Huawei Service Empower Your Business Growth

Australia Partner Summit 2017

Thomas Xing Australia Enterprise Service Director

Huawei Enterprise Business: Maintaining Rapid Growth & Healthy Partner Ecosystem

Huawei's Service Partner Ecosystem

Our focus is continuous up skilling

Channel Partners and Maintaining a

consistent pool of CSP and growth on

higher star CSPs.

Service eco-system 4 core elements

Advanced Service

Solutions

Shared Service

Platform

HUAWEI

Partners

Open Value

System

Talent Alliance

PARTNER

CUSTOMERS

Huawei Branded Services Resold by Partner, Delivered by Huawei

Partner Branded Services Integrated, Sold and Delivered by CSP

Huawei Technical Services Professional Services –Customer Support Services – Learning Services

Professional Services (e.g. network

planning)

Hi-Care Support Service

Professional Services (e.g. implementation)

Co-Care Support Service

Channel Service Go-To-Market Strategy

Technical Training

(HCNA/NP/IE)

Apply for CSP (online) Seat the Exam (Prometric Test Centres)

CSP Certification Requirements 3 star 4 star 5 star

Service assurance platform

Have a customer service hotline 8x5 24x7 24x7

Have a system in place to manage customer problems and has established routine troubleshooting processes. - Yes Yes

Have a test lab for post-sales support. - - Yes

Certification engineer

requirements

Product category HCNA HCNP HCIE HCNA HCNP HCIE HCNA HCNP HCIE

• Enterprise Network. • Transmission and Access Network • IT • UC&C

2 0 0 2 1 0 1 2 1

• Networking Energy (UPS and IDS) 1 HCS 2 HCS 4 HCS

eChannel: http://app.huawei.com/echannel

CSP Certification Criteria

Use of the Certified Service Partner logo

Listing in Find a Service Partner

Talent Enablement Pre-sales and Post-sales Training

Implementation Support & Design Review

X%, (X+4) %, (X+8) %

Show Your Brand

CSP Service Sales Discount

First Order Support

Marketing Support

Finance Support

Technical Support

Capability Improvement

Benefits Only for CSP Personalized Documentation Services Documentation & Tools

Benefits for Certified Service Partner (CSP)

Huawei Certification Hierarchy

Partner Brand Service CSP resell and

provide service Huawei provide

support in the backend

Discount support

Project Support

Partner Brand Service CSP Implement

Professional Service while Huawei provide Detailed Design or Design Review

Huawei prefers to support CSP for network planning while CSP provide the implementation service to end user.

Make Profit both from Maintenance and Professional Services

CSP Service Authorization (More Stars, More Profit!)

• For CSP partners only! • Huawei unique value • Partner is responsible for the implementation, Huawei assists the Partner via reviewing the

Design documentations and perform remote technical support.

First Order Support (FOS)

Below is a example of the tasks list, for your reference.

One Account Customers need just one account for access to the entire Huawei website

One Website Documentation, software, case studies, tools, notices… Single access point for all services

One App Enterprise Support App for access to documentation and help Support at your fingertips

One HedEx Technical support on the PC, with online documentation searches and downloads, automatic updates, and an offline reader

One AI Assistant Zero cost, zero wait time: “iknow” is the online expert 7x24 on service

Personalised Product

Documentation Services

Personal Documentation Services for Partners

Huawei Training Centre

HCIE Test Centre Lab with HALP

2017 Training Schedule

Solid Investment

Australia Training Centre Investment with training Partner HCIE Test Centre, Sydney Australia

Local Training Sponsored for

Partners

R&S： HCNA, HCNP, HCIE WLAN ： HCNA Storage ： HCNA

HCNA

HCS-Pre-Sales

HCIE

HCNP

We will provide more professional HCS-presales training and Post-training for you by monthly

Huawei Authorized Learning partner

Training and Certification

R&D Level Support

Global

TAC

Region TAC

Service Interruption /Emergency

Technical enquiry

Minor Problem

Huawei partner/CSP

Huawei GTAC

HQ R&D

Hotline: 1800046639 Email: EUsupport@huawei.com

End Customer

Huawei Product Issue / Enquiry Only available to escalate to Huawei directly based on

contract

3-level trouble shooting

7*24 response (Romania TAC and Australia local team)

English language and global TAC ticket IT (iCare) system.

Australia Local TAC YES

Spare Part Centre 4

Training Centre Sydney

HALP Yes

Local Service Staff 400+

GTAC

TAC

SOC

SLC

SRC

R&D Centres

Service Capability in Australia

Submit CSP

application via

eChannel

Free Training

Free exam Voucher

Co-Care discount

First Order Support

Rebate Program

How to Start

Partner Registration via

eChannel:

http://echannel.huawei.com

4 Easy steps to get started!

THANK YOU

Copyright©2017 Huawei Technologies Co., Ltd. All Rights Reserved.

The information in this document may contain predictive statements including, without limitation, statements regarding

the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that

could cause actual results and developments to differ materially from those expressed or implied in the predictive

statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an

acceptance. Huawei may change the information at any time without notice.