hubcase introduction preso3 · microsoft powerpoint - hubcase_introduction_preso3.ppt author: ray...
TRANSCRIPT
Support Chain
Patent pending, Copyright © 2010-2011 All rights reserved.
Ray Zhu, CEO & co-Founder
2
Problem
3
HelpDesk
User 2
User 1
User 3
CRM
CRM
CRM
� 40% hardware issues, and 25% hosted app issues require escalation to vendors.
� Level 1 support costs $24 per case, and vendor escalation costs $466 per case.
4
Solution
Root Cause
5
Solution
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7
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Benefits
Scale to other customers, partners
Scale to other vendors, partners
Support Chain Ecosystem
Accuracy
Accountability
Timely resolution
Accuracy
Accountability
Timely resolution
Customer Satisfaction
AutomationAutomationCost Savings
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Use Case: supply chain, service chain
CRM CRM CRM
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Pricing
Exchange ………….. $1 / case ($466)
Help Desk ………...... Free
24x7 Standby ………. $8 / user
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Technology
Pending patents:
⇒ Support Chain
⇒ IVE
⇒ IRM
⇒ Standby Cloud
S.A.F.E.
⇒ Simple
⇒ Affordable
⇒ Free trial
⇒ Efficient
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Conclusion
Improves customer satisfaction and support efficiency
� Deliver products
� Facilitates Supply Chain
� Deliver support cases
� Implements Support Chain
� 24x7x365, in the cloud
