HSL Ticketing, Passenger information and Fare system 2013->2016Pirkko Lento, Helsinki

17.4.2013

Travel card since 2002The metropolitan area •Helsinki, Espoo, Kauniainen and Vantaa •an integrated ticketing system based on tariff zones since 1986•Travel card since 2002 The third zone •Kerava and Kirkkonummi 2006-07•Sipoo 2012

Over 800 000 travel card users

Pornainen

Kerava

Sipoo

Järvenpää

Tuusula

Nurmijärvi

Mäntsälä

Hyvinkää

Helsinki

Vantaa

Espoo

Kirkko-nummi

Vihti

Kauniainen

Buses1,530 buses, 3,200 drivers

Trams120 trams, 300 drivers

Local trains167 train units, 34 stations, 300 train conductors

Metro16 metro stations, 42 carriage sets

Suomenlinna ferry4 ferry terminals

Daily usersApproximately 1 million boardings in the system every day

Current Travel Card System

The tickets used now• Zone based fare and ticketing system• Travel card with season tickets: 80 % of the

passengers• Travel card with stored value -> single journey

tickets bought from the card reader: 10 % of the passengers

• Single tickets 10 %– Single paper tickets from the drivers and ticket vending machines– Tickets on disposable contactless cards 2h, period 1-7 days,

Suomenlinna ferry 12h– SMS single tickets

Financing PT

Ticket revenue

Helsinki internal 23.3 %

Regional tickets18.4 %

Espoo internal 2.5 %

Vantaa internal 1.8 % Extended regional tickets 1.7 %

Kirkkonummi internal 0.1 %

Kerava internal 0.1 %

Kauniainen internal 0.02 %

Municipal contributions

49.5 %

Ticket revenue47.9 %

Government subsidies for public transport 1.0 %

Income from charges 0.8 %

Other income 0.5 %

Rental income 0.4 %

Operating income EUR 558.2 million in 2012

Metropol 0.03 %

The Future• Ticketing and Information System

(TIS2014) –project– renewal of the travel card system

– implementation of real-time information for passengers, contractors and operators

-> contract 5/2012-> in use by the end of 2015

• Renewal of the fare and ticketing system at the same time / soon after -> 2016?

• Both projects started in 2006

Vision: TIS2014 and the new fare systemThe new ticketing, passenger information and fare system is •suitable for the expanding Helsinki region•well functioning, clear and easy for the customer to use•give real-time information before and during the journey•the pricing is considered fair and •the system can easily be expanded geographically during its lifespan.

Current Travel Card System + TIS 1st phase

Idesco -> Desfire

Single ticket

Card reader

SMS ticket

Tourist Contact Card-> Mifare Ultralight

TIS2014 - What is so special?• The first metropolitan area renewing an existing

contactless ticketing system• Real-time transaction and communication system

both for ticketing and information• Fully integrated ticketing and information system

based on SOA architecture model• Independent service components• Readiness for contactless EMV and NFC-solutions

3.11.201

The new fare zones: Circle/arch model

The Circle Zone Model • Zone boundaries are based on the distance from the

centre of the Metropolitan area (the centre of Helsinki) • The new zones will not necessarily follow any municipal

boundaries• There will be no internal tickets, only circle zone tickets• The customer will always buy two circle zones in the

inner circle zones area (A, B and C) • The cheapest tickets will often cover a larger area than

the present system • The circle model is easier to expand, if/when the HSL-

area expands and/or the municipal structure changes

LIJ2014-PROJECT 2012 2013 2014 2015

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Set-up phase

Specifications phase

Design and developmentphase (S)

Integration testing (supplier) (I)

Acceptance testing phase (V)

Pilot phase (K)

Roll-out phase (K1)

Options Specification V KS K1I

TIS2014 time schedule

The fare system 2016- next steps • Defining the principles of ticket prices and long term

tariff policy– Pricing of the zones and ticket types (season

ticket, value ticket, single ticket)– Reduced price ticket groups, free travel

-> The effects on PT use, municipal economy etc

-> the opinions/statements of the municipalities• HSL Board’s decision on the principles in December

2013• How will the customer see the new system? Planning

has started with TIS2014