humanizing healthcare international conference - bruyère - home english program.pdf · algonquin...

Humanizing Healthcare International ConferenceEnhancing Lives. Transforming Care.October 18-20, 2017—Fairmont Château Laurier, Ottawa, Canada

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Thank you to our sponsors!

Thank you to our partners!

HEALTH AND WELLNESS SPONSOR

COMMUNITY SPONSORS

PRESENTING SPONSOR

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Thank you to our exhibitors!

AdvantAge Ontario Elizabeth Rigley Age Well Solutions Heart & Stroke Association Algonquin College Heart to Home Meals Ottawa

All Seniors Care Living Centres HomeInstead Senior Care Arbonne IM4ward: Practical Tools for Caregivers

Brian Goldman The Power of Peer Support Project Bruyère Continuing Care Kinder Living

Bruyère (Geriatric Assessment Outreach Team) Kirk Law Office Bruyère Continuing Care

(Wander Detection & Diversion Device) LiquidGym Rehab and Training Centre

Mental Health Commission (MHCC) Bruyère Family Medicine (Blood Pressure Clinic) Ottawa Integrative Cancer Centre (OICC)

Bruyère Research Institute (Virtual Reality) Revera Inc CARP Sharron Cosgrove

Champlain Local Health Integration Network Solva Senior Living

Classic Care Pharmacy Senior Symphony Living The Ontario Centres for Learning, Research and

Innovation - CLRI Tea & Toast Inc.

Tetra society Davidson Hearing The Garden of Light

Thank you to our supporters!

Gabrielle Alarie Mathieu Fortin Amy Porteous Robert Arsenault Stephanie Girard Chantal Renaud

Isabelle Bossé Rebekah Hackbusch Dan Roseman Jean François Brunelle Rob Jones Brittani Sabourin

Kim Curran Kirby Kranabetter Anick Sabourin Bill Dawson Nathalie Lalonde Sandra Schmidt

Mariama Diallo Roshene Lawson Heidi Sveistrup Heidi Duhaime Tracy Luciani Elisabeth Ward

Kim Durst-MacKenzie Zsofia Orosz Trish Whelan Christiane Fitzpatrick Martine Pilon Carol Wiebe

EXHIBITORS

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PROGRAM AT A GLANCE WEDNESDAY, OCTOBER 18, 2017

1:00pm – 5:00pm WELLNESS FAIR EXHIBIT BOOTHS GRAND BALLROOM

1:00pm – 1:30pm KEYNOTE PRESENTATION MAIN STAGE - ADAM ROOM

New Nordic Livability


Metamorphosis: From 66 Years of Steel and Concrete to Retirement

Caring for my Fellow Human Beings

1:45pm – 2:00pm BREAK FOYER - GRAND BALLROOM

2:00pm – 3:00pm KEYNOTE PANEL PRESENTATION MAIN STAGE - ADAM ROOM

Preventing and Managing Chronic Disease: A Panel Discussion

2:00pm – 3:30pm PRE-CONFERENCE WORKSHOPS A SEE PAGE 8

Conference attendees only – pre-registration required

3:00pm – 3:30pm LIVE ENTERTAINMENT MAIN STAGE - ADAM ROOM

McHale and Friends (Celtic Music) from Saint-Vincent Hospital

3:15pm – 5:00pm LIVE DEMONSTRATIONS STAGE LAURIER ROOM



An Integrative Approach to Living with Pain: A Panel Discussion

3:45pm – 5:00pm PRE-CONFERENCE WORKSHOPS B SEE PAGE 10

Conference attendees only – pre-registration required

5:00pm – 7:00pm WELCOME RECEPTION & KEYNOTE PRESENTATION MAIN STAGE - ADAM ROOM The Search for Kindness: My Personal Journey

There will be a photographer taking pictures during the Humanizing Healthcare International Conference.

Please see the registration desk if you do not wish your photo or likeness to appear on the Bruyère website

or any of its materials.

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THURSDAY, OCTOBER 19, 2017 (CONFERENCE DAY 1)

6:00am – 7:00am RISE AND SHINE! Morning Canal Run or Morning Yoga

7:00am – 8:30am REGISTRATION AND BREAKFAST FOYER - GRAND BALLROOM Breakfast is included for conference participants

8:00am - 8:30am SMUDGING CEREMONY MAIN STAGE - ADAM ROOM

8:30am – 8:50am WELCOME REMARKS MAIN STAGE - ADAM ROOM

8:50am – 9:00am WELCOME CEREMONY MAIN STAGE - ADAM ROOM

9:00am – 10:00am KEYNOTE PRESENTATIONS MAIN STAGE - ADAM ROOM Building Compassionate Communities through meaningful engagement

Compassion: Human to Human Health Care

10:00am – 10:30am BREAK FOYER - GRAND BALLROOM

10:30am – 12:00pm CONCURRENT SESSION A SEE PAGE 14

12:00pm – 1:00pm LUNCH / POSTER VIEWING

Presenters will be at their posters during the second half of lunch

1:00pm - 2:15pm KEYNOTE PRESENTATION MAIN STAGE - ADAM ROOM

Indigenous Health and Wellness in Canada during a Time of Reconciliation


2:30pm – 4:00pm CONCURRENT SESSION B SEE PAGE 21



“Lord my life is too easy…” Famous last words and what I’ve learned journeying from a hospital bed to a hospital chaplain

5:00pm – 7:00pm WINE AND CHEESE KEYNOTE SESSION MAIN STAGE - ADAM ROOM Palliative Care: Where Competencies and Compassion Meet




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FRIDAY, OCTOBER 20, 2017 (CONFERENCE DAY 2)

6:00am – 7:00am RISE AND SHINE!

Morning Canal Run or Morning Yoga

7:00am – 8:00am REGISTRATION AND BREAKFAST FOYER - GRAND BALLROOM

Breakfast is included for conference participants

8:00am – 8:05am WELCOME REMARKS MAIN STAGE - ADAM ROOM

8:05am – 8:50am KEYNOTE PANEL: Part I MAIN STAGE - ADAM ROOM

Medically-Assisted Dying and Humane End of Life Care: Key Ethical Issues and Considerations

8:50am – 10:30am KEYNOTE PANEL: Part II MAIN STAGE - ADAM ROOM Medically-Assisted Dying and Humane End of Life Care:

Key Ethical Issues and Considerations


11:00am – 12:30pm CONCURRENT SESSION C SEE PAGE 27

12:30pm – 1:30pm LUNCH / POSTER VIEWING GRAND BALLROOM Presenters will be at their posters during the second half of lunch

1:30pm – 3:00pm CONCURRENT SESSION D SEE PAGE 32


3:15pm – 4:00pm CLOSING KEYNOTE SESSION MAIN STAGE - ADAM ROOM We're All in This Together: Enriching Care for Everybody

4:00pm – 4:10pm CLOSING REMARKS MAIN STAGE - ADAM ROOM




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PROGRAM

WEDNESDAY, OCTOBER 18, 2017

1:00pm – 5:00pm WELLNESS FAIR EXHIBIT BOOTHS GRAND BALLROOM Participants are invited to visit the exhibit booths in the Grand Ballroom

throughout the day


New Nordic Livability

Presented by:

• Ole Kassow, Founder, Cycling Without Age; Purpose Makers, Denmark

1:30pm – 1:45pm KEYNOTE PRESENTATION MAIN STAGE - ADAM ROOM Metamorphosis: From 66 Years of Steel and Concrete To Retirement Caring

For My Fellow Human Beings

Presented by: • William F. Dawson, Volunteer, Bruyère Continuing Care


Cycling Without Age is about younger volunteers taking elderly people to a destination they agree upon together, using trishaw bikes. Ole’s vision is to

build inclusive and empathetic communities where a person’s age,

background or ability to move should not hinder their participation in social life. He aims to achieve this vision by reintegrating a conventionally

marginalized group, the elderly, into their communities by building

intergenerational bridges.

Upon graduation as a mechanical engineer, my future was permanently

deflected to the construction industry. After a lifetime for inventions, working in

countries around the world, creating numerous companies, receiving innovation awards and side careers as a teacher, adjunct professor and lecturer in various

Canadian universities, I finally retired at age 89. This is when I started volunteering at Bruyère. It was an experience that changed my life.

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Preventing and Managing Chronic Disease: A Panel Discussion

Presented by:

• Brian Goldman, Host of CBC's top-rated White Coat, Black Art

• William F. Dawson, Volunteer, Bruyère Continuing Care

• Jennifer Harris, Regional Manager, CVD Prevention and Rehabilitation Outreach, University of Ottawa Heart Institute

Moderated by

• Hillel M Finestone, MD CM, Physiatrist, Elisabeth Bruyère and The Ottawa Hospitals, Professor, Division of Physical Medicine and Rehabilitation, University of Ottawa.

2:00pm – 3:30pm PRE-CONFERENCE WORKSHOPS A TUDOR ROOM (Conference attendees only – pre-registration required)

Well-Being at the Heart of my Life

Wellness brings to mind a balanced life, personal satisfaction and vitality. This conference workshop invites you to identify the components related

to well-being, recognize certain barriers and explore the courses of action to overcome them. Come and appreciate your strengths and recognize

your power!

Presentation will be delivered in French

Presented by:

• Gaétane Lemaire, Life Coach and Training Consultant

• Lise Careau, Poèt écrivain et travailleuse culturelle

2:00pm – 3:30pm PRE-CONFERENCE WORKSHOPS A MACDONALD ROOM (Conference attendees only – pre-registration required)

(45 minutes) Healing Touch Program: A Spiritual Awakening to Self-Care

Through a guided meditation, introduction to the colours of the chakras

(energy system) and self-chakra connection, participants will open to

their spiritual connection. During this hands-on experience, participants will feel the energy run through their body. A discussion on the pros

and cons of self-care, and how it leads to your spiritual path will follow.

Presented by:

• Cindy Palajac, President, Cindy Palajac Consulting

(45 minutes) Tibetan Bowl Demonstration

In this presentation, I will demonstrate how the sacred sounds of the bowls’

bells can realign our energy centres (chakras) and thus harmonize our hearts

and souls.

Presented by:

• Nérée Utsahi St-Amand, Professor, School of Social Work, University of Ottawa;

Owner, The Garden of Light

Chronic diseases such as diabetes, cardiovascular diseases, stroke, cancer and respiratory diseases are the leading cause of mortality in Canada and

the world. Join our panel of experts to learn about the myths and misunderstandings surrounding chronic disease and its prevention, to learn

to promote healthy living and healthy societies, especially among

disadvantaged communities, and to find out how our health care system needs to change now to meet the demands.

of our aging population.

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2:00pm – 3:30pm PRE-CONFERENCE WORKSHOPS A L'ORANGERIE ROOM (Conference attendees only – pre-registration required)

(45 minutes) The Head Start Program for Women Newly Diagnosed with Breast Cancer

“You have breast cancer”. Each woman who hears these words feels as

though the rug has been pulled out from beneath her—and that’s just the beginning. Explore the unique mind and body techniques used in the

Head Start Program, including visualization, decision-making tools, embodied yoga and breath work; all of which develop genuinely positive health habits

and help women become empowered physically, emotionally and mentally.

Presented by: • Anne Pitman, Care Coordinator, Yoga Therapist, Ottawa Integrative Cancer Centre

• Sarah Young, Program and Outreach, Ottawa Integrative Cancer Centre

(45 minutes) Virtual Camino as a Transformative Pathway for Long-Term Care and Stroke

Rehabilitation Patients

Virtual pilgrimage (VP) is an innovative practice that provides an accessible, holistic pathway to human wellness and spiritual health. The pilgrimage motif

is a paradigm for both sacred and secular life. VP is transferable to any setting and adaptable to situations where mobility is limited, either as a result of

external strictures or physical impairment. For this presentation, VP refers

to the Camino, a pilgrimage route in Northern Spain.

Presented by:

• Ann MacDonald, Clinical Chaplain, Bruyère Continuing Care

2:00pm – 3:00pm PRE-CONFERENCE WORKSHOPS A LAURIER ROOM (This session is open to all participants, pre-registration not required)

Heroes and Angels from the Ottawa Valley

Mary Cook's spent an impressive 48 years on radio, earned seven ACTRA awards and wrote 11 best-selling Canadian books. She is going to share some

of her favorite stories with us.

Presented by:

• Mary Cook, Author, Bruyère Continuing Care

3:00pm – 3:30pm LIVE ENTERTAINMENT MAIN STAGE - ADAM ROOM McHale and Friends (Celtic Music) from Saint-Vincent Hospital

3:15pm – 5:00pm LIVE DEMONSTRATIONS STAGE LAURIER ROOM


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An Integrative Approach to Living with Pain: A Panel Discussion

Presented by:

• Anne Hennessy, Psychiatrist, Royal Ottawa Mental Health Centre

• Hillel M Finestone, MD CM, Physiatrist, Elisabeth Bruyère and The Ottawa Hospitals, Professor, Division of Physical Medicine and Rehabilitation, University of Ottawa.

• Dong Giao Tran, R.TCMP, R.Ac., Acupuncturist and TCM Practitioner, Ottawa Integrative

Cancer Centre Moderated by:

• Trish Whelan, Senior Director of Operations Bruyère Research Institute

3:45pm – 5:00pm PRE-CONFERENCE WORKSHOPS B MACDONALD ROOM

(45 minutes) Getting the Most from Your Health Care Appointment (This session is open to all participants, pre-registration not required)

Presented by: • Sally Boyle, Program Lead, South West Self-Management Program

• Andrea Martin, Program Facilitator, South West Self-Management Program

• Darren Robbins, Program Facilitator, South West Self-Management Program

(30 minutes) Advance Care Planning: Starting Conversations (This session is open to all participants, pre-registration not required)

Presented by:

• Nicole Dunlop, Physician, Complex Continuing Care, Bruyère Continuing Care

• Roshene Lawson, Clinical Chaplain, Bruyère Continuing Care

Research shows that patients forget 50 per cent of the information shared

during a health care appointment. Factors that leads to this include stress, too much information provided too quickly, unfamiliar medical jargon and the

patient’s self-confidence level. The evidence is clear, patients who take a more active role in their health care are more satisfied, pursue timely and

appropriate treatment and have a better quality of life.

The presenters will discuss the importance of continuing education

and support in advance care planning discussions with patients and substitute decision makers. Through their work with restorative care

patients and educating community groups, they help break the stigma of talking about end of life issues and encourage people to have clear

discussions with their decision makers about meaning, values, beliefs

and the decisions they want made.

All bodies move toward age, illness and death. We will all, at some point, if not already, experience some form of pain. How do we deal with pain? Do we

pay more attention to one type over another? Do we ‘grin and bear it’? Do we deny it? Come and learn how a physiatrist recognizes the roles of

psychological and social factors in healing and recovery from painful

musculoskeletal injury; a psychiatrist who brings mindfulness to her practice as a way for clients to address stress and do self-care; and a Traditional

Chinese Medicine practitioner who works with the body’s energy (qi or chi) and homeostasis and modalities such as acupuncture, herbal medicine,

moxabustion, lifestyle, massage and nutrition when treating pain.

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3:45pm – 5:00pm PRE-CONFERENCE WORKSHOPS B L'ORANGERIE ROOM (Conference attendees only – pre-registration required)

(50 minutes) Out of the Wheelchair and onto the Dance Floor!: Master your Personal Everest—How to Empower Yourself by using the C.H.A.N.G.E. Pyramid Model

Presented by:

• Lucie Légaré, MBA, International Speaker/Self-Healing & Empowerment Consultant/ Author, C.H.A.N.G.E. Pyramid Solutions

(25 minutes) Prayer: Practical Forms and Frameworks for Clinical Settings

Presented by:

• Elspeth MacEwan, Consultant Psychiatrist, Mental Health Service, Garrison Petawawa

3:45pm – 5:00pm PRE-CONFERENCE WORKSHOPS B TUDOR ROOM

(Conference attendees only – pre-registration required)

(50 minutes) Around the World I Go!

Presented by:

• Margaret Lerhe, Retired Director of Learning and Development; Trainer, Doctors Without

Borders

(25 minutes) Exploring Spirit – a Guided Meditation

Presented by:

• Sharron Cosgrove, Teacher Holistic Therapist

Lucie will inspire, motivate and teach individuals to use their inner power to get what they want in their life so they can choose the best path for them

and their family, heal and keep healthy, grow as a person and carry out

their life purpose.

Join me to discuss the spiritual dimension of people facing life-threatening illnesses, to explore how to engage with clients in ways that invite meaningful

reflection and strengthen spiritual practices and experiences, and to learn the specific tools designed for people of all faiths. Relevant research will also be

highlighted, including the neurophysiology of meditation and the health benefits

of religious practice, with a particular focus on prayer practices.

In 2015, newly retired from the health care sector, I joined Doctors

Without Borders (DWB), to fulfill a deep desire work abroad. Ever since then, I have been travelling the globe. The best part of my job is

meeting the amazing people working for DWB, who put their lives at

risk to provide care to others. Join me as I share some of my stories of

courage and gratitude.

Sharron will lead you through a delightful meditation where you will explore

and nurture your relationship with spirit

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5:00pm – 7:00pm WELCOME RECEPTION WINE AND CHEESE / MAIN STAGE - ADAM ROOM

KEYNOTE PRESENTATION

Flutopia and Friends

The Search for Kindness: My Personal Journey

Presented by:

• Brian Goldman, Host of CBC's top-rated White Coat, Black Art Master of ceremony:


Borders

Kindness and empathy are lacking in some parts of the health care system.

Dr. Goldman talks personally about stress, the need for speed and personal shame about human fallibility as factors that diminish empathy in health

care. Using his experiences as the son of ailing parents as a starting point, he searches for kindness inside and outside of health care, and tells inspiring

stories from around the world.

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THURSDAY, OCTOBER 19, 2017

6:00am - 7:00am RISE AND SHINE!

Morning Canal Run with Pierre Beauchesne, Recreation Therapist, Bruyère Continuing Care

Morning Yoga

with Tanya Robertson, Fitness Health Coordinator, Bruyère Continuing Care

7:00am - 8:30am REGISTRATION AND BREAKFAST FOYER - GRAND BALLROOM Breakfast is included for conference participants

8:00am - 8:30am SMUDGING CEREMONY MAIN STAGE - ADAM ROOM

8:30am - 8:50am WELCOME REMARKS MAIN STAGE - ADAM ROOM Presented by:

• Amy Porteous, Vice-President, Public Affairs, Planning and Family Medicine, Bruyère

Continuing Care

• His Worship Jim Watson, Mayor of Ottawa

• Guy Chartrand, President and CEO, Bruyère Continuing Care

8:50am - 9:00am WELCOME CEREMONY MAIN STAGE - ADAM ROOM

Presented by:

• Thomas R. Louttit, Ohiskwabawis Community and Elder helper

9:00am - 10:00am KEYNOTE PRESENTATIONS MAIN STAGE - ADAM ROOM (15 minutes) Building Compassionate Communities through Meaningful Engagement

Presented by:

• Rebekah Hackbusch, Coordinator, Spiritual and Religious Care, Bruyère Continuing Care

• Karen Lemaire, Director, Therapeutic Support Services, Bruyère Continuing Care

(45 minutes) Compassion: Human to Human Health Care

Presented by:

• Shane Sinclair, Ph.D., Associate Professor and Cancer Care Research Professor, Faculty of

Nursing, University of Calgary

10:00am - 10:30am BREAK FOYER - GRAND BALLROOM

Compassion has long been identified as an invisible ingredient of healing that

is challenged within the pressures of contemporary health care. This plenary session will clarify the key components of compassion, delineate compassion

from other forms of caring and suggest future directions informed by research

and directly from the humans at the epicenter of compassionate care - patients

and health care providers.

Bruyère’s Therapeutic Support Services have established a service delivery model designed to build capacity through community support. Together,

health care professionals, volunteers and community partners work as a

team to build relationships with our patients, residents and families—

enhancing the “Bruyère experience”.

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THURSDAY, OCTOBER 19, 2017

10:30am – 12:00pm CONCURRENT SESSION A1 MAIN STAGE - ADAM ROOM

(45 minutes) A1.1: Community Partnerships in Long-Term Care

Presented by:

• Ole Kassow, founder, Cycling Without Age; Purpose Makers, Denmark

• Gary Bradshaw, Community Partner, Bruyère Continuing Care

• Renee Ladouceur-Beachamp, Executive Director, Eastern Ottawa Resource Centre

Moderated by:

• Kim Durst Mackenzie, Therapeutic Recreation and Volunteer Coordinator, Bruyère

Continuing Care

(45 minutes) A1.2: Dance is BEST

Presented by:

• Merrilee Hodgins, A.R.A.D., Artistic Director, The School of Dance

10:30am – 12:00pm CONCURRENT SESSION A2 BURGUNDY ROOM

A2: Volunteering in Health Care: Providing for Unmet Needs

Presented by:

• David Ponka, MD, CM, CCFP(EM), FCFP, MSc, Associate Professor, University of Ottawa


Borders

• Samira Bélaid, Volunteer, Bruyère Continuing Care

• Julie Ménard, Volunteer, Living Healthy Champlain

Moderated by:

• Deborah Sarre-McGregor, Executive Director, Bruyère Academic Family Health Team

What images come to mind when we think about our community? Strolling around and admiring our neighbours’ gardens, seeing children play, walking to

work or to nearby shops? Seniors in our communities are at risk of experiencing

isolation and loneliness, especially when their movements become more restricted due to age, illness or disability. How do we ensure access to the

outdoors does not change when circumstances force us to move to a retirement or long-term care home?

Cycling Without Age is an innovative program that helps seniors stay connected with their communities. It makes it possible for them, or those with mobility

challenges, to get back on bicycles and enjoy nature and their surroundings.

Cycling Without Age uses a special three-wheel rickshaw bike. These “trishaws” have a two-seater passenger carriage in the front and are propelled by a

specially trained volunteer pilot who sits on a bike at the back. The ride provides

an ideal setting for conversation, storytelling and reminiscing.

Dance is BEST is designed to encourage physical activity, provide challenges for the brain, expand enjoyment of the arts and build new connections—both

literally and figuratively—by connecting people. BEST describes the four

foundational elements of movement: Body, Energy, Space and Time.

Volunteers provide unique roles in health care, from addressing gaps in care

to enhancing the care provided by health care professionals, to providing care that is unencumbered by funding limitations. Learn to optimize the

power of volunteers to humanize health care for people around the globe by

examining the unique role of volunteers in facilitating and enhancing population health and by hearing about the work of four people providing

health care as volunteers.

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10:30am – 12:00pm CONCURRENT SESSION A3 RENAISSANCE ROOM

A3: Ontario’s Centres for Learning, Research and Innovation in Long-Term Care: Spreading Evidence-Based and Leading Practices Across Ontario’s Long-Term Care Homes

Presented by:

• Zsofia Orosz, Manager, Bruyère Centre for Learning, Research and Innovation in Long-Term Care

• Chelsea White, Project Officer, Schlegel Centre for Learning, Research and Innovation in

Long-Term Care (CLRI), Schlegel-University of Waterloo Research Institute for Aging

(RIA)

• Raquel Meyer, Manager, Baycrest Centre for Learning, Research and Innovation in Long-Term Care

10:30am – 12:00pm CONCURRENT SESSION A4 L'ORANGERIE ROOM

A4: Improv Your Communications

Presented by:

• Mary Harvey, Creative Director, Improv Yourself

10:30am – 12:00pm CONCURRENT SESSION A5 TUDOR ROOM

(60 minutes) A5.1: Spirituality in Nursing Education: A Necessary Ingredient in Providing

Holistic Care

Presented by:

• Ann Marie Urban, RN, RPN, PhD, Associate Professor, University of Regina

(30 minutes) A5.2: Defining, Integrating and Measuring Quality Spiritual Care

Presented by:

• George Handzo, Director, Health Services Research and Quality, HealthCare Chaplaincy Network

Ontario’s Centres for Learning, Research and Innovation (CLRI) in Long-

Term Care (LTC), hosted by Baycrest, Bruyère and Schlegel, support the LTC

sector to enhance quality of care through education, research, innovation, evidence-based delivery, knowledge transfer and collaboration. The CLRIs

offer a platform to identify, advance, disseminate and spread evidence-based

leading practices and unique learning and capacity building services.

Through this presentation, I will be sharing my experience in facilitating a

second-year elective course during which students explored spirituality, spiritual

care and their spiritual selves, and to advocate for nursing education programs

to incorporate a mandatory course on spiritual care.

We will be defining and discussing the best practice quality indicators for

spiritual care in health care, identifying possible metrics and measures to

assess for each quality indicator, and engaging a process for moving quality spiritual care integration and measurement forward in your own institution.

Both professional and personal caregivers have a lot on their minds. Staying connected in conversations (particularly challenging ones) can be difficult. Improv

skills help individuals react faster, trust their instincts and look for what is

possible, rather than getting bogged down in what isn't. This energetic, interactive workshop will give participants some extra tools to use in

communicating with those they care for, as well as colleagues, friends and family.

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10:30am – 12:00pm CONCURRENT SESSION A6 MACDONALD ROOM

(60 minutes) A6.1: Be Kind. Make a Difference

Presented by:

• Rabbi Reuven P. Bulka, C.M., Founder and CEO, Kind Canada

(30 minutes) A6.2: How our State and Stage of Consciousness Influences the Quality, Effectiveness

and Joy we take in our Work: Insights from Spiritual/Secular Awakening Research

Presented by:

• Kelly Kilrea, PhD, Assistant Professor, School of Counselling, Psychotherapy and

Spirituality, Saint Paul University Ottawa

“Science has established that there are at least five measurable side effects of

kindness,” according to Dr. David Hamilton. Kind Canada believes that kindness resides in all of us and our goal is to inspire and encourage

Canadians to be kind. This session will focus on the science of kindness and

the benefits of being kind for workplaces, schools and communities, and the

difference it makes.

What does it mean to be fully human? What does it feel like to be ‘awakened’

and how does it change how we live, work and serve others? By recognizing the effect of specific states and stages of consciousness on our own

experience and on those around us, we have the potential to dramatically impact both, the quality, effectiveness and joy we take in our work. In this

presentation we will also discuss how to intentionally embody a state of

wakefulness and develop specific skills and practices that may lead to more advanced stages of consciousness. In transforming ourselves, we transform

the leadership we offer, the lives we touch and the care we provide.

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10:30am – 12:00pm CONCURRENT SESSION A7 PALLADAN ROOM

(20 minutes) A7.1: Megamorphosis: Organized Chaos Using Human-Centred Design Thinking

Presented by:

• Jo-Ann Tait, MScN, BHSc (PN), RPN, Program Director, Elder Care and Palliative Services, Providence Health Care; Adjunct Professor, School of Nursing, University of British

Columbia

• Kimberley Smith, RPN, BHSc, Site Leader and Care Manager, Youville Residence and Parkview Older Adult Tertiary Mental Health Intensive Support Program

(20 minutes) A7.2: A Quantitative Perspective on Complex Project Leadership in Health Care: Vector Theory

Presented by:

• Omer Livvarcin, Operations Program Manager, Complex Project Leadership, University of Ottawa

(20 minutes) A7.3: Five Key Opportunities for Health Care Leaders to Support Person and Family-Centred Care

Presented by:

• Danielle Bender, Senior Research Associate, Saint Elizabeth Health Care

(20 minutes) A7.4: Daughters in the Workplace: The Forgotten Caregiver

Presented by:

• Jackie Froendt, PHR, SHRM-CP, CEBS, Director of Human Resources, Home Instead Inc.

Join us as we describe the use of human-centred design to understand the experience of residents, families and staff in residential care and to co-create a

new vision for residential care. We will also describe the experience of our high

intensity culture transformation to implement the new vision focused on

emotional connection, resident direction and creating a feeling of home.

Vector Theory is a new generic quantitative model developed to increase efficiency and performance in all levels of management from operational to

strategic. It has been applied in defense and education sectors and proved to contribute significant and immediate improvements. Although the proposed

model is based on a considerable experience and comprehensive academic

research, it is intentionally kept simple to make it usable in real business life.

The benefits of person and family-centred care (PFCC) are well documented

and finding ways to implement it is front of mind for many health care

organizations. To address the need for implementation guidance, Saint Elizabeth offered PFCC education workshops to over 2,000 health care leaders,

providers, and support staff across Canada.

This session will help you understand the challenges facing those caring for senior parents as well as what policies and benefits you can implement to

improve your employees’ performance and reduce attrition.

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10:30am – 12:00pm CONCURRENT SESSION A8 LAURIER ROOM

(20 minutes) A8.1: Path to Home Passport: Do you have your passport?

Presented by:

• Debbie Gravelle, Senior Vice-President, Clinical Programs, Chief Nursing Executive and Chief of Allied Health Professions, Bruyère Continuing Care

(20 minutes) A8.2: A Nurse-Run Program in Primary Care for Chronic Pain Patients: Results of a Pilot Program

Presented by:

• Isabelle LeClerc, Bruyère Academic Family Health Team

• Elizabeth Muggah, University of Ottawa; Bruyère Continuing Care

• Hillel M Finestone, MD CM, Physiatrist, Elisabeth Bruyère and The Ottawa Hospitals,

Professor, Division of Physical Medicine and Rehabilitation, University of Ottawa.

• Metasebia Assefa, Interdisciplinary School of Health Sciences, University of Ottawa

(20 minutes) A8.3: Provision of Collaborative Care that Supports Self-Management: Current Status

and Future Directions

Presented by: Dorothy Kessler, Assistant Professor, Queen's University

(20 minutes) A8.4: Improving End of Life Care in the Community Using RESPECT

Presented by:

• Amy Hsu, Ottawa Hospital Research Institute

Learn about the journey as our multifunctional team co-designed and partnered

with patients and families to ensure a smooth and safe transition from our

hospital to home.

An innovative nurse-run chronic pain program is possible in primary care if the right tools and setup are provided. The authors believe this example of a

collaborative model is where primary care management of chronic pain needs

to move in the next decade.

A collaborative approach to health care that supports self-management is

needed to enhance functioning and quality of life for persons living with Parkinson's disease. We sought to identify: strategies being used to provide

collaborative care and support self-management as well as approaches that

may lead to improvements in these aspects of care.

Older adults in the community who are frail may receive fragmented and inappropriate care due to poor prognostication, especially when they are

nearing the end of life. This study presents a mortality risk tool, and explores its acceptability and usefulness to community-dwelling older adults

and their caregivers.

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10:30am – 12:00pm CONCURRENT SESSION A9 FROBISHER ROOM

(30 minutes) A9.1: Why Speech-Language Pathology Services are Integral in Palliative End of Life Care

Presented by:

• Krista Curtis, Speech-Language Pathologist, Bruyère Continuing Care

(30 minutes) A9.2: One Bite at a Time: Implementing the International Dysphagia Diet Standardization

Initiative (IDDSI) at Bruyère Continuing Care

Presented by:

• Ellen Andrews, Speech-Language Pathologist, Bruyère Continuing Care

• Valérie Monty, Registered Dietitian, Bruyère Continuing Care

(30 minutes) A9.3: Have Your Cake and Eat It Too. The Ethics and Pragmatics of Complex Dysphagia

Management

Presented by:

• Ellen Andrews, Speech-Language Pathologist, Bruyère Continuing Care

12:00pm – 1:00pm LUNCH


Indigenous Health and Wellness in Canada during a Time of Reconciliation

Presented by:

• Mike Kirlew, Physician, Sioux Lookout

• Meeka Arnakaq, Inuk Healer and Elder from Pangnirtung, Nunavut

• Reepa Evic-Carleton, Support Coordinator, Family Well-Being Program, Ottawa Inuit Children's Centre

• Sol Mamakwa, Health Advisor, Nishnawbe Aski Nation

This presentation explores the important role that speech pathologists play in

palliative end of life care.

Many health care providers and the food service industry have agreed to implement new standards for dysphagia (swallowing disorder) diets in

2017/18. IDDSI standards will promote increased patient safety by making diet

textures consistent and measurable. We will show how this approach can

benefit patients in a complex continuing care setting.

This presentation will discuss common conflicts between patients, families and

health care providers, when managing severe, complex and deteriorating dysphagia (swallowing disorder). It will show how using a relationship-centred

model of care can help to develop care plans in situations where patients want

interventions that seem contradictory and competing.

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2:15pm - 2:30pm BREAK FOYER - GRAND BALLROOM

2:30pm - 4:00pm CONCURRENT SESSION B1 MAIN STAGE - ADAM ROOM

B1: Towards the Implementation of Supervised Injection Services in Ottawa, Canada

Presented by:

• Rob Boyd, Director, Oasis Program, Sandy Hill Community Health Centre

• Luc Cormier, MScN, Supervised Injection Site Nursing Team Lead, Sandy Hill Community Health Centre

• Robert Jamison, Community Member

2:30pm - 4:00pm CONCURRENT SESSION B2 L'ORANGERIE ROOM

B2: Using Technology to Connect People with Disabilities

Presented by:

• Bocar Ndiaye, Assistive Technologist, Bruyère Continuing Care

• Yih Lerh Huang, Volunteer, Bruyère Continuing Care

• Ellen Andrews, Speech-language Pathologist, Bruyère Continuing Care

• Andrew Hodgson, Volunteer, Bruyère Continuing Care

• Heidi Duhaime, Volunteer Coordinator, Bruyère Continuing Care

2:30pm - 4:00pm CONCURRENT SESSION B3 RENAISSANCE ROOM

B3: A Sudden Surge in Refugee Health Care Needs: A Case-Based Workshop on Trauma Informed Care of Syrian Newcomers in Ottawa

Presented by:

• Douglas Gruner, Family Physician, Bruyère Family Medicine Centre

• Siffan Rahman, Manager, Ottawa Newcomer Health Centre, Somerset West Community Health Centre

• Samira Belaid Cultural Interpreter at Bruyère Family Medical Center

Supervised injection services (or safe injection sites) are critical health services

for people who inject drugs that are also often met with opposition from local politicians, police and the general public. This session will explore Ottawa’s

journey toward supervised injections from the perspective of a person using the

service, a staff involved in the operation and the organization leading the effort.

When someone loses their ability to communicate with health care providers,

family and friends, and then regains that ability, it’s like being born again according to patients at Bruyère Continuing Care’s Saint-Vincent Hospital. Join us

as our accredited augmentative and alternative communication clinic interdisciplinary team members demonstrate how we have had great success in

developing creative solutions with the help of various health professionals and

highly skilled volunteers.

There are many barriers to accessing timely, patient-centred comprehensive primary care for newcomers. Learning about the barriers and approaches to

bridge those barriers is essential to better serving future patients arriving as refugees. This workshop will use a case based approach to highlight the

organizational challenges, collaborative efforts and innovations that emerged,

including best practices in serving a vulnerable population.

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2:30pm – 4:00pm CONCURRENT SESSION B4 BURGUNDY ROOM

(60 minutes) B4.1: Getting the Most from Your Health Care Appointment

Presented by:

• Sally Boyle, Program Lead, South West Self-Management Program

• Andrea Martin, Program Facilitator, South West Self-Management Program

• Darren Robbins, Program Facilitator, South West Self-Management Program

(30 minutes) B4.2: Caregivers: Critical Support for the Patient’s Well-Being

Presented by:

• Gaétane Lemaire, Life Coach and Training Consultant

2:30pm – 4:00pm CONCURRENT SESSION B5 MACDONALD ROOM

(60 minutes) B5.1: Aesthetic Deprivation: The Role of the Arts in a Large Teaching Hospital

Presented by:

• Hilary Moss, Senior Lecturer in Music Therapy, University of Limerick

(30 minutes) B5.2: The Integral Role of Music and the Music Therapist in Dementia Care

Presented by:

• Laurel Young, PhD; MTA, Associate Professor of Music Therapy, Concordia University;

Associate Director, engAGE: Concordia Centre for Research on Aging

In 2013, the South West Self-Management Program researched, developed and

implemented the “Getting the Most from your Health Care Appointment ©” workshop. The need to prepare and empower individuals to communicate more

effectively with their health care providers is crucial. Ultimately, patients are the most important members of their health care team and this workshop aims to

assist them in recognizing this. Come hear how the development team created

this program and its’ successful rollout across the province of Ontario in 2016.

Through her experience as a caregiver and a caregiver support group facilitator, Gaétane will aim to sensitize participants to the importance of the role of

caregivers in the well-being of patients. She hopes to demonstrate through experience that care givers can be main allies to improve and when possible

sustain the patient’s well-being. She will address how best develop an efficient partnership with care givers and how to include them in each step of the

patient’s journey.

The goal is to share examples of best practice regarding the contribution of the

arts to enhancing the quality of life, dignity and aesthetic environment of hospitals. It will aim to inspire listeners to review where creativity and beauty are

present or might be introduced, to improve their own health services and will argue that the arts are often neglected in hospitals and are an essential

expression of our humanity and individuality.

I will clarify why music is important for persons living with dementia, identify

assumptions/misperceptions about the use of music in dementia care and discuss rationale underlying the need for a sustainable best practices model and

professional leadership in the area of music care for persons living with

dementia.

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2:30pm – 4:00pm CONCURRENT SESSION B6 LAURIER ROOM

B6: The Doctor-Advocate Fighting for Better Indigenous Health Care

Presented by:

• Mike Kirlew, Physician, Sioux Lookout

2:30pm – 4:00pm CONCURRENT SESSION B7 PALLADAN ROOM

(60 minutes) B7.1: Living the Mission through Volunteering: Gathering and Sharing the Life

Histories of Our Sisters of Charity

Presented by:

• Tracy Luciani, Arts and Wellness Specialist, Bruyère Continuing Care


• Sister Françoise Séguin, Sisters of Charity

(30 minutes) B7.2: Mission Impossible: Keeping 4,000 Staff Interested and Aware of our Mission

Presented by:

• Carol Dixon, Director, Mission Services and Volunteer Resources

2:30pm – 4:00pm CONCURRENT SESSION B8 TUDOR ROOM

B8: Humanizing Health Care in the Workplace: How Your Culture Can Make

or Break an Integrated Service Delivery Model

Presented by:

• Carol Ring, Founder and CEO, The Culture Connection

The 36-year-old has worked in the remote Wapekeka First Nation for 10 years,

and believes he has a duty to push for better health care from Ottawa.

Bruyère Continuing Care is a catholic health care organization whose history rests

upon the vision, compassion and dedication of the Sisters of Charity. In 1845, Sister

Élisabeth Bruyère and three other nuns began a mission of love, service and compassion which still continues to this day at Bruyère. Over the years, the nuns

have transitioned from administrators and health care providers to committed volunteers. It is important to highlight and honour their personal histories through

text and images. By sharing their lives, others will be inspired to continue their legacy

of building compassionate communities.

As a Catholic health care provider, it’s a challenge to keep our vision, mission and values

top of mind. Explore why a one-size approach does not fit all, why our busy staff should care about our legacy, how to engage multicultural staff with our history, the magic of

including residents in our celebrations, why we’ve chosen to stay separate from spiritual

health—and why that all works for us.

Changing demographics, evolving technologies, more demanding patients and limited

financial resources are causing health care providers to rethink their delivery models. Creating an efficient patient-centric model requires coordination, collaboration and

integration. In this interactive workshop, participants will experience, reflect, discuss and apply the various concepts introduced. It’s time to humanize health care, not

only for our patients but for our providers as well.

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2:30pm – 4:00pm CONCURRENT SESSION B9 FROBISHER ROOM

(30 minutes) B9.1: The humanist perspective of nursing executives’ quality of life at work:

A Phenomenological Research

Presented by:

• Sylvain Brousseau, Associate Professor, Université Du Québec En Outaouais

(30 minutes) B9.2: REVIVRE! Achieving Person-Centred Long-Term Care through Volunteering

Presented by:

• Annie Robitaille, Co-principal Investigator, University of Ottawa

(30 minutes) B9.3: E-Learning in Long-Term Care: The Passport to Change / La formation en ligne pour les Soins de Longue Durée - Le passeport

du changement eLearning in Long Term Care

Presented by:

• Marie-Pierre Dionne, Learning and Development Specialist, Bruyère Continuing Care



“Lord my life is too easy…” Famous last words and what I’ve learned journeying from a hospital bed to a hospital chaplain

Presented by:

• Kirby Kranabetter, Director of Mission, Ethics and Client Relations at Bruyère continuing care

In this presentation Kirby portrays his struggle and search for new meaning and life following a devastating diving accident which left him a quadriplegic at the

age of 23. His journey and the lessons learned first as a patient and then as a

hospital chaplain, provide insights into the healing process and what constitutes

good holistic care.

Based on the nursing sciences’ humanist philosophy, the objective of this qualitative study was to describe and understand the experiential significance

of a quality of work life and the lack thereof, for nursing executives working in a Quebec academic hospital setting.


Person-centred care is fundamental to promoting the quality of life of people living in long-term care and their caregivers. The objective of this pilot project

was to develop and implement a volunteer program where residents received personalized visits from student volunteers in their language of choice.


This education series is comprised of 10 e-learning modules that long-term

care learners must complete annually. The goal is to increase care quality and to ensure continuity of care for residents and their families. The two

newest e-learning modules, which will be presented during the facilitated networking, were put in place to assist staff with residents diagnosed with

dementia and as a refresher on the good documentation principles.


25


5:00pm – 7:00pm WINE & CHEESE KEYNOTE SESSION MAIN STAGE - ADAM ROOM

Palliative Care: Where Competencies and Compassion Meet

Presented by:

• José Pereira, MBChB DA CCFP MSc(MEd), Director, Research, College of Family

Physicians of Canada; Professor, Division of Palliative Medicine, McMaster University and Department of Family Medicine, University of Ottawa; Scientific Officer and Co-Founder,

Pallium Canada; Palliative Care Physician, William Osler Health Centre

Palliative care is not only the responsibility of palliative care specialists. It is the

responsibility of all health care professionals, volunteers and the community as well as health, social and education organizations. It provides a platform to not

only address the needs of patients with progressive incurable diseases but also to

nurture compassionate care alongside a number of essential attitudes and skills that are needed in health care.

26


6:00am - 7:00am RISE AND SHINE!

Morning Rideau Canal Run with Pierre Beauchesne, Recreation Therapist, Bruyère Continuing Care

Morning Yoga

with Tanya Robertson, Fitness Health Coordinator, Bruyère Continuing Care

7:00am - 8:00am REGISTRATION AND BREAKFAST FOYER - GRAND BALLROOM Breakfast is included for conference participants

8:00am - 8:05am WELCOME REMARKS MAIN STAGE - ADAM ROOM Presented by:

• Amy Porteous, Vice-President, Public Affairs, Planning and Family Medicine, Bruyère

Continuing Care

8:05am - 10:30am KEYNOTE & PANEL SESSION MAIN STAGE - ADAM ROOM

(60 minutes) Medically-Assisted Dying and Humane End of Life Care: Key Ethical Issues and Considerations / L’aide médicale à mourir et l’humanisation des soins en

fin de vie : enjeux et réflexions éthiques

Presented by:

• Didier Caenepeel, O.P., Ph. D. (Phys.), Ph. D. (Th.), Faculty of Theology, Dominican University College

(85 minutes) Medically-Assisted Dying and Humane End of Life Care:

Key Ethical Issues and Considerations

Presented by:

• John Fraser, Member of Provincial Parliament, Ottawa South; Parliamentary Assistant to the Minister of Health and Long-Term Care.

• David Henderson, MD, CCFP, Medical Director, Palliative Care Program, Colchester East

Hants Health Authority; Assistant Professor, Department of Family Medicine, Dalhousie University; president, Canadian Society of Palliative Care Physicians

• Peter Tanuseputro, MD, MHSc, CCFP, FRCPC, Physician, Investigator, Bruyère Research

Institute; Associate Scientist, Ottawa Hospital Research Institute


Moderated by:

• Michel Bilodeau, Vice-President, Public Governance International

Recent legislative changes have reshaped the way in which end of life care is

organized and carried out. Above and beyond the debates on the moral acceptability of medically-assisted dying, the inclusion of this practice within end

of life care raises a number of ethical issues and questions. This panel of experts will explore the deeper meaning of care and kindness as it relates to palliative

and end of life care.

Presentation will be delivered in French, simultaneous interpretation available

Recent legislative changes have reshaped the way in which end of life care is

organized and carried out. Above and beyond the debates on the moral acceptability of medically-assisted dying, the inclusion of this practice within end

of life care raises a number of ethical issues and questions. This panel of experts will explore the deeper meaning of care and kindness as it relates to palliative

and end of life care.

27



11:00am – 12:30pm CONCURRENT SESSION C1 RENAISSANCE ROOM

(60 minutes) C1.1: Facing a Silver Tsunami: Approaching Exceptional Dying and What we have Learned From our Global Neighbours

Presented by:

• Serena Lewis, BSW, RSW

(30 minutes) C1.2: Working Effectively with LGBT* Clients

Presented by:

• Mary Harvey, Training Coordinator, Ottawa Senior Pride Network

• Carmen Paquette, Professional Facilitator and Consultant

11:00am – 12:30pm CONCURRENT SESSION C2 L'ORANGERIE ROOM

C2: Technology and Design for Improved Health Care, Rehabilitation and Aging

Presented by:

• Mojtaba Ahmadi, Professor, Engineering; Director, Advanced Biomechatronics and Locomotion Laboratory, Carleton University

• Adrian D. C. Chan, Professor, Engineering; Assistant Vice-President (Academic), Carleton

University; Director, NSERC CREATE Research and Education in Accessibility, Design, and Innovation (READi) Training Program

• Allen Huang, M.D., Head, Division of Geriatric Medicine, University of Ottawa and The

Ottawa Hospital

• Chantal Trudel, Professor, Industrial Design, Carleton University

Canada is facing a shift in demographics that will impact health care and

hospice/palliative care service delivery. Knowledge sharing from global

neighbours, challenging existing biases and engaging community perspectives will support the transformation of health care. Exceptional

dying for all Canadians through community capacity building is a vision

that supports thriving through a tsunami.

A recent survey of LGBT individuals (by the Ottawa Hospital) indicated that

one-in-five do not reveal their sexual identity to their healthcare providers for fear of being stigmatized. This could have serious consequences. Join us

for a look at why LGBT patients are not always forthcoming and how you

can help create more accessible services and facilities.

*lesbian, gay, bisexual, transgender

A key objective in designing safe and supportive health care environments for

older adults involves addressing a variety of considerations such as reducing the risk of falls and improving mobility, infection prevention and control,

cognitive decline and support for cognitive stimulation or cuing, to name just a few. To do this work well requires analyzing human factor considerations in the

design of products, environments and systems.

28


11:00am – 12:30pm CONCURRENT SESSION C3 MAIN STAGE - ADAM ROOM

C3: Managed Alcohol and Targeted Engagement and Diversion: An Innovative Approach to Health Care at Shepherds of Good Hope

Presented by:

• Caroline Cox, MSW, Senior Manager, Transitional Shelter Services,

Shepherds of Good Hope

• Holly Whidden, Program Manager, Transitional Shelter Services

• Melissa Wachter, Front Line Worker, Transitional Emergency Shelter Program and Managed Alcohol Program

• Elisa Pewatoalook, Founder and Peer Support Worker, Inuk Task Force and Ottawa Inner

City Health

• Simeonie Kunnuk, Founder and Peer Support Worker, Inuk Task Force

11:00am – 12:30pm CONCURRENT SESSION C4 TUDOR ROOM

C4: Building Capacity: An Innovative Service Delivery Model Designed to Enhance

the Patient and Resident Experience

Presented by:


• Rebekah Hackbusch, Coordinator, Spiritual and Religious Care, Bruyère Continuing Care

• Heidi Duhaime, Volunteer Coordinator, Bruyère Continuing Care

• Christiane Fitzpatrick - Volunteer Coordinator, Bruyère Continuing Care

• Mariama Diallo - Volunteer Coordinator, Bruyère Continuing Care

• Kim Durst Mackenzie - Therapeutic Recreation Services and Volunteer Coordinator, Bruyère Continuing Care

• Tracy Luciani, Arts and Wellness Specialist, Bruyère Continuing Care

11:00am – 12:30pm CONCURRENT SESSION C5 PALLADAN ROOM

C5: Both Sides of the Bed: Using Data to Improve Patient and Carer Experiences

Presented by:

• Aviva Hofmann Shaw, Program Lead, Canadian Institute for Health Information

• Jacqueline Singer, Senior Analyst, Canadian Institute for Health Information

• Helen Wei-Randall, Program Lead, Canadian Institute for Health Information

Shepherds of Good Hope is an innovative provider of specialized shelter, transitional housing and support services, serving adults who typically have

complex, intersecting mental health concerns, addictions, trauma and face multiple barriers to accessing mainstream services in Ottawa. The Managed

Alcohol Program started in 2001, with 10 beds for chronic alcohol users engaged in extremely risky drinking behaviours. Today the shelter-based

program has 24 beds and a 55-bed supportive housing program.

The Canadian Institute for Health Information recognizes that every piece of health

data is connected to a person—a care consumer and/or a care provider. This data may be used for input, but also for output, to support care planning, help assess

patients/residents and examine experiences. This panel will demonstrate the

difference data can make to people on both sides of the care equation.

Bruyère welcomes the diversity of human giftedness offered by our volunteers, who play

a significant and essential role in the continuity of care. We have established a service delivery model designed to build capacity through intentional collaboration between

health care professionals, community partners and volunteers. The enhanced role of the volunteer within our organization has not only had a significant impact on the well-being

of our patients and residents, but also for the volunteers themselves, who feel more

engaged and supported in their mission to make a difference in the lives of others.

29


11:00am – 12:30pm CONCURRENT SESSION C6 LAURIER ROOM

(60 minutes) C6.1: Exploring Family Dynamics When Living With Dementia

Presented by:

• Mike Nolan, BEd, MA, MSc, PhD RGN, RMN, Gerontological Nursing, University of Sheffield

(30 minutes) C6.2: Approaching End of Life Together: Families, Legacy and Loss

Presented by:

• Pam Grassau, Research Associate, Bruyère Research Institute

11:00am – 12:30pm CONCURRENT SESSION C7 MACDONALD ROOM

C7: Supporting Patients, Residents, Health Care Professionals and Families in

Meaningful, Relationship-Centred and Facilitated Conversations about Their Care

Presented by:

• Lorna Lemay, Canadian Institute for Conflict Resolution and Community

Mediation Ottawa

• Iman Ibrahim, Executive Director, Canadian Institute for Conflict Resolution

The vast majority of support required by people with dementia is provided by their family. Early research into the impact of dementia took a unidirectional

approach and focused on the experiences of the patient or their family

caregiver in relative isolation, primarily emphasizing burden and stress. The presentation will draw on this research to highlight ways in which services can

best support patients and caregivers over time.

Recognizing that choosing treatment options is often an area of conflict

and contention, this workshop will introduce patients, residents, health

care partners, families and caregivers to a simple approach for working through these challenges. We will outline the basics for acting as a

neutral third party, using an effective neutral process, exploring the needs of the parties and supporting parties as they determine the best

way forward.

Guided by feminist epistemology, relational cultural theory and

narrative methods, this study explores how families, specifically mothers and daughters, individually, relationally and inter-subjectively

experience end of life.

30


11:00am – 12:30pm CONCURRENT SESSION C8 BURGUNDY ROOM

(20 minutes) C8.1: Good Night Ambassador: Volunteer-Driven Delirium Prevention Quality

Improvement Initiative on an In-Patient Palliative Care Unit

Presented by:

• Elise Skinner, Nursing Practice Leader, Palliative Care, Bruyère Continuing Care

• Monisha Kabir, Research Administrative Assistant, Bruyère Continuing Care

(20 minutes) C8.2: Examining Lived Experiences of Singing in a Bereavement-Support Music Therapy Group

Presented by:

• Laurel Young, PhD; MTA, Associate Professor of Music Therapy, Concordia University; Associate Director, engAGE: Concordia Centre for Research on Aging

(20 minutes) C8.3: Morning Glory Memory Keeper

Presented by:

• Della Goldsworth, Nursing Assistant and Activities Assistant, Aegis Living; Volunteer,

Evergreen Hospice.

(20 minutes) C8.4 Talking About Advanced Care Planning

Presented by:

• Krista Curtis, Speech-Language Pathologist, Bruyère Continuing Care


Distressing to patients, families and health care providers, delirium is common in palliative care settings, occurring in up to 88 per cent of end of life patients. A

volunteer program was developed to address easily implemented nonpharmacological

strategies to prevent and manage delirium: sleep-wake cycle preservation, orientation and hydration. It is a simple yet accessible initiative that can easily be

transposed to other care settings.

Learn about the use of singing and voice work in bereavement contexts and

understand the practical and theoretical rationale underlying this research. The purpose of the study is to better understand how singing and voice work is

experienced by adults who participate in a bereavement support group. Learn

about the research project and its potential implications.

Taking care of people with dementia, Della realized how important personalized

care can be in maintaining their dignity, happiness and comfort. Her workbook,

Morning Glory Memory Keeper, is an invaluable tool to help care staff when

communication with their patients is difficult or impossible. She will go into

detail in describing the scope of information it holds and how that information

can help caregivers give phenomenal personalized care.

A successful approach to providing quality care at end of life is patient

involvement. Learn about the creation of an app that enables care providers to communicate with patients with aphasia on advance care planning (ACP) issues,

ensuring patients receive care consistent with their wishes. This can also help

guide and reduce anxiety for families and medical staff—knowing they are

implementing a care plan chosen by the patient.

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11:00am – 12:30pm CONCURRENT SESSION 9 FROBISHER ROOM

(20 minutes) C9.1 Bundling Nursing Always Practices

Presented by:

• Debbie Gravelle, Senior Vice-President, Clinical Programs, Chief Nursing Executive and

Chief of Allied Health Professions, Bruyère Continuing Care

(20 minutes) C9.2 Bed Side Shift Reporting: How we are Sustaining our Stride and Enhancing Care

Presented by:

• Catherine McCumber, Nursing Practice Leader, Bruyère Continuing Care

(20 minutes) C9.3 The Use of a Nurse Champion Model to Drive Change in Practice and Improve Patient Outcomes

Presented by:

• Stojanka Anna Bozic, Registered Nurse, Bruyère Continuing Care

(20 minutes) C9.4 Telerehabilitation: Putting Rehabilitation into the Home Setting with Support from

Health Care Professionals

Presented by:

• Lisa Sheehy, PT, PhD; Postdoctoral Fellow, Bruyère Research Institute

and University of Ottawa

Hear about how we co-designed Nursing Always Practices to enhance the

patient/family experience, including obtaining patient/family feedback on their

need for improved communication and desire to become members of the health care team, exploring evidence-based practices that responded to the feedback

received, involving patients/families in the development of practices and implementing them together for maximum impact—with overwhelmingly positive

results!

Presenting the findings of bed side shift reporting unit level audits undertaken by quality councils at the Elizabeth Bruyère Hospital Campus 1 year after the

successful implementation of Nursing Always Practices at Bruyère Continuing

Care. Positive opportunities, enhancing patient involvement, and plans for

sustainability will be discussed.

To improve patient outcomes through nursing practice, by exploring pain and fall assessment and prevention. During a nine-week project, two registered nurses

and two registered practical nurses audited the current state of pain

assessments and fall reduction strategies in a subacute care hospital.

To present ways that rehabilitation can be done in the home with close

supervision by rehabilitation professionals. This can be achieved using technology and may make rehabilitation more convenient and consistent, by eliminating

barriers due to weather and transportation.

32


12:30pm – 1:30pm LUNCH

1:30pm – 3:00pm CONCURRENT SESSION D1 FROBISHER ROOM

D1: Supporting a person at end of life and hearing their suffering:

Reflecting on accompanying them to the School of Oscar and the Lady in Pink / Accompagner une personne en fin de vie et entendre sa souffrance :

réfléchir à l’accompagnement à l’école d’Oscar et la dame rose

Presented by:

• Didier Caenepeel, O.P., Ph. D. (Phys.), Ph. D. (Th.), Faculty of Theology, Dominican

University College

1:30pm – 3:00pm CONCURRENT SESSION D2 TUDOR ROOM D2: Spreading and Scaling an Approach to Person-Centred Dementia Care

across Canada

Presented by:

• Jennifer Major, Senior Improvement Lead, Canadian Foundation for Healthcare

Improvement

• Julie Weir, New Brunswick Association of Nursing Homes

• Marie Agapitos, Program Officer, Canadian Foundation for Healthcare Improvement

1:30pm – 3:00pm CONCURRENT SESSION D3 MAIN STAGE - ADAM ROOM

D3: Integrity vs Autonomy: Palliative Care in a World with MAiD

Presented by:

• David Henderson, MD, CCFP, Medical Director, Palliative Care Program, Colchester East Hants Health Authority; Assistant Professor, Department of Family Medicine, Dalhousie

University; President, Canadian Society of Palliative Care Physicians

This workshop will explore the challenges that arise at end of life and propose a scheme to better understand suffering. Using Éric-Emmanuel

Schmitt’s play, Oscar and the Lady in Pink as a source in inspiration, participants will explore how to approach and support suffering

individuals by creating paths based on the dynamics of hospitality and alliance.


We will present the results of the New Brunswick Appropriate Use of

Antipsychotics collaborative, including results voiced by families of residents

involved in the initiative, common and unique ways the quality improvement teams are devising and implementing person-centred strategies of dementia

care, and share and encourage dialogue about the leadership, engagement and data strategies that have supported successful spread across Canada

and successful scale across New Brunswick.

During this presentation, we will review the definitions of MAiD and palliative care. We will explore the emerging challenges this new

procedure has created. This will include non-abandonment and

supporting everyone involved. We will discuss some of the reasons why most palliative care professionals have recommended keeping the

two distinct and some of the challenges this brings.

33


1:30pm – 3:00pm CONCURRENT SESSION D4 PALLADAN ROOM

D4.1: Health Innovation through Integrative Medicine in the Ottawa Region

Presented by:

• Dugald Seely, Executive Director, Ottawa Integrative Cancer Centre

1:30pm – 3:00pm CONCURRENT SESSION D5 BURGUNDY ROOM D5: Rethinking Dementia: The Role of Music and Art in Enhancing the Lives of

Patients and Residents in Care

Presented by:

• Tracy Luciani, PhD, Arts and Wellness Specialist, Bruyère Continuing Care

• Renate Ysseldyk, PhD, Department of Health Sciences, Carleton University

• Angela Paric, PhD Candidate, Department of Neuroscience, Carleton University

• Nigel E. Harris, BMus, Singer/Songwriter; Founder, Musical Wellness; Music Director, Minds and Songs

Awarded the two largest-ever integrative cancer care research grants in North America, the Ottawa Integrative Cancer Centre (OICC) is a

game changer for cancer. Pioneering a contemporary cancer treatment

model based on scientifically grounded and evidence-informed complementary medicine, the OICC’s innovative model addresses side

effects, mental/emotional well-being, nutrition, lifestyle and prevention of recurrence in a caring and compassionate environment—ultimately

changing how people are living with cancer.

Tracy will share and show, through photographs, her journey of creating art with

older adults living with dementia, in long-term care and complex continuing care settings. She will also discuss the role of the arts in enhancing quality of life, as a

form of communication when words often fail and as an important way of nurturing creative expression among older adults.

Renate and Angela will share the process and results of their research on the benefits

of the Music and Memory iPod Program among patients living in a complex care hospital, as well as the outcomes of a music-making intervention involving

community-dwelling older adults living with dementia and their caregivers, in terms

of the personal, social and health impacts of music-making in a group setting.

Through a live demonstration, audience members will experience first-hand the

uplifting energy and wellness generated by a therapeutic drumming circle made up

of seniors with early dementia. They will be invited to participate in it by playing the rhythm instruments supplied at their tables!

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1:30pm – 3:00pm CONCURRENT SESSION D6 MACDONALD ROOM

(45 minutes) D6.1: Organization-Level Principles and Practices to Support Spiritual Care at the End of Life

Presented by:

• Paul Holyoke, Director, Research Centre, Saint Elizabeth

(45 minutes) D6.2: Strengthening the Capacity of Volunteers to Address Anticipatory Grief, Loss

and Bereavement

Presented by:

• Pam Grassau, Research Associate, Bruyère Research Institute

• Tara Cohen, Champlain Hospice Palliative Care Program

1:30pm – 3:00pm CONCURRENT SESSION D7 LAURIER ROOM

D7: Viktor Frankl, Spirituality and Palliative Care

Presented by:

• Edward Marshall, PhD, RP, is Registered Psychotherapist and Faculty Member of the Viktor Frankl Institute of Logotherapy

It is widely recognized that best-practice palliative care includes

addressing the spiritual needs of people nearing end of life. The responsibility to provide it often falls to frontline staff, sometimes

supported by spiritual care professionals, sometimes not. As health

care organizations become increasingly secular, they are less prepared or able to support end of life spiritual care. We want to identify

organizational-level promising practices that more fully support

spiritual care professionals and bedside health care providers.

We created a comprehensive grief and bereavement training program to strengthen volunteers' skills and capacity to work with patients and

their families' anticipatory grief, loss and bereavement. Designing and building a program which utilizes a ‘train-the-trainer’ model offers a way

to build capacity, while utilizing a cost-effective strategy that, with the

right supports, offers patients, families and volunteers a way to ensure

that appropriate supports are available across the continuum of care.

Viktor Frankl, MD, PhD, (1905-1997) was a psychiatrist, holocaust survivor

and author of the book “Man’s Search for Meaning.” He founded the Third Viennese School of Psychotherapy which is also known as Logotherapy and

Existential Analysis. This therapeutic approach has been applied and

validated as Meaning-Centered Psychotherapy in the Cancer Setting and

Palliative Care.

The workshop will present the three pillars of Logotherapy: 1. Freedom of

Will (Anthropology); 2. Will to Meaning (Psychotherapy); 3. Meaning in Life (Philosophy). It will highlight the three avenues to finding meaning though

creative, experiential and attitudinal values.

Results of the Freedom of Will Survey will be detailed with the introduction

of the Principled Model of the Freedom of Will.

The relevance of the awareness of life’s finiteness, historical sources of

meaning, and legacy to finding meaning at the end of life will be

illustrated.

35

FRIDAY, OCTOBER 20, 2017 (CONFERENCE DAY 2) •

1:30pm – 3:00pm CONCURRENT SESSION D8 RENAISSANCE ROOM

(45 minutes) D8.1: The Road to Recovery: a healing journey based on a model of personal

reconciliation and education

Presented by:


(45 minutes) D8.2: Priorities for Person-Centred Care among Marginalized People Who Use

Drugs in Ottawa, Canada

Presented by:

• Lisa Boucher, Research Assistant, Bruyère Research Institute

• Alana Martin, Ottawa Hospital Research Institute

Marginalized people who use drugs face many barriers to appropriate

care. Interventions are urgently needed to address the access and

equity issues affecting this disadvantaged population. Conducting

community-based participatory research among this population since

2012, we have conducted several studies to identify priorities and

barriers in care. Our studies emphasize the importance of incorporating

person-centred care models that integrate services specific to the

needs of people who use drugs.

Thomas R. Louttit, Community and Elder Helper, Traditional Sweat Lodge Keeper and Keeper of the Traditional pipe, will share his experiences within

the residential school system and his journey of reconciliation and healing.

36


1:30pm – 3:00pm CONCURRENT SESSION D9 L'ORANGERIE ROOM (30 minutes) D9.1: Sprouting Compassionate Communities in B.C.: A Needed Shift in Palliative Care

Presented by:

• Eman Hassan, Director for Public Health Initiatives, B.C. Centre for Palliative Care

(30 minutes) D9.2: Community Engagement 2.0: Eight Enablers of Meaningful Engagement

Presented by:

• Danielle Bender, Senior Research Associate, Saint Elizabeth Health Care

(30 minutes) D9.3: Using Volunteers to Create a Real Welcome to Your Facility

Presented by:

• Carol Dixon, Director, Mission Services and Volunteer Resources


3:15pm – 4:00pm CLOSING KEYNOTE SESSION MAIN STAGE - ADAM ROOM

We're All in This Together: Enriching Care for Everybody

Presented by:

• Mike Nolan, BEd, MA, MSc, PhD RGN, RMN, Gerontological Nursing, University of Sheffield

4:00pm – 4:10pm CLOSING REMARKS MAIN STAGE - ADAM ROOM

Presented by:

• Tarniriik--Inuit Throat Singers


Improve the abilities of B.C. communities to be compassionate and resilient by

engaging and empowering community groups to take responsibility and ownership of the provision of practical, emotional and spiritual support for patients and

families affected by a serious or terminal illness in their communities.

If community members are willing to offer their valuable time to participate in

engagement activities, it is important to approach it in a thoughtful and well-planned manner. We developed a resource that identifies eight enablers of

meaningful community engagement, along with strategies and resources that can assist in achieving each one.

Population aging and the rise in the number of people living with long-term conditions

pose major challenges for health and social care systems globally. In the western world in particular, these systems are underpinned by values such as autonomy and

independence, and operate a person-centred model of care. Building on the principles of relationship-centred care, I will argue for an alternative approach based on notions

of reciprocity and interdependence.

Providence Health Care evaluated and redesigned their volunteer program to always

put the needs of the patients and residents first. The changes started with how we recruit, onboard and successfully retain volunteers. Participants will better understand

the important role of volunteers in health care, learn three easy additions to the volunteer program that will improve the patient experience, and learn training

techniques that will make volunteers more comfortable and able to comfort.

37

POSTER PRESENTERS Posters will be presented in the Ballroom during lunch

BOARD TITLE

1 Designing a Community Approach to Masking Main Exit/Entry Doors in Two Locked Dementia Units

Presented by: Tracy Luciani, Bruyère Research Institute, Bruyère Continuing Care

2 Music Matters: Social Identity and Well-being among Adults Living with Early- to Mid-stage Dementia

and their Caregivers

Presented by: Angela Paric, PhD Student, Carleton University

3 Chronic Disease Self-Management

Presented by: Rachel Davidson, Regional Coordinator, Bruyère Continuing Care

4 Getting Better with Age: The Mediating Roles of Social Connectedness, Rumination, and Resilience in Relation to Aging and Depression

Presented by: Olivia Pochopsky, Student, Carleton University

5 Digital Storytelling: A Methodology for Engaging Marginalized Populations in Participatory Research

Processes

Presented by: Liquaa Wazni, PhD (candidate), University of Ottawa

6 Humaniser la qualité de vie au travail en administration des services infirmiers

Presented by: Sylvain Brousseau, Professeur agrégé, Université du Québec en Outaouais

7 A Win-Win: Pursuing Quality to Reduce Costs in Healthcare

Presented by: Jennifer Clark, Physiotherapist, Bruyère Continuing Care

8 How Evidence Based Research Transforms Care at Bruyère Continuing Care

Presented by: Elizabeth Ghogomu, Research Associate, Bruyère Research Institute

9 Implementation of a chair exercise video for use by hospitalized older adults

Presented by: Mary Haller, Physiotherapist, The Ottawa Hospital

10 Addressing Low Vaccination Rates in Primary Care: A Nurse-Led Patient-Centred Approach to Understand and Address Vaccine Hesitancy Among Older Adults

Presented by: Clementine Langenbahn, Registered Nurse, Bruyère Academic FHT

11 Development of a complexity assessment tool to estimate the average length of time for e-mail

communication between patients and their healthcare providers

Presented by: Pauline Lin, Family medicine resident, Primrose Family Medicine Centre

12 Adopting The Use of Virtually Observed Therapy in Monitoring Adherence in Tuberculosis Patients in Nigeria

Presented by: Chinedu Oraka, Co-facilitator, Build Africa Research Capacity (Build AfReCa!)

13 Humanizing diabetes care: from hospital to home

Presented by: Deborah Sarre-McGregor, Executive Director, Bruyère Academic Family Health Team

38

POSTER PRESENTERS Posters will be presented in the Ballroom during lunch

BOARD TITLE

14 Evaluation of a Brief Mindfulness Based Stress Reduction Group Program Pilot in the Bruyère

Academic Family Health Team

Presented by: Vela Tadic, Clinical Social Worker, Bruyère Academic FHT

15 Program Description of Primary Care Provided at the Salvation Army Bethany Hope Centre

Presented by: Jolanda Turley, Assistant Professor, Department of Family Medicine, University of Ottawa

16 Humanizing Primary Healthcare: front and centre to the “front office”

Presented by: Cory Vermette, Lead Medical Clerk, Bruyère Academic Family Health Team

17 A literature review: How to facilitate End-of-Life Care? The impact of psychotherapeutic compassion

driven care when dealing with anxious/suicidal patients in Medically-Assisted Dying or End-of-Life Care

Presented by: Karoline Achille, Student, University of Ottawa

18 The impact of cultural diversity of patients on the outcomes of physical therapy interventions: The

results of a scoping review

Presented by: Hussein Ba haroon, PH.D. Candidate, University of Ottawa

19 Addressing Social Determinants of Health in a Culturally Sensitive Manner for Karen Refugees in

Family Medicine- A Nurse Practitioner Approach

Presented by: Manon Bouchard, Nurse Practitioner, Bruyère Academic FHT

20 A systematic review of economic evaluations of models of palliative care

Presented by: Christine Mathew, Research Assistant, Bruyère Research Institute

21 Conceptualizing spiritual care to screen patients for chaplaincy services

Presented by: Wendy Gifford, Associate Professor, University of Ottawa

22 A National Picture - First Nations & Metis cancer survivors reflect on the healing benefits of spirituality

Presented by: Viviane Grandpierre, Doctoral Candidate, University of Ottawa

23 Can monitoring technology help dementia caregivers sleep better?

Presented by: Natalia Valech, BSc, MSc, PhD candidate, Bruyère Research Institute

24 Promotion of Indigenous & immigrants Resilience and Health Equity through community development and mutual learning in urban Canadian contexts

Presented by: Elmira Mirbahaeddin, PhD Student, Health system Management, Telfer School of

Management, University of Ottawa

25

Aging Japan and Volunteers

Presented by: Kaoru Yoshinaga, Sendai Association of Volunteers for the Elderly (SAVE)

39

NOTES

40

NOTES

1405-150 Elgin Street, Ottawa, Ontario Canada K2P 1L4 800-363-4465 613-237-5150 WWW.OTTAWATOURISM.CA

MUSEUMS National Gallery of Canada Enjoy a two-for-one admission, or 50% off single adult admission. Valid only for the NGC collection. Not valid with any other discounts or promotions.

613.990.1985 • www.gallery.ca 380 Sussex Drive, Ottawa, ON K1N 9N4 Canadian Museum of Nature Just minutes from Parliament Hill, the Museum features world class galleries representing Canada’s diverse nature. Enjoy a two-for-one admission, or 50% off single adult admission, to the Museum's permanent galleries.

613.566.4700 • www.nature.ca 240 McLeod Street, Ottawa, ON K2P 2R1 Canadian Museum of History $2 off adult admission. Cannot be combined with other offers. Print and present offer at the Museum's Box Office.

819.776.7000 • www.historymuseum.ca 100 Laurier Street, Gatineau, QC K1A 0M8 Canada Agriculture and Food Museum Enjoy a two-for-one admission. This fresh-air experience will awaken your senses as you discover the fascinating world of agriculture and food. Not valid for special exhibitions.

613.991.3044 • www.agriculture.technomuses.ca 901 Prince of Wales Drive Ottawa, ON K2C 3K1 Bytown Museum Enjoy 50% off admission for two.

613.234.4570 • www.bytownmuseum.ca 1 Canal Lane, Ottawa, ON K1P 5P6 Canada Aviation and Space Museum Enjoy a two-for-one admission. Explore the history of aviation by touring one of the world’s finest collections of military and civilian aircraft. Not valid for special exhibitions.

613.993.2010 • www.aviation.technomuses.ca 11 Aviation Parkway, Ottawa, ON, K1K 4R3

Canadian War Museum $2 off adult admission. Cannot be combined with other offers. Print and present offer at the Museum's Box Office.

819.776.7000 • www.warmuseum.ca 1 Vimy Place, Ottawa, ON K1A 0M8

GUIDED TOURS Haunted Walks Inc. Enjoy a 15% discount as you join our guides for a spine-tingling tour of Ottawa's ghost stories and darker past.

613.232.0344 • http://hauntedwalk.com 46 1/2 Sparks Street, Ottawa, ON, K1P 5A8 Experience Food Tours 10% on any tour. Please contact us at [email protected] for more information.

613.897.2136 • http://experiencefood.ca/ 4-12 Electric Street #4 Ottawa, ON, K1M 1X4 Amphibus Lady Dive Inc. Buy your ticket for a 1 day guided city tour with hop on & off services on our double decker buses and get the second at 50% off. Valid only if tickets are purchased at our kiosks and not valid on long weekends. Visit our website at www.ladydive.com for schedules and details. Not valid in conjunction with any other offer or discount.

613.524.2221 • www.ladydive.com Corner of Sparks Street and Elgin Street, Ottawa, ON K1A 0R2 Grayline Ottawa Buy your ticket for a 1 day guided city tour with hop on & off services on our double decker buses and get the second at 50% off. Valid only if tickets are purchased at our kiosks and not valid on long weekends. Visit our website at www.grayline.com/ottawa for schedules and details. Not valid in conjunction with any other offer or discount.

613.562.9090 •www.grayline.com/ottawa Corner of Sparks Street and Elgin Street, Ottawa, ON K1A 0R2

C'est Bon Cooking 10% discount on the purchase of 2 tickets for our gourmet food tours. Tickets must be purchased in advance.

613.722.8687 • www.cestboncooking.ca 208 Dalhousie Street, Ottawa, ON K1N 7C8 Rafting Momentum Enjoy 50% off a rafting trip for two.

819.360.8247 • raftingmomentum.com/en 1041 Rte. 148 Bryson, QC, J0X 1H0 Escape Bicycle Tours 10% off any of our sightseeing guided bicycle tours and bicycle rental.

613-608-7407 • escapebicycletours.ca 65 Sparks Street, Ottawa, ON K1P 5A5

OTHER MUSTS Ottawa Senators Hockey Club Receive up to 31% off tickets for a Sens game this season with promo code OTTAWA at www.ottawasenators.com/OTTAWA

613.599.0210 •www.ottawasenators.com 1000 Palladium Drive, Ottawa, ON, K2V 1A4 Rideau Canal Cruises Delegates and a guest have access to a discounted rate of $20.00 per person. Season to start May 12th, 2017.

819.246.3855• http://rideaucanalcruises.ca/en/ 2 Rideau Street (Across the street from the Château Laurier Hotel) Paul's Boat Lines Delegates and a guest have access to a discounted rate of $20.00 per person. Season to start May 12th, 2017.

819.246.3855 • http://paulsboatline.com/en/ 2 Rideau Street (Across the street from the Château Laurier Hotel) Funhaven 15% off the purchase of a FunFlex, FunFlex Jr, Friday Night Live or Family & Friends Combo

613.828.4386 • www.funhaven.com 1050 Baxter Road, Ottawa, ON, K2C 3P1

WELCOME This Delegate Insider Badge entitles you and a guest to a discounted visit to the attractions, tours, restaurants and hospitality listed herein. No need to print this passport, all you have to do is present your delegate badge. Enjoy! Call these participating attractions in advance to make reservations and/or confirm availability if specified.

http://www.gallery.ca/

http://www.nature.ca/

http://www.historymuseum.ca/

http://www.warmuseum.ca/

http://www.ladydive.com/

http://www.ottawasenators.com/OTTAWA

1405-150 Elgin Street, Ottawa, Ontario Canada K2P 1L4 800-363-4465 613-237-5150 WWW.OTTAWATOURISM.CA

Nordik Spa-Nature 15 % off on the Thermal experience (access to the Nordic baths and saunas) Located in a beautiful natural setting next door to Gatineau Park, Nordik Spa-Nature is the largest wellness center in North America offering a range of Scandinavian-inspired relaxation techniques to help you unwind.

819.827.1111 • www.lenordik.com 16 Chemin Nordik, Chelsea, QC J9B 2P7 Escape Manor 20% off an Escape Experience for 2 (Monday to Friday). Not valid in conjunction with any other offers.

613.695.1655 • www.escapemanor.com 201 Queen Street, Ottawa, ON, K1P 5C9 Casino du Lac-Leamy $15 in slot machine promotional gaming credits per person. Photo ID required. Open 24/7. Must be 18+

819.772.2100 • casinolacleamy.ca 1 Boulevard du Casino, Gatineau, QC J8Y 6W3 Bloomex Canada’s Official Florist Enter coupon code OTTAWA15 at checkout to receive 15% off any purchase at Bloomex.ca

1.888.912.5666 • www.bloomex.ca 8-4095 Belgreen Drive, Ottawa, ON, K1G 3N2

RESTAURANTS (Reservations may be required)

Courtyard Restaurant For an unforgettable fine dining experience, try our award-winning contemporary cuisine featuring local and sustainably sourced items. Situated in a gorgeous old-stone walled building, Courtyard Restaurant is the perfect mix of modern sophistication and old-world charm. Enjoy 10% off of all food items for two guests. Reservations required.

613.241.1516 • www.courtyardrestaurant.com 21 George Street, Ottawa, ON K1N 8W5 Zak’s Diner Enjoy a 15% discount at Ottawa’s diner since 1986. All day breakfast, lunch & dinner. Burgers, shakes & poutine.

613.241.2401 • www.zaksdiner.com 14 ByWard Market, Ottawa, Ontario K1N 7A1

Signatures Restaurant at Le Cordon Bleu Enjoy a 10% discount.

613.236.2499 • http://www.signaturesrestaurant.com/ 453 Laurier East Ave, Ottawa, ON K1N 6R4 The Red Lion Public House 20% discount on food purchases.

613.241.2222 • theredliongroup.com 47 Clarence Street, Ottawa, ON K1N 9K1 Coasters Gourmet Grill Enjoy 20% off food items only. Located above The Fish Market Restaurant, our quaint cozy Grill awaits your visit. Enjoy tasty cocktails, an extensive award winning wine list and an array of local and imported beers.

613.241.4954 • www.coasters.ca 54 York Street Ottawa, ON, K1N 5T1 Blue Cactus Bar and Grill From starters to main dishes, Blue Cactus Bar and Grill offers excellence in contemporary cuisine. Offering 15% discount. Specializing in groups from 2-250.

613.241.7061 • www.bluecactusbarandgrill.com 2 ByWard Market Square, Ottawa, ON K1N 7A1 The Fish Market Enjoy 20% off food items only. The warm ambiance and cozy booths are enjoyed with a menu of fresh fish, Canadian lobster, mussels, shrimp, scallops and everything between.

613.241.3474 • www.fishmarket.ca 54 York Street Ottawa, ON K1N 5T1 The Grand Pizzeria & Bar Enjoy 15% off. Authentic Southern Italian restaurant which combines old world traditional recipes with a pleasant and comfortable ambiance.

613.244.9995 •www.thegrandpizzeria.com 74 George Street, Ottawa, ON K1N 5W1 Fatboys Southern Smokehouse Receive a 15% discount before tax on food and non-alcoholic beverages. Home to Ottawa's famous Memphis-style ribs, Southern hospitality, and good old fashioned low and slow BBQ.

613.695.5599 • www.fatboys.ca 34 Murray Street, Ottawa, ON K1N 9M5

Metropolitain Brasserie Enjoy a 15% discount. Authentic Parisian brasserie, serving breakfast, lunch, dinner, late supper & weekend brunch.

613.562.1160 • www.metropolitainbrasserie.com 700 Sussex Dr. Ottawa, Ontario K1N 1K4 Kinki Lounge Kitchen Enjoy 20% off your food bill in a destination of great food, spirits, and fun! Our menu features a wide variety of delights to suit every palette, Including Sushi, Steaks, Tapas, Craft Cocktails, Local Beers, and much more.

613.789.7559 • www.kinkiloungekitchen.com 41 York Street, Ottawa, Ontario K1K 5S7 Vineyards Wine Bar Bistro Enjoy 20% off food items only. The casual, relaxed atmosphere of Vineyards invites guests to linger and unwind, to take the time to experience a new taste or to savour a new combination.

613.241.4270 • www.vineyards.ca 54 York Street, Ottawa, Ontario K1N 5T1 Grill 41 at the Lord Elgin Hotel Receive 15% off your meal before tax and gratuities (breakfast, lunch or dinner only) when dining at Grill 41 (alcoholic beverages excluded). Grill 41 also includes a private dining room for 30 guests.

613.235.3333 • www.lordelginhotel.ca 100 Elgin Street, Ottawa, ON K1P 5K8 The Hintonburg Public House Enjoy 10% off our food menu. Valid for two guests per badge shown.

613.421.5087• www.hintonburgpublichouse.ca 1020 Wellington Street West, Ottawa, ON K1Y 2X9

Restaurant e18hteen Receive a 15% discount off your next meal with us. Valid on food purchases only for conference delegate plus one guest. May not be combined with any other offer. Immerse yourself in both a memorable dining experience. 613.244.1188 • www.restaurant18.com 18 York Street, Ottawa, ON K1N 5T5

http://www.zaksdiner.com/

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