality for education, entertainment, satisfaction
surveys, service providers, etc.
• PHR – Personal Health Records – Patient owned and
controlled portals to coordinate, manage and distribute
health information
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What this means for Patients and Providers
• Uncertainty about which portal to visit and the accuracy
and timeliness of the information
• Login, Password, Login, Password, Login, Password…
WAY TOO MANY. In a given year, the average
Medicare patient visits 2 PCPs, 5 specialists, 4
different practices
• Different looks, feels – navigation is different, functions
are different, basic information difficult to locate
• Data inconsistencies such as multiple instances of self
reported data, consent issues
• Complicates challenges of chronic care management
and multiple-morbidity care coordination
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Testimonials …
I met a patient recently who has advanced
cancer. She accesses care from multiple
providers in multiple organizations. The
various EHRs remain isolated and
unsynchronized. She can access some of
her records online, but she must log into six
separate portals. After each encounter, she
sends messages to five other physicians
requesting they update the data in their
EHR.” Tim Burdick, former CMIO of OCHIN, in his testimony at an ONC hearing
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Progress
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Patients do value online access
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People ARE embracing online health records
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Progress
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Progress
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Progress
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Progress
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Future Horizons
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Future Horizons
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Future Horizons
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Future Horizons
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Future Horizons
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Future Horizons
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Next Steps
• Continue to develop and refine existing EHR and
portal platforms
• Focus on integration and the customer
experience – put yourself in the patient’s shoes
• Advocate with your vendors for interoperability,
active with consortiums, challenge progress
• Work with state, regional, national HIE’s, ACOs
• Cooperation with competitors in this space will be
needed to realize the goals of your patients
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Thanks!
Questions?
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Thanks!
Subject Line: MYDATA
For a copy of today’s
presentation.
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877-754-8420 | www.icetechnologies.com | 411 SE 9th St, Pella, IA 50219
Jim Green | 641.628.0277 | [email protected]