Program Manager

Date Revised: 09/21/2018

JOB DESCRIPTION

Job title: Program Manager

Job Category: Exempt

PCLS: 30476

Salary Grade: J

Summary

Incumbents in the Program Manager position oversee the operational planning, establishment, execution, and evaluation of a program. Incumbents oversee fiscal, operational, administrative, and human resources management of the program; serve as principal point of representation for external constituencies on operational matters; and provide day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

Reporting and Supervisory Responsibilities

The Program Manager reports to Department Head or Director. This classification hires, trains, leads, and supervises full-time, part-time, hourly, and/or student employees.

Typical Functions

1. Manages and oversees the administrative and daily operations of a University program, ensuring compliance with University, state, and federal policies and regulations.

2. Oversees the supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.

3. Participates in the development of annual operating budgets. Approves and monitors budget expenditures and prepares budget revisions.

4. Provides technical and/or professional coordination and leadership in the execution of day-to-day program activities, as appropriate to program objectives and area of expertise.

5. Develops and implements systems and processes to establish and maintain records for the operating unit.

6. May manage communications of the program’s vision and goals via web sites, social media, newsletters, and/or mailing lists.

7. May coordinate conferences and trainings.8. May coordinate maintenance of program facilities.9. Assists in producing, developing, advertising, and marketing project(s) and/or product(s) in

various media such as print and video.

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Program Manager

Date Revised: 09/21/2018

JOB DESCRIPTION

10. Collaborates with University departments, programs, projects, local and state school systems, and/or community organizations.

11. Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient operation of the program.

12. May synthesize and report data on program with the goal of solving problems and refining procedures and systems for improvement.

13. May plan, prepare, and oversee special events as required. 14. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

1. Ability to develop and maintain recordkeeping systems and procedures.2. Skilled in the use of computers and software, including Word and Excel.3. Ability to gather data, compile information, and prepare reports.4. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work

assignments.5. Ability to foster a cooperative work environment.6. Employee development and performance management skills.7. Knowledge of budget preparation, cost estimating, monitoring, and fiscal management

principles and procedures.8. Program specific knowledge, skills, and abilities as described in recruitment notices.9. Strong interpersonal and communication skills and the ability to work effectively with a wide

range of constituencies in a diverse community.10. Ability to exercise a high level of creativity, decision making, problem solving, and discretion as

work is varied and may be undefined.11. Knowledge of communication principles, media, and marketing techniques.12. Knowledge of principles and practices related to specific program.

Minimum Qualifications

Master’s degree in relevant area plus eight years of experience is required.

Work Environment and Physical Requirements

Employees typically work in an office environment and are protected from weather conditions or contaminants, but not necessarily occasional temperature changes. However, in certain instances employees may work outdoors and may not be protected from weather conditions. Employees could be exposed to hazardous chemicals. Employees nearly continuously sit and often use repetitive hand motion (such as typing). Bending and stooping is occasionally required. Employees nearly continuously listen, hear, and talk.

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Program Manager

Date Revised: 09/21/2018

JOB DESCRIPTION

Fundamental Abilities

Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

1. Communicating : Communicates effectively both verbally and in writing. 2. Problem solving : Analyzes information and evaluates results to select the best solution and solve

problems. 3. Monitoring : Measures performance of self; makes improvements and takes appropriate

corrective action.4. Critical Thinking : Comes to well-reasoned conclusions, solutions, and approaches to problems.5. Team Building : Works to create a team-based environment. Consistently demonstrates

cooperative behavior with colleagues, supervisors, and customers.6. Active Listening : Gives full attention when others are speaking; listens to understand, asks

questions as appropriate, and does not interrupt.7. Service Orientation : Actively seeks opportunities to help others.8. Conflict Resolution : Acts professionally when encountering customers who, at times, may be

frustrated.

Core Characteristics

As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

1.

2. Take initiative.3. Maintain confidentiality.4. Be accountable.5. Behave ethically.6. Be honest and trustworthy.7. Demonstrate a strong work ethic.

8. Be inquisitive.9. Be detail oriented.10. Be self-motivated.11. Efficiently manage multiple tasks.12. Be a team player.13. Be committed to improving USU.

Disclaimer This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

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Program Manager

Date Revised: 09/21/2018

JOB DESCRIPTION

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