Effective Employer / Employee

Relations

HUMAN RESOURCES HL ONLY

Learning Objectives

Identify the sources of conflict in the workplace and evaluate alternative approaches to conflict resolution

• http://www.youtube.com/watch?v=5l7Igvz9Oqg

Sources of conflict at workEMPLOYER EMPLOYEE

Write down all the issues you

think employees / employers

may have within the working environment

with each other

Read the article and summarise the author’s 5 key factors in resolving workplace conflict

Strategies to reduce conflict

• Single union agreement – an employer recognises just one union for purposes of collective bargaining

• No-strike agreement – unions agree to sign an agreement with employers not to strike in exchange for greater involvement in decisions that affect the workforce– Two main reasons for doing this

1. Improves image of union as being responsible2. Often have some benefit for the union, greater

involvement

Resolving Conflict

• Conciliation - Use of a mutual third party to listen to both sides and come to a compromise

• Arbitration - Use of a mutual third party to listen to both sides and recommend an appropriate solution

Employee participation and industrial democracy

• Participation at work by employees can take different forms– Industrial democracy– Work councils